For this Partner Spotlight we talked with Alexander Hansal from the Siebel Hub. Since January 2015, the Siebel Hub has been the leading independent, comprehensive community resource and training provider for Oracle Siebel CRM.

How do you see Siebel CRM today?

Siebel CRM enters its fourth decade in 2026, and the platform is experiencing a remarkable new chapter. With AI capabilities now embedded directly into Siebel, a modernized Redwood-inspired user experience and cloud-native deployment options, organizations are discovering that their Siebel investment is more strategically valuable than ever. Three years after generative AI reshaped the technology landscape, Siebel CRM is at the forefront of bringing practical, enterprise-grade, data-driven intelligence to customer relationship management.

Oracle’s commitment to Siebel CRM has never been stronger. With premier support for Applications Unlimited extended through “at least” 2037, and a Continuous Release Model delivering innovation on a monthly cadence, the Siebel 25 and Siebel 26 release streams have brought transformative capabilities to the product. From the Siebel AI framework with native LLM integration to headless CRM operation, the unprecedented  pace of innovation demands a new approach to professional development.

For Siebel CRM professionals – whether seasoned veterans navigating these new AI-powered capabilities or the new generation of developers building on modern web technologies and REST APIs – keeping pace with change is both a challenge and an opportunity.

How has the Siebel Hub evolved? What’s available today?

The continuous evolution of Siebel CRM and related technology trends is precisely why we (Alexander Hansal from blacksheep IT consulting and Richard Napier from On Demand Consulting & Education) built and continuously maintain the most complete, always up-to-date Siebel CRM training curriculum.

The Siebel Hub is the #1 independent resource for Siebel CRM knowledge with over 10,000 registered community members and more than 2,750 blog articles. It is also the portal to current, accurate and always-up-to-date Siebel CRM training, available as video training or live in person training.

Whether your organization is onboarding new Siebel Developers and Administrators, preparing teams for the leap to the latest Siebel release, or equipping experienced practitioners with the AI and cloud-native skills they need to drive digital transformation – the Siebel Hub Learning Experience delivers. Every engagement begins with a free assessment of your team’s training needs, followed by a tailored agenda that meets your exact learning requirements.

Essential Courses

The Siebel CRM Developer Essentials course is the ideal launchpad for new Siebel professionals. This four-stage training covers everything from Siebel Tools and the Repository to modern-day integration, architecture and beyond.

The Siebel CRM Administration course serves a similar purpose for new team members in Siebel Administrator positions, covering all aspects of installing, updating and operating Siebel CRM on-prem and on Cloud.

The Siebel Business Analyst course is a modern, two-step course designed for non-technical team members such as Business Analysts, Project Managers and Executives – providing the foundational Siebel knowledge and strategic context they need to maximize Siebel’s AI and cloud capabilities.

What’s Next?

The Siebel 25 and 26 release updates have introduced a wave of innovation that demands new skills. Some examples include:

  • The Siebel AI framework now provides native integration with large language models (LLMs) via API, including multimodal AI support for processing text and images.
  • The new Open Integration framework unlocks complete API-driven, headless access to Siebel, enabling advanced integration scenarios.
  • The Event Pub/Sub framework has been enhanced with Kafka partitioning, Avro serialization, and OAuth 2.0 security.
  • The Redwood-inspired UX redesign transforms the user experience.

The Siebel New Features courses are designed to meet these learning needs head-on. Purpose-built for experienced Siebel CRM practitioners, these highly modular courses allow team members to get precisely the knowledge they need. For teams updating from any earlier Continuous Release version to the latest Siebel release, this workshop delivers the precise, up-to-date knowledge required.

Specialize and Go Deeper

Siebel Developers and Administrators often need to specialize in a particular domain. The Siebel Hub Learning Experience provides a suite of specialist courses to keep pace with the demands of complex, modern-day Siebel CRM projects:

UX developers can build deep expertise with the Siebel Open UI Masterclass. Authored and delivered by Alexander Hansal, co-author of the Siebel Open UI Developer’s Handbook, this class provides both solid foundation and advanced techniques using traditional and AI-assisted coding.

Integrating Siebel CRM with external systems has never been more important, or more sophisticated. The continuously updated Siebel Integration class covers everything from classic EAI business services to modern RESTful integrations, Event Pub/Sub with Kafka, and the new Siebel Open Integration, ensuring your team can connect Siebel to any system in your digital ecosystem.

The brand-new AI for Siebel Professionals family of courses, provide developers, administrators and other team members the knowledge required to combine expert knowledge with the power of agentic AI agents such as Claude Code, Codex, Cursor or Copilot.

Finally, Customer Order Management, Business Automation, Test Automation, Siebel Scripting, and Siebel Public Sector complete the range of specialist offerings, reflecting the Siebel Hub team’s depth of expertise.

Stay Current with the Siebel CRM Learning Subscription from Oracle

The Siebel Hub is proud to be the provider of the highest-quality Siebel CRM training on the Oracle University platform. Oracle customers and partners can hone their Siebel skills with the unique Siebel CRM Learning Subscription, covering more than 150 hours of Siebel Hub video training. This subscription is continuously kept upto date and offers even more flexibility to consume Siebel training with other Oracle products.

Continuous Updates = Continuous Learning + Continuous Commitment

In an era where Oracle delivers Siebel updates monthly and AI capabilities evolve at an even faster pace, staying current is not optional. The Siebel Hub provides unique Continuous Learning paths that can be either tailored and modular or in a subscription format through Oracle University, that keeps your team at the forefront.

All training materials are continuously updated with the latest features, enhancements, and best practices from each monthly release. Your team leaves every training session with the most current Siebel CRM knowledge available.

Monthly Release Update summaries on the Siebel Hub YouTube channel are available for free, which has become indispensable for thousands of Siebel professionals worldwide.

The future of Siebel CRM is AI-powered, cloud-native, and continuously evolving. Make sure your organization is ready. To get your free training consultation and assessment, contact alex@siebelhub.com today.