For this Partner Spotlight we talked with Anil Billapati, CMO & COO at Dymensions Inc. 

Dymensions, Inc. is a specialized technology services company founded in 2017 by former Oracle Siebel CRM product development and strategy leaders. The company specializes in Siebel CRM, dedicated to serving Siebel CRM customers with advanced enterprise-grade solutions. Their expertise ensures tailored support and innovative strategies for optimizing CRM capabilities.

Dymensions offers a range of services including Siebel UX/UI modernization, DevOps automation, turnkey Siebel upgrades, and cloud migration services. They are recognized for their deep expertise in complex order management, Siebel loyalty programs, business integrations, and optimizing Siebel environments to improve agility and reduce costs. Their approach is centered on quality and precision, ensuring that business requirements are met effectively from the start.

Headquartered in San Ramon, California, Dymensions also has development offices in Bangalore and Hyderabad, India. The company’s mission is to help organizations unlock the full potential of their CRM systems by leveraging cutting-edge technology to drive digital transformation and agility.

 

What are your key Siebel CRM related offerings and services that are available?

Dymensions, Inc. excels in delivering specialized services for optimizing and modernizing Siebel CRM systems. Their core competencies include:

  • Siebel UX/UI Modernization: Revamp Siebel interfaces to provide a modern, responsive, and role-based user experience that seamlessly works across devices like desktops, tablets, and smartphones.
  • Comprehensive Siebel Upgrades: End-to-end upgrade solutions, ensuring a smooth transition with integrated DevOps capabilities, which enhance system efficiency and deployment processes post-upgrade.
  • DevOps Automation for Siebel: Specialize in automating the entire CI/CD pipeline for Siebel, enabling continuous integration, automated testing, and proactive monitoring to ensure system stability and rapid recovery.
  • Cloud Migration and Integration: Migrate Siebel from on-premises to the cloud, optimizing costs while maintaining robust functionality. Facilitate seamless integration between Siebel and cloud applications.
  • Advanced Siebel Solutions: The company is particularly adept at handling complex implementations such as order management systems, loyalty programs, and business integrations, with a focus on industry-specific needs.

By focusing on these areas, Dymensions helps businesses achieve greater agility, reduce operational costs, and enhance the overall performance of their Siebel CRM systems.​

Click here to read about the solutions we offer. 

 

What are your key Cloud (SaaS, PaaS, IaaS) offerings and services that relate to Siebel CRM?

Dymensions, Inc offers Automated OCI Migration Services, a comprehensive solution designed to streamline your Siebel to Oracle Cloud Infrastructure (OCI) migration. This end-to-end service is tailored to accommodate both greenfield projects and lift-and-shift migrations, simplifying the entire process with a user-friendly, UI-driven interface.

  • Built on the powerful Siebel Cloud Manager, our solution automates traditionally manual tasks, such as SCM deployment, GitLab management, Vault management, storage management, and migration API orchestration, ensuring a smooth and efficient migration experience. The automated orchestration minimizes errors and reduces resource demands.
  • Additionally, our solution enables complete system teardown with an impressive time estimate of just 30 minutes, while the entire lift-and-shift process takes between 4 to 6 hours, following the completion of prerequisite tasks.
  • This offering ensures faster, more reliable migrations while maintaining seamless cloud integration and infrastructure management, allowing your business to focus on what matters most—innovation and growth.

 

What other products or innovations have you created that complement Siebel CRM?

Dymensions empowers Siebel CRM customers with expertise in UX modernization, DevOps automation, and strategic cloud integration. By leveraging Siebel OpenUI, they deliver innovative solutions that enhance user adoption, boost development agility, reduce time to market, and lower total ownership costs.

  • UX Modernization: Dymensions offers a drop-in package using the Siebel OpenUI extension framework, enabling rapid and iterative development. This approach allows businesses to continuously deliver incremental value to end users.
  • DevOps Automation: With configurable plugins for widely used platforms like GitHub, Azure DevOps, Jenkins, and Jira, Dymensions automates customer-specific development processes, quickly driving cost reduction and improved agility.
  • Cloud Integration: Dymensions promotes cloud capabilities wherever feasible, aligning solutions with customer needs to reduce costs and enhance agility, making it a core consideration in every design and solutioning discussion.

Dymensions offers an innovative Low Code Development Platform, designed to accelerate application development while leveraging existing resources efficiently.

Key features include:

  • Figma-based UX designs for creating intuitive, user-friendly interfaces.
  • Siebel Application Metadata APIs for seamless integration in developing applications.
  • Siebel Data and Services APIs to facilitate efficient real-time operations.
  • External OpenAPI-based REST APIs, enabling broader functionality and integration with third-party systems.

A key benefit is that no Siebel metadata or data is duplicated, ensuring data integrity and reducing redundancy, which streamlines development processes and minimizes operational overhead. This offering helps businesses create modern applications faster, without the complexities of duplicating data.

 

What recent Siebel CRM customer success stories do you have to share?

Dymensions, Inc. has a robust and specialized Siebel CRM practice. The team is composed of carefully selected Siebel CRM configuration specialists, led by seasoned professionals with extensive experience in Oracle Siebel CRM product development and strategy. The company handles complex implementations, upgrades, and integrations for large-scale clients where Siebel CRM is mission-critical.

Dymensions has delivered numerous projects across key areas:

  • 14 UX modernization projects
  • 9 DevOps projects
  • 6 upgrade projects
  • 6 cloud migration projects

We have several customer testimonials on our website from some of our top customers. 

Some of our best testimonials emphasize our technical expertise, ability to streamline complex projects, and exceptional post-implementation support. Clients appreciate the cost savings, faster time-to-market, and the way their systems perform post-transformation.

While we may not have readily available case studies or videos on our website or YouTube, we have documented such projects internally or on request.

 

Value Generation from Implementations

Customers generate significant value from Dymensions’ implementations through:

  • Reduced operational costs via cloud migrations and automation.
  • Increased agility by modernizing outdated systems and enabling faster rollouts of new features.
  • Enhanced customer experience, particularly with UI/UX modernization, leading to better customer retention and satisfaction.
  • Improved system reliability and security through the implementation of DevOps best practices and automated testing.

These projects and testimonials highlight Dymensions’ ability to drive real, measurable value for their customers.

 

What is your vision for Siebel CRM innovation and Digital Transformation?

Dymensions’ vision for Siebel CRM innovation and Digital Transformation with Oracle centers around helping customers modernize their legacy Siebel environments by helping customers upgrade to the latest Siebel releases with low cost, integrating cloud solutions, automating processes, and leveraging Oracle’s cutting-edge tools like Oracle Cloud Infrastructure (OCI) and Oracle Artificial Intelligence.

Key Elements of the Vision:

Cloud Migration & Modernization

  • Dymensions aims to seamlessly migrate traditional on-premise Siebel deployments to Oracle Cloud Infrastructure (OCI), enabling clients to benefit from the scalability, flexibility, and cost-efficiency of the cloud. Their vision is to offer a smooth “Lift & Shift” migration with minimal disruption, automating manual tasks, and improving system performance.

Low-Code & No-Code Platforms

  • Dymensions envisions empowering their clients with their solutions like low-code and no-code platforms that integrate with Siebel CRM and Oracle Cloud. This will allow businesses to innovate rapidly, develop new applications, and modernize UX/UI without duplicating Siebel metadata or data. This approach encourages faster rollouts and agility in responding to business needs.

Automation & DevOps for Siebel

  • By embedding DevOps practices and automated testing into Siebel implementations, Dymensions drives faster, error-free deployments and upgrades. They aim to support continuous improvement and shorter development cycles, enabling clients to quickly adopt new features and functionalities while maintaining system stability.

Integration with Oracle Fusion

  • Dymensions envisions helping businesses integrate Oracle Fusion applications, particularly for loyalty, financials, and ERP systems, with existing Siebel CRM. This enhances operational efficiency and enables a hybrid cloud strategy, leveraging both Oracle’s Fusion applications and legacy systems in one streamlined environment.

Data-Driven Decision Making

  • The focus is also on enabling businesses to make better, data-driven decisions by integrating Oracle Analytics and AI-powered insights within Siebel. This allows businesses to harness real-time data and leverage predictive analytics to improve customer engagement and optimize operations.

By combining cloud migration, automation, and modern low-code technologies, Dymensions is positioning itself as a leader in enabling digital transformation for businesses using Siebel CRM in the Oracle ecosystem. Their vision is to help clients leverage the latest Oracle technologies to drive business growth, enhance customer experiences, and stay competitive in an increasingly digital world.

 

For more information on Siebel CRM solutions and services, visit the Dymensions website.