For this Partner Spotlight we talked with Asokan Ashok, Chief Technology and Innovations Officer at SoftClouds LLC.

SoftClouds is a global leader in Siebel CRM innovation, with over 20 years of expertise in modernizing and transforming Siebel for enterprises worldwide. With a team of 200+ solution architects and engineers, including a dedicated Siebel practice with 20+ Siebel CRM experts, SoftClouds actively participates in Oracle Beta Testing, the Siebel Customer Advisory Board (CAB), and strategic collaboration with Oracle. Their commitment to innovation enables organizations to future-proof Siebel, integrate cutting-edge technologies, and accelerate digital transformation.

Advancing Siebel with Cutting-Edge Extensions

The latest advancements in Siebel offer a modern and flexible infrastructure, enabling organizations to deliver personalized services and streamline processes. As a trusted Siebel pioneer & partner, SoftClouds has been at the forefront of Siebel innovation, development, and transformation. Their deep involvement in the Siebel ecosystem ensures that they drive CX excellence through continuous enhancements and AI-driven modernization.

Key Siebel CRM Offerings & Services

SoftClouds delivers next-generation Siebel solutions, ensuring seamless modernization, integration, and scalability. Our expertise includes:

Siebel CRM Solutions & Cloud Integrations

  • Siebel CRM Upgrades & Modernization (feature enhancements, UI/UX transformation)
  • Cloud Migration & Infrastructure Optimization (OCI, AWS, Azure, GCP)
  • Siebel on Kubernetes & Docker for Containerized Deployments
  • Oracle Redwood UI/UX Modernization & ODA (Digital Assistants)
  • AI-Powered Automation, RPA, & Predictive Analytics
  • Salesforce, Oracle CX, ERP, and Third-Party System Integrations

Siebel Performance & Scalability Enhancements

  • CI/CD, DevOps & Automated Testing for faster deployment cycles
  • Microservices & API-First Architecture for seamless integrations
  • Data Analytics, AI, and Machine Learning Capabilities
  • High Availability & Disaster Recovery Solutions for business continuity

Siebel Upgrade Factory – Accelerate Transformation

  • Automated Testing & Impact Analysis for risk-free upgrades
  • Agile Siebel Development & Customization to meet business needs
  • Near Zero-Downtime Upgrades & Business Continuity Assurance

Cloud (SaaS, PaaS, IaaS) Offerings for Siebel CRM

SoftClouds specializes in cloud-driven Siebel innovations, helping businesses modernize, integrate, and optimize their CRM operations.

  • Siebel on Cloud / On-Premise / Hybrid Deployment for maximum flexibility
  • Siebel & Oracle CX Integration (Engagement Cloud, Service Cloud, Sales Cloud, IoT Cloud, etc.)
  • Siebel to Oracle CX Migration for enhanced CX capabilities
  • Siebel and Natural Language Processing (NLP) Solutions for AI-driven automation
  • Siebel on Kubernetes & Docker for scalable, containerized deployments
  • Cloud-Native Siebel Modernization (Redwood UI, AI/ML, Intelligent Assistants)
  • Siebel Low-Code/No-Code Cloud Extensions for faster digital transformation
  • Microservices & API-First Architecture for streamlined interoperability
  • Cloud Security & Compliance for Siebel CRM (data protection, encryption)
  • Cloud-Enabled Siebel Upgrades & Continuous Innovation

With these advancements, SoftClouds is leading the Siebel evolution, ensuring businesses stay ahead in the digital transformation journey.

Recent Siebel CRM Customer Success Stories

We have three recent fascinating customer success stories to share:

  • Revolutionizing Search with NLP for a Global Automaker: SoftClouds designed an advanced architecture framework for a multinational automaker, integrating Qupplet, an NLP-based search solution. This modernization enhanced Siebel’s search capabilities, providing a more intuitive and intelligent user experience.
  • Enhancing Airline Customer Engagement with Siebel Open UI: SoftClouds developed a robust architecture framework for an international airline, enabling an advanced Siebel Open UI application. This innovation enriched loyalty and membership programs, driving seamless customer engagement in airport lounges.
  • Redefining Loyalty for a Global Cruise Leader: SoftClouds designed a transformative architecture framework for a leading cruise company, unifying three fragmented loyalty programs into a seamless, real-time cross-brand experience. This strategic shift eliminated inefficiencies, optimized customer engagement, and reduced operational costs.

SoftClouds continues to drive Siebel CRM innovation, delivering solutions that redefine customer experiences worldwide. Stay tuned for more success stories!

Siebel Innovation Expertise & Complementary Solutions

SoftClouds envisions the next-generation Siebel CRM landscape evolving through deep cloud integrations, AI-driven automation, and enhanced user experiences. By connecting Siebel to Oracle Cloud and other CX solutions, businesses can maximize operational efficiency and transform customer interactions. Future-focused innovations include:

  • AI & Predictive Analytics for Smarter CRM
  • Conversational AI & Digital Assistants (ODA, Chatbots)
  • Cloud-Native Siebel with Microservices & API-First Approach
  • Enhanced CX with Hyper-Personalization & Real-Time Data

SoftClouds specializes in modernizing Siebel CRM with cutting-edge technologies, including AI-driven enhancements, CI/CD automation, Kubernetes-based deployments, and multi-cloud/hybrid-cloud architectures. Our innovative solutions include:

  • Telematics & IoT Integration: Enhancing Siebel CRM with real-time data, predictive maintenance, and proactive customer engagement, ideal for automotive OEMs and connected ecosystems.
  • Qupplet: AI-Powered NLP Search for Siebel CRM: Revolutionizing Siebel search capabilities with intelligent spell correction, rapid query processing, and AI-driven contextual information retrieval.
  • AI & Predictive Analysis in Siebel: Leveraging OCI AI services to demonstrate predictive analytics capabilities, we showcased a proof-of-concept to the Oracle team, highlighting the innovations developed in our internal lab.
  • Conversational AI & Digital Assistant with ODA: Successfully integrating Oracle Digital Assistant (ODA) with Siebel CRM, allowing seamless AI-driven interactions. We implemented an initial use case and are actively exploring advanced applications to minimize CSR efforts.
  • Siebel & OCI AI Integration: Demonstrated AI-driven enhancements for Siebel using OCI AI services, including predictive analytics and intelligent automation, with a live demo presented to the Oracle team.
  • ODA-Siebel Integration for Digital Assistance: Developed and deployed a seamless integration between Oracle Digital Assistant (ODA) and Siebel CRM, enabling efficient customer interactions and enhancing digital assistant capabilities within Siebel. More complex use cases are being explored to further reduce manual efforts.

Let’s Innovate Together

Experience Siebel like never before with SoftClouds – the Siebel Experts! From reimagining Siebel with CX to leveraging AI for industry-specific transformations, our Siebel Innovation Lab is at the forefront of groundbreaking advancements. Let’s connect for a personalized demo and explore how our expertise can drive your success.

 

For more information on Siebel CRM solutions and services, you can visit the SoftClouds website.