Empower experts to keep guidance and automation flows up to date with the latest product information and best practices.
Service organizations in asset-intensive industries face complexity every day. Inspection and maintenance requirements constantly evolve as new products are introduced and new issues are discovered. Especially in locations where no mobile connection is available, it is crucial to make accurate servicing and warranty decisions.
IoT telemetry presents an opportunity to delight customers with preventive care. But it can be hard to process telemetry events in line with the latest business and product strategy.
Experienced product and business specialists need a solution that helps them capture detailed guidance and rules, and easily use those rules consistently across every service interaction. The best time to resolution requires detailed forms to be included with every work order, to be available even when the agent’s mobile device is offline. Powerful, easy to update rules that automatically triage and route IoT events can help exceed every customer’s service expectations.
Companies grapple with the daunting task of ensuring every team and process has up-to-date asset-servicing procedures
Avoid Mistakes and Delays
Outdated or incomplete guidance can result in costly return visits, contract disputes, and potential regulatory fines, especially as new technicians are entrusted with more complex service tasks.
Streamline IoT Issue Management
Efficiently addressing device issues from IoT event streams can be intricate. Empowering product experts to maintain automated decision systems presents a considerable challenge.
Simplify Warranty Management
Juggling warranty conditions that vary by customer, dealer, distributor, or country can be a headache. Agents may inconsistently interpret what’s covered, leading to customer dissatisfaction and financial inefficiencies. Accurate determinations are essential to ensure smooth operations.
Intelligent Advisor for Asset-based Service: Your Path to Precision and Confidence
Intelligent Advisor empowers your experts to maintain the most current product details and commercial terms, ensuring your processes remain up to date.
Real-time Updates at Your Fingertips
Product experts can swiftly publish and share the latest servicing information for new products and emerging issues, tailored to specific geographies and customers. This guarantees precise, up-to-the-minute decision-making both in the backend and in the field.
Seamless Support for Field Agents
Field agents can navigate tailored guides with confidence, even when faced with the most intricate servicing tasks. Even when they’re in a remote location with no mobile connection, they’ll have access to job-specific information, ensuring accurate, first-time task resolution.
Confidence in Warranty Management
Service Managers can rest assured, knowing that consistent conditions are in place for warranty work, aligning with each customer’s unique terms. Additionally, work orders are automatically prioritized for suitably triaged IoT events, streamlining your service processes. With Intelligent Advisor, precision and confidence go hand in hand.
Unlock the Power of Intelligent Advisor
In a nutshell, Intelligent Advisor enables your product experts to maintain field servicing tasks, conditions, and rules, ensuring everything stays current and aligned with each product model and configuration.
Seamless Integration, Infinite Possibilities
Our integration options make Intelligent Advisor a versatile addition to any phase of the asset service lifecycle. The result? Reduced costs and heightened customer satisfaction. With Intelligent Advisor the possibilities are endless, and the benefits are substantial.
Oracle is a Leader in service life cycle management
Learn why Oracle is a Leader in IDC MarketScape: WW Manufacturing Service Life Cycle Management. Read the report
Oracle Intelligent Advisor product tour
Discover Oracle Intelligent Advisor for Asset Based Service. View the demo
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