Telecommuting - part 2

Today I am experiencing the ugly downside of telecommuting - my cable modem is not working (Thanks, Adelphia ). Sometimes it comes back after an hour or two, other times it stays off for a day or more. Today seems like one of the longer outages.

Calling customer support is useless, they usually don't have a clue and will schedule a technician to come out in like a week. When the service comes back (usually within 12 hours), I always forget to call back and cancel my service visit.

So, the guy shows up about a week later and I send him away. I imagine the Adelphia powerlink field technicians spend 50% of their time travelling to homes that don't need their help anymore.

So, anyway, if the broadband connection goes down, I have to hump my bag and travel to the nearest office for a while.

Comments:

If Adelphia customers keep the service folks coming out, the service expense, customer dissatisfaction and competitive pressures will eventually require them to address their quality of service.

Posted by John Clingan on July 23, 2004 at 11:48 AM EDT #

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