Thursday Mar 21, 2013

Today's WebCast - Oracle Social Business Thought Leaders

Join us today (03/21/2013 10am PST / 1pm EST) for an interesting presentation by Jeanne Bliss on

"The Five Critical Decisions Made by Beloved and Prosperous Companies"

Oracle Social Business Thought Leaders Webcast Series


Tuesday Oct 02, 2012

WebCenter Innovation Award Winners

Of course, here on our WebCenter blog – we’d like to highlight and brag about our great WebCenter winners.

The 2012 WebCenter Innovation Award Winners

University of Louisville

University of Louisville

  • Location: Louisville, KY, USA
  • Industry: Higher Education
  • Fusion Middleware Products: WebCenter Portal, WebCenter Content, JDeveloper, WebLogic, Oracle BI, Oracle IdM

University of Louisville is a state supported research university

Statewide Informatics Network to improve public health

The University of Louisville has implemented WebCenter as part of the LOUI (Louisville Informatics Institute) Initiative, a Statewide Informatics Network, which will improve public healthcare and lower cost through the use of novel technology and next generation analytics, decision support and innovative outcomes-based payment systems.

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News Limited


News Limited

  • Country/Region: Australia
  • Industry: News/Media
  • FMW Products: WebCenter Sites
  • Single platform running websites for 50% of Australia's newspapers

News Corp is running half of Australia's newspaper websites on this shared platform powered by Oracle WebCenter Sites and have overtaken their nearest competitors and are now leading in terms of monthly page impressions. At peak they have over 250 editors on the system publishing in real-time.
Sites include: www.newsspace.com.au, www.news.com.au, www.theaustralian.com.au and many others

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Life Technologies

Life Technologies Corp.

Country/Region: Carlsbad, CA, USA
Industry: Life Sciences
FMW Products: WebCenter Portal, SOA Suite

Life Technologies Corp. is a global biotechnology tools company dedicated to improving the human condition with innovative life science products. They were awarded an innovation award for their solution utilizing WebCenter Portal for remotely monitoring & repairing biotech instruments.

They deployed WebCenter as a portal that accesses Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired.  The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers.  The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs.

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China Mobile

China Mobile Jiangsu

China Mobile Jiangsu is one of the biggest subsidiaries of China Mobile. It has over 25,000 employees and 40 million mobile subscribers.

  • Country/Region: Jiangsu, China
  • Industry: Telecommunications
  • FMW Products: WebCenter Portal, WebCenter Content, JDeveloper, SOA Suite, IdM

They were awarded an Innovation Award for their new employee platform powered by WebCenter Portal is designed to serve their 25,000+ employees and help them drive collaboration & productivity.

JSMCC (Chian Mobile Jiangsu) Employee Enterprise Portal and Collaboration Platform. It is one of the China Mobile’s most important IT innovation projects. The new platform is designed to serve for JSMCC’s 25000+ employees and to help them improve the working efficiency, changing their traditional working mode to social ways, encouraging employees on business collaboration and innovation. The solution is built on top of Oracle WebCenter Portal Framework and WebCenter Spaces while also leveraging Weblogic Server, UCM, OID, OAM, SES, IRM and Oracle Database 11g. By providing rich collaboration services, knowledge management services, sensitive document protection services, unified user identity management services, unified information search services and personalized information integration capabilities, the working efficiency of JSMCC employees has been greatly improved.

Main Functionality : Information portal, office automation integration, personal space, group space, team collaboration with web2.0 services, unified search engine for multiple data sources, document management and protection. SSO for multiple platforms.

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LADWP – Los Angeles Department for Water and Power

Los Angeles Department of Water and Power (LADWP) is the largest public utility company in United States with over 1.6 Million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another city department.

  • Country/Region: US – Los Angeles, CA
  • Industry: Public Utility
  • FMW Products: WebCenter Portal, WebCenter Content, JDeveloper, SOA Suite, IdM

The new infrastructure consists of:

  • Oracle WebCenter Portal including mobile portal
  • Oracle WebCenter Content for Content Management and Digital Asset Management (DAM)
  • Oracle OAM (IDM, OVD, OAM) integrated with AD for enterprise identity management
  • Oracle Siebel for CRM
  • Oracle DB
  • Oracle SOA Suite for integration of various subsystems and back end systems

 The new portal's features include:

  • Complete Graphical redesign based on best practices in UI Design for high usability
  • Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management)
  • Financial Assistance Programs (CRM, WebCenter)
  • Customer Rebate Programs (CRM, WebCenter)
  • Turn On/Off/Transfer of services (Commercial & Residential)
  • Outage Reporting
  • eNotification (SMS, email)
  • Multilingual (English & Spanish) – using WebCenter multi-language support
  • Section 508 (ADA) Compliant
  • Search – Using WebCenter SES (Secured Enterprise Search)
  • Distributed Authorship in WebCenter Content
  • Mobile Access (any Mobile Browser)




Friday Jul 20, 2012

The CXO in the Next-Generation Enterprise

Michael Fauscette

Todays guest post by:
Michael Fauscette, GVP, Software Business Solutions, IDC
~~~

The CXO in the Next-Generation Enterprise

Less than six years ago, no company had a Facebook page or Tweeted about its brand on Twitter. In fact, just a little more than 12 years ago, most companies treated Websites like a billboard — a destination where people went to “learn” about the company’s products. Brands controlled their messages and presented those messages to customers and prospects.

Today, prospects and customers look for information about a brand online everywhere but the company-controlled Website. Social networks offer trust-filtered advice and information that’s perceived as much more accurate. The social Web, with its communities and user-generated content, has helped fuel a change in attitudes and expectations across a broad population.

Another key trend, consumerization of IT, has created a different path of innovation in business, where the most innovative ideas and technologies are formed in the consumer space and pulled into the enterprise, again creating different expectations and empowered action.

Business is under pressure from customers, employees, stockholders, stakeholders and partners to do things differently, as the economy shifts away from the old industrial models into an age driven by information and the Internet’s ability to create different business models, communication channels, and open systems. Nowhere in business are these pressures felt more than in the executive suites across all industries, and spreading to all geographies.

Traditional management and leadership models, just like business models, were created for a different time, and are starting to fall short in helping businesses adapt to change. As the pace of change accelerates, executives are finding that strategy isn’t something that can be static, but instead must be flexible and adaptable to real-time inputs ranging from customer feedback to changing market conditions. Old command-and-control, hierarchical organizational structures are too siloed and inhibit knowledge-sharing and a collaborative culture.

Management models, just like business models, must adapt to the next-generation enterprise that is mobile, social, collaborative, data-driven, and has an adaptable and flexible business strategy. Next-generation executives will:

    • “Coach” instead of “manage”

    • Value and reward personal responsibility and accountability

    • Foster an open and transparent culture that leads to higher ethical standards

    • Build a culture that rewards knowledge-sharing and breaks down old knowledge-hoarding tendencies; information is the life blood of a next-generation enterprise

    • Operate in an empowering environment where employees have the power to and feel the obligation to speak up and take action when things are not working correctly

    • Power and communication are networked (not hierarchical) with people-centric nodes connecting the enterprise together, people to people, people to data, people to information, and people to system

    • All stakeholders have a voice and can influence the community that is now the essence of the business

    • Managers exist to serve, not be served

Business is changing, and management and business models must change to stay competitive. The changes are mostly about culture, and culture often does not change quickly. People fall back to habits that are comfortable, and resist change that seems uncomfortable. While a lot of the changes that businesses are experiencing are coming bottom-up, it is critical that executives understand these changes and adapt to create an environment of empowerment and collaboration.


Organic Business Networks - featuring Michael Fauscette, GVP, Software Business Solutions, IDC



To hear more with featured guest speaker, Michael Fauscette, GVP, Software Business Solutions, IDC -  Watch the On-Demand webcast of the Oracle Social Business Thought Leader Webcast Series - “Organic Business Networks: Doing Business in a Hyper-Connected World”

Monday Jul 16, 2012

New Technology Trends: Oracle Social Business Thought Leaders

In today’s always-connected, global environment, the business world is increasingly flat. Organizations must operate 24/7 utilizing teams distributed in different locations and time zones. These frequently ad-hoc but critical workgroups are the heart of the new social enterprise—driving business processes forward, spearheading change to keep an organization vibrant and relevant, and driving innovation to ensure business success.

Join us for our Social Business Thought Leaders Webcast series featuring industry experts with leading perspectives about how social tools, technology, and the changing workplace are affecting businesses today.


Coming up later this week, we’ll be broadcasting a fascinating discussion with one of the major technology thought leaders of this decade, Andy Mulholland. We featured Andy earlier in our webcast series and there was so much interest and so much more to discuss, that we invited him back another time. 

The topic this week will be: Top 10 Technology Trends Driving Business Innovation

Register Here
Thursday, July 19, 2012 10a.m. PT/1 p.m. ET 

- Hosted by Christian Finn

- Featuring: Andy Mulholland, Global CTO, Capgemini

Here's a preview from Andy's "CTOBlog" - Ten Game Changing Technology Shifts in 2012 - 

For those of you that aren't familiar with Andy. Here's a snip of his bio from the CTOBlog.

Andy Mulholland was formerly Capgemini Global Chief Technology Officer, Andy was a member of the Capgemini Group management board and advised on all aspects of technology-driven market changes, together with being a member of the Policy Board for the British Computer Society. Andy is the author of many white papers, and the co-author of three books that have charted the current changes in technology and its use by business starting in 2006 with ‘Mashup Corporations’ detailing how enterprises could make use of Web 2.0 to develop new go to market propositions. This was followed in May 2008 by Mesh Collaboration focusing on the impact of Web 2.0 on the enterprise front office and its working techniques, then in 2010 “Enterprise Cloud Computing: A Strategy Guide for Business and Technology leaders” co-authored with well-known academic Peter Fingar and one of the leading authorities on business process, John Pyke. The book describes the wider business implications of Cloud Computing with the promise of on-demand business innovation. It looks at how businesses trade differently on the web using mash-ups but also the challenges in managing more frequent change through social tools, and what happens when cloud comes into play in fully fledged operations. Andy was voted one of the top 25 most influential CTOs in the world in 2009 by InfoWorld and is grateful to readers of Computing Weekly who voted the Capgemini CTOblog the best Blog for Business Managers and CIOs each year for the last three years.

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Can You Name the Trends?

No need to do the research. Come to this Webcast and find out. Join the conversation as Andy discusses the 10 game-changing technology trends that will enable business innovation.

As you might expect, three of the trends discussed will be:

  • Mobility: from nice-to-have to a cornerstone of user engagement
  • Big data: how to acquire, organize, and analyze it
  • Cloud computing: how to build applications, automate processes, collaborate, and secure the enterprise

But you’ll have to attend the Webcast to learn about the other seven trends. Register now. And profit from the experience.

Thursday Jul 12, 2012

Extending the Power of Oracle WebCenter Content Through CARA

Guest post provided by Oracle Partner, Generis.

The power of Oracle WebCenter Content – extended through CARA

Oracle WebCenter Content just got a great companion product – CARA from Generis, an Oracle Gold Partner. CARA is a web-based interface on top of WebCenter Content and it provides both a high-performance / high functionality end-user experience, as well as a full suite of configuration tools that allow you to build a business use case for Oracle WebCenter without coding. CMSwire recently reviewed CARA and called it “a pretty slick tool”.

Free Webinar from Generis and Oracle

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

About CARA

So what does CARA offer on top of the Oracle WebCenter? There are two main aspects.

1) A fast, efficient user interface. Slow UIs are one of the biggest reasons that Content Management projects fail. The second biggest reason is if the UI is “unfit for purpose” and the CARA UI has evolved over the last few years based on direct studies with user groups. The team from Generis spent time looking at how users work – how they create content, relate it, push it through the lifecycle – and finding ways of reducing clicks, showing more information on a single screen, and doing intelligent automation based on the system predicting what users are going to do next.

2) A full configuration layer. The largest cost involved in any Content Management project is tailoring the platform to meet the specific business requirements. Typically this meant months of coding / customization, with the associated testing and then upgrade headaches and cost. CARA provides a vast range of configuration items – basically covering everything from how the UI looks for each user through to the business rules e.g. properties screens, folder rules, automated security and so on. In fact, CARA has so much configuration, that Generis is offering a zero customization policy - if customers need a new feature, it will be added as a configurable feature available to everyone. The team from Generis has even created “pre-packaged” configuration start points for various use cases such as Quality Documents, Human Resources, Legal, and a range of Life Sciences cases including eTMF, submissions / eCTD, Correspondence and Commitment Tracking, and Change Control.

Part of the reason CARA is so flexible is that it is a JAVA application built using the Google Web Toolkit (which means it works in any browser). CARA is available also as a mobile solution and in multiple languages including English, French, German, Spanish, Japanese, Chinese, Arabic, Russian, Portuguese and Polish.

Desktop-in-a-browser

When you first see CARA open, it is pretty unusual for a web application – in fact, it looks like you are working on a Windows machine inside your browser. You can have multiple windows open on your screen (so you can efficiently multi-task) and you can do things like drag and drop between windows.

Apart from the usual lists of documents and menus / buttons, there are some other unique things about CARA, which you won’t find in other web UIs. For example, the Widgets Panel shows (not surprisingly) widgets of information about documents that you click on – you can choose from several out of the box widgets, or actually build your own through configuration – including pulling information from third party systems via web services (think JD Edwards, Siebel, databases…). This makes the Widgets incredibly flexible and powerful.

Also – to solve one of the biggest problems in content management (“how do I find my stuff”), CARA has a tool called Dimensions – it’s the ultimate replacement for either fixed-folder navigation or running explicit searches. Basically, choose up to 5 levels of attributes by which you want to browse the repository, and each user has their own virtual folder structure. You can pre-define dimensions for roles or scenarios to make it easier for users to find appropriate groups of documents or filter them by different combinations. This is probably the #1 favorite feature when we talk to users.

In the spirit of Oracle dashboards, CARA also has its own Dashboards where you can access reports as charts or tables, export to Excel, and so on:

All of this is underpinned with the configuration layer which allows you to configure both the user interface (layout, availability of functions per group and so on) as well as the business rules (for example security / folders / audits based on attribute value rules, properties screens, property inheritance / auto-generation). The entire configuration is done through the CARA UI, requiring zero coding – cutting cost and time of implementation dramatically:




 Don't forget to sign up and attend the Free Webinar from Generis and Oracle to learn more about CARA

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

Friday Jun 29, 2012

The Customer Experience Revolution is Now

To conclude this week’s focus on customer experience, I’ll end by recapping how my week began in New York City at The Experience RevolutionWe all know that customers increasingly call the shots, and that winning or losing depends on how well we manage to meet their expectations. Today’s customers have a multitude of choices and are quick to jump ship following a poor experience. As a result, delivering an experience that is relevant, interactive, engaging, and consistent across channels and fostering rewarding relationships are increasingly important to business success.  It is only through exceptional customer experiences that companies can expect to acquire new customers and maintain their loyalty. 

Over 400 of us gathered at Gotham Hall on Monday night to hear Oracle President Mark Hurd introduce Oracle Customer Experience, a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud ServiceOracle EndecaOracle ATG Web CommerceOracle WebCenter,Oracle Siebel CRMOracle Fusion CRMOracle Social Network, and Oracle Knowledge Management. I'd encourage you check out this video to hear Mark explain why having a good product isn't good enough in the wake of the customer experience revolution.

The Experience Revolution event itself was designed to deliver the kind of rich experience that sticks with you, using an interactive gallery of customer experience to deliver an individualized experience to each attendee through a combination of touch screens and near field communication technology.  Over the coming weeks we’ll share some of these customer experience vignettes with you. In the interim, you can learn more about Oracle Customer Experience solutions here.


Tuesday Jun 26, 2012

Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

Guest post today provided by Oracle partner, USDM 

Regulated Content in WebCenter
USDM and Oracle offer a new Part 11 compliant solution for Life Sciences
 (White Paper)



Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.

With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting.


Access Reporting
Audit Trail Report

E-Signature

E-Signature

Metadata history


Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.

Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.

USDM provides:

•    Expertise in Life Science ECM Business Processes
•    Prebuilt Life Science Configuration in WebCenter
•    Validation Accelerator Packs for WebCenter

USDM is very proud to support Oracle’s expanding commitment to Life Sciences….

For more information please contact:  khutchings@usdatamanagement.com


Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

DIA 2012



Catch Oracle Today and Tomorrow at Forrester’s Customer Experience Forum 2012 East

Continuing our coverage of the customer experience revolution this week, don’t miss a chance to catch up with Oracle at Forrester’s Customer Experience Forum 2012 East today and tomorrow in New York City. The theme for this year’s Forum is “Outside In: The Power Of Putting Customers At The Center Of Your Business” and will take a look at important questions surrounding how to transform your company in order to take best advantage of the customer experience revolution:

  • Why is customer experience the greatest untapped source of cost savings and increased revenue today?
  • What is the key to understanding and taking control of your customer experience ecosystem?
  • What are the six essential customer experience disciplines?
  • Which companies have adopted best-in-class customer experience practices?
  • How do customer experience strategies drive differentiating activities and processes at top companies?
  • Which organizations appoint a chief customer officer to lead their customer experience efforts?
  • What is the future of customer experience?
  • How can you design an enterprise wide customer experience?
  • How can you measure the results of your customer experience efforts?


As a gold sponsor of the event, there will be a numbers of ways to interact with Oracle while you’re attending the Forum.  Here are some of the highlights:

Oracle Speaking Session
Tuesday, June 26, 2:10pm – 2:40pm
The Customer And YOU — Today’s Winners Are Defined By Customer Experience
Anthony Lye, Senior Vice President of Customer Relationship Management, Oracle

Come hear Anthony Lye, Senior Vice President of Customer Relationship Management at Oracle, explain how leading companies are investing in customer experience solutions to enrich all interactions between a customer and their company. He will discuss Oracle's vision for transforming your customer engagement, insight, and execution into a connected, personalized, and rewarding experience across all touchpoints and interactions. He will demonstrate how great customer experiences generate real business results by attracting more customers, retaining more customers, and generating more sales while improving operational efficiency.

Solution Showcase
Tuesday, June 26th
9:45am - 10:30am - Morning Networking Break in the Solutions Showcase
11:45am – 1:15pm - Networking Lunch an Dessert in the Solutions Showcase
2:40pm – 3:25pm - Afternoon Break in the Solutions Showcase
5:30pm – 7:00pm - Networking Reception in the Solutions Showcase

Wednesday, June 27th
9:45am - 10:30am - Morning Networking Break in the Solutions Showcase
12:20pm -1:20pm - Networking Lunch and Dessert in the Solutions Showcase

We hope to see you there!


Webcast: Learn How Ancestry.com Delivers Exceptional Online Customer Experience with Oracle WebCenter
Date: Thursday, June 28, 2012
Time: 10:00 AM PDT/ 1:00 PM EDT

Ancestry.com is the world’s largest online family history resource, providing an engaging customer experience to more than 1.7 million members. With a wealth of learning resources and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. Register now to learn how Ancestry.com delivers an exception customer experience using Oracle WebCenter Sites.



Friday Jun 22, 2012

Learn How Ancestry.com Helps Families Uncover Their History with Oracle WebCenter

Oracle Corporation
Delivering Exceptional Online Customer Experiences
Delivering Exceptional Online Customer Experiences

Ancestry.com is the world’s largest online family history resource, providing an engaging and interactive customer experience to more than 1.7 million members. With smart search technology, a wealth of learning resources, and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their unique family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. To help achieve this goal, Ancestry.com turned to Oracle’s Web experience management solution, Oracle WebCenter Sites.

Join us as executives from Ancestry.com and Oracle discuss how Oracle’s Web experience management solution is helping them deliver engaging online experiences. Learn how:
  • Ancestry.com selected Oracle WebCenter Sites to meet their demanding Web experience management requirements
  • The company was able to get up and running quickly despite a complex technology stack and challenging integration requirements with legacy systems
  • Ancestry.com empowered business users to manage the online experience and significantly reduce time to market for their online campaigns and initiatives
Register now for the Webcast.
Oracle Fusino Middleware Webcenter
REGISTER NOW
Thursday,
June 28, 2012
10 a.m. PT / 1 p.m. ET
Presented by:

Blane Nelson
Chief Architect–Applications,
Ancestry.com

Christie Flanagan
Director of Product Marketing, Oracle WebCenter Sites,
Oracle

Tuesday Jun 19, 2012

Social Technology and the Potential for Organic Business Networks

Michael Fauscette

Guest Blog Post by:  Michael Fauscette, IDC

There has been a lot of discussion around the topic of social business, or social enterprise, over the last few years. The concept of applying emerging technologies from the social Web, combined with changes in processes and culture, has the potential to provide benefits across the enterprise over a wide range of operations impacting employees, customers, partners and suppliers. Companies are using social tools to build out enterprise social networks that provide, among other things, a people-centric collaborative and knowledge sharing work environment which over time can breakdown organizational silos.

On the outside of the business, social technology is adding new ways to support customers, market to prospects and customers, and even support the sales process. We’re also seeing new ways of connecting partners to the business that increases collaboration and innovation. All of the new "connectivity" is, I think, leading businesses to a business model built around the concept of the network or ecosystem instead of the old "stand-by-yourself" approach.

So, if you think about businesses as networks in the context of all of the other technical and cultural change factors that we're seeing in the new information economy, you can start to see that there’s a lot of potential for co-innovation and collaboration that was very difficult to arrange before. This networked business model, or what I've started to call “organic business networks,” is the business model of the information economy.

The word “organic” could be confusing, but when I use it in this context, I’m thinking it has similar traits to organic computing. Organic computing is a computing system that is self-optimizing, self-healing, self-configuring, and self-protecting. More broadly, organic models are generally patterns and methods found in living systems used as a metaphor for non-living systems.

Applying an organic model, organic business networks are networks that represent the interconnectedness of the emerging information business environment. Organic business networks connect people, data/information, content, and IT systems in a flexible, self-optimizing, self-healing, self-configuring, and self-protecting system. People are the primary nodes of the network, but the other nodes — data, content, and applications/systems — are no less important.

A business built around the organic business network business model would incorporate the characteristics of a social business, but go beyond the basics—i.e., use social business as the operational paradigm, but also use organic business networks as the mode of operating the business. The two concepts complement each other: social business is the “what,” and the organic business network is the “how.”

An organic business network lets the business work go outside of traditional organizational boundaries and become the continuously adapting implementation of an optimized business strategy. Value creation can move to the optimal point in the network, depending on strategic influencers such as the economy, market dynamics, customer behavior, prospect behavior, partner behavior and needs, supply-chain dynamics, predictive business outcomes, etc.

An organic business network driven company is the antithesis of a hierarchical, rigid, reactive, process-constrained, and siloed organization. Instead, the business can adapt to changing conditions, leverage assets effectively, and thrive in a hyper-connected, global competitive, information-driven environment.

Join me for this upcoming webcastTo hear more on this topic – I’ll be presenting in the next webcast of the Oracle Social Business Thought Leader Webcast Series - “Organic Business Networks: Doing Business in a Hyper-Connected World” this coming Thursday, June 21, 2012, 10:00 AM PDT – Register here

Wednesday Jun 13, 2012

Multi-channel Engagement: Exponential Growth

So… maybe it’s an age thing…. but… just how many more channels of communication do we really need? As many as the market will provide for us seems to be the answer. Our interaction with those channels, both public and private, has evolved over the years to consume a great amount of our business and personal time and effort. Multi-Channel

We all know that time seems to stand still when we’re on Facebook or reading our group posts on LinkedIn; yet when we emerge, hours seem to have passed. I’m sure that this evolution of both social networks as well as the plethora of advertising that follows each new network will eventually grow to meet some form of the
scenarios portrayed in the movie, Minority Report, in our future of eye scanning interactive advertising engagement. The technology to do the eye scanning is already here but luckily not being used yet to greet me from a billboard at the airport suggesting I might need a vacation soon.


From the marketing and communications sides of organizations who seek to improve their engagement across all potential channels – the exponential growth of those channels leaves even the most seasoned marketing veterans over-caffeinated and sleep deprived. And as in many industries, the tools to manage the latest  challenges often develop in reaction or response to the new changing landscape. Multiple tools have been out in the market for a while allowing management of one's presence and participation in multiple social networks from both the consumer user and the message makers.

People are accessing content from all different channels, ranging from desktops and laptops to tablets, smart phones, smart devices and via social channels. The devices are just a carrier or medium for the channel of communication. Just as our communication technology history depicts an evolution from the pony express to email and from the telegraph to the landline phone and fax to the cellular/mobile phone and beyond to the current internet; we’re never satisfied - always seeking more immediate, faster communications with increased visual and audio dimensional clarity. We all forget that dial-up connections as the standard weren't that long ago. Judging from the pile of old modems I finally got rid of a couple of years ago - I remember each year's jump in baud speed standards as a life changing event.

Brian Solis’ “Conversation Prism” puts this explosion of social channels into a visual reference here below. For those of you that can’t really read 6pt type anymore – it would be worth your efforts to click on the image or download the high resolution version here and enlarge to see the vast landscape of potential social channels. I’m sure – like myself – you may have never heard of some of these large and small global social channels and may have enough challenges just keeping up with your current handful.

The Conversation Prism – (Brian Solis)




A few weeks back, we had Forrester analyst, Ted Schadler  as a featured guest on our ongoing Oracle Social Business Thought Leaders Webcast Series where he spoke about Mobile being the “New Face of Engagement” that all organizations need to deal with today. Please make/take the time to watch this stimulating webcast on-demand whenever you’d like.
Watch Ted Schadler Webcast!
“A Billion Mobile Computing Devices Require New Systems of Engagement”
"Mobile is not merely another chapter in the smaller, faster, cheaper device story. And it’s not tiny web or screen-scraped PC applications. Instead, mobile is the flash point for a holistic, far-reaching change. Your app is in your customer’s pocket. Now what are you going to do? The answer is to engage your customers and employees in their immediate context using what Geoffrey Moore has termed “systems of engagement that: Empower customers, partners, and employees with context-rich apps and smart products to help them decide and act immediately in their moments of need.”1

You can find a synopsis of his paper here
:

What's next?

Organic Business Networks: Doing Business in a Hyper-Connected World


Organic business networks connect people, data, content, and IT systems. Join us for this Webcast and hear examples of how businesses today can effectively utilize the interconnectedness of emerging business information environments, adapt to changing conditions, and leverage assets effectively to thrive in a hyper-connected, globally competitive, information driven world.

Listen as Featured Speaker, Michael Fauscette, GVP, Software Business Solutions, IDC, discusses:
•    Emerging trends in social business that are driving transformative changes today.
•    Dynamic characteristics that make up social, collaborative, and connected enterprises.
•    Effective ways that technology combined with culture and process provide unique competitive advantage through new organic networked business models.

Register now for the fifth Webcast in the Social Business Thought Leaders Series, “Organic Business Networks: Doing Business in a Hyper-Connected World.



--------------
1: Mobile is The New Face of engagement: an executive summary
by Ted Schadler and John C. McCarthy
with Matthew Brown, Christopher Mines, Pascal Matzke, and Heather Martyn

Tuesday May 22, 2012

SOCIAL BUSINESS AND INNOVATION

Oracle Social Business Thought Leaders Webcast Series

Are you losing sleep at night staring at the ceiling wondering about:

How content management and Enterprise IT are being changed by social technologies?

How social technologies are being used to drive innovation and transform processes?

What the implications of this transformation are for information professionals?

Of course you are!  

Worry no more! Tune in this week and hear John Mancini present his industry-changing views on these topics and others as our series of Social Business Thought Leaders Webcast Series continues its momentum as thousands have viewed our topical thought-provoking free webcasts.

John Mancini, President, AIIM

SOCIAL BUSINESS AND INNOVATION

John Mancini, President, AIIM

Date: Thursday, May 24, 2012 - 10:00 AM PDT

Moving from Records to Engagement to Insight — AIIM President John Mancini discusses the factors that are driving organizations to think more strategically about the intersection between content, social, and process. Join us for this webcast to hear how content management and Enterprise IT are being changed by social technologies and how those technologies are being used to drive innovation and transform processes.

REGISTER HERE

»»»»»»»»»»»

John F. Mancini joined AIIM in May 1996. AIIM helps organizations find, control, and optimize their information. AIIM's activities are organized into 3 areas: 1) training; 2) B2B marketing support services; and 3) research. Prior to joining AIIM, Mancini spent 11 years in various positions at the American Electronics Association in Washington, D.C., most recently as Executive Vice President and Chief Operating Officer. He has also served as Executive Director of the Foundation for Public Affairs.

Mancini is a frequent speaker at meetings and conferences throughout the world on various topics including the content management marketplace and E20 technologies. Contact him if you are looking for a keynote for your next meeting. Click on this link -- http://www.slideshare.net/jmancini77/info360-keynote-by-aiim-president-john-mancini -- for an example of a previous keynote on Disruptive Technologies. Some other recent "mini topics" (that can be expanded into broader presentations...) The Facebook Dilemma, The Mobile Exigency, The SharePoint Paradox, The Shutterfly Effect, and The Black Swan.

Mancini holds a bachelor's degree from the College of William and Mary and a master's degree from Princeton University. Mancini blogs under the title Digital Landfill (http://www.digitallandfill.org), tweets as jmancini77, can be found as jmancini77 on LinkedIn and Facebook. and is the creator of the "8 things" series. He is the author quite some time ago of a children's book, Will's Christmas List, which has sold literally tens of copies.

Wednesday May 09, 2012

Oracle Social Network: How it Works

As we are talking this week about social collaboration and how to better engage with your constituents, many tools that are available today are very much siloed.  Many can relate to starting a Conversation or an interaction in a collaborative session within IM, and then have to evolve it into email, then point to a document that is in a different system. Then the challenge is while the tools maybe relatively flexible allowing you to move between them,  it is very difficult to understand the context in which are you are trying to work and to understand the decision or the problem you are trying to solve across the various tools. If you asked someone to get involved over email when you started that Conversation in Instant Messaging then pointing to them at a document in a different system, then it is going to be difficult over time to come back and understand how that decision was made or even share that complete decision making process with anybody.

Oracle Social Network solves the “siloed collaboration” problem by providing a tool that evolves the collaboration mechanism, who is involved in the collaboration, when they should be involved, and bringing in the right people at the right time -- not spamming people with unnecessary noise.

 It’s important to be able to understand the context. When someone new comes into a Conversation, they need to understand how the decision made up at the point has evolved or why they are brought in to make a decision. Rather than brining in someone into a subset of information, Oracle Social Network allows them to have all the information and all the information needed to make a decision available.

Want to see how it works? Check out the videos below.

Learn how to use Oracle Social Network through Microsoft Outlook and mobile devices such as the iPad and iPhone to access CRM application data and Conversations.

Easily work with files using Oracle Social Network to share information with your sales team, groups, or everyone in your company; mark collaborative documents together in real-time; view the latest version; and access them anytime.

See how sales interactions with Oracle Social Network are easy, effective and efficient to use across a virtual CRM team, allowing participants to update CRM opportunities, start Conversations, find experts, and keep their social network up to date.

Wednesday May 02, 2012

Webcast - Introducing Oracle WebCenter Sites 11gR1: Transforming the Online Experience

Introducing Oracle WebCenter Sites 11gR1


Simply Engaging - Optimized Customer Experiences

Enabling marketers and business users is a key requirement for creating and managing contextually relevant, social, and interactive online experiences. Oracle WebCenter Sites transforms the online experience into one that is simple and intuitive to manage as a content contributor, encourages interaction between site visitors and their social networks, and provides marketers with automated targeting options for optimizing online engagement.

Join us for this Webcast and learn how Oracle WebCenter Sites:

  • Enables business users with a new, visual contributor interface for in-context site authoring
  • Encourages social participation among site visitors with social login, social sharing, and other user-generated content enhancements
  • Empowers marketers with powerful and flexible tools for automated targeting and optimization of the online experience



Oracle WebCenter


Day & Time

Thursday, May 3, 2012
10 a.m. PT / 1 p.m. ET


Register Now






Register to attend this webcast today.

Tuesday May 01, 2012

Extra! Extra! Read All About It! Oracle Unveils New Release of Oracle WebCenter Sites

This just in folks, enhancements to the best-in-class web experience management solution, Oracle WebCenter Sites, were revealed today.  According to a reliable source, this new release helps organizations drive customer acquisition and brand loyalty by simplifying the creation, management and optimization of interactive and social online experiences.

So what’s the scoop? The new release of Oracle WebCenter Sites includes brand new features that help organizations optimize online customer engagement.  The release includes a new user website authoring environment that provides a modern what-you-see-is-what-you-get interface with intuitive drag-and-drop capabilities that fit the way marketers and line-of-business teams work today.  The new tabbed interface enables site authors to open and close tabs and switch between tasks with ease. Additionally, rich search functionality and visual search results simplify the authoring experience by making it easier than ever before for users to locate the content they wish to use and place it within the context of a webpage.
Oracle WebCenter Sites Authoring User Interface

Modern authoring environment with a "what-you-see-is-what–you-get" interface.

Here’s what else our intrepid reporters were able to uncover.  Today’s customers increasingly look to interact with brands socially and to share their experiences with their extended social networks.  To address this need, Oracle WebCenter Sites now offers capabilities for social login, social sharing and a number of enhancements to the platform’s already robust user-generated content capabilities.

These new offerings include out-of-the-box integration with Facebook and Twitter, and more than twenty other social networks including LinkedIn, Google and Flickr. Social login removes barriers to site visitor registration and facilitates social interaction by enabling site visitors to authenticate on an organization’s website based on social network credentials, while social sharing capabilities help organizations extend the reach of their brands and promote engagement by making it easy for site visitors to automatically disseminate site content they like to their extended social networks. With social login and social sharing, site visitors’ on site experience is seamlessly integrated with the rest of their online interactions and networks, driving relevance, engagement, and ultimately customer loyalty.

Oracle WebCenter Sites Social Login

 Enable visitors to use their social network credentials for login and social sharing.

New user-generated content (UGC) capabilities that make it quick and easy for marketers to create and deploy polls on their websites or add new ratings widgets such as Thumbs Up/Down, Like It or Recommend, and more. These additions complement Oracle WebCenter Sites’ existing UGC capabilities for comments, ratings, reviews, and blogs, all with leading enterprise moderation capabilities.

“Acquiring new customers and sustaining their loyalty over the long term is increasingly dependent upon an organization’s ability to deliver rich and engaging online customer experiences,” said Kumar Vora, senior vice president, Product Development, Oracle WebCenter who was willing to go on record. “With the new release of Oracle WebCenter Sites, Oracle is putting powerful tools in the hands of business users and marketers for creating online experiences that are relevant, social and interactive for site visitors. Oracle WebCenter continues to lead the way in helping organizations to engage customers and empower their business through its combination of web experience management, enterprise content management, portal and collaboration technologies.”

Those interested in learning more about Oracle WebCenter Sites’s new capabilities are encouraged to return to the Oracle WebCenter blog over the coming days and to register to attend the webcast, Introducing Oracle WebCenter Sites 11gR1: Transforming the Online Experience. And that’s the way it is.

About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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