Per-incident support. Free. Gratis. For Nothing. Etc.

Now this is pretty cool. The Sun developer tools people have set up a new per-incident support service and want to put it through its paces. You can get real commercial support for free while they are testing it. They say:
Ask us a question about any aspect of our developer tools or Java 2 Standard Edition and an engineer will respond to you by email within 24 hours, either with an answer or a commitment to track down the information.

Great move, do give them a hand beta testing the service.

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