Rethinking telecoms: navigating the complex challenges of modern service delivery
Nowadays, contacting a friend – be it through voice, audio, video, texting, can be just a few swipes away. But for this to go smoothly, the processes behind the scenes faced by the telecommunications industry are much more challenging.
Amdocs, a leading software and services provider for communications and media businesses, is committed to ease these processes for its customers. For example, in Brazil and Ecuador, Amdocs plays a crucial role in the efforts of two major service providers to stay ahead of the game in a rapidly evolving market.
One of the main challenges affecting the telecom industry is the growing complexity of service delivery. As demand for better connectivity and digital services grows, companies must invest heavily in infrastructure to maintain pace. At the same time, the rise of Software-as-a-Service (SaaS) sets new expectations for flexibility and agility, which telecom companies strive to keep up with. Beyond meeting customer demands, businesses themselves seek more scalability and responsiveness. Therefore, the ability to grow without being held back by infrastructure becomes essential, enabling faster decision-making and reducing risks. For the two major telecom companies in Brazil and Ecuador, these market dynamics pushed them to rethink their service delivery strategies.
From on-prem to cloud: a partnership that goes beyond project implementation
Amdocs collaborated with Oracle Tech Consulting to tackle these challenges, working together to guide the customers through a digital transformation from on-premises data to Oracle Cloud Infrastructure (OCI). As part of the transition, Amdocs provided a complete prepaid service platform in the cloud, covering both billing and service management systems. Moreover, Amdocs enabled its customers to act as MVNE service providers for B brands and virtual operators (MVNOs). Oracle Consulting stepped in to move the data from physical servers to the cloud. This involved migrating both test and live virtual machines, ensuring a smooth transition and improving operational efficiency.
Amdocs strategically chose Oracle for this transition, leveraging its extensive experience with Oracle technology and established integration within Oracle’s ecosystem. However, even in a tech-focused environment, the human element is key to a project’s success, as evidenced in Amdocs’ collaboration with Oracle Consulting:
“Our experience with Oracle Consulting was more of a partnership than a typical provider-client relationship. They worked closely with our team throughout the entire process, ensuring a smooth collaboration and a deep understanding of the needs. Even after the project was launched, their support continued, demonstrating their commitment to our success well beyond implementation.” – Oscar Rodriguez – Program Director, Amdocs
Turning challenges into results: unlocking the benefits of moving to the cloud
By migrating the Amdocs platform to the cloud on the customer’s side, the transformation provided far-reaching benefits: beyond modernizing hardware, it enhanced efficiencies in pre-production and development environments. The cloud-based infrastructure empowers customers to launch new brands faster and more seamlessly, eliminating capacity constraints. This capability proves crucial for scaling virtual network enabler operations and accelerating time-to-market.
As for the two major telecom companies in Brazil and Ecuador, moving to OCI is a great step toward innovation and speeding up digital processes. This transition allows them to shift their focus from managing infrastructure to delivering the best services and product offerings to their customers.