Key takeaways

  • Oracle Fusion Applications 26A introduces new AI agents as part of regular quarterly releases, at no additional charge.
  • Agents’ role-based access controls automatically enforce data residency rules and prevent unauthorized access to sensitive information.
  • In Oracle Cloud SCM, agents expand AI-driven automation across major supply chain processes, from planning and procurement to manufacturing, inventory, and logistics.
  • In Oracle Cloud CX, agents automate front-office tasks across marketing, sales, and service.

AI is evolving fast. Execs have quickly moved past asking “what is it?” to “how can we deploy AI at scale to serve customers, employees, and shareholders?” There is a growing urgency to understand how AI can improve the core business.

Taking full advantage of AI requires organizations to tackle the questions around responsible use, security, and data governance needed to deploy automated workflows. We’re addressing these issues head on in the Oracle Fusion Cloud Applications Suite by embedding role-specific AI agents that feature considered architectural choices.

This post will look at some of these important technical features as well as Supply Chain and Manufacturing (SCM) agents available in the 26A release and Customer Experience (CX) agents that are deploying progressively in 26A and 26B releases.

Technical components that matter

Built using Oracle AI Agent Studio, the new CX and SCM agents are integrated into existing Oracle Fusion Cloud Applications workflows rather than being “bolted-on” as an afterthought. This native integration is a critical differentiator that helps ensure enterprise security. Every agent adheres to existing Fusion Applications security configurations, data residency policies, and role-based access controls. This means that no person (or agent) gets access to data that they are not supposed to see or use.

These capabilities are delivered as part of regular quarterly updates. For further information how you can master and adopt these kinds of innovations, see related articles “Quarterly updates made easy” and “How to stay on top of Fusion Apps updates.”

Operational resilience through supply chain automation

In supply chain, our goal is to deliver new agents that help expand AI-driven automation across major processes, from planning and procurement to manufacturing, inventory, and logistics. Agents can help your teams, suppliers, and customers run supply chain processes smarter and faster.

In different ways, they all help to reduce the more tedious aspects of routine work, such as:

  • Planning cycle agent (Planning, Product Lifecycle Management, and Procurement): Helps supply chain planning teams automate task coordination and improve planning cycle efficiency. This agent retrieves, assigns, and updates planning tasks within the planning workspace.
  • Inventory aging advisor agent (Maintenance, Manufacturing, and Inventory Management): Helps inventory management teams reduce the carrying costs associated with slow-moving inventory. This agent identifies aging stock, assesses holding costs, and recommends or executes actions such as returns and transfers.
  • Purchase order to sales order converter agent (Logistics, Order Management, and Service): Helps order management teams accelerate order creation and reduce fulfillment costs. This agent extracts data from PDF purchase orders, automatically creates and submits sales orders, and learns from user feedback to improve accuracy.

These are only a small subset of the many agents released in 26A. For a more complete list, see “Oracle AI Agents Help Supply Chain Leaders Boost Efficiency and Strengthen Resiliency.”

New AI agents for front-office automation

Oracle Cloud CX is delivering more than a dozen agents across Oracle Cloud Marketing, Sales, and Service. We are prioritizing agents that can turn data into revenue-driving actions. New agents help your teams improve customer experiences across the entire front office. Examples of new agents include:

  • Audience analysis agent (Marketing): Helps marketers prioritize campaigns to focus resources on high-potential opportunities. It can recommend investment strategies and automate audience segmentation by persona coverage, engagement levels, and buying stage.
  • Quote generation agent (Sales): Helps sellers assemble quotes faster. The agent can analyze emails, drawings, or other specification documents, then select product models or configurations, and apply the correct pricing template.
  • Customer self-service agent (Service): Helps customers quickly find answers to questions, create service requests, and track service issues. It can also escalate to a live customer service representative.

These three are only a small sample of the new CX agents. For a more complete list, see ”Oracle AI Agents Help Marketing, Sales, and Service Leaders Enhance Customer Experiences.”

In sum

By embedding AI agents directly into the business logic of Fusion Applications, Oracle is enabling organizations to move beyond AI pilots with limited scope. New SCM and CX agents can help you scale AI deployments while helping to maintain security and enforce data governance. The unique combination of technical attributes, functional depth, and breadth can help you put AI to work for customers, employees, and shareholders.  They are available as part of your Fusion Apps quarterly updates, at no additional charge.

To explore the full range of new AI agents and learn how they can transform your operations, check out the recently published press releases on SCM and CX capabilities.

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