Wednesday Oct 07, 2015

Oracle OpenWorld, Customer Reception, Latest News, and More

The OpenWorld edition of Oracle WebCenter and Oracle Business Process Management (BPM) newsletter is now out. Take a look to get more information on the exclusive Customer Reception we are hosting in San Francisco on Monday, October 25th; the must-attend sessions for you to hear from Oracle executives, subject matter experts, customers and partners to know the latest strategy, vision and roadmaps for both our on-premises and cloud solutions; the latest news features, product collateral, industry insights, and learn more about upcoming events and activities.

If you are in the area and have not registered for Oracle OpenWorld, you can still attend our Customer Reception so do RSVP today. And don't forget to add your favorite Oracle WebCenter, Oracle BPM and Oracle Cloud Content and Collaboration solutions to your My Schedule that is now live on Oracle OpenWorld website.

Not attending Oracle OpenWorld this year? No worries, this newsletter still has plenty of information for you to know the very latest happening in Oracle WebCenter, BPM and Cloud Collaboration world. Happy reading!

Thursday Oct 01, 2015

My Journey from Content Administrator to a Solution Consultant and the Lessons Learned

Guest post by Scott Smith, Redstone Content Solutions

I had the opportunity, about eight years ago, to transition into a role where I was administering Oracle WebCenter Content installations. I learned a lot over the next several years about Oracle, and their partner community.

When I first became our company’s Oracle WebCenter Content Administrator, we had four production servers (clustered into two – two server domains) running WebCenter Content 10g. As of one year ago – there are ten servers (clustered into five – two server domains) running WebCenter Content 11g.

We expanded the number of content items from just over 320,000 to more than 7,000,000 and Oracle WebCenter allowed us to scale easily. Oracle and an Oracle partner helped us through the growth transition.

This growth resulted in some challenges to ensure that the system was always running at its peak capability. As the system expanded to accommodate new functionality and metadata requirements, the need to rebuild the Oracle WebCenter Content index became a daunting task. With regular index rebuilds, the search speeds were acceptable, but not always optimal. We never considered an alternate platform since we knew that we were running the most robust and easily configurable system on the market. We had to learn to manage the expectations for how often we could rebuild the index and what could be expected in terms of search speed from complex searches.

As my career has transitioned and progressed, today I find myself “on the other side” of the fence. I have indeed joined the world of consulting with the very Oracle partner I had come to rely on in my "previous" life.

I now find myself in the position of being envious of those system administrators we serve today. The current release of Distributed Index (DI), from Redstone Content Solutions, has eliminated the need to manage expectations related to index rebuild and search times. Distributed Index integrates with Oracle WebCenter Content (it has been designated by Oracle as an Oracle Validated Integration). DI is an integration that allows an Oracle WebCenter Content Administrator to define and build multiple indexes against their content repository. These indexes can be distributed across hardware that is independent from the current Oracle WebCenter Content architecture. This further reduces search times and index rebuild times.

Some of the features and benefits include:

  • Faceted search
  • Ability to set-up multiple/individual indices based on profiles (See Image)
  • Horizontal and vertical scalability
  • Multi-threaded rebuild
  • Add and search content during a rebuild
  • Create and build an index without restarting the content server
  • Robust administrative page for maintenance of indices
    • Provides real-time feedback on status of an index and ETA on rebuild completion (See Image)
As my career continues to progress, I am excited about the possibilities that exist. I can help companies progress beyond what they thought was possible. They can continue to expand their use of Oracle WebCenter, and the tremendous functionality that it offers. The ability to provide support and solutions that bolster the return on investment for Oracle WebCenter customers is just one of the many reasons why I see a bright future in our partnership with Oracle.

Do not forget to utilize those partners who have experience and can help guide you with proven services and solutions that can smooth out those little bumps on the road to success.

To learn more about Redstone Content Solutions and Distributed Index, please follow the links below, or join us at Oracle OpenWorld 15 where we will be co-hosting this year’s Oracle WebCenter Appreciation Event.

For more details on the event and how to register, please see here.

You can also leverage the following resources to dig deeper into the combined solution:

Emerson Live Webcast Recording

Distributed Index in Action Demo

About the author:

Scott Smith is a WebCenter Consultant with Redstone Content Solutions. Scott has held a number of positions over his 30+ year career. Most recently, before joining Redstone, he spent 10 years with School Specialty Inc., where he was a Project Manager, Business Analyst, ETL Specialist, and Content Engineer.

Tuesday Sep 29, 2015

Focus on Digital Experience, Cloud Collaboration, Content and Business Process Management

Each year at OOW, we drive the best and most innovative sessions for our attendees. This year is no different. With over 30 speaking sessions reflecting strategy and perspectives from our executives, technology experts, customers, partners, user groups and industry thought leaders; 10 live product demos; and 7 hands-on-labs devoted to Oracle WebCenter, Oracle Business Process Management (BPM) and our Cloud Content and Collaboration solutions, we are excited to showcase our product innovations, customer successes and vision at OOW 2015.

This Year’s Highlights:

  • Over 30 sessions featuring customers and partners like Lincoln Financial Group, the Sherwin Williams Company, Nextel, South California Gas Company, TekStream Solutions, Capgemini, Booz Allen Hamilton, Mythics and many more
  • A Meet the Experts session on Tuesday, October 27 from 7:00 p.m. – 8:00 p.m. on “Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services”
  • 7 live product demo stations; 6 hands-on labs sessions, including Cloud labs focusing on Documents Cloud, Process Cloud and offering sneak previews of upcoming cloud services.
  • Innovation Awards ceremony with winners and representation from Digital Experience, BPM, Documents Cloud Service and Process Cloud Service

Must Attend Sessions:

Don’t miss the Strategy and Vision sessions for the overall portfolio and each of the respective solution and cloud technologies. We invite all customers to attend these not-to-be-missed sessions that can help organizations plan their roadmaps. Attendees will also get an opportunity to hear from customer organizations on implementation successes.

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Oracle Documents Cloud Service—Vision, Strategy, and Roadmap [CON9183]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle Process Cloud Service and the Oracle BPM Suite—Vision, Strategy, and Roadmap [CON9181]
1:30 pm - 2:15 pm | Moscone West—2024

Oracle WebCenter Sites Strategy and Vision [CON9191]
2:45 pm - 3:30 pm | Moscone West—2024

Tuesday, October 27, 2015

Oracle WebCenter Portal Strategy and Vision [CON9187]
11:00 am - 11:45 am | Moscone West—2024

Oracle Sites Cloud Service: Rapid Building of Mobile-First Digital Experiences [CON9199]
4:00 pm - 4:45 pm | Moscone West—2024

Oracle WebCenter Content and Other Oracle WebCenter Solutions: Vision and Strategy [CON9182]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services [MTE10051]
7:15 pm - 8:00 pm | Moscone South—301

There are many more sessions highlighting customer successes, partner discussions, persona and/or industry based discussions, Cloud/PaaS lessons, live product demonstrations and Hands-On-Labs (HOL) sessions so do bookmark the following links for a complete listing:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Note that My Schedule is live for Oracle OpenWorld now. Customer and partner attendees can use My Schedule to plan and optimize time during the conferences by building personalized conference schedule beforehand. We recommend adding the sessions mentioned above and the others of interest from the Focus On documents.

WebCenter & BPM Auxiliary Events at OOW:

In addition to regularly scheduled programs of sessions, hands-on labs and demos, we have planned additional events for our customers and partners to actively engage with the Oracle and partner teams, and network with their peers. These auxiliary events include:

· Customer Appreciation Reception – Monday 10/26 – 6:30pm - 8:30pm (Invite and RSVP | OOW Registration NOT Required)

· Innovation Awards Ceremony (CON10374) – Tuesday 10/27– 4:00pm - 5:30pm, YBCA Theater (OOW Registration Required)

· Oracle Appreciation Event at OOW 15 with Elton John, featuring Beck – Wednesday 10/28 – 6:30 pm – 12:00 am (Event Information)

Your Conference on Mobile:

Attendees with Apple iOS or Android devices can access Oracle conference information via the Oracle OpenWorld mobile app (available mid-October). Download the app from the Apple iTunes store or Google Play, and get news and updates, access your schedule and the Oracle OpenWorld Content Catalog, explore interactive maps, find exhibitors and sponsors, and discover social channels.

Social Media Communications:

We will be highlighting our key session on Oracle WebCenter blog periodically. In addition, please use the following hashtags to discuss OOW on your channels and follow along on @OracleWebCenter and @OracleBPM

#OOW15 | #OracleDOCS | #OraclePCS | #OracleSCS | #WebCenter | #OracleBPM | #OraclePaaS

Don’t forget to RSVP for the Customer Appreciation Event and bookmark:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Looking forward to a great #OOW15 together!

Monday Sep 14, 2015

Agilent Discusses the Path to Digital Experience Success

Path to Digital Experience Success Webcast

Oracle Corporation
WEBCAST: The Path to Digital Experience Success
Innovative Strategies for Maximizing Customer Engagement & Marketing Performance

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and brand loyalty. And the stakes are high — 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast to learn how Agilent Technologies has transformed audience engagement by connecting digital experiences with business outcomes. Learn how to:
  • Develop an end-to-end customer engagement strategy from an “outside-in” point of view
  • Deliver omni-channel experiences that are seamless, tailored and consistent across all channels, audiences and devices
  • Extend reach and orchestrate engagement across the customer journey
  • Enabling the partnership between IT and the business to quickly align objectives
Register now for this webcast.
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Register Now
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Live Webcast

Calendar September 16, 2015
10 AM PT / 1 PM ET
Michael Conant
Michael Conant,
Senior Product and
Program Manager,
Agilent Technologies
Chris Preston
Chris Preston,
Sr. Director,
Digital Experience Strategy,
Integrated Cloud Applications and Platform Services
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Monday Jul 27, 2015

Deadline Approaching: Nominations for Innovation Awards - 2015

Don't delay! The deadline to submit nominations for the most innovative use of technologies such as Oracle WebCenter and Oracle Business Process Management (BPM), Platform as a Service (PaaS) solutions like Oracle Documents Cloud, Oracle Process Cloud, and other Middleware solutions, is fast approaching!

Is your organization using Oracle Fusion Middleware to deliver unique business value? These awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The 2015 awards will be presented during Oracle OpenWorld 2015 (October 26-October 29) in San Francisco at a grand red carpet ceremony.

To share your use of Oracle Fusion Middleware solutions and how they help your organization drive business innovation, please read on to find out more information on the nomination process.

Customers may submit separate nominations forms for multiple categories; The 2015 Fusion Middleware categories are as follows:

Winners are selected by a panel of internal and external judges that score each entry across multiple different scoring categories. The entry with the highest aggregate score wins an award.

  • Nomination deadline: 5:00 p.m. (PT), July 31, 2015.
  • This solution should be in production or in active pilot phase.

Please send any questions regarding 2015 award process to:

  1. Nomination Forms must be completed in their entirety to be considered a valid entry.
  2. Oracle may contact you to collect additional details, if necessary.
  3. If you are a partner or an Oracle representative submitting on behalf of the customer please ensure the customer has approved this prior to final submission.

Friday Feb 20, 2015

Partner News: Portal Architects Release New Connector to Enable Hybrid Storage

Portal Architects, Inc., the creators of SkySync, announced this week the release of a new connector for Oracle WebCenter Content. The new SkySync connector, along with the existing SkySync Oracle Documents Cloud connector, enables organizations to tightly integrate any existing on-premises or cloud content storage systems with Oracle WebCenter Content or Oracle Documents Cloud Service quickly.

SkySync provides bi-directional, fully-synchronized integration across Oracle WebCenter Content on-premises and Oracle Documents Cloud Service, providing organizations the ability to leverage both on-premises content management solution as well as the enterprise grade document sync and sharing solution in the cloud. That means, no content islands or silos, comprehensive security and the ability to leverage your existing investments in content management infrastructures.

Here is a quick video from Portal Architects to show how it all comes together. 

Thursday Feb 05, 2015

A Primer on Oracle Documents Cloud Service Administration - Part 3

by Thyaga Vasudevan, Senior Director, Oracle WebCenter Product Management

All this week, we have been covering quick tips on how to get started with Oracle Documents Cloud Service (DOCS) administration. In my first post in the series, I shared how you can easily add a user or a group of users to  DOCS. The second post focused on assigning user quota and how to reset a user's password. In this final post in the series, we will take a look at how to create a Public Link to securely share with external collaborators. We would also discuss how to monitor system usage to optimize services and savings.

And remember, while this is a final post in THIS series, there is much to discuss and discover. So, stay tuned for our next installment and in between, if you have a hankering for more Oracle Documents Cloud Service, don't forget to visit our website loaded with comprehensive demos and materials and catch us at an Oracle Cloud Day near you. For your desk viewing, we now also have the replay of Oracle Cloud Platform Online Forum available.

In the meantime, here we go on to the next two tips on DOCS administration.

Tip 4. Public Link Policy

As an administrator, you definitely want your end-users to be more productive by getting the most out of the Documents Cloud Service. You also want to ensure that security of documents is maintained.

Creating public links is a very easy way for end-users to create a link to a file / folder and share it externally. Using the admin console, you set policies to enable / disable public links for files/folders by following these steps.

1. Open your web browser and sign in to Oracle Documents Cloud Service as an administrator.

2. Open your user menu in the top right corner and click Administration.

3. Select System-Wide Settings from the left menu.

4. Enable public links to files and folders by clicking Yes.

5. Define the default role for public links. You can choose from Downloader or Viewer.

Tip 5. Monitor System Usage

We know how important it is to have a pulse on how well the Document Service is being used within your organization. Also, as an administrator, you want to have complete insight into the state of the service.

Oracle Documents Service provides a rich dashboard which has a wealth of information. To get to it, follow the following steps:

  1. Sign in to the My Services Application.
  2. On the dashboard, select the service and click the Overview or Metrics icon on the left side of the page.

As you can see, Oracle Document Cloud Service is fairly intuitive and user friendly. With comprehensive security and user administration features, it is no wonder that organizations are adopting Oracle Document Cloud Service as their enterprise-class Electronic File Sharing System (EFSS). For more information, visit us at and reach out to our technology experts at a Cloud Day event coming to a city near you.

And, of course, we look forward to hearing from you. So, if you have any questions, comments or need more information, do leave us a comment.

Tuesday Sep 09, 2014

You are invited! See the Power of Innovation with Oracle Fusion Middleware

The Oracle Fusion Middleware team is very excited to recognize the 2014 Oracle Excellence Awards for Fusion Middleware Innovation winners with a special Awards Ceremony on Tuesday September 30th during Oracle OpenWorld.

Oracle Fusion Middleware Innovation Awards honor customers with cutting-edge use of Oracle Fusion Middleware technologies to solve unique business challenges or create business value. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture.

If you are planning to attend Oracle OpenWorld in San Francisco or plan to be in the area during Oracle OpenWorld, we hope you can join us, and bring back to your organization real-life examples of Fusion Middleware in action.

   Oracle Excellence Awards Ceremony: Oracle Fusion Middleware: Meet This Year’s Most Impressive Innovators (Session ID: CON7029)

   When: Tuesday September 30, 2014

   Time: Champagne Reception 4:30 pm, Ceremony 5-5:45 pm PT

   Where: Yerba Buena Center for the Arts, YBCA Theater (next to Moscone North) 700 Howard St., San Francisco, CA, 94103

To learn more about last year’s award winners please read our blog post: Innovation Award Winners Celebrated at A Grand Ceremony at OOW: Event Highlights

To attend this Award Ceremony, Oracle OpenWorld Badges are required. You can register for this session through the Schedule Builder on the Oracle OpenWorld website. If you are not attending the conference, but will be in the area and would like to join the celebration – please RSVP HERE and we will provide a complimentary Discover Pass code that you can use to register, pick up your badge, and attend the Award Ceremony session.

We hope to see you there!

Thursday Aug 14, 2014

Developing and Deploying Self-Service Solutions

Guest blog by Geoffrey Bock

How Oracle WebCenter Customers Build Digital Businesses:

Developing and Deploying Self-Service Solutions

Geoffrey Bock, Principal, Bock & Company

Beyond the First Generation

As I described in my last blog post, "Designing for the Experience-Driven Enterprise", many of the WebCenter customers I spoke to are focusing their design efforts on the experience-driven enterprise. They are contending with digital disruption by not only replacing their legacy systems but also by restructuring and extending their enterprise applications. In fact, there is a renewed emphasis on self-service solutions.

Of course self-service is a long-standing goal for doing business over the web. But first generation solutions simply augment existing enterprise activities. For instance, many companies introduced self-service HR portals over a decade ago, enabling employees to update their profile and benefits information on their own,  rather than completing printed forms or calling HR staffers. While the tasks did not change, the people doing the work did.

Now it’s time to develop truly digital self-service solutions that do more than simply digitize these analog activities.

A Catalyst for Digital Business Transformation

As they become digital businesses, companies are engaged in new efforts that leverage the capabilities of a next-generation enterprise platform. Companies expect to transform how they do business, and deliver self-service solutions that are impossible to achieve without a truly digital application infrastructure. When in search of a starting point, begin with an enterprise portal and make it more relevant for solving business tasks.

Many of the business and IT leaders I interviewed are focusing on three interrelated goals.
  • Continuing to empower end users and operational business units by reducing the necessity of IT support for maintaining enterprise applications.
  • Collecting and organizing disparate strands of information into digital hubs that support business tasks.
  • Restructuring business processes to take advantage of end-to-end digital activities.
With a renewed emphasis on self-service, these leaders can consolidate disparate web sites and applications into a series of task-oriented solutions. For instance, one firm restructures its marketing activities through a customer-experience portal where marketers easily access all resources and assets for managing campaigns and measuring results. Another firm aggregates information from machines in a laboratory that are equipped with an array of sensors, and proactively manages maintenance based on the results.

Investing in the Underlying Resources

From my perspective, the mobile journey leads to these next-generation solutions. As they rebuild the underlying platforms powering their enterprise applications, IT leaders are defining the essential services within a services-oriented architecture (SOA). It’s important to invest the time and resources to get them right. It’s also essential to define the underlying information architecture, including the metadata definitions and tag-sets essential for dynamic content delivery. Line-of-business leaders should support these IT and content management efforts.

Mobile apps are the catalyst for the digital business transformation. Both business and IT leaders need to rethink how they want to do business, enhance, extend, and replace their first-generation self-service initiatives, and become truly digital businesses.

Wednesday Aug 13, 2014

WebCenter SIG - All Things WebCenter Conference Survey

WebCenter SIG

Are you a WebCenter customer? Are you interested in learning more about the WebCenter product suite? Are you interested in attending a conference focused on the WebCenter product suite to get information, training and networking with your peers?

The WebCenter Special Interest Group (SIG) is considering creating a conference solely for WebCenter product suite. However, we need to know what your (the WebCenter Community) interest in attending this conference would be. So we are sending out this message and asking all customers to take this short 5 minute or less survey. Your participation will help us to decide whether or not developing this conference will benefit the WebCenter community.

You are not obligated to disclose any contact information unless you choose. We simply want your opinion about the conference.
Thanks for taking 5 minutes to fill out this survey.


NOTE: This WebCenter SIG is not run or managed by Oracle. This posting is a courtesy to the community.

Tuesday Aug 12, 2014

Designing for the Experience-Driven Enterprise

Guest blog post series this week by Geoffrey Bock

How Oracle WebCenter Customers Build Digital Businesses:

Designing for the Experience-Driven Enterprise

Geoffrey Bock, Principal, Bock & Company

Making the Transition from Analog to Digital

In my last blog post on contending with digital disruption, I described how several Oracle customers decided to refresh, modernize, and mobilize their enterprise application infrastructure. Web-enabling an existing application, once necessary, is no longer sufficient.

But what does it take to mobilize key business tasks and drive digital capabilities deeply into an application infrastructure? Many of the WebCenter customers I spoke to emphasize both the business value of their applications and the quality of end user experiences. They are now rebuilding their core applications, making the transition from analog to digital business practices, by designing for an experience-driven enterprise. 

The Flow of Design Activities

As I see it, customers are focusing on a sequence of five interrelated activities, summarized in Illustration 1. There is an inherent flow to application evolution.

Customers leverage their current platforms to innovate

Illustration 1. As they design their digital businesses, customers leverage their current platforms in order to deliver innovative experiences.

Here’s a description of how customers are building their digital businesses, and embracing the necessity of change along the way.

  • To begin with, there are baseline functions based on existing activities. While modernizing their core applications and the underlying back-end infrastructure, IT and business leaders emphasize that they “cannot loose anything” from their current platform. What needs to change is still up for redesign.

  • At the same time, leaders need to enhance the value of ad hoc communications. They are turning to social and mobile channels to improve overall employee productivity as well as strengthen relationships with customers and partners. New ways to communicate information become a lever for innovation.

  • There is also a business purpose for investing in social and mobile channels. Leaders expect to substantially improve service and support, when customers, partners, and employees have easy access to relevant information. There is added power through easy sharing.

  • To ensure quality service and support, it is essential to manage reusable content for a consistent experience. Organizations expect to create content once, organize it around business tasks, and distribute it across multiple channels. It helps to structure content for consistent distribution.

  • As a result, there are opportunities to launch innovative (and potentially breakthrough) digital business activities, by exploiting on the capabilities of the redesigned application environment. It’s not so much a matter of “loosing” baseline functions as embedding the flexibility to ensure that they can evolve.

From my perspective, this new application environment supports digital business initiatives by mobilizing the moments of engagement. These moments encompass the end user experiences where work gets done and value is created.

Optimizing for Agility

Companies are introducing various customer-, partner-, and employee-facing applications that run on the rebuilt enterprise platform. Leaders in these firms are designing applications from the “outside-in” by optimizing the ways in which end users access information and perform tasks. Significantly, leaders are relying on the agility and flexibility of the new platform to support an innovative collaborative environment.

As I spoke to WebCenter customers, I was struck by how their target users value the convenience of simple experiences. Designing for the experience-driven enterprise entails aggregating information from multiple sources, organizing it by business tasks, and then presenting it through intuitive applications that are seamlessly integrated with back-end services.

Download the free White Paper Today

Monday Jul 21, 2014

Building Dynamic Branded Digital Experiences with Oracle WebCenter

This post originally appeared on the Oracle consulting blog, Future State - The Official Blog of Oracle Consulting Services
on Thursday Jul 17, 2014

Building Dynamic Branded Digital Experiences with Oracle WebCenter

By Ty Duval, Consulting Senior Practice Director, WebCenter, Oracle Consulting Services

A Cost Effective Solution to Securing Retail Data

At the Crossroads

I frequently encounter companies at the crossroads in their efforts to become digital businesses. Their journeys proceed along familiar paths and I can readily anticipate what their next steps should be. To begin with, these firms launched their initial web sites more than 15 years ago, and have steadily added multiple web-based applications (running on disparate systems) to support targeted initiatives. IT and business leaders are certainly web-aware, if not already web-savvy.

Yet a lot has changed over the past decade. Web-powered solutions are no longer nice-to-have additions to enterprise architectures and applications. Rather, these solutions are core capabilities for achieving strategic business objectives.

The Business Value for WebCenter

IT leaders must now provide both internal and external customers with the branded experiences for managing and using online content, while sharply reducing costs and accelerating time to market. It’s necessary -- but no longer sufficient -- to simply consolidate web sites by introducing standardized platforms and services that reduce technical footprints.

Instead, IT groups need to refresh, modernize, and mobilize their enterprise application infrastructures. There is also an evolution of responsibilities. Individual business units, not the IT groups, should create and manage all of the content required for engaging customers and driving the branded experiences across their organizations.

Of course, Oracle WebCenter provides the tooling for delivering effective enterprise-scale applications. Yet implementation makes a big difference. At OCS, we focus on three factors for deploying digital business solutions – consultative engagement, content inventory, and content reuse. Let me explain why these factors make a difference.

Consultative Engagement

First, the OCS engagement model is a consultative process. We work along side business stakeholders and creative teams to define the requirements for building branded experiences. With our deep technical knowledge and product expertise, we can help define how to use the right tool for the right job in the right way.

There is often a gap between what the business envisions and what the tools deliver. By being part of the conversation from the start, OCS consultants can bridge the gap, and make timely recommendations that leverage the key capabilities of the enabling tools and technologies. Then, when it comes to implementation, consultants can rapidly prototype and produce frequent enhancements on an ongoing basis. Utilizing an agile development methodology, they can work closely with business users and designers to mold the digital environment.

Content Inventory

Second, branded experiences depend on content. In any engagement, it’s essential to determine what information already exists and can be readily incorporated into the new solution, as well as what content is entirely missing and needs to be created. A content inventory maps the “to be” state about what information customers require, against the “as is” condition describing and categorizing all the content items that are currently available.

OCS consultants work with business stakeholders and creative teams to identify the kinds of content needed to support particular experiences. It is also important to identify the content owners who are responsible for producing the needed information, both currently and in the future. Often the content already exists in one repository or another. The design challenge then is to compile and organize the information from disparate sources.

The content inventory can also uncover the missing text, images, and rich media assets that customers expect as part of their experiences. OCS consultants can then work with line-of-business organizations to define new content management processes – the people, tasks, and activities required for creating and maintaining these needed information sources. Once deployed, the line organizations should be responsible for managing the content without IT support.

Content Reuse

Third, a successful digital business initiative depends on content reuse – the ability to create content items once, manage them systematically, and distribute them as needed across the enterprise. As an example, there should be a single source of content that describes the capabilities of a new product on a company’s web site, and the corresponding promotions contained in personalized email messages sent to prospective customers.

When it comes to building branded experiences, more is at stake then storing content within a shared repository or relying on a predefined set of editorial workflows for review and approvals. Reuse requires an appreciation for the power of content and an understanding about how to manage it for competitive advantage.

This is where WebCenter deployment expertise pays off. OCS consultants have the technical skill sets and business insights for defining the content models and metadata essential to ensure content reuse. They can utilize the appropriate capabilities of various WebCenter products for business results.

Knowhow and Experience

In short, there’s an art and a science to building branded experiences for digital businesses. Successful companies are going to transform – and digitize – key aspects of their ongoing operations, and create new business processes along the way. Different firms and even entire industries are going to pursue their own particular paths.

But there are common threads to weaving together the applications for next-generation, digitally empowered environments. It takes knowhow and experience. When implementing WebCenter, OCS consultants have the insights, methodologies, and tools to help companies make the journeys and become digital businesses.

Wednesday Jul 02, 2014

How Oracle WebCenter Customers Build Digital Businesses: Contending with Digital Disruption

Evernote Export

Guest Blog Post by: Geoffrey Bock, Principal, Bock & Company

Customer Conversations
What are Oracle WebCenter customers doing to exploit innovative digital technologies and develop new sources of value? How are they mobilizing their enterprise applications and leveraging opportunities of the digital business revolution?

To better understand the landscape for digitally powered businesses, I talked to several Oracle WebCenter customers and systems integrators across a range of industries -- including hospitality, manufacturing, life sciences, and the public sector. Through in depth conversations with IT and business leaders, I collected a set of stories about their mobile journeys -- how they are developing next-generation enterprise applications that weave digital technologies into their ongoing operations.

In this and two subsequent blogs, I will highlight several important points from my overall roadmap for developing digital businesses.

Beyond an Aging Infrastructure
As a first step, successful customers are contending with digital disruption, and leveraging their inherent strengths to transform operations. Today they are web-aware, if not already web-savvy. Most organizations launched their initial sites more than fifteen years ago. They have steadily added web-based applications to support targeted initiatives.

Yet the customers I interviewed are now at a crossroads. They realize that they need to refresh, modernize, and mobilize their enterprise application infrastructure to build successful digital businesses.
  • One IT leader describes how her firm implemented a cutting-edge enterprise portal ten years ago. Designed for order processing and resources management, the portal now runs outdated technologies and is unable to support needed employee-facing applications.
  • Another business leader has a similar story. The company still relies on a custom designed web-based application. The technology is obsolete and the people knowledgeable about maintaining the application are difficult to find.
  • A third IT leader describes how her organization collects information through several Cold Fusion sites, and needs to replace them in order to deliver more flexible self-service applications.
From my perspective, these leaders are recognizing the power of digital disruption. To create new value, they must deliver seamless customer-, partner-, and employee-facing experiences. They are confronting the limitations of their current application infrastructure and are turning to Oracle for long-term solutions.

Rather than simply enhance what they have, leaders are opting for modernization. They need to develop and deploy native digital experiences. Web-based applications that are bolted onto an aging infrastructure are no longer sufficient.

Change and Continuity
Yet there is also continuity around integrating the end-to-end experiences. Let’s take the case of a large manufacturing firm now mobilizing its digital business around Oracle WebCenter. The business leaders identified the multiple steps in the buying process – the information customers and partners need to have to assess alternatives and make purchasing decisions.

The firm had developed multiple web sites to publish product information, offer design advice, and schedule follow-up meetings. But the end result was a fragmented and disconnected set of activities, relying first on information from one system, then from another, and lacking an end-to-end view for measuring results.

The leaders realized that they needed to connect the dots and deliver a seamless experience. In the case of this manufacturing firm, a key step blends online with real-time – helping customers schedule appointments with designers who advise them about design alternatives and product options. (From the manufacturer’s perspective, designers are channel partners who sell the finished goods and deliver support services.)

The breakthrough that accelerates the buying process focuses on these customer/designer interactions -- assembling all of the necessary information into a seamless experience, and making it easy for customers to engage with designers to finalize designs and place orders. As a result, this manufacturing firm mitigates the threat of digital disruption by mobilizing resources to complete a high-value task.

The firm empowers its partner channel by reinventing a key business process for the digital age. This becomes a win-win opportunity that increases customer satisfaction while also improving sales opportunities.

On Demand Webcast: Delivering Moments of Engagement Across the Enterprise

Thursday May 29, 2014

Openmatics Revolutionizes Fleet Management with Standards-Based Vehicle Telematics Platform

Openmatics s.r.o. was founded in 2010 as a subsidiary of ZF Friedrichshafen AG, a global player in driveline and chassis technology.

Oracle Customer:  Openmatics s.r.o.
Location:  Pilsen, Czech Republic
Industry:  Automotive
Employees:  70
Its goal was to develop and operate a flexible, open telematics platform for automotive applications, which is independent from vehicle and component suppliers—recognizing that the fragmented telematics market was not meeting today’s fleet management needs. Openmatics provides a rich product portfolio, and customers can extend the platform, as required, to meet their needs. Partners and third-parties can develop their own applications using the Openmatics’ software development kit and can sell them via the Openmatics app shop.

ZF Friedrichshafen AG is a global player in driveline and chassis technology. With 121 production companies and 650 service partners in 26 countries, ZF is among the top 10 largest automotive suppliers worldwide. Founded in 1915 to develop and produce transmissions for airships and vehicles, the group’s product offerings now include transmissions and steering systems as well as chassis components and complete axle systems and modules.

 A word from Openmatics s.r.o.

 “Oracle WebCenter Portal, together with the underlying Oracle Application Development Framework, provided the fundamental infrastructure for the Openmatics platform. Fleet managers can now reduce fuel consumption and operating costs, and more efficiently manage vehicle usage, maintenance, and safety. The standards-based platform allows third-party suppliers to deploy their own vehicle telematics services as Openmatics apps and creates a de facto standard for the automotive industry, independent from a single manufacturer or service provider.”

– Gero Strobel, Head of Development, Openmatics s.r.o.


  • Create an industry standard for vehicle telematics by establishing a customizable platform that enables access to telematics information, such as current and past fuel consumption, through a web browser to better meet automotive market and customer needs
  • Reduce fleet-management costs by eliminating the need to invest in isolated telematics hardware and software solutions per vehicle brand and vehicle component manufacturer
  • Establish an open platform where third-party providers—such as original equipment manufacturers (OEM), insurers, fleet operators, and individual developers—can deploy their own vehicle telematics services
  • Allow users to purchase targeted telematics services as single apps to reduce costs and ensure rapid growth of telematics services available on the platform
  • Enable users to configure their telematics apps with ease to make sure the platform meets individual fleet management requirements, such as analyzing past and current fuel consumption of a truck fleet


  • Deployed Oracle WebCenter Portal as a foundation for Openmatics, a standards-based automotive telematics platform that provides next-generation fleet management with unified digital communication from and to vehicles on the move
  • Used Oracle Application Development Framework as the development framework for Oracle WebCenter Portal’s components and services, providing developers with ready-to-use software development kits with application programming interfaces, design templates, and visual tools that accelerated time to market
  • Used Oracle Enterprise Pack for Eclipse to simplify telematics application development in Java
  • Enabled fleet monitoring by recording vehicle data—such as fuel consumption information—through onboard units, delivering the information to Oracle Database, and making it accessible through a customizable app portfolio on any web browser
  • Stored vehicle telematics data—sent as encrypted information—in Oracle Database, ensuring data integrity and immediate availability for the platform’s telematics applications
  • Enabled a wide range of telematics services suppliers, from vehicle component manufacturers to fleet application developers, to offer vehicle telematics services on the Openmatics platform, ensuring platform independence from OEMs
  • Provided Openmatics customers with the means to individually select the automotive telematics services that are relevant to their business requirements, eliminating the need to pay for superfluous information and reducing fleet management costs

Oracle Products & Services

Monday May 05, 2014

Calling All WebCenter Innovators!

2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation

Oracle is pleased to announce the call for nominations for the 2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation. The Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value. This year, the awards will recognize customers across nine distinct categories:

If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2014 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Friday, June 20th, 2014, for a chance to win a FREE registration to Oracle OpenWorld 2014 (September 28-October 2) in San Francisco, California.   Top customers will be showcased at Oracle Open World 2014, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.

For additional details, go here.

Nominate a Candidate for FMW Innovation in WebCenter Today!


Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


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