Tuesday Aug 14, 2012

WebCenter Imaging and Process Management for Accounts Payable

Oracle WebCenter Webinar Series

E-Business Suite Customers

You're Invited to join Oracle’s WebCenter Product Management Team and Sena Systems in an
Exclusive Webinar for E-Business Suite Customers

WebCenter Imaging and Process Management for
Accounts Payable

Learn how Oracle E-Business Suite customers achieve the following with WebCenter Imaging for Accounts Payable:

  • Eliminate the need for paper processing and storage
  • Speed up Accounts Payable processing
  • Reduce Accounts Payable operational costs

Please join Oracle’s WebCenter Product Management team and partner Sena Systems for an overview of the solution, a review of previous customer success, and a product demonstration.

Thursday, August 30, 2012
2:00 p.m. – 3:00 p.m. PST

Kindly RSVP to this event by contacting Justine Eller via email at justine.eller@oracle.com or by telephone at: (650) 633-6635.

Webinar details will be distributed upon registration.

Thank you for your support of Oracle solutions!

Wednesday Jul 11, 2012

The power of Oracle WebCenter Content – extended through CARA

Guest post provided by Oracle Partner, Generis.

The power of Oracle WebCenter Content – extended through CARA

Oracle WebCenter Content just got a great companion product – CARA from Generis, an Oracle Gold Partner. CARA is a web-based interface on top of WebCenter Content and it provides both a high-performance / high functionality end-user experience, as well as a full suite of configuration tools that allow you to build a business use case for Oracle WebCenter without coding. CMSwire recently reviewed CARA and called it “a pretty slick tool”.

Free Webinar from Generis and Oracle

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

About CARA

So what does CARA offer on top of the Oracle WebCenter? There are two main aspects.

1) A fast, efficient user interface. Slow UIs are one of the biggest reasons that Content Management projects fail. The second biggest reason is if the UI is “unfit for purpose” and the CARA UI has evolved over the last few years based on direct studies with user groups. The team from Generis spent time looking at how users work – how they create content, relate it, push it through the lifecycle – and finding ways of reducing clicks, showing more information on a single screen, and doing intelligent automation based on the system predicting what users are going to do next.

2) A full configuration layer. The largest cost involved in any Content Management project is tailoring the platform to meet the specific business requirements. Typically this meant months of coding / customization, with the associated testing and then upgrade headaches and cost. CARA provides a vast range of configuration items – basically covering everything from how the UI looks for each user through to the business rules e.g. properties screens, folder rules, automated security and so on. In fact, CARA has so much configuration, that Generis is offering a zero customization policy - if customers need a new feature, it will be added as a configurable feature available to everyone. The team from Generis has even created “pre-packaged” configuration start points for various use cases such as Quality Documents, Human Resources, Legal, and a range of Life Sciences cases including eTMF, submissions / eCTD, Correspondence and Commitment Tracking, and Change Control.

Part of the reason CARA is so flexible is that it is a JAVA application built using the Google Web Toolkit (which means it works in any browser). CARA is available also as a mobile solution and in multiple languages including English, French, German, Spanish, Japanese, Chinese, Arabic, Russian, Portuguese and Polish.


When you first see CARA open, it is pretty unusual for a web application – in fact, it looks like you are working on a Windows machine inside your browser. You can have multiple windows open on your screen (so you can efficiently multi-task) and you can do things like drag and drop between windows.

Apart from the usual lists of documents and menus / buttons, there are some other unique things about CARA, which you won’t find in other web UIs. For example, the Widgets Panel shows (not surprisingly) widgets of information about documents that you click on – you can choose from several out of the box widgets, or actually build your own through configuration – including pulling information from third party systems via web services (think JD Edwards, Siebel, databases…). This makes the Widgets incredibly flexible and powerful.

Also – to solve one of the biggest problems in content management (“how do I find my stuff”), CARA has a tool called Dimensions – it’s the ultimate replacement for either fixed-folder navigation or running explicit searches. Basically, choose up to 5 levels of attributes by which you want to browse the repository, and each user has their own virtual folder structure. You can pre-define dimensions for roles or scenarios to make it easier for users to find appropriate groups of documents or filter them by different combinations. This is probably the #1 favorite feature when we talk to users.

In the spirit of Oracle dashboards, CARA also has its own Dashboards where you can access reports as charts or tables, export to Excel, and so on:

All of this is underpinned with the configuration layer which allows you to configure both the user interface (layout, availability of functions per group and so on) as well as the business rules (for example security / folders / audits based on attribute value rules, properties screens, property inheritance / auto-generation). The entire configuration is done through the CARA UI, requiring zero coding – cutting cost and time of implementation dramatically:


 Don't forget to sign up and attend the Free Webinar from Generis and Oracle to learn more about CARA

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar

Tuesday Jun 26, 2012

USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

Guest post today provided by Oracle partner, USDM 

Regulated Content in WebCenter
USDM and Oracle offer a new Part 11 compliant solution for Life Sciences
 (White Paper)

Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.

With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting.

Access Reporting
Audit Trail Report



Metadata history

Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.

Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.

USDM provides:

•    Expertise in Life Science ECM Business Processes
•    Prebuilt Life Science Configuration in WebCenter
•    Validation Accelerator Packs for WebCenter

USDM is very proud to support Oracle’s expanding commitment to Life Sciences….

For more information please contact:  khutchings@usdatamanagement.com

Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

DIA 2012

Thursday Jun 07, 2012

Unlocking Productivity

Unlocking Productivity in Life Sciences with Consolidated Content Management

by Joe Golemba, Vice President, Product Management, Oracle WebCenter

As life sciences organizations look to become more operationally efficient, the ability to effectively leverage information is a competitive advantage. Whether data mining at the drug discovery phase or prepping the sales team before a product launch, content management can play a key role in developing, organizing, and disseminating vital information.

The goal of content management is relatively straightforward: put the information that people need where they can find it. A number of issues can complicate this; information sits in many different systems, each of those systems has its own security, and the information in those systems exists in many different formats.

Identifying and extracting pertinent information from mountains of farflung data is no simple job, but the alternative—wasted effort or even regulatory compliance issues—is worse. An integrated information architecture can enable health sciences organizations to make better decisions, accelerate clinical operations, and be more competitive.

Unstructured data matters Often when we think of drug development data, we think of structured data that fits neatly into one or more research databases. But structured data is often directly supported by unstructured data such as experimental protocols, reaction conditions, lot numbers, run times, analyses, and research notes. As life sciences companies seek integrated views of data, they are typically finding diverse islands of data that seemingly have no relationship to other data in the organization. Information like sales reports or call center reports can be locked into siloed systems, and unavailable to the discovery process. Additionally, in the increasingly networked clinical environment, Web pages, instant messages, videos, scientific imaging, sales and marketing data, collaborative workspaces, and predictive modeling data are likely to be present within an organization, and each source potentially possesses information that can help to better inform specific efforts.

Historically, content management solutions that had 21CFR Part 11 capabilities—electronic records and signatures—were focused mainly on content-enabling manufacturing-related processes. Today, life sciences companies have many standalone repositories, requiring different skills, service level agreements, and vendor support costs to manage them. With the amount of content doubling every three to six months, companies have recognized the need to manage unstructured content from the beginning, in order to increase employee productivity and operational efficiency.

Using scalable and secure enterprise content management (ECM) solutions, organizations can better manage their unstructured content. These solutions can also be integrated with enterprise resource planning (ERP) systems or research systems, making content available immediately, in the context of the application and within the flow of the employee’s typical business activity. Administrative safeguards—such as content de-duplication—can also be applied within ECM systems, so documents are never recreated, eliminating redundant efforts, ensuring one source of truth, and maintaining content standards in the organization.

Putting it in context
Consolidating structured and unstructured information in a single system can greatly simplify access to relevant information when it is needed through contextual search. Using contextual filters, results can include therapeutic area, position in the value chain, semantic commonalities, technology-specific factors, specific researchers involved, or potential business impact.

The use of taxonomies is essential to organizing information and enabling contextual searches. Taxonomy solutions are composed of a hierarchical tree that defines the relationship between different life science terms. When overlaid with additional indexing related to research and/or business processes, it becomes possible to effectively narrow down the amount of data that is returned during searches, as well as prioritize results based on specific criteria and/or prior search history. Thus, search results are more accurate and relevant to an employee’s day-to-day work.

For example, a search for the word "tissue" by a lab researcher would return significantly different results than a search for the same word performed by someone in procurement.

Of course, diverse data repositories, combined with the immense amounts of data present in an organization, necessitate that the data elements be regularly indexed and cached beforehand to enable reasonable search response times. In its simplest form, indexing of a single, consolidated data warehouse can be expected to be a relatively straightforward effort.

However, organizations require the ability to index multiple data repositories, enabling a single search to reference multiple data sources and provide an integrated results listing.

Security and compliance
Beyond yielding efficiencies and supporting new insight, an enterprise search environment can support important security considerations as well as compliance initiatives. For example, the systems enable organizations to retain the relevance and the security of the indexed systems, so users can only see the results to which they are granted access. This is especially important as life sciences companies are working in an increasingly networked environment and need to provide secure, role-based access to information across multiple partners.

Although not officially required by the 21 CFR Part 11 regulation, the U.S. Food and Drug Administraiton has begun to extend the type of content considered when performing relevant audits and discoveries. Having an ECM infrastructure that provides centralized management of all content enterprise-wide—with the ability to consistently apply records and retention policies along with the appropriate controls, validations, audit trails, and electronic signatures—is becoming increasingly critical for life sciences companies.

Making the move
Creating an enterprise-wide ECM environment requires moving large amounts of content into a single enterprise repository, a daunting and risk-laden initiative. The first key is to focus on data taxonomy, allowing content to be mapped across systems. The second is to take advantage new tools which can dramatically speed and reduce the cost of the data migration process through automation. Additional content need not be frozen while it is migrated, enabling productivity throughout the process.

The ability to effectively leverage information into success has been gaining importance in the life sciences industry for years. The rapid adoption of enterprise content management, both in operational processes as well as in scientific management, are clear indicators that the companies are looking to use all available data to be better informed, improve decision making, minimize risk, and increase time to market, to maintain profitability and be more competitive.

As more and more varieties and sources of information are brought under the strategic management umbrella, the ability to divine knowledge from the vast pool of information is increasingly difficult. Simple search engines and basic content management are increasingly unable to effectively extract the right information from the mountains of data available.

By bringing these tools into context and integrating them with business processes and applications, we can effectively focus on the right decisions that make our organizations more profitable.

More Information

Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

DIA 2012

Wednesday May 30, 2012

Oracle is #1 in Life Sciences!

Guest post today by: John Klinke, Senior Principal Product Manager, Oracle WebCenter Content

Based on the announcement last week at EMC World about Documentum for Life Sciences, it looks like EMC is starting to have regrets about pulling out of the life sciences space over the last few years. Certainly their content management customers and partners in life sciences have noticed their retreat. Many of them are now talking to us about WebCenter Content since they’ve seen the writing on the wall regarding Documentum’s decline, including falling revenue, shrinking investment, departure of key executives, and EMC’s auditing of existing customers.

While EMC has been neglecting the life sciences industry over the last few years, Oracle has been increasing its investment and commitment by providing best-of-breed solutions to enable pharmaceutical, medical device, biotech and CRO companies to improve productivity and drive innovation. As a result, according to IDC Health Insights, Oracle is #1 in life sciences. From research and development through clinical development and manufacturing to sales and marketing, Oracle provides the solutions that life sciences companies depend on to accelerate R&D, expedite clinical trials, and speed time to market.

Specifically for Oracle WebCenter, our life sciences business is booming thanks to our comprehensive offerings led by Oracle WebCenter Content, our 21 CFR Part 11 compliant enterprise content management platform. Unlike Documentum, WebCenter Content is all about keeping the cost of ownership low - through simplicity, flexibility, and out-of-the-box integrations. WebCenter Content is a single, comprehensive ECM platform that can handle all your content management needs, from controlled documents to digital asset management, records management and document imaging and capture. And it is much more flexible, letting you do configuration changes instead of customizations to meet your business needs. It also saves you money by being pre-integrated with the rest of the Oracle Fusion Middleware technology stack and with leading enterprise applications like Siebel (including Siebel CTMS), Primavera, E-Business Suite, JD Edwards and PeopleSoft.

So if you think EMC’s announcement last week was too little and too late, I’m happy to report that Oracle is here to help. Back in October, we announced our Move Off Documentum offer, which provides a 100% trade-in credit for your Documentum licenses when you purchase Oracle WebCenter, and the good news is, this offer is still available for a limited time. So stop maintaining Documentum and start innovating with Oracle WebCenter. For more details see www.oracle.com/moveoff/documentum.

Wednesday May 16, 2012

Oracle Fusion Middleware Innovation Awards 2012

Oracle is pleased to announce the call for nominations for the 2012 Oracle Fusion Middleware Innovation Awards. Jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, the Oracle Fusion Middleware Innovation Awards honor organizations using Oracle Fusion Middleware to deliver unique business value. This year, the awards will recognize customers across eight distinct categories:

If you consider yourself a pioneer, using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2012 Oracle Fusion Middleware Innovation Awards by Friday, July 17th, 2012, for a chance to win a FREE registration to Oracle OpenWorld 2012 in San Francisco, California.   Top customers will be showcased at Oracle Open World 2012, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Magazine.

For additional details, go here

Watch the 2011 Winners:

Oracle Presents the 2011 Fusion Middleware Innovation Awards

Tuesday May 15, 2012

Specialized Partner of the Year - North America Awards: OPEN for Nominations!

Want to Win an Oracle Excellence Award for Specialized Partner of the Year?

The Call for Nominations
is OPEN!

The Oracle Excellence Awards for Specialized Partner of the Year – North America have replaced the Titans, and fall under one marquee program, the Oracle Excellence Awards. This change reflects the importance of Specialization and underscores the powerful branding that recognizes outstanding Oracle customers, and now Oracle partners.

Specialized Partner of the Year - North America Awards: OPEN for Nominations!
The 2012 Specialized Partner of the Year - North America Awards is officially open and we are accepting submissions through July 9, 2012. Remind your partners to download their nomination form(s) today!

Thursday Apr 26, 2012

Join Oracle @ FREE AIIM 1-day Content Management Boot Camp

Starting 1st week in May 2012
Attend a free 1-day AIIM Content Management Boot Camp in a city near you.
Be Part of the Process Revolution!

Join Your Local Information Professionals, Be Inspired and Get Excited about the Future of Content Management.

What You'll See and Hear:

  • Inspiring keynote by AIIM President John Mancini / AIIM VP Peggy Winton: an engaging, rapid fire call to action for information professionals.
  • Cool new approaches to managing content and process in the new era of mobile, social and cloud from cutting edge technology companies.
  • Shared ideas from your peers in the world of content management and social business in an awesome professional networking environment.
  • Real-world ideas, planning tools and how-to guides to help you lead your own organizational process revolution.

Get Answers to the Questions Keeping you up at Night.

  • How do I move my organization to the cloud without losing control...and getting fired?
  • Can I get my organization ready for business on tablets and phones, instead of laptops?
  • How do we get rid of all the #$^%FG paper?
  • Could my organization use social technologies to help real work get done?

Give Us 4 Hours and We'll Give you 4 Steps to Revolutionizing your Processes.

  • Cut costs and reduce bottlenecks by moving your business processes to the cloud.
  • Get your content and information ready for mobile access and engagement.
  • Communicate and collaborate across geography and time zones with social technologies.
  • Make better decisions by exploring analytics and new opportunities in the world of big data.

Don't wait... Register Today for the Content Management Boot Camp in a city near you.

For you records managers and information professionals, the event has been pre-approved for 4 hours of ICRM Certification Maintenance Program (CMP) credits when you attend. You'll also get CIP credits.

All attendees will also receive the new ebook "#OccupyIT: A Technology Manifesto for the Cloud, Mobile and Social Era," a practical guide for leading your "Process Revolution."



City State

May 01, 2012

Renaissance Houston Greenway Plaza Hotel

Houston, TX


May 03, 2012

Renaissance Dallas Hotel

Dallas, TX


May 08, 2012

Hyatt Regency Denver Convention Center

Denver, CO


May 10, 2012

Sheraton Anaheim Hotel

Anaheim, CA


May 15, 2012

The Westin Bellevue

Bellevue, WA


May 17, 2012

Palace Hotel

San Francisco, CA


Thursday Apr 05, 2012

Content Flood and Frustration? ==> Content Salvation via WebCenter


If you are still stuck on Documentum and somehow have missed hearing about our Move-Off Documentum program. Here’s a refresher on the basics to help save you from your ongoing frustration. Check out Capitalizing on Content

How much content have you pushed around over email, through collaboration, and via social channels this week? Have you been engaged with a process that has been smooth, problem-free, and leaves you with a lasting impression of a great user experience? How are you managing your online presence to ensure that your customers, partners, employees and potential future customers are experiencing a consistently engaging web experience? You really can’t do this without a solid Web Experience Management platform. Learn more from the CITO Research White Paper: Creating a Successful and Meaningful Customer Experience on the Web

If you'd like to catch up on what Oracle WebCenter has been doing lately - check out the latest recording now available OnDemand: March 2012 Quarterly Customer Update Webcast.

Amazing how much can be done in a day on the internet. It’s even more impressive to see this presented in an infographic like the one below by mbaonline.com. How much longer can you manage the ever increasing volumes of content without some technology assistance? 

A Day in the Internet
Created by: MBAOnline.com

Wednesday Mar 21, 2012

Do MORE with WebCenter

Do More With WebCenter

Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you.

Top 4 Content Imperatives

· Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption

· Raise Productivity - Automation and integration, communication, findability

· Foster Innovation - Enable collaboration, expertise location

· Improve Online Engagement – enable user-driven, dynamic marketing initiatives

With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful.

We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail.  What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward.

And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments.

Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately – if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities:

  • Increase sales and loyalty by optimizing online engagement
  • Create, manage and moderate contextually relevant, targeted and interactive online experiences
  • Optimize customer engagement across, web, mobile and social channels
  • Manage large scale multichannel global online presence with integration to enterprise applications
  • Enable business users to control their content and make their own updates
  • Publish content from native files – enable navigation of project documents, procedures, policy information
  • Enable content display and updates from existing web applications – one click to drag and drop content management functionality
  • So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management.

So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter.

How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter. Learn More Here!

To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible.Watch the Webcast OnDemand: Do More with WebCenter: Extend Beyond Content Management


Wednesday Mar 14, 2012

Oracle WebCenter 11gR1: Electronic Signature Support

Oracle WebCenter 11gR1: Electronic Signature Support
by: John Klinke Senior Principal Product Manager, Oracle WebCenter

sign here!The latest point release of Oracle WebCenter 11gR1 ( introduces native electronic signature capabilities in WebCenter Content along with PDF watermarking enhancements to allow you to display signature information on the approved document.

Secure Signing of Documents Electronically

WebCenter Content has supported electronic signatures in the past through 3rd-party integrations. With our new release, electronic signature capabilities are now natively available within the WebCenter Content Server. This allows you to include the electronic signing of a document or other content item as part of a business process you set up within WebCenter Content. A common scenario is having one or more people electronically sign off on a document as part of a review and approval process. For example, requiring electronic signatures as part of approving Standard Operating Procedures (SOPs) and other quality control documents is a common practice in many industries, including manufacturing and life sciences.

Built-In Flexibility and Ease of Use

In designing electronic signature support within WebCenter Content, we’ve focused on making it easy to administer and use.

Administrators can set up electronic signing for any content item or class of content items as well as configure what fields a user sees when presented with the signature form. Leveraging the existing WebCenter Content workflow engine, the administrator can design a review and approval process that supports numerous steps as well as multiple signatures.

For users, the electronic signing of a content item is a guided process that usually starts with an email notification that a content item is awaiting review. The user is then taken to a web page where they can review the item and approve or reject it. To approve, the user is shown a signature form where they must re-enter their system password before filling out any required fields (e.g. meaning of signature, disposition) and submitting their approval.

WebCenter Content then authenticates the user before recording the electronic signature approval event so that it is available as part of the detailed audit trail within the system. Users with the proper permissions can view the signature information for the content item as well as request a PDF rendition of the item with the signature information displayed on it using WebCenter Content’s PDF watermarking technology.

Wednesday Feb 29, 2012

Oracle WebCenter 11gR1: Extending Imaging and Content Management Integrations

Extending Imaging and Content Management Integrations
by: Jamie Rancourt | Senior Manager, Product Management, Oracle WebCenter

Oracle WebCenter 11g Release 1 ( introduces several new capabilities in WebCenter Imaging and WebCenter Content that facilitate the integration with Oracle Applications, and now with custom or 3rd party applications as well.

Content Enabling Applications

WebCenter already supported integrations with Oracle E-Business Suite, PeopleSoft, Siebel and JD Edwards, and now with the brand new Enterprise Application Adapter Framework, customers and ISV’s can build their own integrations into their custom applications or 3rd party applications if they require robust Enterprise Content Management and/or Capture and Imaging capabilities in their business operations. This new addition to WebCenter provides a SOAP-based interface that exposes WebCenter Content, WebCenter Imaging, WebCenter Distributed Capture, and the AXF (Application Extension Framework) task list and task viewer. Using the Enterprise Application Adapter Framework, you can content-enable any application, whether the requirements are as simple as attaching documents to transaction records, or more complex requiring high speed imaging and automated routing of documents to support your business flows.

Broader Support for Oracle Applications

Oracle WebCenter 11g Release 1 ( also introduces new certifications and new features in the E-Business Suite, PeopleSoft, and Siebel Applications Adapters for WebCenter. There are new global settings for user preferences such as the default viewer, and which panels are shown. These provide administrators ease of administration by being able to set corporate settings, yet allow the flexibility for users to change their preferences to their liking.

Moreover, administration of AXF is easier with Oracle WebCenter 11g Release 1 ( with the introduction of the Solution Editor web interface. Direct access to underlying AXF tables is no longer necessary for configuration of end-user facing UI elements as these settings can now be controlled from any web browser, pending the proper permissions of course.

E-Business suite customers will be pleased to learn that Oracle WebCenter 11g Release 1 ( introduces support for HTML-based (OAF) E-Business suite modules, whereas previously only Forms based modules were supported. This new addition now means that WebCenter Content’s Managed Attachments solution can be extended to every E-Business Suite module where attachments are required. Additionally, E-Business Suite 12.1.3 is now certified with this integration.

New versions of PeopleSoft and Siebel are now also supported with the Applications Adapters for WebCenter. PeopleTools version 8.51 is now certified for the PeopleSoft Adapter for WebCenter, whereas Siebel 8.2 is now certified for the Siebel Adapter for WebCenter.

Wednesday Feb 22, 2012

New Release of Oracle WebCenter Content

Today Oracle released 11g Release 1 ( for WebCenter Content. Our patch sets are mainly targeted at releasing customer bug fixes. However, we have added a few additional product enhancements that demonstrate our continued goal of driving innovation for our customers. Over the next couple of weeks we will be sharing information regarding enhancements for WebCenter Content in greater detail.

For today we wanted to offer a high-level list that will notify you of the new capabilities in the following areas:      

  • User Engagement
  • Content Enabling Applications
  • Infrastructure
User Engagement
The key areas of enhancement for user engagement:

  • A newly architected Folders Component that supports Desktop Integration and Query & Personal Folders
  • Desktop updates, including support for our new folders, the ability to contribute to profiles directly from Windows Explorer using drag-n-drop, enhanced handling of local copies of managed docs, and easy access to frequently used documents from Office apps.
  • Native Electronic Signature Support - includes a configurable signing form plus the ability to print a PDF of the document with a configurable signature watermark
Content Enabling Applications
There are a number of new application adapters, as well as better support for AXF including
  • The brand new Enterprise Application Adapter Framework that enables 3rd party applications to leverage WebCenter Content’s imaging and attachments framework
  • Global settings for all user preferences such as default image viewer, show/hide panels in task viewer, and end user overrides
  • Solution editor admin UI enhancements that enable you to customize AXF display without direct AXF table access and AXF Task List UI column sorting
  • Managed attachments configuration admin UI including global configuration, business application, and business application entity with no need to manage preferences.hda file
New Application Adapters include:
  • EBS Adapter for ECM
    • EBS OAF Plug-in
    • EBS 12.1.3 certification

  • PSFT Adapter for ECM
    • PeopleTools 8.51 certification

  • SEBL Adapter for ECM
    • SEBL 8.2 certification

  • Enterprise Application Adapter Framework for WebCenter
    • Enable 3rd party apps to leverage imaging/attachments framework
    • SOAP interface to AXF
    • Access to task list, task viewer, and managed attachments views
For infrastructure, there is IBM WebSphere Application Sever 7 support, SAMQFS support, and Database File System support. We’ve also extended Retention Management to specify retention rule by simple categorization, retention specified by age or mapping to an RM category, and a number of other enhancements.

Over the next few weeks we will provide detailed blog posts on these WebCenter Content features, here on the Oracle WebCenter Content blog.

Wednesday Jan 04, 2012

Oracle WebCenter Named a Leader in Enterprise Content Management by Independent Research Firm

Oracle has been named a Leader in the November 2011 report, “The Forrester Wave™: Enterprise Content Management, Q4 2011.” Based on Forrester’s assessment, Oracle WebCenter received high marks due to its broad set of capabilities for managing foundational, business, transactional and persuasive content types. According to the report, “Oracle ranks as Leader in all content technology segments due to its broad set of capabilities.”

The report continued, “Oracle WebCenter, which includes Oracle’s new portal platform, weaves ECM into the fabric of the portal application. By integrating ECM into the Oracle WebCenter portfolio, Oracle’s ECM functionality provides the foundation for many content-centric business solutions, such as contract management or team collaboration. The Oracle WebCenter portfolio is made available to all of the core Oracle products, thus providing ECM functionality to other Oracle products, such as Siebel or PeopleSoft. Oracle’s ability to surface ECM functionality in Oracle WebCenter provides organizations with the ability to implement an enterprise portal with extensive ECM capabilities.”

“Many organizations are faced with a difficult balancing act as they try to address increasingly complex content management issues while meeting the demands from information workers for simple and easy to use content management tools,” said Andy MacMillan, vice president, Product Management, Oracle. “We believe that Forrester Research’s recognition of Oracle as a Leader highlights our commitment to delivering a complete and unified portfolio of tools that help our customers address these challenges by seamlessly connecting people and information.”

For more information, read the Oracle press release.

Monday Oct 10, 2011

Oracle OpenWorld and WebCenter Momentum

Reflecting on Oracle OpenWorld last week, we are even more excited about the direction and momentum of Oracle WebCenter. It was a great chance to share more with customers about how Oracle WebCenter positioning and new functionality which has folks even more enthusiastic.

We also got the opportunity to see some of our customers at the CAB and hear about their successes and future plans with our products. At lunch I got to speak with the College of American Pathology, Eaton, Rolls Royce, Chick-Fil-A, J.M. Smucker Company, and Jacobs Engineering. CAP has done a great accounts payable integration, and is starting to expand their implementation to cover employee onboarding. Chick-Fil-A, with their partner Team Informatics, has been working to incorporate a highly complex security and authentication scheme across all sites and related content. This is to ensure both employees and related departments, as well as franchisees, are able to access and update content while limiting access and rights to restricted information. It’s a very creative security solution that is entirely role-based, simplifying the security model and eliminating the need to define and manage accounts.

Thank you to the customers who joined us in presentations and provided video testimonials. McAfee provided some great insights in our panel on implementing a social business. And Chick-Fil-A and University of Texas A&M provided very different perspectives on implementing content management. Medtronic, Chicago Public Schools, McAfee, Agilent, and BDO were all able to record some great videos – we’ll see those rolling out on the Oracle website in the next few weeks. You can see an on-the-fly video we did with Agilent here.

Everyone was very engaged with Oracle WebCenter and the User Engagement Platform. We also had a great announcement of The Oracle Social Network by Larry Ellison. Larry enjoys the product so much he did the demonstration himself, showing all the ways people can connect and collaborate using this new and innovative solution.

Four Oracle WebCenter customers won Innovation Awards

Agilent is delivering significant volume of new customers that can be leveraged for proactive customer engagement, by providing a clear and compelling value proposition that customers will exchange information for. With Oracle WebCenter, more functionality can be added to the site using portlet design, providing a shorter development lifecycle of 3-4 months vs. the traditional 8-10 month lifecycle. Their site has been performing well while receiving more than 2 million hits in the first 24 hours.

Medtronic, with their partner Fishbowl Solutions, is delivering product information to their field sales team via web and mobile devices. Their predominant platform for sharing this information with their customers in office visits has become the iPad. Not only is their content more up-to-date, but it is more compelling, incorporating video as well as high resolution graphics. Medtronic has become the largest corporate implementation of the iPad, with over 10,000 units in use.

The Medtronic iPad application, created by Fishbowl Solutions, provides content from Oracle WebCenter.

Openbaar Ministerie is the judiciary for The Netherlands. With their partner Deloitte Consulting they have streamlined the process in order to bring cases to the Judiciary Courts. Oracle WebCenter is the core solution for the storage providing a 360˚overview of all case related files, and resulting in a better end-user experience, better performance, more stability and enhanced storage capabilities. Openbaar Ministerie has replaced all content related legacy systems and migrated all functionality successfully to the Oracle WebCenter. This year there will be a migration of the current infrastructure to Atos Origin, including using a dedicated Exadata machine for the storage of content

Schneider National Schneider National won Honorable Mention for this WebCenter project, which is part of a much larger program that transforms Schneider’s business processes and end to end technology platform, providing consistency and simplicity of architecture, reduction in long term costs, and improved usability of the solutions for both internal and external users. Schenider provides two separate WebCenter Portal solutions, one for Drivers and another shared by both Customers and Service providers. The drivers portal provides content updates and driver feedback through forms and polls. Business leaders are able to make changes and updates to the content on a daily basis without IT involvement.

We will provide more in-depth customer profiles on the Innovation Awards winners in the next few weeks. Overall, from the announcement to the customer conversations to the sessions, we enjoyed the incredible momentum we are feeling around Oracle WebCenter.


Oracle WebCenter Content is part of Oracle WebCenter: Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. Ensure timely, relevant and accurate information with enterprise content management


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