article by Grant Ronald, November 2020
In a digital assistant skill the intent component returns confidence score when resolving the user input. Typically this is measured against a threshold to decide if the skill understands the user utterance or not. However there is a great conversational technique for when an intent is above the threshold but you choose to vary the response based on the confidence score.
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This article explains how to implement varying bot responses based on intent confidence. A sample skill is provided for download as a starting point for using this practice in your own Oracle Digital Assistant implementations.
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