Oracle Blogs

Joshua Rossman is the vice president of customer experience strategy for Oracle Advertising and Customer Experience. He is a senior executive with over 20 years of experience in customer loyalty, analytics, and insights with large, Fortune 500 companies, early to mid-stage startups, and PE-owned companies in turnaround situations. Joshua has worked for or with over 40 organizations on how to approach the deployment of customer and employee experience (CX/EX) programs, loyalty, and NPS/satisfaction efforts, as well as on product design and strategy. His team at Oracle, the CX Strategy team, has begun the process of building out an end-to-end measurement system of the Oracle customer experience, anchored in NPS. They have started working with the OCI team on product sentiment and are in the process of scaling their work out across the broader product portfolio.