WhatsApp has over 2 billion users world-wide; Facebook has over 3 billion. Those are such impressive numbers that you are probably wondering… How can you better reach customers by being present in those channels?
Wind Information Systems explains how Oracle Digital Assistant (ODA) answers that question in a recent webinar. They demonstrate how by leveraging ODA you can increase customer engagement, improve lead generation, reduce customer service costs, and modernize the customer journey to deliver engaging digital experiences.
They show how ODA lets users do business on social apps such as Facebook and WhatsApp, mobile devices, and over the web. They show how you can ask your bank if they have a Digital Wallet, or ask your insurance provider if they offer travel products. They then go into precise details on the Why, What, and How ODA makes this possible.
Perhaps most importantly, they point out how by using the various Channels in ODA they are able to reduce by 30% the burden on live calls into support centers, while at the same time increasing sales targets by 20%.
