In today’s fast-paced business world, employee engagement is more critical than ever for any organizations. Employees often need to access HR information or perform routine tasks such as checking pay slips, requesting leave, or updating personal details. New employees or users often require training to navigate PeopleSoft applications. Traditional methods can be time-consuming and require HR intervention. Maintaining a large support team for handling routine inquiries can be costly. To overcome these business challenges, Oracle introduced the PeopleSoft Intelligent Chat Assistant (PICASO) Chabot solution.

PICASO

PICASO is an AI-powered chabot that Oracle developed for the PeopleSoft suite. It delivers value to the organizations as a single point of contact to answer questions in a natural language without having navigate through the complex application screens. It’s designed to enhance user experience by providing a conversational interface for various tasks and inquiries.

PICASO uses the Oracle Digital Assistant (ODA) to connect PeopleSoft applications using the PeopleSoft Chatbot Integration Framework (CIF), which is a set of tools and content delivered by Oracle in PeopleTools and PeopleSoft update images to support the digital assistant functionality. This framework includes the following features and capabilities:

  • The chatbot user interface
  • A way to pass authentication from PeopleSoft to ODA
  • A framework for building RESTFul services used by ODA standards                 
  • Libraries of JavaScript that provide services to ODA

Picaso_UI

      PICASO User Interface

 

How the CIF connects and works with PeopleSoft applications and Oracle Digital Assistant.

 

PICASO is the brand for our set of digital assistants that are designed for and delivered with PeopleSoft applications.

How to set up PICASO

If you have a PeopleSoft application on Oracle Cloud Infrastructure (OCI) or in an on-premises public network’s subnets, follow the LiveLab, PeopleSoft PICASO Chatbot Integration with Oracle Digital Assistant. If you have a PeopleSoft application on OCI or an on-premises private network, follow the step-by-step working tutorial, Configuring Oracle Digital Assistant for a Private PeopleSoft Instance in OCI.

 

Conclusion

The PeopleSoft Intelligent Chat Assistant addresses several organizational challenges by improving user experience, enhancing operational efficiency, providing 24/7 support, reducing training time, offering personalized assistance, generating valuable insights, enabling system integration, and ultimately reducing costs.

For more information about PICASO, see the following resources: