Details of the latest Siebel CRM 25.6 Release Update under the Continuous Delivery Model. This Update was GA on 19th June, 2025.
This Update contains the following new features and delivers lots of key bug fixes.
Siebel Communications – Guided Experience for Assisted Ordering
A modern Redwood process-driven conversational UX for agent assisted ordering, designed to help communications service providers manage customer relationships and deliver better experiences. This feature streamlines key processes, including customer creation and order capture, for a seamless experience across new and existing customers. By providing a more intuitive and efficient user interface, customer-facing agents can deliver personalized services and identify upsell/cross-sell opportunities with ease.
Siebel CRM Event Pub Sub – Enhanced Security in Kafka Integration with OAuth 2.0
This enhancement enables Siebel CRM Event Pub/Sub to use SASL/OAUTHBEARER for authentication with a Kafka server. The ability to use the popular OAuth 2.0 framework for this integration further expands the options to set up secure integrations with Apache Kafka from Siebel CRM.
Siebel Installers for DISA, EMS, and SAM
This feature offers an enhanced installation experience for the Desktop Integrated Support Agent (DISA), the Siebel Email Marketing Server (EMS), and Siebel Approval Manager (SAM). The usage flow can be reused for both installation and configuration, ensuring a consistent user experience. Additionally, silent mode scripting is available for automated deployment. Customers installing or updating to the new DISA version will need to perform a reinstallation for security compliance, they can then update the application with Monthly Updates as required.
Performance Improvements – Application Login and Metadata Caching
This feature improves application performance related to application login, component startup times, API throughput, and general navigation by using metadata caching. Logins to any object manager from APIs and the user interface and component startup times are faster. This increases the transactions per second possible through our APIs. Additionally, navigation throughout the application improves as compiled object definitions are cached.
From our testing, inbound REST requests performance improved by up to 66% allowing many more requests to be handled increasing throughput and scalability. Additionally, component startup times and application login times have been greatly reduced. Since we are caching compiled object definitions, these are no longer queried from the database at the time of navigation but are retrieved from the cache making navigation faster.
To take advantage of these improvements, for on-premises, Coherence Community Edition (packaged with the Siebel CRM 25.6 Update) will automatically be installed or, for OCI deployment, install and configure Coherence.
Platform – Java 21 Update
Updating to Java 21 allows Oracle and our customers to take advantage of the improvements made to the platform and presents a more modern, secure environment for interoperability with other systems.
To find out more about these features, please review the Transfer of Information on Oracle University.
An independent review of our Siebel CRM Release Updates can also be found here from the Siebel Hub.
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