Learn how to apply Intelligent Advisor to meet the specific requirements of your organization’s Asset-based Service work flows. In particular, understand how to empower your business experts to keep agent guidance and automated customer service flows up to date in these areas:
- Warranty eligibility and coverage
- Internet of Things event triage and next best action automation
- Detailed field service inspection and maintenance check-lists
A general overview as well as detailed demos will be provided.
Presented by:
- Davin Fifield, Vice President Product Development, Oracle CX Service
- Fiona Guy, Group Product Manager, Oracle CX Service
- John Ranalli, Director, Outbound Product Management, Oracle CX Service
- Jeff McCrory, Senior Principal Product Strategy Manager, Oracle Fusion Service
Webcast:
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Recording available on the Event Details page.
Related content:
Intelligent Advisor for Asset Based Service.pdf