Wednesday Jul 02, 2014

How Oracle WebCenter Customers Build Digital Businesses: Contending with Digital Disruption

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Guest Blog Post by: Geoffrey Bock, Principal, Bock & Company

Customer Conversations
What are Oracle WebCenter customers doing to exploit innovative digital technologies and develop new sources of value? How are they mobilizing their enterprise applications and leveraging opportunities of the digital business revolution?

To better understand the landscape for digitally powered businesses, I talked to several Oracle WebCenter customers and systems integrators across a range of industries -- including hospitality, manufacturing, life sciences, and the public sector. Through in depth conversations with IT and business leaders, I collected a set of stories about their mobile journeys -- how they are developing next-generation enterprise applications that weave digital technologies into their ongoing operations.

In this and two subsequent blogs, I will highlight several important points from my overall roadmap for developing digital businesses.

Beyond an Aging Infrastructure
As a first step, successful customers are contending with digital disruption, and leveraging their inherent strengths to transform operations. Today they are web-aware, if not already web-savvy. Most organizations launched their initial sites more than fifteen years ago. They have steadily added web-based applications to support targeted initiatives.

Yet the customers I interviewed are now at a crossroads. They realize that they need to refresh, modernize, and mobilize their enterprise application infrastructure to build successful digital businesses.
  • One IT leader describes how her firm implemented a cutting-edge enterprise portal ten years ago. Designed for order processing and resources management, the portal now runs outdated technologies and is unable to support needed employee-facing applications.
  • Another business leader has a similar story. The company still relies on a custom designed web-based application. The technology is obsolete and the people knowledgeable about maintaining the application are difficult to find.
  • A third IT leader describes how her organization collects information through several Cold Fusion sites, and needs to replace them in order to deliver more flexible self-service applications.
From my perspective, these leaders are recognizing the power of digital disruption. To create new value, they must deliver seamless customer-, partner-, and employee-facing experiences. They are confronting the limitations of their current application infrastructure and are turning to Oracle for long-term solutions.

Rather than simply enhance what they have, leaders are opting for modernization. They need to develop and deploy native digital experiences. Web-based applications that are bolted onto an aging infrastructure are no longer sufficient.

Change and Continuity
Yet there is also continuity around integrating the end-to-end experiences. Let’s take the case of a large manufacturing firm now mobilizing its digital business around Oracle WebCenter. The business leaders identified the multiple steps in the buying process – the information customers and partners need to have to assess alternatives and make purchasing decisions.

The firm had developed multiple web sites to publish product information, offer design advice, and schedule follow-up meetings. But the end result was a fragmented and disconnected set of activities, relying first on information from one system, then from another, and lacking an end-to-end view for measuring results.

The leaders realized that they needed to connect the dots and deliver a seamless experience. In the case of this manufacturing firm, a key step blends online with real-time – helping customers schedule appointments with designers who advise them about design alternatives and product options. (From the manufacturer’s perspective, designers are channel partners who sell the finished goods and deliver support services.)

The breakthrough that accelerates the buying process focuses on these customer/designer interactions -- assembling all of the necessary information into a seamless experience, and making it easy for customers to engage with designers to finalize designs and place orders. As a result, this manufacturing firm mitigates the threat of digital disruption by mobilizing resources to complete a high-value task.

The firm empowers its partner channel by reinventing a key business process for the digital age. This becomes a win-win opportunity that increases customer satisfaction while also improving sales opportunities.


On Demand Webcast: Delivering Moments of Engagement Across the Enterprise

Thursday Oct 03, 2013

Congratulations WebCenter Winners of 2013 Fusion Middleware Innovation

On the WebCenter Team, we are really fortunate to have great customers and partners around the world that are continually pushing the envelope for what they can do with our products to help serve their employees, customers and partners. 

Oracle Excellence Awards for Fusion Middleware InnovationThis year was a very difficult year for the panel of judges to make the winner selections because there were so many fantastic nominations that proved in a multitude of different ways that in order to grow your company or organization, you need to manage and share information efficiently, maximize the value of transactions through self-service and deliver engaging online experiences for your customers, partners and employees in all their interactions with your company. 

Our customers are doing this together with WebCenter Sites, WebCenter Content, WebCenter Imaging and WebCenter Portal integrated with both Fusion Middleware and other Oracle Apps. 

In evaluating the nominations from all over the world this year, our judges looked for nominations that really maximized success across the WebCenter portfolio and the selected winners were:

Choice Hotels International (US)

Statoil Fuel & Retail (Sweden)

Congratulations Choice Hotels International and Statoil Fuel & Retail

Choice Hotels International 

Choice Hotels International
(LtoR: Tony Rems – Managing Partner of Thought Matrix, Paul Elliott - Manager, Content Management & Support Services Development, Choice Hotels and Jothi Sankaranarayanan,  Lead CMS Developer at Choice Hotels)

Choice Hotels with their partner Thought-Matrix

Choice Hotels is a global hotel franchise with 6000+ franchisees. Choice is in the process of completely re-building their distribution platform for the next generation.  They currently process and distribute over $6B worth of reservation activity to the franchisees of Choice Hotels. To continue to grow and support the strategic business initiatives of the company they needed to address the primary vehicle for delivering business to their customers.  Their current platform was an amalgam of 25 years of development on disparate systems that offered limited inter-operability and scalability.  A strategic decision was made to adopt the Oracle technology stack to build out this new platform

 They introduced more self-service opportunities to their business to create greater empowerment and flexibility, thus reducing the dependency on IT to introduce new features to their production systems. They are using WebCenter Sites as their web content management systems deployed for their International Websites. Standardizing on WebCenter Sites has allowed them to consolidate four different Content Management System platforms and created a Content Center of Excellence making it easier for any of their business users to take advantage of the WYSIWYG interface.

They also took advantage of WebCenter Portal to introduce a new company intranet and extranet to replace their antiquated proprietary system.  The fresh new interface for the users will allow them to take advantage of portals to quickly address matters that require their attention.

Perhaps the biggest win at the enterprise level is standardizing on the Oracle platform. They have seen tremendous benefits by being standardized on a focused set of tools and applications.  Their development, testing, administration, and database engineers now have greater flexibility and mobility throughout their enterprise.  Since they all have the same relative skill set, they can flex on certain projects in order to get them to market quicker.  No more Sys Admins having to learn the ins and outs of a particular system and its idiosyncrasies because everything is now a standard Oracle deployment.

Congratulations Choice Hotels!


Statoil Fuel & Retail

Statoil Fuel & Retail
(From R to L : Pandurang Ranjalkar, Mukesh Aghi, Rakesh Pande, Vegar Bøthun (Statoil), GV Rao, Arvind Ankalikar, Scott Howley (Oracle), Santosh Borse, Michael Snow (Oracle))

Statoil Fuel & Retail with their partner L&T Infotech

Statoil Fuel & Retail is a leading Scandinavian road transport fuel retailer that operates across 8 different countries and delivers aviation fuel at 85 airports and produces & sells 750 different lubricant products apart from road transport fuel for both B2B and B2C customer profiles.

Statoil and their partner, L&T Infotech conducted an implementation of JD Edwards ERP to replace the existing SAP ERP and Portals, consolidating 10 existing portals into a single enterprise portal with integration using Fusion Middleware, Portal development using Oracle WebCenter, Oracle Content Management, OBIEE, Oracle CRM on-demand, Single sign-on using Identity Management for JD Edwards, Treasury System, WRECS, and Role allocation using IDM.  At the same time, Statoil setup Oracle WebCenter Content as a centralized document storage integrated with the ERP solution replacing existing IBM Content Management and IBM OnDemand.

Overall the main driving goal was to offer a completely redesigned portal for an easy, secure, scalable and user friendly web application to increase their web footprint and expand Statoil Fuel & Retail’s online business.  

Congratulations Statoil Fuel and Retail!







Tuesday Sep 24, 2013

OOW13-FMW Innovation Awards

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Lan Research Theater

2013 Oracle Excellence Awards for
Fusion Middleware Innovation

We joined together on Monday afternoon at Oracle OpenWorld in the beautiful Lam Research Theater at the Yerba Buena Center for the Arts in San Francisco to celebrate the winners of Fusion Middleware Innovation.

Our relationship with our customers and partners is a relationship whereby we provide ongoing technology innovation and our customers and partners take that technology and teach us new ways to innovate.

Striving for success is what drives Oracle and its customers and partners to continually discover innovative uses for Oracle technology and to deploy successful and groundbreaking solutions and best practices.

This program started 7 years ago with the intent of recognizing customers for achieving significant business value through innovative uses of Oracle Fusion Middleware. When we first held the awards in 2007, we received 68 submissions across just a few categories and products. 

For the last 7 years we have recognized and honored close to 150 award winners spanning multiple categories across Fusion Middleware. This year, we received over 260+ nominations from Oracle Fusion Middleware customers across 8 categories. This year we selected 18 winners. The award is global and every year, we are grateful to receive submissions from around the world.

The success of the Oracle Excellence Awards for Fusion Middleware Innovation program is due to the support of our Oracle leads, product teams, sales teams, marketing, senior management, judges, partners and user group communities. However, the true success of the award program has always been our customers that have taken the time to submit their nominations and compete intensely for the chance to become a recognized leader of Innovation.

Congratulations to all our Fusion Middleware Innovation Winners for 2013!

Oracle Excellence Awards Fusion Middleware Innovation


ORACLE FUSION MIDDLEWARE INNOVATION:
ORACLE APPLICATION DEVELOPMENT FRAMEWORK AND FUSION DEVELOPMENT

Infotech
  • Mobile system includes 7/24 tracking, management, messaging & reporting services. Back tracking up to 6 months. More productive – less fuel expense and faster service delivery
  • 5,000 tps with multilingual solution supporting more than 50,000 mobile devices tracked. Number of vehicles in the system increased 3X in 6 months
  • Sales revenue has doubled while maintenance cost per mobile unit dropped by 50% with over 800 customers worldwide. Full Oracle technology stack implementation


Schneider National Inc
  • Decreased number of vendors that are part of the technology platform resulting in a complete Oracle Technology Stack
  • Lowered the cost of ownership to build and maintain their custom applications with 3X improvement in how applications were previously built
  • Met all user requirements across many applications and services with rich UI functionality leveraging ADF as the base for mobile development


ORACLE FUSION MIDDLEWARE INNOVATION:
SERVICE-ORIENTED ARCHITECTURE AND BUSINESS PROCESS MANAGEMENT

Telefonica Movistar Mexico and their partner S&P Solutions
  • Offered a Mobile Virtual Network Enabler (MVNE) platform to their business partners leveraging Oracle SOA Suite and Oracle Enterprise Repository on Exalogic integration with Tuxedo based applications
  • Supports both JSON/REST services for a self-service mobile (iOS, Android) application and SOAP services for other client applications
  • Achieved a 20% annual ROI and a 40% reduction in Time to Market


Wyndham Exchange and Rentals
  • Provides a 360-degree experience  for WER customers leveraging e-commerce, mobile commerce, social and cloud offerings on a SOA platform
  • Replaced  all heavyweight point-to-point WebMethods integrations to legacy mainframe API’s  with 100’s of stateless web services and orchestrations implemented with Oracle SOA Suite and hosted on Oracle Service Bus
  • Achieved 30% annual ROI, reduce time to market from 12 Months to 12 Weeks, and launched a mobile version of the site which contributes 6% of the overall traffic


Sicredi
  • Corporate portal based on Oracle WebCenter & BPM, unifying all tools and processes such as Loans Approval, running on Exalogic
  • Used Siebel CRM as front-end, connecting it with back-end core banking systems, and using BPM for process automation, WebCenter Content for content management, BAM for monitoring of Business KPI’s
  • All Sicredi employees (around 15,000) in more than 1,100 branches spread across Brazilian territory use this portal. Employees can now vote and approve a loan in less than one day; 300% improvement.

ORACLE FUSION MIDDLEWARE INNOVATION:
ORACLE DATA INTEGRATION

Royal Bank of Scotland
  • Oracle GoldenGate solves timeliness, quality and consistency challenges between critical Customer Grading operational systems and its analytics counterpart
  • Oracle Data Integrator makes changes available in analytics systems the same day they are deployed on the operational system with 100% data quality guarantee
  • Reduced time to market for solutions by 3 to 6 months, 100% data consistency between source and target systems, real-time availability of data, material reduction in Business Risk Weighted Assets


The Yalumba Wine Company and their partner Bristlecone
  • Drove rapid growth modernization requirements for existing manufacturing processes to meet globalization demands, overall time-to-market, and better operational efficiency objectives of product development
  • Oracle Data Integrator is leveraged to pull data from Salesforce.com and JD Edwards and other source systems for consumption by data warehouse
  • Provides better visibility for the business users, shorter data loading and transformation performance to their data warehouse with rapid incorporation of new data sources, and a solid future-proof foundation for their organization


ORACLE FUSION MIDDLEWARE INNOVATION:
ORACLE IDENTITY MANAGEMENT

Putnam Investments and their partner APTEC
  • Migrated 80 core applications from Sun Access Manager to Oracle Access Manager in a year’s time
  • Replaced a competitive Identity Management solution with Oracle Identity Manager to automate access requests and approval workflows
  • Allows Putnam to grow and expand into new market areas like mobile  through a common converged security infrastructure


ANZ Bank and their partner Oracle Consulting
  • Migrated their award winning mobile banking application from an Identity Silo over to the Oracle IDM Platform to provide device registration, authentication, authorizations and application SSO
  • Provides a consistent customer experience regardless of how they access the system (Mobile, Web, ATM…)
  • Using a single security layer resulted in extremely high levels of code reuse and 60% reduction of interfaces needed internally


ORACLE FUSION MIDDLEWARE INNOVATION:
BUSINESS ANALYTICS(ORACLE BI, ORACLE EPM, AND ORACLE EXALYTICS)

WellPoint and their partner InterRel
  • Largest Health Insurer in America and 1st company in the world live on Oracle EPM 11.1.2.3 on Exalytics
  • In response to the Affordable Care Act (2010), their implementation actually reduced the total cost of ownership by 50% with a simpler environment that is faster and easier to maintain
  • Increased performance by up to 4-fold while saving hundreds of thousands of dollars


Sita and their partner Infosys
  • Transformed finance & procurement for a complete end to end integrated reporting and analysis solution
  • Finance shared services center unification powered by Oracle BI Applications, EPM Applications, Essbase, SOA, DRM, Data Integration, E-Business Suite, Oracle Database
  • Just in time analysis of spending delivered to executives and business managers


ORACLE FUSION MIDDLEWARE INNOVATION:
ORACLE CLOUD APPLICATION FOUNDATION

Pegasus Solutions
  • Connects ~100,000 hotels globally to all global distribution systems (Sabre, Galileo, Wordspan, Amadeus) and major online distributors (Expedia, Orbitz, Travelocity, Hotwire, etc.)
  • Used sophisticated caching abilities of Coherence to provide excellent user experience, and decrease load to systems
  • Reduced time to complete transactions by 98% ; 25% increase in throughput; increased availability in event of partner service outage


NTT Docomo, Inc.
  • Implemented real time sales and contract management system enabling all services requested by customers for immediate activations before customer leaves the DOCOMO store
  • Business drivers: more robust DR strategy, room to grow the business, and ability to move custom Java development to a platform with built in standards - WebLogic Suite and JRockit
  • Results: better performance; better reliability; better stability: <100msec GC pause time; smooth migration


Telefonica
  • Delivers consolidation, performance, scalability, reduced complexity and OPEX with better monitoring and diagnostics
  • Running over 40,000 Tuxedo services, all fronted by WebLogic Server, managing over 250 M transactions per day; consolidated 26 servers onto 3 Exalogic half racks
  • Resulting in ZERO downtime, 10x performance increase; more than 6,500 million business services executed per month with peaks close to 10 billion


ORACLE FUSION MIDDLEWARE INNOVATION:
ORACLE WEBCENTER

Choice Hotels and their partner Thought-Matrix
  • Supporting $6B worth of Reservation Activity to 6000+ franchisees.  Over 6M website visits annually. Over 27M page views annually. 6 languages supported
  • Consolidated four different CMS platforms with WebCenter Sites and created a Content Center of Excellence. Local Teams around the world can now easily manage their content
  • Standardized on a platform thus reducing their Total Cost of Ownership and decreasing Time to Market


Statoil Fuel & Retail and their partner L&T Infotech
  • Integrated a single end-to-end solution catering to customers across 8 different countries and languages and multiple profiles (with DB driven translations) to offer fuel and lubricants
  • Solution utilizing the best in class products: WebCenter Portal, WebCenter Content, IDM, SOA, JDE and CRM On-Demand to deliver a fast, secure, robust and scalable solution
  • Consolidated more than 10 existing SAP portals into a common personalized portal for Partners, Station Managers and Support Staff exposing JDE Enterprise One portlets for quick JDE access and integrated enterprise portal


ORACLE FUSION MIDDLEWARE INNOVATION:
ORACLE EXALOGIC ELASTIC CLOUD

University of Melbourne
  • Business transformation including platform refresh and new data center rollout
  • High performance Oracle Exalogic & Exadata platform provides an integrated infrastructure – Currently runs E-Business Suite, Student Portal, Integration & Identity Management
  • The Oracle Exalogic & Exadata solution has enabled 3 Million+ logins in 3 months, 5 seconds maximum response time for all transactions in Student Portal, 20% savings by reusing data services when building new applications


NTT Communications Corporation
  • Ranked No.1 in telecom industry in the Fortune Global 500 and going through business transformation from landline to mobile
  • Improved user experience, capacity, operational workload and provides competitive services and sales tools to support proactive sales activities
  • Oracle Exalogic and Oracle Exadata solution achieved performance requirement of 84M transactions per minute for real time traffic monitoring without packet loss

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There were also 8 Partners recognized across Fusion Middleware as part of these winning nominations and so many others who worked hard to submit nominations that weren’t winning awards this year but certainly deserved one.

Congratulations to these Innovative Oracle Partners!

Oracle Excellence Awards Fusion Middleware Innovation Partners


Tuesday Sep 10, 2013

My Theory of Inverse Relationships: Technical Sophistication vs Compensating Customer Service

Statistics are everywhere – people that are engaged in life and work are generally happier people because their needs are met without excessive hassles.  Download Employee Engagement Report Free Today!
As we move towards a more self-service technology-enabled culture, I have a theory of inverse relationships that is starting to take shape. I have had a few more experiences over the past couple of weeks that lay credence to my nascent theory.

I believe that there is an inverse relationship between the technical sophistication of companies and their person-to-person relationships. You may remember a post I did right around this time of year a couple of years ago entitled “Mayberry RFD meets the WWW” that started to examine my perspective. I'm still a believer.

As many of our readers know from my previous posts, my family is now in the beginning of the college years and we’ve just delivered our daughter to a beautiful small liberal arts University in upstate NY. Wish her well as she focuses on Neuroscience to cure all of our imminent dementia and Alzheimer’s disease. I hope I remember to thank her someday.  Because of this – I’ve had a lot of drive time (5 hrs each way) to do some thinking about this subject and some experiences over the process.

I’ll start with a recent experience with my local spring water delivery service. This company has been around for eons and very service-focused. As I’ve been trying to do all my bill paying online and we hadn't ordered water for a couple of years, I took a look at their website to see if I could just pay my bill by credit card. Sure enough – they have a “Pay your bill online” button on their site. When clicked, I was presented with a form to fill out and a submit button. Easy, painless and fast. Yet I received no email confirmation of my payment that is usually the norm with online payments of this sort. Suspicious and concerned that I perhaps just distributed my credit card number to a phishing expedition – I emailed the company and had a response within a couple of hours that read something to the effect of (I’ll paraphrase) – “Oh ya – that’s never worked – give us a call and we can take care of it over the phone…”  So – here’s a small company trying to survive against its much larger competitors with a bigger regional footprint that hasn’t prioritized their online bill pay as worth the investment or PREFERS to have the traditional biller and payer relationship by mailed checks or phone. The nice thing about this in many ways – is that when I called and spoke with “Mary” – she was genuine, friendly, and truly apologetic that their online system has never worked. Technical sophistication level: LOW. Customer Service level: HIGH. Customer Loyalty because of the overall positive experience = HIGH.

Those of you that are dealing with College or University online systems for students, parents, faculty and vendors are probably used to a wide range of functionality. My wife is an academic at a major university and we’ve seen all sides of this. This is NOT the public-facing Admissions advertising and marketing site, but instead how the students and parents deal with payments, registrations, insurance, financial aid, etc.. Lately, we’ve had the Uber Portal experience at my daughter’s University that thus far seems to be the most awkward and poorly designed collection of services we’ve ever experienced. Where is that tuition going? Like many universities, this portal is an open source project and feels like a garage project done in an intern’s spare cycles. Yet – in following my inverse technology theory – when I call the University (ANY department) to ask about something that isn’t clear or working on their portal, I often get a confirming statement about the portal being down or other less than glowing statements, and then the BEST customer service experience on the phone with people bending over backwards to help assist you with whatever request they need to get the job done in spite of the poor system that should have taken care of the problem or question in the first place. Technical experience to solve your problem online = LOW. Customer Service experience to compensate for poor online system =- HIGH. Overall experience = HIGH despite the high tuition bills that we’ll be paying until we’re 90.

Many Universities aren’t in the same boat – and although I’m not shipping my daughter off to Australia, one of our great customers there talks about how Oracle WebCenter provides the enterprise platform for University of Melbourne’s Student Portal, allowing the aggregation of all services and applications that students need to manage their academic and social lives while enrolled at the university. Check out this link:University of Melbourne Empowers Student Portal with Oracle

Lastly – I had another great experience while I was helping my daughter move into her dorm. As expected, we forgot some items and needed a few things so I took a trip down to the local hardware/country store. There they had everything we needed along with the most incredible customer service I’ve experienced in a retail establishment for a long time. I had a short list of items to find, but I’m a sucker for a country store that claims to have everything and did some aisle roaming to see what they really had.  During my 45 minutes there (my wife says it was more like 1.5 hrs) I had more people offer to help me and actually do so than you usually would experience in a brand-recognized chain store which this definitely wasn’t. To test my theory when I returned home – I went looking for their website and sure enough – this is what I found:   “Our Website is Under Construction - Please stop Back!“

The sidebar on the site under construction did confirm both my experience and current theory. I've changed the names to avoid any free advertising.

Welcome to Small Town General Store!
Our slogan says it all...Experience a Modern Day General Store.
We welcome you to visit our family-owned general store in Smallville, USA where the experience will make you want to visit again and again.  At Small Town General Store - you will find a full selection of electronics, paint, hardware, housewares and office supplies.  We believe in offering a wide variety of product with exceptional customer service.  Our friendly staff will greet you upon entering the store and direct you towards whatever your project requires that day.  Need advice on the project?  No problem our staff is well versed in everything we sell and we offer DIY books as reference.  Don't see what you are looking for - we have the ability to special order almost anything you need.  Whether you are a contractor, local business owner, homeowner, student or just passing through our town, Small Town General Store has something for you.

So - what does this all mean? You might be saying that of course, small town local business has to compensate with great customer service to compete with the big box stores and larger franchised services and you might be right. What about the ideal combination? What if you had the ultimate self-service online experience AND the company was a pleasure to deal with day in and day out? Employees that are happier at their jobs because they have the tools to get the job done quickly, efficiently and accurately will also provide a much better customer experience because they aren't fighting with systems that make their job miserable. Food for thought.

Watch this newly released WebCenter Portal Demo that will change your expectations for portals in your organization.

To learn more about this, don't miss our upcoming webcast on the NEW Release of Oracle WebCenter on Sept. 12th - see banner below. This will also be available On-Demand (AKA Self-Service!!) after this date, so register today and you 'll get the On-Demand link sent to you automatically after the event.

Register today - Watch this Week!



Tuesday Aug 27, 2013

Oracle WebCenter and Mobility

Oracle WebCenter and Mobility

August 2013

Guest post provided by: Christina (Gibb) Kolotouros | Director, Product Management, Oracle WebCenter

Smartphones and tablets are proliferating throughout the consumer market. Sales of smartphones are finally overtaking feature phone sales (according to IDC) this year. In addition, tablet shipments continue to grow, increasing 142% year over year as of Q1 2013 (according to IDC). This enables a mobile, always-connected workforce for many companies with B.Y.O.D. (bring-your-own-device) policies. Many of our customers are looking for ways to provide mobile solutions to enable employees to check email, progress issues, respond to alerts, make and communicate decisions, and download and work on documents - all while on the go without having to get to their laptop and log in to the corporate network. Let's take a look at how Oracle WebCenter provides solutions for a mobile workforce.

Oracle WebCenter Sites 11.1.1.8 enables marketers to engage, guide, and convert customers with media rich online experiences for web and mobile. As mobile usage has grown, a rich and engaging mobile experience has become a necessary component of an organization’s digital strategy. The challenge, however, is in creating and managing mobile experiences that are optimized for delivery to the thousands of different devices that exist today and for those to come in the future.

Organizations may choose to enable a uniform browser experience across PC’s, tablets and mobile phones by utilizing the same Web content, templates, site plans, and navigation for traditional and mobile sites. Or, organizations can opt to create experiences that are tailored for specific device types by designing customized templates and site plans for mobile specific pages. WebCenter Sites also supports HTML-5 and responsive design for organizations that choose to design responsive templates that render an automatically optimized experience across device types. Users can quickly create and edit mobile pages using visual drag-and-drop and rich text editing tools in the WebCenter Sites authoring interface. Then, in that same interface, they can preview and interact with that content directly in the context of different mobile devices, even preview different devices side-by-side.

WebCenter Sites’ mobile option enables organizations to easily extend their traditional Web presence to the mobile channel and to deliver highly personalized and relevant multichannel marketing initiatives, while also saving significant time and effort in managing mobile sites. See this datasheet for more information on WebCenter Sites' Mobility Option (new on the price list).

Oracle WebCenter Portal is a web platform for creating and managing role-based intranets, extranets, composite applications, and self-service portals for desktops, tablets, and mobile devices. Like WebCenter Sites, WebCenter Portal 11.1.1.8 introduced new tooling for the application specialists to create and manage mobile experiences. Users can leverage existing portals with mobile device compliant markup for mobile devices, or they can opt to create portals that are tailored for specific device types by creating page variants for specific devices like 10 inch tablets or iPhones. WebCenter Portal provides responsive design components out-of-the-box to be used for both web and mobile. These components will adjust their layout depending on the real estate given by the device. Like WebCenter Sites, WebCenter Portal creators can preview page rendering and interact with their portals directly in the context of different mobile devices within the main interface, including changing landscape or portrait orientation.

Both WebCenter Portal and WebCenter Sites simplify development of mobile applications with support for seeded devices and device groups, creation of new devices and device groups, and creation of device variants.



Portal developers gain HTML5 support with this latest release, as well as support for mobile devices and touch gestures in both iOS and Android. Portal developers can also create custom mobile applications leveraging the ADF Mobile Framework, WebCenter Portal Services exposed via the REST API, and can use developer documentation and samples provided. In addition, any optimized web pages can be embedded into this mobile application and shown in the embedded browser for a consistent user experience.

In addition to mobile-enabling portals, or building custom mobile applications to interact with the portal server, WebCenter Portal also has an iPhone/iPad application for end users to access and interact with their portals.



Oracle WebCenter Content users can share information efficiently on their choice of device and in process-centric business applications. Like WebCenter Portal, WebCenter Content provides end users with mobile applications to access and interact with their content. The application is optimized for both smartphones and tablets, and supports iOS and Android. Users can search, browse, view, favorite, email, and download content, allowing them to take important documents offline.



Oracle WebCenter enables companies with a mobile, always-connected workforce to provide their employees with the ability to access business documents, access and interact with their portals, and to provide their customers with rich mobile experiences.



Friday Aug 02, 2013

Delivering the Integrated Portal Experience!

Guest post by Richard Maldonado, Principal Product Manager, Oracle WebCenter Portal

Organizations are still struggling to standardize on a user interaction platform which can meet the needs of all their target audiences.  This has not only resulted in inefficient and inconsistent experiences for their users, but it also creates inefficiencies (productivity and costs) for the departments that manage the applications and information systems.  Portals have historically been the unifying platform that provide IT with a common interface which can securely surface the most relevant interactions for a given user and/or group of users.  However, organizations have found that the technologies available have either not provided the flexibility necessary to address all of their use cases, or they rely too much on IT resources to manage, maintain, and evolve. 

Empowering  the Business Groups

LOB guy gets some powerThe core issue that IT departments face with delivering portal experiences is having enough resources to respond and address the influx of requirements which come in from the business.  Commonly, when a business group wants a new portal site established for their group, they will submit a request to the IT dept, the IT dept then assigns a resource to an administrator and/or developer to build.  Unfortunately, this approach is not scalable, it can be a time consuming activity which requires significant interaction between the business owner and the IT resource.  A modern user interaction platforms should empower the business groups by providing them tools which they can use to build and manage the portal experiences without the need for IT's involvement.  And because business groups rarely have technical resources (developers) on staff, the tools must be easy enough that virtually any business user could use.  In addition, the tool must be powerful enough to allow them to build the experience that they need, things such as creating a whole new portal, add/manage page and page hierarchy, manage user/group access, add/modify components within the page, etc.  This balance between ease-of-use and flexibility is key to the successful adoption of tools which will ultimately reduce the burden on IT, respond to the needs of the business, and deliver high-value experiences for the users. 

Ready or Not, Here They Come: Smartphones and Tablets

Gal with a Tablet

Recently, several studies have highlighted that smartphone and tablet-style devices have overtaken PC's in both sales and usage.  This shift is further driving organizations to revaluate how they're delivering data, information, and applications to their users.  Users are expecting to get the same level of access and interaction, but in a ways which are optimized for the capabilities of the device that they are using. 

Expect More

With the ever growing number of new IT projects and flat/shrinking budgets, organizations are looking for comprehensive solutions which can deliver integrated web experiences that are tailored for the users and optimized for mobile devices.  Piecing together a number of point solutions is no longer an option.  A modern portal technology should not only address the traditional needs of integrating and surfacing back-end applications/information, but it should enable the business through easy-to-use tools and accelerate the delivery of mobile optimized experiences.  


WebCenter in Action Series:
Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter

QUALCOMM

Keste

Featuring Qualcomm & Keste

Watch an On-Demand Webcast to Learn More!



Wednesday Jul 31, 2013

Expectations of Today's Knowledge Workers

It Ain't Easy Being a Knowledge Worker!

Guest post: John Klinke, Senior Principal Product Manager, Oracle WebCenter Content

(Part 1 of a 2-Part Post)

Knowledge workers today have high expectations when it comes to enterprise content management. They want content to be easy to find, easy to share, and at their fingertips whether they are working on their computer, a mobile phone, or a tablet. 

In my product management role at Oracle, I face the same frustrations as other knowledge workers face when it comes to tracking down the latest version of a document, or accessing files while on the road, or getting a large file to my colleague without hitting email file size restrictions. I also see firsthand the potential of being able to re-use content across different applications and streamlining business processes like case management. Like others, there are times when I’ve got too much to do in too little time, and I appreciate any productivity improvement that gives me access to the files I need without hitting a new login screen or having to click five times before getting to a download button.

To bring about these productivity improvements, a successful ECM solution needs to excel in 3 key areas: user experience, mobility, and application integration.  User experience needs to be consumer-grade. An ECM user interface should be fast, intuitive, and designed to address the critical content management use cases around quickly finding, viewing, and sharing files. On the mobility front, an ECM solution must provide engaging mobile applications that are optimized for each mobile device. Knowledge workers on their phone or tablet should be able to quickly locate the files their looking for, easily share them with others, and tag them for offline viewing or later retrieval. For application integration, ECM solutions should give knowledge workers seamless access to files they need in context without placing additional burdens on IT with regards to deployment, maintenance or content governance.


Mortenson Construction Builds Faster with Oracle WebCenter

Learn how Mortenson Construction has used Oracle WebCenter technologies to improve the timely flow of project content to collaborative teams, reduce costly rework and improve customer satisfaction:


Monday Jul 29, 2013

What’s Going On in Digital Experience? The Latest in Key Trends

Guest Post by Stephen Schleifer, Senior Principal Product Manager, Strategy, Oracle WebCenter Sites

What’s Going On in Digital Experience? The Latest in Key Trends

As with many consumer-facing markets, digital experience tends to move pretty fast.  Just as organizations begin to get a handle on how, where and when to best engage with their target audiences in the digital world, things begin to shift again as consumers change their online habits.  However, there have been a number of trends that have been more or less constant over the past few years; some have grown steadily over time, others have been slow out of the gate, and then quickly reached a critical mass, but they have always been cornerstones of web experience management.  While the following is far from representative of everything that’s going on in this dynamic market, let’s take a quick look and see what’s going on in a few key areas:

Mobile Gets Practical

webcenter_sites_mobile.jpgMobile is an example of a digital experience trend that went from ‘might do’ to ‘must do’ in the space of a year (hello, iPhone), and has continued to grow in importance ever since.  However, whereas a couple of years ago organizations were still wondering how to best tackle the mobile experience (mobile web, mobile apps, mobile first etc.), we’re now at a place where organizations have a better understanding of each approach, and how to apply them to drive specific business outcomes, whether that be engagement, self-service or commerce.

When it comes to mobile site management, most customers we speak with are now viewing this as an integrated part of managing their overall online experience, while acknowledging that it comes with a distinct set of requirements that may need to be met separately, depending upon specific objectives.  They want to maximize efficiencies by reusing content and integrating site authoring and publishing processes across web and mobile, and by leveraging responsive design to cut down on site development and speed time to market.  However, they also want the flexibility of a web experience management solution that can provide as much support as possible for mobile-specific requirements when needed, from ease of mobile template customization, to device management.

Multi-channel Gets Back the Brand Site

Managing content and experiences across multiple channels has continued to be a tricky problem to solve.  Basically, as more online channels have emerged – from brand sites, to micro and multi-lingual sites, to email campaigns, through to mobile and social– the more complex content management has become for online marketers.  Meanwhile, against this backdrop of channel proliferation, the value and function of the brand site itself began to get called into question (remember the trend of companies dropping their .coms and moving to Facebook?). 

Easy creation and management of multi-channel brand sitesWhat we’re seeing now is the reassertion of the importance of the brand site; the idea of the corporate .com as a center point of digital experience.  The content that drives activity on other online touch points (email offers, social promotions, microsite landing pages) ultimately points back to the brand site, where all of these channels converge, thereby centralizing marketing processes such as lead capture or facilitating deeper brand engagement.

As a part of this effort, web marketers are looking to be able to access the content that is originating from other channels (regardless of where it is stored), from within the web experience management system authoring environment, and incorporate it within brand sites to produce a more unified, cross-channel experience.

Personalization Comes of Age

Personalization comes of AgeThe drive to personalize digital experiences has been an interesting trend to watch; it’s perhaps the one that has experienced the most hype over time, but it has also been the slowest to take hold, as it has taken a number of years for solutions to get up to where the market needs them to be.  Of course, personalization is a broad term, and it can encompass everything from targeting experiences to different customer segments, to making online search more relevant and intuitive through guided navigation, to providing tools that enable site visitors to tailor their own online experience.

One thing that is certain is that has finally reached the tipping point, where every organization we engage with has some sort of personalization initiative on their short list of digital experience priorities.  That said, not all organizations want to jump in with both feet, especially when it comes to areas like content targeting.  Some organizations are still choosing to start with smaller-scale experimentation, using specific pages or promotional sites as targeting test grounds.  Others are taking a more committed approach and are implementing content targeting throughout the web and mobile sites.  Meanwhile, a small, but  growing amount are investing in fully automated, predictive solutions.

This latter area is where we expect to see the most interest and growth in the coming year.  Web marketers are beginning to see the power of connecting the native targeting engines in web experience management systems to predictive solutions that can offset the labor associated with managing segmenting and targeting data through automation, while delivering higher success rates for metrics like click-throughs and conversions.


Thursday Jul 04, 2013

Happy Independence Day from Oracle US WebCenter Team

From All of Us Here on the

Oracle WebCenter Team

Wishing Everyone a

Happy & Safe

Independence Day Holiday

Happy 4th of July

And just in case you live elsewhere in the world and might be wondering what all this celebration is about?

Here's a quick education from the History Channel:



Wednesday Jul 03, 2013

Process Power to the People that Create Engagement

Organizations often speak about their engagement problems as if the problem is the people they are trying to engage - employees,  partners, customers and citizens.  The reality of most engagement problems is that the processes put in place to engage are impersonal, inflexible, unintuitive, and often completely ignorant of the population they are trying to serve.

Life, Liberty and the Pursuit of Delight?

How appropriate during this short week of the US Independence Day Holiday that we're focusing on People, Process and Engagement. As we celebrate this holiday in the US and the historic independence we gained (sorry Brits!) - it's interesting to think back to 1776 to the creation of that pivotal document, the Declaration of Independence. What tremendous pressure to create an engaging document and founding experience they must have felt.

Life, Liberty and the Pursuit of Glee??
"On June 11, 1776, in anticipation of the impending vote for independence from Great Britain, the Continental Congress appointed five men — Thomas Jefferson, John Adams, Benjamin Franklin, Roger Sherman, and Robert Livingston — to write a declaration that would make clear to people everywhere why this break from Great Britain was both necessary and inevitable.

The committee then appointed Jefferson to draft a statement. Jefferson produced a "fair copy" of his draft declaration, which became the basic text of his "original Rough draught." The text was first submitted to Adams, then Franklin, and finally to the other two members of the committee. Before the committee submitted the declaration to Congress on June 28, they made forty-seven emendations to the document. During the ensuing congressional debates of July 1-4, 1776, Congress adopted thirty-nine further revisions to the committee draft. (http://www.constitution.org)

If anything was an attempt for engaging the hearts and minds of the 13 Colonies at the time, this document certainly succeeded in its mission. ...Their tools at the time were pen and ink and parchment. Although the final document would later be typeset with lead type for a printing press to distribute to the colonies, all of the original drafts were hand written. And today's enterprise complains about using "Review and Track Changes" at times.  Can you imagine the manual revision control process? or lack thereof?  Collaborative process? Time delays? Would  implementing a better process have helped our founding fathers collaborate better?

Declaration of Independence rough draft below. One of many during the creation process. Great comparison across multiple versions of the document here.



Tuesday Jul 02, 2013

People, Process & Engagement: WebCenter Partner Keste

Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry.

Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes.

Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal

 Keste, Oracle Platinum Partner

Customer Overview

Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others.

Customer Business Needs

Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use.

The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details.

Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals.

Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base.

Solution Overview
In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers.

This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts.

This is a conceptual view of the Customer Portal showing the details of the components that make up the solution.

Qualcomm Architecture Omnitracs

The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not.

Here are two sample screenshots of the portal application built in Oracle ADF.

Qualcomm Omnitracs

Customer Benefits

The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are:

  • Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages.

  • Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes

  • Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included:
    • Unity Core
    • Salesforce.com
    • Merchant e-Solution for credit card
    • Custom Omnitracs Applications like CUPS and AUTO
    • Security utilizing OID and OVD
    • Back end integration with EBS (Data Guard) and iQ Database

Business Impact

Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products.

Some of the Immediate Benefits are

  • The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster!
  • With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services.
  • 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality
  • Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience
  • Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens.
  • Helped sales of the new product by having an easy way of ordering and activating the product.
  • Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application.

Some of the anticipated longer term Benefits are:

  • Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets
  • Easy integration with content management to allow business owners more control of the product catalog
  • Overall reduced TCO with standardization of the Oracle platform
  • Managed IT support cost savings through optimization of technology skills needed to support and modify this solution
  • ------------------------------------------------------------

    Oracle WebCenter Solves Complexity in the Transportation Industry


Thursday Jun 06, 2013

WebCenter for Transportation: Directorate General of Civil Aviation Streamlines Key Aviation Applications

Directorate General of Civil Aviation Streamlines Key Aviation Applications Access, Improves Productivity and Reduces Maintenance Costs

A part of the French Ministry of Ecology, Energy, Sustainable Development, and Urban Planning (MEEDDAT), the Directorate General of Civil Aviation (DGAC), is the state agency guaranteeing air traffic security and safety. As a service provider for airlines, DGAC manages air traffic for more than 3 million flights per year, supporting 125 million passengers across 500 airports. The organization selected Oracle to ensure structured and efficient Web access to information, consolidate business applications on a single platform, and reduce the complexity and cost of managing its existing information system.

Oracle Customer:  Directorate General of Civil Aviation (DGAC)
Location:  Paris, France
Industry:  Travel and Transportation
Employees:  12,500
Annual Revenue:  Under $100 Million


DGAC Cuts Subscription Costs with Oracle WebCenter Portal

Using Oracle WebCenter Portal, Oracle SOA Suite, and Oracle Exalogic, DGAC reduces the cost of subscriptions to newsletters and provide to its 12,500 employees a collaborative workspace portal.


Challenges

  • Foster collaborative practices, build collective intelligence, improve knowledge sharing, and increase paperless processes to improve air traffic control agents’ productivity
  • Accelerate the integration of DGAC business applications as financial, human resources, technical data management, into the new virtual office infrastructure
  • Consolidate and standardize key aviation applications on a comprehensive and scalable platform, to reduce management costs and ensure high-availability
  • Provide airlines and airports with structured and high performing access to the portal
  • Position the information system department -as a vector of transformation and of modernization for the organization

A word from Directorate General of Civil Aviation (DGAC)

– "The Directorate General of Civil Aviation is taking advantage of Oracle Exalogic’s consistent platform to provide a consolidated view of our applications and support our overall modernization strategy. Thanks to Oracle, we have saved roughly one million Euros on maintenance costs for the old applications."- Jean Pierre Desbenoit, Director of Information Systems and Modernization, Directorate General of Civil Aviation

Solutions

Oracle Product and Services

  • Deployed the virtual office infrastructure on Oracle WebCenter Portal, improving communication, collaborative processes and Web applications access for 12,000 employees
  • Reduced the size of attachments in the e-mail system by 30% with a collaborative workspace portal that can offer agents the information they need and enhance security management and storage space
  • Saved US$260,000 on annual newspaper subscription costs by allowing every agent to access rich site summary (RSS) flows on the Oracle Portal
  • Optimized employee reclassifications and retraining, thanks to training processes accessible to the administrative agent and the financial manager in the virtual office infrastructure provided by Oracle Portal
  • Improved technical information traceability and the ability to produce new educational materials and training for agents with Oracle User Productivity Kit
  • Enabled structured extranet access to airline companies and airports, allowing them to access airline traffic resources by deploying Oracle WebCenter Portal on Oracle Exalogic
  • Consolidated key business applications using Oracle SOA Suite and Oracle Exalogic, to save more than 1,000 worker days annually to maintain applications, and approximately US$1 million for technical outsourcing,
  • Gained the ability to improve reliability and availability of the intranet and extranet by implementing two fully redundant Oracle Exalogic platforms to achieve business continuity

Why Oracle

"We selected Oracle because, from a functional point of view, its solutions meet our users’ expectations. On a technical level, its solutions integrate seamlessly with our existing infrastructure. Oracle also meets our cost and strategy needs in the short, medium, and long term—enabling us to overcome existing information system issues as well as prepare to meet future challenges," said Jean Pierre Desbenoit, director of information systems and modernization, Directorate General of Civil Aviation.

Implementation Process

With the support of Klee Group, DGAC implemented virtual office architecture on Oracle WebCenter Portal. The platinum partner Easyteam helped the organization to consolidate its key business applications on an Exalogic platform, using Oracle SOA Suite.

Partner

Oracle Platinum Partner Easyteam and Klee Group provided consulting and expertise services to implement a reliable and standardized platform, consistent with the DGAC modernization strategy.


Watch an On-Demand Webcast to Learn More!



An Oracle Technology Solution for Transportation Agencies

Transportation Agencies face key challenges and market forces that drive the
need for Oracle WebCenter, including:

  • Management of unstructured content

  • Increasing need to collaborate

  • Lack of comprehensive records management

  • Increasing need for accountability






Persistent price wars. Evolving safety, security, and financial regulations. Demand for 24/7 systems availability. To meet all of your business challenges, Oracle's Technology Solutions for Travel and Transportation deliver a powerful combination of technology and business processes. Only Oracle powers the information-driven enterprise by offering a unified data model to integrate information over a wide geographical area and across multiple business units.

What’s Driving the Need for Oracle Technology Solutions at Transportation Agencies?
Transportation agencies face the following key challenges and market forces that are driving the need for Oracle technology solutions:

  • Management of Unstructured Content. Transportation agencies are flooded with content used in the daily processes of running an organization. Content— such as real estate transactions related to right of way, project proposals, design specifications, scope of work documents, and contracts and RFIs from ongoing  projects—is created and, for the most part, stored is disparate systems that are not always interconnected to one another. Multimedia assets such as images and videos require a scalable architecture that will maintain performance as the repository grows.
"Transport for London Optimizes Management of US$59 Billion Project Portfolio While Cutting Overhead
"Consolidating project management data with Oracle’s Primavera Portfolio Management keeps our Investment Programme on track, while delivering maximum value to travelers and tax payers."
– David Hartley, Investment Programme Management Office, Transport for London
  • Collaboration Between Internal Staff and Contractors. To manage and access content across the project lifecycle, agencies require collaboration for archival, redlining, and retrieval of content—such as e-mail, digital video, engineering drawings, proposals, and survey records.
  • Lack of Comprehensive Records Management. To support regulatory compliance (for example, safety or finance) and eDiscovery (electronic discovery under Federal Rules of Civil Procedure), agencies need to be able to efficiently access and compile all historical documents, design plans, and images needed to support litigation.
  • Accountability, Transparency, and Effective Stewardship of Tax Dollars. Agencies can improve their accountability, transparency, and stewardship by providing simplified Web interfaces that offer access to the agency’s public content, activity, and performance measures. For example, an agency can provide access to maps and content demonstrating its sound environmental practices, or how it’s allocating funds in accordance with the American Recovery and Reinvestment Act.
  • 360-degree View of Projects. Agencies benefit from a single solution that can manage projects of any size, adapt to various levels of complexities within a project, and intelligently scale to meet the needs of various roles, functions, or skill levels in an organization and on a project team.
  • Complete Business Intelligence. Oracle’s technology solutions provide relevant insight to everyone in an organization through interactive dashboards, ad hoc queries, notifications and alerts, enterprise and financial reporting, scorecard and strategy management. This results in improved decision-making, better-informed actions, and more efficient business processes.
“Thanks to Oracle technologies and our virtual desk project, we will be able to offer all agents a personalized workspace tailored to their job. In the back office, this architecture will allow us to standardize our suite of applications and cut our maintenance costs by 50%.”
– Jean Pierre Desbenoit, Deputy Head of IT Systems and Modernization, Direction Generale de l’Aviation Civile


Technology Solution Breakdown

  • Oracle Database – Back-end repository, spatial
  • Oracle WebCenter – Unstructured content, records management, social and collaboration, Web experience management, next-generation user experience, and portal
  • Oracle Business Intelligence – Includes reporting, dashboards, and drill-downs
  • Oracle’s Primavera P6 Enterprise Project Portfolio Management
  • Oracle Autovue – View, redline, and collaborate on various document types, including CAD
Why Our Technology Solution Works
  • Industry standards-based technology allowing for ease of integration with existing technology investments
  • Complete and integrated stack of technologies for collaboration, Web content management, document management, records management, wikis,
  • and blogs
  • Data management platform able to view structured and unstructured data types, including CAD
  • Map integration, interactive map-based content search, and content search results displayed on an interactive map
  • Ability to centrally manage records in disparate locations: file system, SharePoint, content server, physical records


Only Oracle delivers a complete platform of database, middleware, applications, servers, and storage—all based on open standards—to transform transportation agencies.

Oracle Transportation Management:



Watch an On-Demand Webcast to Learn More!



About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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