Part of Smart Operations for Oracle Fusion Cloud SCM, the maintenance technician workbench helps customers keep assets like fixed equipment, vehicle fleets, and facilities in top working order. It provides technicians with easy access to service histories, knowledge articles, and recommendations for corrective actions. The workbench is particularly useful in industries like industrial manufacturing, high-tech, food and beverage, wholesale and distribution, transportation, logistics, healthcare, and telecom.
Now we’re making an important addition to the maintenance technician workbench with a new AI agent, called the Maintenance Advisor. The agent helps technicians work more efficiently and effectively by giving them the information they need to complete their work orders.
See the Maintenance Advisor in action
This two-minute demo shows what the new AI agent can accomplish. It starts with a technician reviewing her assigned work orders on the maintenance technician workbench. One work order shows that a machine is displaying an unfamiliar alarm code. The technician asks the Maintenance Advisor for help. The agent uses the company’s documentation to diagnose the cause of the alarm and recommend a fix to the underlying issue. Armed with this information, the technician returns to the workorder to kick off a maintenance operation.
Why it matters
In a matter of seconds, the Maintenance Advisor sorted through all of the company’s relevant documentation including operator’s instructions, repair manuals, and maintenance history records. So the technician gets just the information needed to fix the problem at hand. It’s easy to see how this helps her spend less time searching and accomplish more in her day. In turn, the agent helps improve asset utilization, increase machine reliability, and reduce downtime
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