Monday Mar 17, 2014

Product Support Webcast for Existing Customers: WebCenter Content 11.1.1.8 Latest Enhancements

Register for our upcoming Advisor Webcast 'WebCenter Content 11.1.1.8 Latest Enhancements' scheduled for 11am Eastern, March 27, 2014 (10am Central, 9am Mountain, 8am Pacific, 16:00 Europe Time (Paris, GMT+01:00)).

This 1-hour session is recommended for technical and functional users who have installed or plan to install WebCenter Content 11.1.1.8 or would just like more information on the latest release.

Topics will include:
  • Overview of new enhancements from the latest January patch
  • Clustering of the new WebCenter Content UI
  • Upgrading from existing 11.1.1.8 WebCenter Content versions
  • Support issues including upgrading the WebCenter Content UI
  • Demonstration of the new WebCenter Content UI

Make sure you register and mark this date on your calendar. Register at: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=599293358&t=a

Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting on March 27th.

Wednesday Nov 06, 2013

Product Support Webcast for Existing Customers: WebCenter Content 11.1.1.8 Overview and Support Information

Register for our upcoming Advisor Webcast 'WebCenter Content 11.1.1.8 Overview and Support Information' scheduled for 11am Eastern, November 21, 2013 (10am Central, 9am Mountain, 8am Pacific, 17:00 Europe Time (Paris, GMT+01:00)).

This 1-hour session is recommended for technical and functional users who have installed or plan to upgrade to WebCenter Content 11.1.1.8 or would just like more information on the latest release.

Topics will include:
  • Overview of new features and enhancements
  • Installation of the new WebCenter Content web UI
  • Upgrading from older WebCenter Content versions
  • Support issues including latest patches
  • Roadmap of proposed additional features

Make sure you register and mark this date on your calendar. Register at: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=590991341&t=a

Once the host approves your request, you will receive a confirmation email with instructions for joining the call on November 21st.

Wednesday Oct 30, 2013

Product Support Webcast for Existing Customers: Oracle Webcenter Portal 11g User & Administration Tips

Register for our upcoming Advisor Webcast 'Oracle WebCenter Portal 11g: User & Administration Tips' scheduled for November 12, 2013 at 11:00 am, Eastern Standard Time (8:00 am Pacific Standard Time, 4:00 pm GMT Time, 5:00 pm Europe Time).

This 1-hour session is recommended for technical and functional users who use Oracle WebCenter Portal to build company portals using run-time tools.

Topics will include:
• Whats new in 11.1.1.8 of WebCenter Portal
• Terminology Changes
• Using the Portal once its built
• Setting up Self Registration (Admins)
• End User Experience
• Development Environment
• Patching Information

For more information and to register for this Advisor Webcast, please see Oracle WebCenter Portal 11g: User & Administration Tips (Doc ID 1585902.1).

Friday Aug 30, 2013

Tips on using My Oracle Support

For Oracle Premier Support customers, here's a useful Quick Reference Guide for getting the most out of the My Oracle Support site. Topics include:

  • Personalizing your My Oracle Support Settings
  • Customizing the Dashboard
  • Creating and updating Service Requests
  • Doing advanced Knowledge Base searches
  • Doing Patch searches
  • Accessing My Oracle Support from your mobile device

Friday Jun 21, 2013

Product Support Webcast for Existing Customers:Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content

My Oracle Support (MOS) is the one-stop support solution for WebCenter customers with Oracle Premier Support. Join us for this 1-hour Advisor Webcast "Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content" on July 11, 2013 at 11:00am Eastern (16:00 UK / 17:00 CET / 8:00am Pacific / 9:00am Mountain)

Topics will include:
- My Oracle Support Search, Advanced Search, and PowerViews
- Information Centers
- Latest Patches and Bundle Patches
- My Oracle Support Community
- Remote Diagnostic Administration (RDA)

Make sure to register and mark this date on your calendar. Register here: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=594341268&t=a

Once your registration request is approved, you will receive a confirmation email with instructions for joining the webcast on July 11.

Past Advisor Webcasts have been recorded and can be viewed by going to the 'archived' tabs on this knowledge base announcement:
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1456204.1 (active support contract required)


Monday May 13, 2013

Recordings of Product Support Advisor Webcasts

If you follow this blog, you know that product support has conducted a number of different Advisor Webcasts for existing WebCenter Content customers on topics such as framework folders, performance tuning, and authentication. These webcasts have been recorded and can be viewed by going to the 'archived' tabs on this knowledge base announcement:

https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1456204.1 (active support contract required)

Wednesday Jan 30, 2013

Product Support Webcast for Existing Customers: Framework Folders for WebCenter Content 11g

Learn how to organize your content using Framework Folders by attending this 1 hour Advisor Webcast hosted by the Oracle WebCenter support team.

Topic: Framework Folders for WebCenter Content 11g
When: March 13, 2013 at 3:00 pm, GMT / 4:00 pm, Europe Time / 8:00 am PST / 9:00 am MST / 10:00 am CST/ 11:00 am EST

This one-hour session is recommended for technical and functional users who use WebCenter Content. In this session we will walk through the functionality of Framework Folders and how it differs from Folders_g.

Topics with include:
- What Is Folders? Why Use Folders?
- Reason for new Folders implementation
- New Look and Feel
- Shortcuts/Links
- Expired Content
- Searching for Content and Folders
- Query and Retention Folders
- Metadata Propagation
- Moving/Copying Files
- Personal/User Folders
- Migrating from Folders_g to Framework Folders

Make sure to register and mark this date on your calendar. Register here: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=591717256&t=a

Once your registration request is approved, you will receive a confirmation email with instructions for joining the webcast on March 13.


Friday Sep 07, 2012

Product Support Webcast for Existing Customers: Security Scenarios with Oracle WebCenter Content

Learn how user authentication and authorization is now implemented in Oracle WebCenter Content by attending this 1-hour Advisor Webcast "Security Scenarios with WebCenter Content" on September 27, 2012 at 11:00am Eastern (16:00 UK / 17:00 CET / 8:00am Pacific / 9:00am Mountain)

This 1-hour session is recommended for technical and functional users of Oracle WebCenter Content. In this session, we will explain how user authentication and authorization is implemented in WebCenter Content 11g as well as ways that single sign-on (SSO) can be used.

Topics will include:
- How authentication and authorization was handled in previous WebCenter Content Server versions
- The WebLogic Server mechanisms now used to provide user access and content security
- Dealing with external and internal users
- Overview of the WebLogic Server LDAP provider configuration
- How to differentiate Roles and Accounts
- WebCenter Content credential mapping
- Single Sign-on (SSO)
- SAML and Kerberos

Register now at https://oracleaw.webex.com/oracleaw/onstage/g.php?d=595760912&t=a and once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

Friday Jun 01, 2012

WebCenter Content Technical Resources

Some useful WebCenter Content technical resources that you might not be aware of:

WebCenter Content Support's Twitter Account: Follow Oracle WebCenter Content Support on Twitter @OrcleWCCSupport to keep informed about webcasts, patches, new releases, tips and tricks, and more.

Oracle WebCenter & ADF Architecture Team Blog: Frequent posts by the Oracle Fusion Middleware A-Team discussing WebCenter implementation and configuration topics.


Thursday May 17, 2012

Product Support Webcast for Existing Customers: Performance Tuning for WebCenter Content

Gain a better understanding of your WebCenter Content Server’s performance capabilities and potential performance issues by attending this 1 hour Advisor Webcast "WebCenter Content: Performance Analysis" on June 7, 2012 at 11:00 am Eastern (8:00 am Pacific / 16:00 UK / 17:00 CET). This session is recommended for technical and functional users of WebCenter Content, and it will focus on gathering and analyzing information related to general system performance.

Topics will include:

  • Identifying high level topics to aid in narrowing the issue
  • Gathering content server logs including system audit tracing
  • Analyzing requestaudit tracing to pinpoint possible bottlenecks
  • Gathering JVM thread information to help identify any "stuck" or "locked" processes
  • Identifying potential memory issues using system tools such as JRockit Mission Control and/or VisualVM
  • Providing various configuration flags and settings to help identify and alleviate performance issues

Tuesday Jun 02, 2009

Support Extensions for I/PM and UCM 10gR3 (Updated)

Update to original Post: Oracle recently created a new Oracle Lifetime Support Policy PDF specifically for Fusion Middleware Products. It should make it easier to identify Oracle Enterprise Content Management Releases.

If you haven't come across the Oracle Lifetime Support Policy PDF for Fusion Middleware on Oracle.com, I encourage you to bookmark it. Starting on page 23, it provides a chart that walks through the 10gR3 releases as well as the Stellent and Captovation releases and details when premier and extended support ends. As many of you know, Oracle provides Sustaining support indefinitely for products. Details for each level of support are also included in this data sheet.

I have some good news! Due to the timing of the Stellent acquisition, 10gR3 of our ECM products were released in May 2007 (instead in 2006 with other Fusion Middleware 10gR3 releases). We understand many organizations have recently upgraded to 10gR3 or are currently in the process. Because of this, Oracle has extended Premier and Extended Support End dates for Imaging and Process Management as well as Universal Content Management - with Extended Support reaching out until 2015. The Oracle Lifetime Support Policy PDF for Fusion Middleware continues to reflect these recent changes.

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