Friday Nov 13, 2015

Questions Asked, Answered from Webcast: 3 Ways to Power Collaboration and Mobility

Thanks to everyone who joined us earlier this week on our live webcast “Three Ways to Power Digital Workplace Collaboration and Mobility”. For those who missed it or are interested in catching, the webcast replay, the on demand recording is now available. You will also find a copy of the presentation for download there.

We also thank you for your questions and interest. Due to limited time, we were able to drive real time responses to most, but not all, questions. So, for good measure, I have captured relevant questions and answers from the live webcast here. Please do keep the communication going. Feel free to post your comments and questions here, start your free trial at: and visit us at for more information on the solutions and potential next steps for you. We are committed to making your cloud journey easier and more meaningful.

Can Documents Cloud be used with

Yes. Oracle Documents Cloud comes with REST APIs that allow you to easily integrate with or any other CRM, ERP, on premises or SaaS applications and other systems.

Do we need to buy Oracle Mobile Cloud Service to enable mobile use of Process Cloud? Same question for Documents Cloud?

Both Oracle Documents Cloud and Oracle Process Cloud come with their native mobile applications that can be easily installed from your mobile store. The great advantage of these Oracle Platform as a Service (PaaS) solutions are that they easily plug and play together. So, if for example, you are looking to build a custom mobile app for sales reps or to serve a specific function, you can easily build the mobile app with Oracle Mobile Cloud Service that will drive content with Documents Cloud and processes using Oracle Process Cloud.

How do you maintain data segregation for security and compliance?

Security is a key tenant for Oracle PaaS solutions. Oracle Documents Cloud support data and user seggregation. For example, you can have a public instance and a separate private instance to support your security and corporate policy compliance. You can even segregate on user types. Plus, you have granular privileges control for folder sharing, link sharing, link expiry and such to enforce data and information security.

What is the benefit of using Process Cloud over Oracle BPM?

Oracle Process Cloud offers you a subscription based business process management service in the Cloud. Designed for business users, it allows for rapid process design and automation by users off any device without IT reliance. One of the major benefits to using Oracle Process Cloud is that Oracle handles the installation and uptime. Other benefits include easy integration with other Oracle Cloud services (including Oracle Documents Cloud, Oracle Mobile Cloud, etc.), other Oracle and third party on-premises or Cloud systems.

Are Documents Cloud and Process Cloud integrated together?

Many of our customers, including Mythics, are indeed using these two solutions together to enhance their process automation and document collaboration activities. This means that processes can be kicked-off during content/document collaboration and in turn, you can attach a document to a process. In addition, both services have great REST APIs which allow users to drive their own integration with existing solutions and applications.

Is Documents Cloud public or private/on premise?

Oracle Documents Cloud is a service available in Oracle public cloud. You can see the related services on Given Oracle’s pedigree in on-premises content management with Oracle WebCenter Content, we are one of the leading providers to support hybrid, public and on-premises content management and sharing.

What branch of Oracle does the Documents Cloud Service fall under- for example, Customer Experience, Business Intelligence, or Enterprise Resource Planning?

Oracle Documents Cloud Service is part of Oracle Cloud Platform for content and process. Oracle has the distinct advantage of leveraging resources, learnings and R&D from our on-premises Oracle WebCenter and Oracle BPM solutions as foundational elements to provide you the most comprehensive, holistic and proven cloud solutions. For more information, please visit

Mythics – are you doing document sharing as part of the process with external parties too (legal, for example)?

Currently, our process is internal only. However, we often communicate with external parties. Increasingly, we are recommending the Documents Cloud Service to do this. However, this is a shift in thinking. Many people are used to emailing files via email. It will take a while before this changes.

This is for Mythics – who is doing process modeling in the company? Are you involving IT or business analysts?

Mythics is an IT solutions company, so our business analyst functions overlap with IT. To compare with other industries, we are involving both sides of the company in process modeling.

Does Oracle Documents Cloud Services come with a document viewer?

Yes. Oracle Documents Cloud Service does have a document viewer that allows proper rendering of all document types on any device. In addition, Oracle Documents Presenter app allows you to present curated content directly off your tablet. Sales reps find the Presenter app particularly useful for impactful, visually appealing presentations right off their iPads, et al.

Does the document viewer/Documents Presenter support annotations capabilities for collaborations among users?

Yes. You can make and view annotations from Oracle Documents Cloud web application.

Will Sites Cloud be integrated with Documents and Process Cloud Services?

Quite like Oracle’s other PaaS services including Oracle Documents Cloud Service and Oracle Process Cloud Service, Oracle Sites Cloud will support integration with other Oracle PaaS services. In this webcast, for example, you saw an example of how community sites can benefit from pulling content, conversations and processes all in one place, all in context. You will continue to see more of this from Oracle in the coming weeks and months. Take a look at Mythics blog post on early impressions of oracle Sites Cloud Service, coming out of OOW:

Mythics – how do you see public institutions using Process and Documents cloud given the compliance requirements?

I recently attended Oracle OpenWorld. I noted several Public Sector organizations interest and adoption of Platform as a Service cloud tools. Process Cloud and Documents Cloud are industry agnostic tools and can be used different business areas. Specific to compliance requirements, not all public sector institutions have the same compliance requirements - some will require strict FedRAMP controls, where others have specific data security requirements. Oracle has done tremendous investments for data security across all solutions and these Cloud Platform services are no different. I also understand that Oracle is currently working to make all PaaS tools available in their government cloud data centers.

Can we try Oracle Documents Cloud Service today?

Yes. You can start your free trial of Oracle Documents Cloud Service today. Simply go to to register for the free trial.

Monday Nov 09, 2015

Don't Miss Tomorrow's Webcast on Cloud Services featuring Customer Mythics

Don't miss this great opportunity to not only hear from Oracle executive, David Le Strat on Oracle Cloud Services strategy for self-service, collaboration and engagement but also directly from our customer, Mythics on how leveraging Oracle Process Cloud and Oracle Documents Cloud together is a much stronger value proposition to drive business agility and process innovation.

Register today for the webcast and you will also get an opportunity to ask questions live to our executives and experts at hand.

Live Webcast: 3 Ways to Power Digital Workplace Collaboration and Mobility
Tuesday, November 10, 2015
10 am PT/ 1 pm ET

Note that the same link will host the on demand replay of the webcast within a day or two.

WEBCAST: Three Ways to Power Digital Workplace Collaboration and Mobility

Oracle Corporation
WEBCAST: Three Ways to Power Digital Workplace Collaboration and Mobility
Cloud Engagement beyond Simple File Sharing

A recent study showed that over a year, organizations with enterprise social collaboration saw a 96% improvement in customer response times. 96%! And with the mobile workforce reaching 1.3 billion this year, it is no wonder that organizations are looking differently at user engagement today.

Join this webcast to find out how Oracle is addressing the critical need for social- and mobile-enabled cloud engagement, and hear directly from Mythics on how the company is leveraging Oracle Cloud Services to drive workplace collaboration, streamline contracts management and accelerate business value. Learn how your organization can drive speed to market and improve mobility and productivity for Marketing, Sales, HR, Operations and Customer Experience.

You will learn about:
  • Oracle's strategy, vision and comprehensive solution to address the market need
  • Mythics' business automation and collaboration use cases and cloud strategy
  • A roadmap to driving business innovation, mobility and productivity with cloud engagement

Register Now for this webcast.

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Register Now
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Live Webcast

Calendar November 10, 2015
10:00 AM PT
/ 1:00 PM ET

Brent Seaman
Brent Seaman,
Vice President Cloud Solutions
Mythics, Inc.

David Le Strat
David Le Strat,
Senior Director Product Management,
WebCenter and Business Process Management
Integrated Cloud Applications and Platform Services
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Monday Feb 24, 2014

Content-Enabling Your Insurance Business Using Oracle BPM and WebCenter Content

Hello everyone. Today we are featuring a guest blog post from Raoul Miller at TeamInformatics. TeamInformatics is a leading provider of consulting and implementation services for Oracle WebCenter and has recently published an informative whitepaper on the value of integrating WebCenter Content with our BPM technologies to deliver more cost-effective business processes.

Guest post: Raoul Miller, TeamInformatics

TEAM has worked with a number of insurance industry companies over the years and the advantages of content-enabling these enterprises are numerous.  Many insurance organizations have grown through acquisition, with the end result that they have parallel legacy systems in place with increasingly evolving complexity in meeting the challenges of integrating them. This makes the insurance industry ideal for deployment of SOA/BPM as an integration methodology and adding content and records management to this is a no-brainer (as the insurance industry is so document and record-driven).

Last year Oracle published a white paper (link) on how best to use their BPM (business process management) tools in an insurance industry setting. I won’t restate all their reasons as to why the Oracle solution is a good fit – but suffice to say that the Oracle Insurance business unit has a lot of experience in the area and solutions to meet all your needs. However, what was missing from the white paper was the value and flexibility gained by adding WebCenter Content, Records, and Imaging to the mix.

We are currently working with a number of customers on exactly these integrations – allowing for secure upload of files from agents’ offices, scanning and uploading of paper forms and documents (using capture and distributed capture), migrating legacy images from mainframe systems to modern Oracle WebCenter Content systems, and allowing users (for the first time) to truly search and retrieve content based on metadata and full text searches. TEAM’s Enterprise Architect, Raoul Miller, has produced a whitepaper that contains two case studies where SOA/BPM and WebCenter content enable businesses with these processes.

To learn more about these implementations, download the whitepaper here.

Wednesday Jul 20, 2011

Oracle WebCenter: Integrated for Productivity

With the new WebCenter announcement (be sure to view the webinar), many customers have asked what the impact will be for them. The WebCenter products are already integrated, as we see at customers like Balfour Beatty and CPAC.

The business problems customers are trying to solve require many elements. A user interface that can bring together applications, and can be personalized by enabling users to layout their own workspace. Access to documents and the ability to create and update content easily in familiar tools. The ability to participate in business processes, and then to spin up conversations to resolve process decisions. The ability to find experts to consult on those decisions. The ability to store those conversations as a history that is compliant with our organizational policies. The ability to discover similar content when we are searching for answers. This is the way we work today, and it is important that we can move between these tasks as part of an effortless flow of actions.

One of the key ways WebCenter is integrated is through the enterprise content repository it provides. By having a single place to store and find content, people are able to work more efficiently. This takes away the common problem of having silos of information that are not connected, forcing users to go and search through different systems for answers. With one enterprise content repository, information can be easily found. Furthermore, it can be reused in many contexts. For example, a press release that is written in Word can be found and printed out. But with Oracle WebCenter it can also be converted into HTML and published to the website. A service contract can be available in Siebel, connected to a customer record, but it can also be published to a secure space where customers can view their contracts.  A product spec can appear on our internal portal, but it can also be syndicated to a partner and constantly updated. Oracle WebCenter can easily handle all of these use cases.

The ability to move through tasks, to share content, and to be integrated into business processes improves productivity, enabling not only faster decisions, but also ensuring the right decisions. The ability to discover new information and reuse learned information where you work makes Oracle WebCenter the most integrated user engagement platform for business.

Thursday Jul 14, 2011

Ten Customer Success Stories: Connecting People, Process and Content

Yesterday we presented the new Oracle WebCenter in our online event "What's Next In User Engagement." But you may be asking yourself, how does Oracle WebCenter work? Our online event next week will not only answer a lot of these questions but also show you some stunning examples of how Oracle WebCenter enables organizations to transform their business processes by connecting people, process and content.

  • Oracle VPs of Product Management Andy MacMillan and Dave Shaffer will present a roundtable session on the problems businesses are facing and how they are addressed through the move to a social enterprise
  • Oracle Sr. Director of Product Marketing  Howard Beader and Director of Product Marketing Maneesh Joshi will each present three customer profiles on enhancing productivity through collaboration and optimizing business processes
  • Michael Matthews of Deloitte will present on how the Canadian Partnership Against Cancer created a world class website and a community for people to share information.
  • We’ll hear Leon Smiers of Capgemini discuss how organizations are increasing their agility and visibility by creating processes that are built to change.
  • Rizwan MK of Infosys will discuss a case study full of best practices in leveraging SOA and Enterprise 2.0.
  • Gopalakrishna Bylahalli of Wipro will present on bridging automation gaps and eliminating redundant steps in the process and minimizing manual intervention in the banking industry.

Join us for this multi-presentation online event to see 10 customer success stories that illustrate transformations in action.

Wednesday Jun 29, 2011

Oracle Partners Delivering Business Transformations With Oracle WebCenter

This week we’ve been discussing a new online event, “Transform Your Business by Connecting People, Processes, and Content.

This event will include a number of Oracle partners presenting on their successes with transforming their customers by connecting people, processes, and content:

  • Deloitte - Collaboration and Web 2.0 Technologies in Supporting Healthcare, delivered by Mike Matthews, the Canadian Healthcare partner and mandate partner on Canadian Partnership Against Cancer at Deloitte
  • Infosys - Leverage Enterprise 2.0 and SOA Paradigms in Building the Next Generation Business Platforms, delivered by Rizwan MK, who heads InfoSys' Oracle technology delivery business unit, defining and delivering strategic business and technology solutions to Infosys clients involving Oracle applications
  • Capgemini - Simplifying the workflow process for work order management in the utility market, delivered by Léon Smiers, a Solution Architect for Capgemini.
  • Wipro - Oracle BPM in Banking and Financial Services - Wipro's Technology and Implementation Expertise, delivered by Gopalakrishna Bylahalli, who is responsible for the Transformation Practice in Wipro which includes Business Process Transformation, Application Transformation and Information connect.

In Mike Matthews’ session, one thing he will explore is how to CPAC has brought together an informational website and a community. CPAC has implemented Oracle WebCenter, and as part of that implementation, is providing a community where people can make connections and share their stories. This community is part of the CPAC website, which provides information of all types on cancer. This make CPAC a one-stop shop for the most up-to-date information in Canada.


Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


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