Wednesday Jul 11, 2012

The power of Oracle WebCenter Content – extended through CARA

Guest post provided by Oracle Partner, Generis.

The power of Oracle WebCenter Content – extended through CARA

Oracle WebCenter Content just got a great companion product – CARA from Generis, an Oracle Gold Partner. CARA is a web-based interface on top of WebCenter Content and it provides both a high-performance / high functionality end-user experience, as well as a full suite of configuration tools that allow you to build a business use case for Oracle WebCenter without coding. CMSwire recently reviewed CARA and called it “a pretty slick tool”.

Free Webinar from Generis and Oracle

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

About CARA

So what does CARA offer on top of the Oracle WebCenter? There are two main aspects.

1) A fast, efficient user interface. Slow UIs are one of the biggest reasons that Content Management projects fail. The second biggest reason is if the UI is “unfit for purpose” and the CARA UI has evolved over the last few years based on direct studies with user groups. The team from Generis spent time looking at how users work – how they create content, relate it, push it through the lifecycle – and finding ways of reducing clicks, showing more information on a single screen, and doing intelligent automation based on the system predicting what users are going to do next.

2) A full configuration layer. The largest cost involved in any Content Management project is tailoring the platform to meet the specific business requirements. Typically this meant months of coding / customization, with the associated testing and then upgrade headaches and cost. CARA provides a vast range of configuration items – basically covering everything from how the UI looks for each user through to the business rules e.g. properties screens, folder rules, automated security and so on. In fact, CARA has so much configuration, that Generis is offering a zero customization policy - if customers need a new feature, it will be added as a configurable feature available to everyone. The team from Generis has even created “pre-packaged” configuration start points for various use cases such as Quality Documents, Human Resources, Legal, and a range of Life Sciences cases including eTMF, submissions / eCTD, Correspondence and Commitment Tracking, and Change Control.

Part of the reason CARA is so flexible is that it is a JAVA application built using the Google Web Toolkit (which means it works in any browser). CARA is available also as a mobile solution and in multiple languages including English, French, German, Spanish, Japanese, Chinese, Arabic, Russian, Portuguese and Polish.


When you first see CARA open, it is pretty unusual for a web application – in fact, it looks like you are working on a Windows machine inside your browser. You can have multiple windows open on your screen (so you can efficiently multi-task) and you can do things like drag and drop between windows.

Apart from the usual lists of documents and menus / buttons, there are some other unique things about CARA, which you won’t find in other web UIs. For example, the Widgets Panel shows (not surprisingly) widgets of information about documents that you click on – you can choose from several out of the box widgets, or actually build your own through configuration – including pulling information from third party systems via web services (think JD Edwards, Siebel, databases…). This makes the Widgets incredibly flexible and powerful.

Also – to solve one of the biggest problems in content management (“how do I find my stuff”), CARA has a tool called Dimensions – it’s the ultimate replacement for either fixed-folder navigation or running explicit searches. Basically, choose up to 5 levels of attributes by which you want to browse the repository, and each user has their own virtual folder structure. You can pre-define dimensions for roles or scenarios to make it easier for users to find appropriate groups of documents or filter them by different combinations. This is probably the #1 favorite feature when we talk to users.

In the spirit of Oracle dashboards, CARA also has its own Dashboards where you can access reports as charts or tables, export to Excel, and so on:

All of this is underpinned with the configuration layer which allows you to configure both the user interface (layout, availability of functions per group and so on) as well as the business rules (for example security / folders / audits based on attribute value rules, properties screens, property inheritance / auto-generation). The entire configuration is done through the CARA UI, requiring zero coding – cutting cost and time of implementation dramatically:

 Don't forget to sign up and attend the Free Webinar from Generis and Oracle to learn more about CARA

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar

Tuesday Jun 26, 2012

USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

Guest post today provided by Oracle partner, USDM 

Regulated Content in WebCenter
USDM and Oracle offer a new Part 11 compliant solution for Life Sciences
 (White Paper)

Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.

With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting.

Access Reporting
Audit Trail Report



Metadata history

Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.

Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.

USDM provides:

•    Expertise in Life Science ECM Business Processes
•    Prebuilt Life Science Configuration in WebCenter
•    Validation Accelerator Packs for WebCenter

USDM is very proud to support Oracle’s expanding commitment to Life Sciences….

For more information please contact:

Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

DIA 2012

Tuesday May 15, 2012

Specialized Partner of the Year - North America Awards: OPEN for Nominations!

Want to Win an Oracle Excellence Award for Specialized Partner of the Year?

The Call for Nominations
is OPEN!

The Oracle Excellence Awards for Specialized Partner of the Year – North America have replaced the Titans, and fall under one marquee program, the Oracle Excellence Awards. This change reflects the importance of Specialization and underscores the powerful branding that recognizes outstanding Oracle customers, and now Oracle partners.

Specialized Partner of the Year - North America Awards: OPEN for Nominations!
The 2012 Specialized Partner of the Year - North America Awards is officially open and we are accepting submissions through July 9, 2012. Remind your partners to download their nomination form(s) today!

Wednesday Mar 14, 2012

Oracle WebCenter 11gR1: Electronic Signature Support

Oracle WebCenter 11gR1: Electronic Signature Support
by: John Klinke Senior Principal Product Manager, Oracle WebCenter

sign here!The latest point release of Oracle WebCenter 11gR1 ( introduces native electronic signature capabilities in WebCenter Content along with PDF watermarking enhancements to allow you to display signature information on the approved document.

Secure Signing of Documents Electronically

WebCenter Content has supported electronic signatures in the past through 3rd-party integrations. With our new release, electronic signature capabilities are now natively available within the WebCenter Content Server. This allows you to include the electronic signing of a document or other content item as part of a business process you set up within WebCenter Content. A common scenario is having one or more people electronically sign off on a document as part of a review and approval process. For example, requiring electronic signatures as part of approving Standard Operating Procedures (SOPs) and other quality control documents is a common practice in many industries, including manufacturing and life sciences.

Built-In Flexibility and Ease of Use

In designing electronic signature support within WebCenter Content, we’ve focused on making it easy to administer and use.

Administrators can set up electronic signing for any content item or class of content items as well as configure what fields a user sees when presented with the signature form. Leveraging the existing WebCenter Content workflow engine, the administrator can design a review and approval process that supports numerous steps as well as multiple signatures.

For users, the electronic signing of a content item is a guided process that usually starts with an email notification that a content item is awaiting review. The user is then taken to a web page where they can review the item and approve or reject it. To approve, the user is shown a signature form where they must re-enter their system password before filling out any required fields (e.g. meaning of signature, disposition) and submitting their approval.

WebCenter Content then authenticates the user before recording the electronic signature approval event so that it is available as part of the detailed audit trail within the system. Users with the proper permissions can view the signature information for the content item as well as request a PDF rendition of the item with the signature information displayed on it using WebCenter Content’s PDF watermarking technology.

Wednesday Feb 22, 2012

New Release of Oracle WebCenter Content

Today Oracle released 11g Release 1 ( for WebCenter Content. Our patch sets are mainly targeted at releasing customer bug fixes. However, we have added a few additional product enhancements that demonstrate our continued goal of driving innovation for our customers. Over the next couple of weeks we will be sharing information regarding enhancements for WebCenter Content in greater detail.

For today we wanted to offer a high-level list that will notify you of the new capabilities in the following areas:      

  • User Engagement
  • Content Enabling Applications
  • Infrastructure
User Engagement
The key areas of enhancement for user engagement:

  • A newly architected Folders Component that supports Desktop Integration and Query & Personal Folders
  • Desktop updates, including support for our new folders, the ability to contribute to profiles directly from Windows Explorer using drag-n-drop, enhanced handling of local copies of managed docs, and easy access to frequently used documents from Office apps.
  • Native Electronic Signature Support - includes a configurable signing form plus the ability to print a PDF of the document with a configurable signature watermark
Content Enabling Applications
There are a number of new application adapters, as well as better support for AXF including
  • The brand new Enterprise Application Adapter Framework that enables 3rd party applications to leverage WebCenter Content’s imaging and attachments framework
  • Global settings for all user preferences such as default image viewer, show/hide panels in task viewer, and end user overrides
  • Solution editor admin UI enhancements that enable you to customize AXF display without direct AXF table access and AXF Task List UI column sorting
  • Managed attachments configuration admin UI including global configuration, business application, and business application entity with no need to manage preferences.hda file
New Application Adapters include:
  • EBS Adapter for ECM
    • EBS OAF Plug-in
    • EBS 12.1.3 certification

  • PSFT Adapter for ECM
    • PeopleTools 8.51 certification

  • SEBL Adapter for ECM
    • SEBL 8.2 certification

  • Enterprise Application Adapter Framework for WebCenter
    • Enable 3rd party apps to leverage imaging/attachments framework
    • SOAP interface to AXF
    • Access to task list, task viewer, and managed attachments views
For infrastructure, there is IBM WebSphere Application Sever 7 support, SAMQFS support, and Database File System support. We’ve also extended Retention Management to specify retention rule by simple categorization, retention specified by age or mapping to an RM category, and a number of other enhancements.

Over the next few weeks we will provide detailed blog posts on these WebCenter Content features, here on the Oracle WebCenter Content blog.

Wednesday Jan 04, 2012

Oracle WebCenter Named a Leader in Enterprise Content Management by Independent Research Firm

Oracle has been named a Leader in the November 2011 report, “The Forrester Wave™: Enterprise Content Management, Q4 2011.” Based on Forrester’s assessment, Oracle WebCenter received high marks due to its broad set of capabilities for managing foundational, business, transactional and persuasive content types. According to the report, “Oracle ranks as Leader in all content technology segments due to its broad set of capabilities.”

The report continued, “Oracle WebCenter, which includes Oracle’s new portal platform, weaves ECM into the fabric of the portal application. By integrating ECM into the Oracle WebCenter portfolio, Oracle’s ECM functionality provides the foundation for many content-centric business solutions, such as contract management or team collaboration. The Oracle WebCenter portfolio is made available to all of the core Oracle products, thus providing ECM functionality to other Oracle products, such as Siebel or PeopleSoft. Oracle’s ability to surface ECM functionality in Oracle WebCenter provides organizations with the ability to implement an enterprise portal with extensive ECM capabilities.”

“Many organizations are faced with a difficult balancing act as they try to address increasingly complex content management issues while meeting the demands from information workers for simple and easy to use content management tools,” said Andy MacMillan, vice president, Product Management, Oracle. “We believe that Forrester Research’s recognition of Oracle as a Leader highlights our commitment to delivering a complete and unified portfolio of tools that help our customers address these challenges by seamlessly connecting people and information.”

For more information, read the Oracle press release.

Monday Aug 29, 2011

Oracle WebCenter: The AIIM Social Business Virtual Conference

Oracle is a proud sponsor of next week's AIIM Social Business Virtual Conference. What is a Social Business Virtual Conference? It's an opportunity to hear from thought leaders on the state of social business, and how they see organizations taking advantage of this new way of working.

One of the things we are most excited about here at Oracle is how many of our customers have embraced social business and how they are seeing results. In Andy MacMillan's session at 12:30 PM EDT, Today's Successful Businesses are Social Businesses, you will see how companies are actually transforming into social businesses. Some examples are internal changes, some are externalizing their social business model and creating communities with their customers and partners. The results are spectacular. Better engagement, more innovation, and better loyalty among both customers and employees. 

Here is a video of one customer we will not profile in the event, but you can see how they are working together better using Oracle WebCenter 

With our customers, we see organizations where collaboration is taking place in the context of business processes. With Oracle WebCenter, you have access to your business processes and your enterprise applications integrated with your tools to engage. Often when folks are in the midst of a business process, they turn for expertise on making a decision. This might be to look up more information in a content repository, or to find an expert for input. With Oracle WebCenter, searching, expertise location, instant messaging and other tools are right there so you can decide and take action quickly. It's the only product that has integrated social business with enterprise applications and business processes. 

Oracle WebCenter Content is part of Oracle WebCenter: Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. Ensure timely, relevant and accurate information with enterprise content management


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