Jeff Elser
Senior Manager, Product Management
As Senior Manager of Product Management for Oracle’s Knowledge Management products, Jeff Elser leads the vision and strategy for AI-powered solutions that scale knowledge and drive intelligent service. With over 20 years of experience in knowledge management and more than 30 years working with AI technologies, Jeff blends deep technical expertise with a passion for customer-focused innovation. At Oracle, Jeff drives the evolution of enterprise KM, incorporating generative AI, semantic search, and intuitive authoring tools to make knowledge more discoverable, contextual, and actionable. His work has been featured in global Oracle events and customer engagements, most recently in sessions recognized for demonstrating how AI transforms service delivery in real time. A trusted voice in the industry, Jeff actively collaborates with international stakeholders, including KM professionals and enterprise leaders, to align product direction with real-world needs. His leadership has helped shape Oracle’s KM strategy as a key pillar of intelligent CX. Jeff is known for his ability to bridge the gap between complex AI technology and meaningful business outcomes, delivering solutions that improve resolution speed, self-service efficiency, and knowledge management at scale.
