Details of the latest Siebel CRM 23.9 Release Update under the Continuous Delivery Model. This Update was GA on 16th September, 2023.

This Update contains the following new features and delivers plenty of key bug fixes. 

Siebel CRM Upgrade Factory (On Premise version)

Upgrade Factory enables a simpler, faster, more predictable upgrade process. Once the Siebel CRM application is upgraded, customers can take advantage of the latest innovations and adopt monthly updates via the continuous release model.

Upgrade Factory not only provides organizations with a simplified application upgrade process, but it also:

  • Makes the transition of Siebel CRM 8.0 and later to the latest release more easily.
  • Allows you to migrate your custom repository and data schema from older release of Siebel CRM to the current release.
  • Enables execution of Incremental Repository Merge (IRM) 
  • Speeds deployment time with quick setup of a development environment
  • Supports multiple-database platforms (Oracle Database, Microsoft SQL, IBM DB2 UDB) and operating systems (Oracle Linux 7, Solaris, Microsoft Windows, IBM AIX).
  • Identifies conflicts and fixups that are needed before the upgrade.
  • Completes an upgrade in a few clicks with minimal human intervention.

Customer Order Management enhancements

Two enhancements have been added for Customer Order Management:

  • Sharing profile attribute(s) values with remote configurator (sending and receiving) allow developers to re-use existing single object manager scripts with remote product configurator for improved performance and scalability
  • Alerts for sales reps when configuring multiple customizable products about incomplete configurations. The alert allows sales reps to capture the perfect quote or sales order in new creation and modify scenarios.

Web Tools – New Task Wizard for Task Based User Interface

This new Web Tools wizard helps developers create new Task definitions for the Task Based User Interface (TBUI). TBUI is a great way to improve user experience and increase data accuracy by guiding a user to complete a series of steps in a job task and is particularly useful for complex tasks.

For Expert Tips related to the new Task Wizard, please read this post.

 

For more information on Siebel CRM Release Updates:

  • Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
  • Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations.