article by Martin Jarvis, September 2021

 

Oracle Digital Assistant is a complete platform for building rich and engaging conversational experiences for your enterprise. It allows you to combine AI driven Natural Language Understanding (NLU), conversational flows and back-end integration to create AI chatbots on all the popular chat and voice channels.

For Utilities organisations, AI chatbots can process more than 85% of interactions between a utility and their customers in a self-service fashion. That means no wait times for customers, reduced strain on your support team, and overall reduced operational costs. It’s a clear win-win. With the Oracle Digital Assistant Template for Utilities we can help you accelerate your implementation and achieve these benefits faster.

This article provides you an overview of the features and functionalities provided by the Oracle Digital Assistant Templates for Utilities

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