Today, we’re announcing the launch of the Oracle Generative AI Agents platform, a streamlined solution that empowers businesses to build, deploy, and manage AI agents for the enterprise. These AI agents can help deliver exceptional customer experiences and elevate productivity across your organization. 

The OCI Generative AI Agents platform will be generally available on March 26, 2025. 

What is the OCI Generative AI Agents Platform?

Building onto our previously released OCI Generative AI Agents with Retrieval-Augmented Generation, the OCI Generative AI Agents platform is a fully managed, enterprise-grade solution designed to help businesses easily build, deploy, and manage advanced AI agents. Leveraging state-of-the-art generative AI technologies, the platform allows organizations to create intelligent virtual agents that provide personalized, context-aware, and highly engaging customer experiences.

It supports seamless integration into existing workflows, offers comprehensive lifecycle management capabilities, and is built with native scalability to adapt to evolving business needs. The platform reduces the complexity of developing enterprise-grade custom agents, accelerates innovation, and enhances overall user satisfaction – helping businesses achieve faster time-to-value.

The Future of AI Agents

AI agents have revolutionized the way businesses interact with their customers, think about business processes, and automate their workflows. However, building and maintaining these agents can be complex, time-consuming, and costly. Our platform is designed to address these challenges by providing a fully managed, cloud-native solution.

Platform Key Features and Capabilities

  • Seamless agent set up and deployment: built for efficiency and scalability, and providing a fully managed, cloud-native solution that streamlines agent setup and deployment. The platform supports modern workflows while maintaining the flexibility and control needed for technical users to customize agents for specific business requirements. 
  • Tools orchestration: orchestrate multiple tools and services to create complex workflows and automate conversations. The platform enables flexible and scalable orchestration, allowing agents to seamlessly integrate and execute tools.
  • Pre-built tools: comes with ready-to-use tools for agents to address common enterprise needs:
    • RAG (Retrieval Augmented Generation): chat with unstructured enterprise data using natural language.
    • SQL: chat with structured enterprise data using natural language.
  • Custom tools support: extends agent’s functionality with custom tools:
    • Function calling: create callable functions – the agent identifies which function to invoke and passes appropriate parameters.
    • API endpoint calling (limited availability): define tools that interact with external APIs – the agent executes the tool and returns the final result (e.g., content generation, data retrieval, or system interaction).
  • Multi-turn chat experience: enable dynamic conversations between the agent and agent’s user. Agents can carry out multi-turn dialogues that span several exchanges, offering a more human-like and interactive experience.
  • Context retention: agents remember context across conversation turns from a multi-turn chat, allowing for personalized and consistent interactions that evolve with the dialogue.
  • Custom instructions: fine-tune agent behavior by providing specific instructions that guide how the agent should respond and perform in different situations.
  • Guardrails: set up guardrails to help agents maintain safe and reliable interactions. Guardrails help define boundaries for agents to operate responsibly and respectfully, aligning with business and ethical standards.
  • Human-in-the-loop: agents can proactively ask for human confirmation and clarification during conversations when needed, to help improve accuracy, precision and user experience.
  • Scalability and security: built on OCI’s infrastructure, the platform is designed to scale with your business, offering strong security, reliability and compliance.

Pre-built Tool: SQL (NL2SQL)

Introducing the pre-built SQL tool as part of the Agents platform experience. This tool changes how users interact with structured enterprise data by enabling data retrieval and analysis through natural language – unlocking valuable insights with minimal effort.

Key Features

  • SQL generation: automatically generate SELECT statements based on natural language input.
  • SQL explanation: provide intuitive explanations for SQL statements to help users understand syntax and logic.
  • Self-correction: automatically detect and correct syntax errors in generated SQL queries.
  • SQL execution: execute SELECT statements and return key results and insights.
  • Schema linking: easily provide your database schema to the agent.
  • In-context learning examples: provide examples while configuring the SQL tool to help improve the accuracy of the responses
  • Custom instructions: adjust the behavior and tone of the SQL tool based on business needs.
  • Table/column descriptions: add descriptions to enrich the schema context and improve response quality.
  • Model selection: choose between smaller or larger models to help optimize for latency and accuracy.
  • Multi-dialect support: fine-tuned in Oracle SQL and compatible with multiple SQL dialects including SQLite.

Pre-built Tool: RAG

In addition, we are also offering our pre-built RAG (Retrieval-Augmented Generation) tool as part of the Agents platform experience, enhancing how users retrieve and generate information from vast knowledge sources. This advanced solution enables agents to dynamically pull relevant data from unstructured sources, improving response accuracy and contextual depth. By integrating RAG within an agent, users can access real-time, high-quality information while maintaining control over data relevance and trustworthiness. 

Key Features

  • Enhanced response quality: improve accuracy by refining contextual understanding and relevance of generated answers.
  • Hybrid search: combine keyword and vector search for highly precise, efficient retrieval.
  • Improved multi-modal parsing: extract insights from rich content formats like images and charts.
  • Custom instructions: define preferences to fine-tune behavior and response styles.
  • Multi-lingual support: interact across multiple languages, including French, Spanish, Portuguese, Arabic, German, Italian, and Japanese.
  • Enhanced table ingestion: better interpret tabular data within ingested documents for more comprehensive answers.
  • Multiple knowledge bases: configure agents to retrieve from multiple knowledge bases to help improve coverage and depth.
  • Metadata ingestion & filtering: use metadata to refine searches and categorize content more effectively.
  • Cross-region access: enable vector data retrieval across regions using Oracle Vector Search (DB23ai). 
  • Paragraph-level citations: improve transparency with clear source attributions for each response.

Why Choose OCI Generative AI Agents?

OCI Generative AI Agents is designed to empower you to solve business problems with smarter, more efficient AI solutions. With the general availability of the OCI Generative AI Agents platform, we have continued to focus on the following areas:

  • Seamless integration: easily connect agents to your existing systems and workflows.
  • Scalable performance: powered by OCI’s infrastructure, offering high reliability and elastic scalability.
  • Improved accuracy: leverage state-of-the-art LLMs and Oracle’s data processing technology to deliver smarter, more relevant AI responses.
  • Native Oracle integration: full integration with Oracle Database 23ai and the broader Oracle ecosystem, helping to simplify deployment and increase value. 
  • Tools Orchestration: orchestrate multiple tools and services to create complex workflows and automate conversations. 
  • Third-party system support: connect to external systems securely via OpenAPI schema integration.
  • Stong trust & security: deploy production-grade agents that operate within OCI’s secure cloud framework, helping businesses to adhere to the latest security configurations, access policies, and compliance standards.

Conclusion

Oracle Generative AI Agents platform is a game-changer for businesses seeking to deliver exceptional customer experiences through AI agents. With our fully managed, cloud-native platform, you can build, deploy, and manage powerful AI agents that provide personalized, context-aware, and intuitive experiences. Try our platform today and discover the power of AI agents for yourself.

Get Started

To get started, visit our documentation or contact your Oracle representative.

Stay tuned for more upcoming feature announcements as we continue to innovate and enhance Oracle Cloud Infrastructure Generative AI Agents. We’re committed to delivering a cutting-edge AI experience that meets your evolving needs.

For more information see the following resources:

Future Product Disclaimer
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.