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Achieving Digital Transformation with Oracle's Siebel CRM

Partner Spotlight - Ebicus

For this Partner Spotlight we talked with Remco van der Heijden, Siebel Practice Manager at Ebicus B.V.

has a Siebel CRM practice of about 30 consultants in the Netherlands and are presently working on 10+ Siebel CRM projects in Europe.

What are your key Siebel CRM related offerings and services that are available?

Ebicus is your Dutch partner for the complete product lifecycle of Oracle Siebel CRM. With over 20 years of experience with large enterprise customers, our experts are an added value in your team. From business analyst to architect, from developer to administrator and from configurator to product owner: Ebicus has all the knowledge to tackle your challenges.

With Ebicus Managed Services we can implement or optimize your CRM environment from A to Z; or we manage it for a longer term. Our goal is to assist you in creating memorable customer experiences by supporting you in implementing, integrating and managing the underlying IT solutions. Our consultants help you on your customer journey, whether it’s with sales, service or marketing processes.

Consultants at Ebicus have a proactive approach, in-depth technological knowledge and a solid understanding of your business. What really sets us apart is our flexibility. We are focused on adding value to your existing Siebel applications. By establishing long-term relationships, we give you the best advice possible.

Our consultants are experts on various services like OpenUI (front-end development), configuration, maintenance, Integration and upgrades. With our Ebicus Managed Services proposition we facilitate managed service (onsite, remote or a mix) to our customers.

We offer a UX Make Over Proposition: you can achieve considerable cost savings by making it as easy as possible for your users. You can make great strides by using Siebel Open UI or the UX solutions. After our UX Makeover, your business will be much more process-driven instead of your people simply filling in fields in the application.

Moreover, we offer a Siebel Transformation Program. In this program we advise and execute on the Siebel environment and how Siebel CX can fit into the strategy (blueprint). In this program, questions such as the following, are addressed to get the most out of your Siebel investment.

  • What will our CX application landscape look like in five years?
  • How can we save costs on our Siebel application?
  • How can we be more Agile?

What are your key Cloud (SaaS, PaaS, IaaS) offerings and services that relate to Siebel CRM?

We offer transformation services from Siebel to Oracle Sales and Service Cloud. Also, we implement solutions that can be combined, or integrated with Siebel, such as Oracle Service Cloud, Oracle Sales Cloud, and especially Oracle Knowledge Advanced, Oracle Policy Automation and Oracle Eloqua.

What other products or innovations have you created that complement Siebel CRM?

We develop (mobile) applications and software on top of Siebel. Our portals give the Siebel user a more flexible way of working and integrations with other applications, in order to be more productive and deliver a better and more detailed service to the customer.

What recent Siebel CRM customer success stories do you have to share?

  • For several large enterprise customers, we were part of the Siebel IP 19 transition teams, architectural, functional and technical.
  • We completed a project where we integrated Oracle Service Cloud with Siebel.
  • For one of our automotive customers, we worked on a project where the cars are connected to the Siebel environment for service purposes.
  • We are involved in a large project concerning the use of biometric data within Siebel.

What is your vision for Siebel CRM innovation and Digital Transformation?

We see that enterprise customers use Siebel as a key CRM solution in their sales, service and marketing offerings. The new features and functionalities that Siebel offers, play an important part in the continuity and innovation of these enterprise companies. The CRM world is changing rapidly, therefore we advise our customers to combine (Oracle) CX cloud products with their solid Siebel base. Integration is therefore an important key and transitions to the cloud can be encouraged this way. With our extensive knowledge and experience in Siebel, CX, Integration, and Cloud Technologies we are the partner of choice to enable Siebel users to realize their transition to the future.

 

For more information on Siebel CRM solutions and services, you can visit the Ebicus website.