article by Shreenidhi Raghuram, September 2020
To do anything useful with a chatbot, you need to be able to access backend services from within a conversation. However, this is easier said than done if the service to access is deployed on-premise, if access is protected by a firewall or authentication code is required such that it cannot be accessed directly by a custom component in Oracle Digital Assistant. The Oracle API Gateway and Oracle Identity Cloud Service (IDCS) product in Oracle Cloud Infrastructure (OCI) are your way out of this without cutting corners or violating your backend service security requirements.
This blog article explains how you can use API Gateway and IDCS to securely integrate Oracle Digital Assistant custom components to on-premise endpoints. You will learn how this solution is completely configuration based and does not require you to write any additional custom code.
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