Thursday Oct 27, 2011

Stop Maintaining Documentum and Start Innovating With Oracle WebCenter - Webinar Recap

Thanks to those of you who joined our webinar yesterday. There were lots of great questions and there has been lots of good discussion since. So we wanted to take a few minutes to recap what we covered in the webinar. If you haven’t see it you, you can access it on demand here.

To recap, we focused on a few areas

  • Documentum has not had a strategic direction since the acquisition by EMC
  • Documentum is very costly to maintain. We looked at one customer example where they could reduce their maintenance labor by 93%. This profile has been used to create a Total Cost of Ownership comparison. You can contact your Oracle sales representative to have them sit down with you and work through the spreadsheet with your numbers.
  • Documentum can’t handle the use cases companies are demanding. Web Experience Management, Enterprise Search, Collaboration, and Enterprise Application Integration are non-existent or extremely impaired.

So this all leads to Oracle’s offer: Documentum customers can trade in their Documentum Platform licenses for a 100% trade-in on Oracle WebCenter Content (the credit is good for up to $1 million and cannot be more than 50% of the entire deal). With this offer, customers can evaluate their migration strategy and decide if it makes sense for them to make the move.

We’ve had a tremendous response to the program – folks are already lining up their paperwork to make the switch. Are you ready to Stop Maintaining Documentum and Start Innovating With Oracle WebCenter? Let us know!

Wednesday Oct 26, 2011

Moving From Documentum to WebCenter Content – More Benefits Than You Think

If you haven't already registered, make sure to sign up for our webinar today at 10 AM PDT: Stop Maintaining Documentum and Start Innovating With Oracle WebCenter. Today we have a guest post from our partners at Primitive Logic:

Known benefits of migrating to WebCenter Content include stronger ECM capabilities, superior integration, and a modern authoring experience, in addition to the financial incentives Oracle offers customers to move off Documentum. There are also benefits that might not be as apparent, which we’ll review below.  Many customers are immediately concerned about the cost and effort associated with such a migration.  We agree that migrations can certainly vary on a case by case basis, however, the effort can be managed and executed effectively through a combination of proper planning, assessment, and execution by leveraging automation through scripts and tools provided by companies such as Kapow Software

Primitive Logic has been working with WCM solutions as well as broader ECM technologies for nearly 15 years with a proven methodology and migration framework.  We have helped our customers with their migration efforts in an efficient, predictable, and high value fashion.  The details of how to properly plan and execute a migration from Documentum to WebCenter Content is for another post, but for the time being, let’s assume that the cost and effort for the migration is manageable – are there any other benefits? The answer is a resounding YES.  A migration effort like this presents a myriad of opportunities and possibilities to strengthen and fortify one’s WCM or overall ECM solution.  Following is a discussion of a few of those opportunities:

  • Cleanup.  When was the last time you did an audit to find out how many documents were still being actively accessed or updated?  Do you know which pages on your website are actually being visited or maintained?  Do you even need them?  Are the links from your pages all working or pointing to relevant and current information?  In many cases, enterprises simply don’t know, and there are soft and hard costs associated with redundant, stale or unused content assets.  A migration effort lends itself a perfect opportunity to do a content assessment and triage to “cull the herd”, and move over only the content assets that make sense.  You would be surprised by the amount of content in your existing repository that has not been used for a long period time.  It can also help reveal areas where content is stale that should not be, and help enterprises focus on keeping the right pieces of content fresh and current.  Finally, by taking a complete and thorough look at utilization, the results can provide valuable insight into the effectiveness of the overall Information and Content Architecture, showing the enterprise areas of opportunity to better align with the end-users consuming the information.
  • Process Improvements.  Are the current workflows and business processes governing content creation, management and disposition still effective?  Do they meet the current needs of the enterprise?  When it comes to workflow and document lifecycle based event processing, it’s typically not something that one “migrates”, but rather, you would re-implement them on WebCenter Content.  This begs the question…do you even know what those processes should be?  Do you know the rules around how to treat the different document types and which processes to apply by default? These are questions that a surprising number of enterprises have a difficult time answering, and a migration effort presents, yet again, another opportunity for the organization.  Looking at existing processes might reveal ways to reduce cycle times or enforce governance that did not exist before.  It may also pave the path to implement additional processes to conform with current or upcoming compliance regulations that did not exist when the system was first implemented.  Getting an understanding of the required business processes helps the enterprise make sure it is standardizing where possible and keeping them current based on today’s compliance and regulations.
  • Organizational alignment.  When your content management solution was first implemented, groups, roles, privileges and access control were probably built based on the existing organizational structure at the time.  Again, every situation can vary, but if you are like many enterprises, re-organizations happen and they can happen frequently, leading to new groups, roles, and privileges.  This is most often addressed at the time through mapping, which isn’t always perfect and quite often brittle.  A migration effort provides the opportunity to “get it right”, and Primitive Logic’s extensive experience in this space also enables the enterprise to expect and accommodate future changes so that the security related rules can be aligned with organizational changes.

Please contact us about our FREE half-day Documentum to WebCenter assessment, which typically costs $3200.  We will perform a high level assessment of your existing Documentum environment, and provide you with some initial ideas on how to get to WebCenter Content.  This is an important first step in your planning and decision making process.

Primitive Logic looks forward to working with you to leverage our experience, best practices, and our proven methodology to migrate you from your Documentum platform to WebCenter Content.  Our guidance will help you avoid the pitfalls that can cause project over-runs and missed expectations, and we believe we are the best “guides” in the marketplace to help you navigate through this migration journey.  Please contact Andy Lin, VP of Web Solutions, at andy.lin@primitivelogic.com or Mike McDermott, VP of Business Development, mike.mcdermott@primitivelogic.com.


Monday Oct 24, 2011

Call Center Costs Cut 75% By Switching From Documentum To Oracle WebCenter

Find out more about Oracle's MoveOff Documentum program, and be sure to register for the webinar on Wednesday October 26th.

Our blog post today comes from George Sokol, who runs Business Development for Fishbowl Solutions, and has 20+ years in the content management industry...

Customers of Documentum will find much to admire and like with regards to Oracle WebCenter Content. Documentum, like many systems with roots in document management, has always been more about content creation rather than content distribution and sharing. In contrast, WebCenter Content was designed for both the distribution of content as well as the creation processes used to develop content.

This is an important difference, as the information locked in content can have value and implications for an organization for many years to come after it has been created. Whether it’s a record of a transaction such as an invoice, research data such as industry statistics, or product feature information by version; the need to access what has been captured and share that information has shown to be of critical importance. In fact, isn’t that part of the whole explosion of the world-wide-web over the last twenty years?

As one of the world’s first, if not the first, 100% web-based content management systems, stemming from its days as Stellent, the origins of today’s WebCenter Content have always been about the distribution and consumption of information. This tenet is part of its very architecture. Based upon a services oriented architecture, before it was even “SOA”, WebCenter Content has proven time and again to be easy to implement, easy to integrate, and even easier to use.

Documentum is an entirely different story. Steeped in its earliest days of managing the creation of complex business documents, customers have consistently complained about the difficulty of both deployment and adoption. This is a key reason why when one hears of an “enterprise” deployment of Documentum, all it typically means is an enterprise license with multiple deployments installed across multiple departments - with little to no interaction between the different sources of information.

With Oracle WebCenter Content, an accounting clerk who needs to check on an invoice from with their financial application, a quality manager looking to write and distribute a new quality procedure, a customer service representative trying to locate a product manual, or a customer searching for help on a company web site, can all be accessing information from the same repository architecture. However, they would be able to do it from within their preferred application, whether it’s from an ERP screen, WebCenter Content’s out-of-the-box browser interface, or even from within the public facing website.

As an example, a few years ago I worked on an opportunity to displace Documentum at a large telecommunications company. This customer had spent over a year in deployment and in excess of seven figures on a simple portal integration to provide alerts, product information, and other company news to their call center operators, and had nothing to show for it except a clunky prototype. Finally frustrated, they decided to look at a solution based upon Content Server, today the core of Oracle WebCenter Content. Within two weeks, we had a working prototype. Within 9 weeks after that, the production server was deployed and integrated with their portal, content was being served to over 13,000 call center operators in two languages, and here’s the best part – a 75% reduction in costs due to their ability to provide a timely first call response! While not every customer will see this type of rapid deployment, this story is not atypical.

Our experience has shown that choosing Oracle WebCenter over Documentum can result in lower costs, easier deployments, far less frustration, and far happier end users.

Fishbowl Solutions is an Oracle WebCenter Specialized partner and has over 10 years experience designing, implementing and supporting enterprise content management and portal systems to customers throughout North America and EMEA.  This includes delivering value-add software components for Oracle WebCenter Content and Portal that help organizations realize additional functionality so that they can maximize their overall investment.

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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