After a three year hiatus, Oracle Cloud World (a.k.a. Oracle Open World) is back!
If you are attending Oracle Cloud World and interested in Oracle Digital Assistant (ODA) content, this blog article is for you – it's your one stop shop for everything ODA at Oracle Cloud World!
We first want to welcome you and look forward to seeing you at the event.
Oracle Digital Assistant Customer Summit
On Monday October 17th, we are hosting the ODA Customer Summit, be sure to register here and make travel plans accordingly. You will not want to miss hearing about the latest new features and roadmap plans, as well as exciting strategic announcments on taking ODA to the next level!
Most of all though, this summit is about you, the customer, and we want to hear from you, bring your questions and your feedback!
Breakfast and Lunch will be served. Summit will be followed by partner-sponsored social events in the evening!
Note: this event is open to customers only.
Oracle Digital Assistant Sessions
We are delighted to share exciting new innovations with ODA, be sure to check out the sessions run by ODA's Product Management leadership:
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hosted by Suhas Uliyar, Vice President Product Management, Oracle Digital Assistant / AI & Integration
Conversational AI and chatbots are rapidly becoming common tools for customer service organizations and contact centers to automate service. In this session, you will hear how leading retailers like Costco and Office Depot, and Higher Education Institutions like James Cook University, are delivering next-generation customer service and contact center experiences powered by Oracle Digital Assistant and OCI Contact Center AI.
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hosted by Srini Vinnakota, Vice President Product Management, Oracle Digital Assistant
The successful implementation of an enterprise chatbot has traditionally
required the skills of both professional developers and natural language
practitioners, but this is no longer the case. This session will introduce the
latest visual development paradigm and how to quickly build a powerful
digital assistant that connects to any backend application without relying on the IT department. See how Oracle Digital Assistant seamlessly extends
Oracle Database and Analytics without writing a single line of code or
needing to learn SQL.
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hosted by Salman Sheikh, Director Product Management, Oracle Digital Assistant
Conversational AI and chatbots are rapidly becoming common tools for
automating service at customer service organizations and contact centers.
However, only Oracle Digital Assistant seamlessly integrates with contact
center applications, live agent systems, powerful knowledge bases, and a
variety of customer service applications. Hear how leading retailers like
Costco and Office Depot are delivering next-generation customer service and contact center powered by Oracle Digital Assistant and Oracle Cloud
Infrastructure Contact Center AI.
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Come hear about how Oracle Digital Assistant combined with Oracle Integration and Process Automation enables new possibilities for process automation:
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Business Process Innovation on Oracle Cloud Infrastructure [LRN3765] Discover the Oracle Cloud Infrastructure (OCI) strategy and roadmap for business process innovation that has already made a difference for hundreds of customers. Get the latest updates on OCI integration and conversational AI services to rapidly design, automate, and manage business processes. With key use cases and customers, we explore how Oracle helps enterprises unify workflows with robotic process automation, touchless inquiries, prebuilt integrations, and visual process designers. Learn about the future of composable automation with OCI. |
Check out the following sessions to hear about how top companies in the world are transforming employee and consumer experiences to increase efficiency and engagement:
| Session Description |
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How IFFCO's Move to Oracle Cloud Opened Up New Markets [LRN1681] IT modernization helps businesses rapidly scale and adapt to market changes, but how do you choose the right path to modernize business applications, databases, and operations? Hear how Indian Farmers Fertiliser Cooperative (IFFCO) chose to modernize their IT infrastructure with Oracle Cloud Infrastructure. Learn how this technology-first approach is helping IFFCO shape the future of the Indian agriculture industry—and how that has resulted in 3X performance improvements. |
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Using a Conversation User Experience to Improve Workforce Collaboration [LIT3985] Learn how the Oracle Digital Assistant (ODA) platform allows you to create and deploy digital assistants using advanced artificial intelligence, natural language processing, natural language understanding, and machine learning to provide personalized, conversational experiences. See how combining these capabilities with prebuilt, out-of-the-box human capital management (HCM) business processes enables customers to connect with HCM data across multiple channels, including web, mobile, voice, and popular messaging platforms. Plus, find out how ODA combines technology innovatively and delivers superior experiences for your cloud community. |
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Exceed Customer Expectations with Digital-First Service Experiences [LRN4507] Organizations across industries are feverishly competing in the experience economy. Yet, with modern service capabilities widely adopted as a result of accelerated digital transformation, many are inadvertently suffering from "digital sameness" with their competitors. At Oracle, we believe that leveraging a digital-first service strategy to meet consumers' maturing expectations is more important than ever. Learn how Oracle's Service solution enables predictive, unique, and hyperconvenient service experiences with Digital Assistant, Web Inlays, Knowledge Management, and more. And get inspired to deliver digital-first service at your organization by hearing the use cases and results of existing customers. |
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How to Deliver a Field Service Experience Your Customers Will Love [LIT4492] Brands like Uber, DoorDash, and Amazon have provided customer experiences that have changed customer expectations for all service organizations. Your customers now demand the same level of visibility and control when your field service teams are dispatched to their home or office. Learn how Oracle Field Service helps improve the service experience with visual, real-time arrival updates and intelligent digital assistants—as well as how you can easily launch these new tools to do the same for your customers. |
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5 Ways to Ensure First-Time Fix Success in Field Service [LIT4498] First-time fix rate remains the most critical efficiency metric for field service organizations. Nothing drives service costs up and margins down more than having to send a service technician to the same customer multiple times to solve the same problem. Learn how Oracle gives service teams tools to ensure service activities are completed successfully on the first try. |
Interested in trying out the new features and capabilities for yourself, join one of our Hands on Labs:
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Oracle's E-Business Suite & PeopleSoft (PSFT) has been the backbone of many enterprises for decades, and, if it's working, you don't have to replace it to leverage the latest innovations. We discuss and demonstrate how Oracle Digital Assistant can modernize any EBS & PSFT deployment with automation and conversational AI/chatbot experiences. This is especially useful for users on the go who can use text or voice to log time cards, file expenses, manage requisitions, submit approvals, and more.
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While using natural language processing within a chatbot allows for more natural interaction with an end user, it can sometimes be difficult to fully replicate the ability of a live agent to both visualize the real-world object being discussed as well as respond to the user's reactions during the discussion. We investigate how integrating various Oracle Cloud Infrastructure (OCI) AI services can help drive the nature of the conversation. Experiment with enhancing Oracle Digital Assistant so the chatbot can recognize physical objects being discussed and react to user sentiment in conversation.
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While successfully implementing an enterprise chatbot has traditionally required the skills of both professional developers and natural language practitioners, this is no longer the case. The evolution of both AI-generated
conversation and visual design tools means the ability to build out sophisticated chatbots is now easily within reach of both knowledge workers and citizen developers. We introduce the latest visual development paradigm and show how you can quickly (and easily) build out a chatbot without relying on the experts in the IT department.
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Cloud World Demo Pod
The Oracle Digital Assistnat and AI Services demo pod (OCI-02) is circled below. For context, OCI-01 is the Business Process Innovation Demo pod where you will find Integration Cloud and Process Automation Demo. OCI-02 covers both Digital Assistant and AI Services. In the smaller drawing to the right, the blue represents our entire space within the hall. We’re towards the back, as folks head to Caesar’s Forum for JavaOne.
Look forward to seeing you!
Oracle Digital Assistant team
