Thursday Apr 07, 2011

Dresser-Rand Benefits from Oracle Content Management Integration with Oracle E-Business Suite

Tom Robinette, Director of Applications Architecture and Engineering IT at Dresser Rand spoke as part of Andy MacMillan's keynote at the info360/AIIM conference. Dresser-Rand has been working with their implementation partner Keste to integrate Oracle Content Management and Oracle E-Business Suite.

Dresser-Rand is a manufacturing company that does specifically engineered solutions. They had a number of needs that were pointing to a content management solution:


  • They had numerous attachments to their ERP records and this was starting to impact Oracle EBS

  • They needed document management with multiple authorcapabilites, and the ability to perform workflow for reviews and approvals

  • 70% of their workforce is over 55 - they needed to capture experience through knowledge management with collaborative capability

  • They needed unstructured content management within the context of an intranet portal

 

Because their EBS solution is hosted, by moving content into a local content management system they were able to recover over $400,000 in storage costs.
They increased the overall performance of their EBS transactions, and provided a link between their transactional records and their unstructured but related content, as well as adding robust search capability. This implementation had no impact on the end user community. Users were able to intuitively keep using EBS while the content was being rerouted underneath to their new Oracle Content Management system. And they established a new foundational capability - Content Management - which will serve their future growth plans.

Dresser-Rand wants to extend their knowledge capture capabilities to new social media tools. They find that their retiring engineers are more likely to share their knowledge as comments in an interactive flow rather than writing whole documents and articles from scratch. And fortuantely for Dresser-Rand, Oracle WebCenter Suite provides all of those social media capabilities - activity streams, blogs, wikis, expertise location - and then stores the results in Oracle Content Management, so it is categorized and easily searched. Along with the expertise of their implementation partner Keste, Dresser-Rand will be well positioned to grow and flourish.

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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