Jessica Bradley
Senior Principal Product Manager
Senior Principal Product Manager with extensive experience in B2C Service and chat solutions. As a Product Owner on the Chat team, I play a pivotal role in shaping the Service Cloud Chat solution & Oracle Messaging, driving inbound product management and strategic innovation. With a career in Chat spanning back to 2006, I have deep expertise across pre-sales, sales, delivery, implementation, and education—bringing a well-rounded perspective to product development. In addition to Chat, I manage other strategic services within B2C Service, collaborating closely with teams across the Service Cloud suite and Fusion Service to ensure seamless integration and cutting-edge solutions. I am a seasoned content creator and presenter. I am passionate about communicating product vision, engaging stakeholders, and driving forward-thinking enhancements that elevate customer and agent experiences.
