For this Partner Spotlight we talked with Domagoj Markovina, CRM Practice Director at CS Customer Systems d.o.o. and asked him to provide details of their Siebel practice.
Overview
CS Customer Systems provide Siebel CRM related services in Europe. They are a specialized consultancy with 20+ consultants.
Siebel CRM Services
The following services are provided: Implementation, Upgrades, UX Improvements, CS Product Configurator – a rule based Product Configurator engine – high performance replacement for iLog Product Configurator.
What are your key Cloud (SaaS, PaaS, IaaS) offerings and services
CS Product Configurator can be hosted in the cloud if required.
Customer Success
A1 Hrvatska – a leading telecommunications company in Croatia providing a wide range of telecommunications and digital services, including:
- Mobile and Fixed Telephony: Voice and messaging services for both consumers and businesses.
- Mobile Data Services: 4G and 5G mobile internet connectivity.
- Internet and Broadband: High-speed fixed broadband services to homes and businesses.
TV Services: IPTV and digital television offerings. - ICT and Digital Solutions: Cloud, security, data center, and other digital transformation services for enterprise customers.
A1 Hrvatska is known for its innovation and investment in network infrastructure, aiming to deliver fast, reliable, and advanced communication solutions across Croatia.
CS were engaged to assist and implement the complete Telecommunications vertical: Sales, Service and Marketing, Asset-based Order Management including customized product catalogue and pricing, both B2B and B2C. They own the partner channels, sales and shops. The Contact Centre and omnichannel integration including A1 mobile app, A1 Web Shop, Partner Portal. B2B and B2C is all operating through Siebel CRM.
Click here to read more about this customer success story.
Get in Touch
To explore how CS can help maximize your Siebel CRM investment visit the CS Customer Systems website or contact Domagoj Markovina.