For this Partner Spotlight, we talked with Marco Sciutto, Associate Director at Accenture.

Overview

Accenture are an Elite level Oracle partner, with a network of over 3,500 experts across 42 countries. The Accenture team consists of trusted hands, with 20+ years of proven client delivery and managed service experience in Siebel and large-scale digital transformations. Through the right onshore/offshore model and an extensive set of methods, assets, and accelerators, we ensure that the right work is done at the right price, with the ability to rapidly scale up or down based on our clients’ needs.

How many different Siebel CRM projects are you currently working on?

Accenture has several projects running in the world, a sample of our current active Siebel clients include: 

Telecommunications: Bell Canada, Fairpoint Communications (North America), Vodafone, Vodacom, Telia, Airtel, Saudi Telecom, Telekom Malaysia, Orange, Swisscom, Mobily, Wind3, Cosmote, Telenor, TIM (Italy and Brazil), Comcast Corporation
Financial Services: Bureau Veritas (France), AICPA (UK), Rabobank, Tryg, Diebold Nixdorf, Poste Pay
Consumer Goods/Retail: The Body Shop (EU), Kering (France), JTI, Procter & Gamble
Automotive: BMW

Accenture is participating in core creation with Oracle for migration of Siebel CRM to Oracle Cloud in several industries like Communications and Utilities.

What are your key Siebel CRM-related offerings and services that are available?

Accenture Siebel J2C Offering is full tool kit to enable our clients’ migration from their Siebel CRM application to the Oracle Cloud

myConcerto

Siebel J2C Assessments

Assessment providing technical analysis through Accenture System Diagnostics for Siebel and Journey Mapping to define future state CX capabilities

Pre-Built Industry Solutions

Accenture built industry solutions to augment Oracle’s offerings for Communications and Utilities, with leverage OOTB Oracle CX Industry solutions for Communications, High Tech, Manufacturing,, Financial Services and Consumer Goods

Delivery Approach

A Journey to the Cloud is unique to each client. Our offering provides multiple approaches and architectures enabling quick wins, enterprise platform, best of breed and co-existence

Robust set of Tools and Accelerators

Comprehensive set of tools for automated analysis, data migration, code reviews, interface mapping and application configuration

Managed Service

Application outsourcing, Capacity based models and business services to our clients needs while we focus on outcomes, operational efficiencies and driving lower cost. This is a key component of our offering and also enables Accenture to advise on modernization efforts within the Oracle family suite of solutions. 

To find out more read here. 

What other key offerings and services relate to Siebel CRM?

Accenture and Oracle have a global reseller agreement that can be executed in each country. Accenture has successfully resold Siebel licenses across the globe.

What other products or innovations have you created that complement Siebel CRM?

Building on more than 25 years of experience managing Siebel projects, Accenture developed a comprehensive set of tools for automated analysis, data migration, code reviews, interface mapping and application configuration:

  • Accenture System Diagnostics (ASD)
  • Siebel to Dx4C coverage and mapping
  • Siebel Communications catalog assessment
  • Oracle Siebel to Dx4C migration and coexistence tools
  • Accelerators for upgrades of FMW, Siebel, OSM, UIM, BRM and ASAP
  • Reusable framework for production cutover and data synch strategies
  • Industries based offerings with Siebel and cloud-based solutions in a hybrid mode or for migrating Siebel to the cloud

All of these are organized within myConcerto, which is our insight-driven, digitally integrated platform that orchestrates the power of new Oracle solutions and technologies, and Accenture’s industry and functional expertise—methods, tools, solutions, capabilities—to create exponential business outcomes. The platform captures the most advanced and disruptive Accenture thinking around industry, innovation and technology to help companies reinvent themselves as intelligent enterprises. 

The journey starts with design thinking to identify specific business challenges and differentiators, and intelligent diagnostics that assess current systems, processes, data and architecture against leading industry practices. This leads to a personalized, data-driven business case and roadmap to unlock value faster.

What recent Siebel CRM customer success stories do you have to share?

Accenture has had several success stories of Siebel implementations. Most recently are:

  • Wind3 successful digital transformation
  • TIM Brasil, Siebel J2C:
    • 100% move to a multi-provider hybrid cloud (OCI+Azure)
    • 7K servers, 35K cores, 1.2K DBs, Migrated To OCI/Azure
    • Partnership: Azure and OCI
    • Accenture, the only SI recommended by MS/Oracle. Presented the shorter migration timeline and investments from partners presented the lowest price
  • CX/DX4C augmentation: Wind3, Swisscom

What is your vision for Siebel CRM innovation and Digital Transformation with Oracle?

Accenture conduct monthly collaborations with Oracle Product Engineering to validate the roadmap against clients’ demands:

  • TM Forum ODA joint contribution through catalyst project AI powered Catalog Mgmt presented at TM Forum DTW22
  • Accenture Advanced Experience Lab privileged environment to accelerate Oracle market readiness and maturity
  • Oracle CX/DX4C augmentation: Accenture DX4C Lab, Accenture as prime Oracle partner for DX4C
  • DX4C Accenture Alpha testing before GA (General Availability)
  • Accenture DX4C product backlog and roadmap validation

For more information on Siebel CRM solutions and services, you can visit the Accenture website