Sharing Your Opinion
By Tim Caynes on May 14, 2008
I just had a call with Ben, Mr Usability, regarding some work we need to collaborate on as part of our web feedback program. We've been looking into the user experience across our feedback systems on various venues and trying to simplify and standardize a number of the interactions. This effort has been really quite specific in focus for sun.com, based on the nature of how we gather feedback there through our contact forms, but we really do a whole lot more than just ask you to point out broken links and typos.
You may have noticed that we've rolled out the 'floating math' feedback widget across sun.com. In fact, the widget, in various formats, is rolled out across a wide range of Sun web venues and is gathering mightily useful data from those sites. Well, aside from the comments about how we suck particular parts of primates anatomy, of course, but, in general, specific, constructive and informative.
The whole thing is powered by lovely people at OpinionLab, and I was lucky enough to have Ben walk me through the administration interface to give me a better understanding of the capabilities of their templated comment card system and the deployment of widgets and embedded components. There was a time when we would take a look at a system like this, kind of like it, and then build our own. On Solaris. Using vi. Thankfully, we're much more ready these days to let folks who really know what they're doing provide these services (yes, I know we have to pay), and work out how they interconnect and communicate with our own systems. In the case of OpinionLab, is seems this is an exercise that they are more than happy to work with us on to get right, which is good, because now they'll have to work with me to try and get it right, which is a user experience I can't possibly comment on.
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