Our recent Siebel CRM AI & Innovation Summit in the vibrant city of Delhi brought together customers and partners from various industries—Oil & Gas, Telecommunications, FMCG, Banking, and Insurance—to explore how some of the latest AI technologies and innovations can be incorporated into exisitng Siebel CRM deployments to revolutionize productivity, intelligent insights and transform your CRM solution.
It was great to hear insights and ideas from our attendees related to our latest innovations in CRM, including our future roadmap and cutting-edge AI advancements.
Event Highlights
Key highlights from the event:
- Executive Update. Key insights into the latest industry trends, predominantly how AI, multi-cloud adoption and distributed cloud are a perfect fit for our Siebel CRM roadmap, setting the stage for a transformative journey ahead.
- AI innovation. Highlighting real-world use cases and demonstrating how AI enhances customer engagement, improves productivity, and automates business processes. All this is acheivable in your Siebel CRM deployment today. We introduced the Siebel Genie, a concept solution using a natural language interface that allows users to easily query Siebel CRM data and receive secure, structured answers, making using Siebel CRM as intuitive as your daily online search engine.
- Customer success. one of India’s leading credit card providers, SBI Card shared their success story, in particular for their recent upgrade which resulted in a 20% performance improvement with zero issues post-upgrade.
- Cloud-native advantage. Outlining the benefits of adopting a Siebel CRM cloud-native architecture, focusing on flexibility, scalability, disaster recovery, and cost reduction.
- Networking & collaboration. Networking opportunities fostered collaboration, knowledge sharing, and lasting industry connections.
- Skills and development. The event touched upon building skills and expertise. Customers were eager to explore the new Siebel CRM training courses, gaining the tools to stay ahead with CRM and stay current with the latest features.
The Siebel CRM AI & Innovation Summit 2025 was more than an event—it was a catalyst for learning, inspiration, and transformation within our India community.
Couldn’t Make It?
No worries! we host a series of Customer Connect webinars where you can catch up on recent innovations and we look forward to meeting you in our upcoming Siebel CRM AI & Innovation Summits in your region.
Visit the Siebel Infoportal events page for more information.