This documents provides details for SaaS publishers to procure and activate Oracle Cloud Infrastructure (OCI) CloudCM UCM subscription alongside existing SaaS subscriptions.
What you’ll need
- Legal business entity name, billing address, tax info, and payment method.
- Primary admin email.
- Existing tenancy details such as home region.
Step 1 — Contact Oracle Sales
- Contact your Oracle sales team using https://www.oracle.com/corporate/contact/ and request an OCI Universal Credits, noting you have an existing SaaS subscription.
- Ask to align billing under the same customer account as your SaaS subscription and to confirm the “CloudCM” SKU.
- Additional details on how to buy OCI subscriptions are also available here https://docs.oracle.com/en-us/iaas/Content/GSG/Tasks/buysubscription.htm#Signing_Up_for_Oracle_Cloud_Infrastructure
Step 2 — Receive and Activate Your OCI Tenancy
- Look for the OCI welcome/activation email sent to your designated admin.
- Click Activate, set your password, and log in to the OCI Console. Details for this are available https://docs.oracle.com/en-us/iaas/Content/GSG/Tasks/buysubscription.htm#activate_order.
- Confirm your home region is correct during activation.
- Details to activate are also available here https://docs.oracle.com/en-us/iaas/Content/GSG/Tasks/buysubscription.htm#activate_order.
Step 3 — Verify Subscription and Billing
- In the OCI Console: open Menu > Billing > Subscriptions and check your subscription status.
- Add a payment method or link your PO as instructed; confirm your billing profile and tax details.
Step 4 — Confirm Support Access
- Ensure your Customer Support Identifier (CSI) is active for OCI.
- In the OCI Console
- Sign in to OCI Console
- Open Help (question mark icon) > Support Center
- Under Tenancy Information, look for Support Identifier (CSI). If it’s blank, your tenancy may not be linked yet—contact your Oracle sales team.
- In the OCI Console
- Add your admins to My Oracle Support and verify you can create a Service Request.