Monday Apr 11, 2011

Culture Change at St. John's River Water Management District

I happened to see Peggy White, CIO of the St. John's River Water Management District present on their ECM project here at the Collborate Conference in Orlando this week. Peggy and her team did some very smart things. First she engaged Oracle with an Insight. The Oracle Insight process helped her chart a roadmap that has served the team well. Coming out of the Insight her team started off with a phased approach. Phase one was to take the low hanging fruit - electronic routing of invoices, publishing handbooks and rules, and handling travel reimbursements. With these successes under her belt, the team was then able to take on other projects. They have now taken on Site Studio, and created a board members website, where they can share documents and lookup information. And with a digital signatures integration with Arx Cosign, they are able to offer digital signatures on documents.

Toward the end of her presentation, Peggy brought up a slide on Culture Change - How ECM brought about culture change at St. John's River Water Management District.

First, she had to get the buy-in of the team that moving to an electronic process would be worth the effort. About a third of the team was game to try it, so they got new dual monitors so they could view images in Oracle Content Managment, and records in their financial system, at the same time. As they became successful, and were able to process invoices faster and with fewer errors, the rest of the team became curious and wanted to give it a try. (And I should mention that they are using Fujitsu scanners to digitize their paper documents to get them into these electronic processes).

Introducing digital signatures also required a culture change. The view of the employees was "if it's not on paper, it's not real." It took time to affect a cultural shift that enabled people to accept digital signatures.Peggy's team has also enabled Mobile/iPad access to ECM, which was another round of culture change.

Peggy will join me and Robert Esquivel in our session at Collaborate 11, Transform Your Company Culture By Taking Your Processes Paperless. This session takes place in room 308C at 4 PM EDT on Wednesday April 13.

We have two tracks of ECM sessions and a ton of WebCenter sessions going on at Collaborate. If you are an Oracle applications user attending Collaborate as part of the OAUG or Quest, make sure to take a look at the schedule of sessions - especially Tuesday's events on application integration and transactional content. And be sure to stop by and say hi.

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