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An Oracle blog about BI Publisher

Siebel CRM Integration Coming

I just sat through a really nice Siebel CRM / BIP integration demo - the CRM folks have built some very nice integration with BIP in their app. There has been some migration work to move some of the more important reports from the existing Actuate formats to the BIP format that Siebel delivers to you the customer. The best piece in my mind is the integration in the user interface - you Siebel folks are used to context sensitive reports being a coulple of clicks away but for other apps customers its a great feature.



SiebelCRM1:



The list of reports are context sensitive to the page and the data you are currently looking at. You can also punch out to other BIP reports you have access to in the system or that have been scheduled.



SiebelCRM2:



If you run the report from the UI, its executed and the result returned to you in the format you desire.



SiebelCRM3:



You get to manage the templates and reports via a layer of Siebel interface to the BIP server just like PeopleSoft, JDE and EBS.



SiebelCRM4:



It's not quite yet available but will come with the 8.1. release later this year. Because of this I need to state the following:



The blog post above is intended to outline the general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle痴 products remains at the sole discretion of Oracle.

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Comments ( 2 )
  • SGhosh Sunday, September 21, 2008
    Hi Tim,
    I went though your article.Its very nice, specially the way u posted screen shot to support your text. Since,you have attended CRM/BI integration demo, do you have more information on how to convert Actuate Reports to BI Publishers and some advantages of using BI over Actuate.
    I would be glad to get your reply.
    Thanks.
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