Wednesday May 11, 2011

E2.0 Top 20: How can E2.0 produce a tangible ROI?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #3:How can E2.0 produce a tangible ROI?

In a McKinsey survey of 3,249 executives in Dec 2010, “Web 2.0 finds its payday”, among  respondents at companies using Web 2.0, a large majority continue to report that they are receiving measurable business benefits. The 1,598 executives that had implemented them for internal purposes reported the following benefits:
  • Increase in speed of access to knowledge - 77%
  • Reduction in communication costs - 60%
  • Reduction in travel costs - 44%
  • Reduction in operational costs - 40%
  • Average reducing time to market for products/services - 29%
  • Average increase in number of successful innovations for new products and services - 28%
  • Average increase in revenue - 18%
Evidences from self-reported performance metrics:
  • Overall, 27% per cent of the companies in the survey reported having both market share gains against their competitors and higher profit margins
  • Market share gains correlated with technology-enabled collaboration with external stakeholders. How? Customers engagement in products development and support
  •  Higher margins than competitors correlated with the ability to make decisions lower in the corporate hierarchy and with the willingness to include in working teams both in-house employees and individuals outside the organization
  • Enterprises that report a widespread use of Web 2.0 - involving employees, customers, and business partners -  were 50 percent more likely to fall in the high-performance group

The following quotes from our customers help to illustrate how E2.0 can produce a tangible ROI.

“Oracle WebCenter Spaces, and its flexibility to allow business users to create collaborative spaces and maintain their content, has helped us control our support costs.” Wayne Roberts, Director of IT, Canadian Partnership Against Cancer

“The technical solutions provided by Oracle have helped us in such a comprehensive fashion that we completely succeeded in our goal of 100% availability.” Borja Letamendia, Director of Services, Panda Security Spain

 To learn more about the ROI benefits of E2.0, we invite you to view the following resources:

Tuesday May 10, 2011

E2.0 Top 20:Can Facebook or similar social networks be used to substitute or evolve your company intranet?

We're continuing on in our "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #2:Can Facebook or similar social networks be used to substitute or evolve your company intranet? Or does this social craziness only help your employees to waste their time and become less productive?

"If the problem is that everyone is standing around the water cooler, the answer is not to take away the water." -- Andy McMillan, Vice President of Product Management for Enterprise 2.0 at Oracle.

Providing social network tools within an Intranet is a simple way to get additional value. How many times have you had difficulty in finding the right person or up-to-date information within your organization? Using social network tools embedded in your Intranet provides this functionality, and allows you to create pages blending this functionality with other applications and services to provide a rich and complete solution. We are talking about the Next Generation Workplace: more productive, with better knowledge sharing between staff; more profitable, with ability to coordinate working parties and project teams; more cost efficient, with reduction of multi-copy emails and peer-to-peer self-help mechanism for users. AIIM (www.aiim.org) survey “Putting Enterprise 2.0 to Work”:

  • Over 55% consider internal E2.0 to be “important” or “very important” to business success, rising to 80% for the youngest segment of survey respondents.
  • Concurrent document editing, internal micro-blogs, and profile scanning for subject experts are the E2.0 uses set for the strongest growth.
  • Knowledge-sharing is considered to be the biggest benefit by users of internal E2.0, followed by faster response to queries, and fewer multi-addressed emails.
  • Getting participation is the biggest issue for internal E2.0, particularly from senior management. Content creation outside of ECM/RM is the next biggest issue.

Oracle helps organizations move beyond the idea of simply creating yet another Facebook-like destination for its employees, and instead shaping work environments around specific business tasks. Oracle WebCenter makes it easier to share and collaborate, enabling organizations to develop and deploy internal and external portals and websites, composite applications, mashups, and social and collaboration services all tightly integrated with enterprise applications. And that makes people more productive. To learn more, please view the following resources:

Monday May 09, 2011

E2.0 Top 20: Why is there an interest in organizations becoming social?

We're kicking of a "Top 20 Enterprise 2.0" Questions & Answers series! In the coming weeks, we'll be posting topics around some of the challenges, best practices and strategies regarding Enterprise 2.0 adoption. We hope you'll join in the conversations!

E2.0 Top 20 #1:Why is there an interest in organizations becoming social? What kind of business project could justify to invest  in an Enterprise 2.0 platform?

To kick off this topic, here's a great quote from Andy MacMillan.“This is a real business value conversation; this isn’t a technology field trip. Most organizations believe their people are one of their key assets; they are the ones that resolve escalations or exceptions in the process, they’re the ones that ultimately make improvements, so if I can enable those things to happen more quickly in the context of that existing application, then I’m making that application more valuable.” Andy MacMillan, Vice President of Product Management for Enterprise 2.0 at Oracle. Adoption of social technologies impacts many business areas:
  • Online Customer Self-Service can dramatically reduce costs and improve customer satisfaction
  • Peer Production (co-production with partners, suppliers and even customers) reduces time to market for products and services and enables more rapid scale
  • Crowd-Sourcing significantly helps Research and Development
  • Broadcast Search increases the opportunity to find and test new ideas and to introduce innovative components in your offer
  • Social Commerce enables new and direct  business model towards suppliers, partners and customers
  • Social Marketing increases effectiveness of marketing campaigns reducing communication costs
How is your organization being impacted?

Oracle’s strategy focuses on integrating Web 2.0 collaborative technology into enterprise business processes and activities, structured and unstructured, to connect people, processes and content to achieve business objectives. To learn more, we invite you to view the following resources:

Wednesday Apr 27, 2011

Content Management Customer Quarterly Webcast

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Please join us for our Content Management Customer Quarterly Webcast on Wednesday, May 11 at 9:00am PT or 6:00pm PT. In this webcast we'll bring you up to speed on the latest news and updates about Oracle's ECM solutions. Topics for this call include WebCenter 11gR1 PS3, new licensing for Oracle Secure Enterprise Search (SES), and an overview of some partner offerings around content migration and translation. We hope you'll join us!

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Wednesday Apr 20, 2011

Oracle Enterprise 2.0 Newsletter

Did you happen to catch the latest edition of the Enterprise 2.0 Newsletter? This quarterly publication is a great way to stay up to date with everything related to Portals, Content Management and Collaboration at Oracle. Be sure to check out the latest edition to learn more about:
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  • Events
  • Product News
  • Product Releases 
  • Best Practices
  • Partner Profiles
  • Customer Spotlights
Aren't subscribed to receive the quarterly publication? Sign up here!

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Thursday Apr 07, 2011

Oracle at Collaborate 11

We are gearing up for the Collaborate 11 conference, taking place in Orlando, FL, April 10-14! Oracle has a strong presence with over 40 Portal, Content Management and Collaboration sessions.

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Attendees will hear from customers, partners as well as Oracle experts about the latest innovations and product strategy and direction. Here are some don't miss sessions!

Oracle Content Management Product Strategy and Roadmap
  • Date: Monday, April 11 | Time: 9:15 AM -10:15 AM | Session Number: 100 | Speaker: Roel Stalman, Oracle
Delivering a Modern User Experience with Oracle WebCenter Suite
  • Date: Monday, April 11 | Time: 10:30 AM -11:30 AM | Session Number: 132 | Speaker: Howard Beader, Oracle
Introduction to Oracle Enterprise Content Management Suite 11g
  • Date: Tuesday, April 12 | Time: 8:00 AM -9:00 AM | Session number: 104 | Speaker: Michelle Huff, Oracle
Automate Accounts Payable, Expenses, HR and More with Oracle Imaging
  • Date: Tuesday, April 12 | Time: 11:45 AM -12:45 PM | Session number: 109 | Speaker: Jamie Rancourt, Oracle
Oracle WebCenter Suite: Content Management in Oracle WebCenter Applications
  • Date: Wednesday, April 13 | Time: 8:00 AM -9:00 AM | Session number: 137 | Speaker: Marcus Diaz, Oracle
Collaborate is also the perfect opportunity to meet Oracle executives and product experts. Attendees can sign up for 1 on 1 meetings at the event, and there will be someone representing Oracle's Portal, Content Management and Collaboration products. These meetings are probably the best way to get your product questions answered in a face-to-face manner.

We encourage you to join and follow the conversations on Twitter: #c11, #ioug, #oaug, #quest, #webcenter, #ECM, #oracle.
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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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