Tuesday Sep 01, 2015

Oracle CIO's Take on Why Cloud Matters to IT

The benefits of an effective and comprehensive cloud file sharing and collaboration solution are quite obvious - you have access to documents you need to be productive anytime, anywhere and on any device; remote employees and employees on the go are empowered; team collaboration and doing projects either among the employees or with outside contractors and suppliers is vastly simplified; when delivered securely and in context, the solution drive work efficiency, employee satisfaction and even improves time to market, and so on.

But what does it mean for IT? Less governance and information silo's to deal with; more efficient provisioning; automatic updates and almost zero maintenance; more self service and less administrative overhead; streamlined infrastructure and better governance. Here's what Oracle CIO and SVP, Mark Sunday has to say about driving IT transformation with Oracle Documents Cloud Service.

And why Oracle Documents Cloud Service needs to be an ubiquitous solution for any organization.


For more information, visit oracle.com/digitalcollaboration.

Thursday Jul 23, 2015

Mobilizing Siebel CRM Documents with Documents Cloud Service

As you know, Oracle Documents Cloud Service is not just an Enterprise File Sync and Share (EFSS) solution in the Cloud but more than that, it offers a cloud platform for documents management, storage and collaboration to drive business processes hooked to business applications.

Today we are going to look at how Siebel CRM users can extend their documents, embed attachments and drive collaboration in the Cloud using Oracle Documents Cloud Service.

Integration between Documents Cloud and Siebel CRM allows Siebel users to store file attachments in the cloud dynamically allowing you to share this content with your team, both internally and externally by defining granular permission privileges. Storing it in the Cloud also means the content is available to you anytime, anywhere and on any device - on the web, desktop or even your mobile devices giving mobility to your content like never before. With inherent granular security controls, leveraging Oracle Documents Cloud for document storage, access and sharing also means security assurance with your information protected at rest, in motion and at access points. Your documents are available to you 24 X 7, in context and are always up to date. Once you have setup Documents Cloud Service with Siebel, you can simply access your relevant files seamlessly from within your application like so:


What's more, Documents Cloud gives you the ability to share these documents amongst other Oracle Cloud solutions such as Sales Cloud and in the future Service Cloud and Oracle Social Network, etc. so that you have a seamless work experience through the business process and that contextual documents are available for your use anytime from within your application of choice. Version control ensures there are not multiple versions floating around leading to erroneous decision making.

A simple drag and drop interface make document collaboration easy to use and intuitive. You can store attachments for any Siebel entity using Documents Cloud. With the scalable, trusted Oracle Cloud architecture, you significantly reduce your CapEx as well as maintenance and upgrade costs down the line. The service is available as soon as you "switch it on" giving your documents the mobility you need and even offline access.

Implementing the solution into a Siebel CRM deployment is easy with step by step instructions listed in this whitepaper. Leveraging Oracle Documents Cloud with Oracle Siebel means lower TCO, proven integration model, same foundational architecture and one solution partner.

Here's a brief video explaining it all. Take a look and make your Siebel documents mobile with Documents Cloud Service today.

Have some questions? Our colleagues, John Bedford on the Siebel side along with the Documents Cloud product management team, have compiled this FAQ for you. For additional questions and follow up, please do leave us a comment here or contact your Oracle account manager.

Monday Jul 20, 2015

Get to Know the Latest Feature Updates in Documents Cloud Service

While it is seamless for our Oracle Documents Cloud Service users as the updates are automatically pushed out without the users or customer organizations having to do anything at their ends, we thought you may want to learn about what additional features and capabilities we have pushed out with the latest release of Oracle Documents Cloud Service and why Oracle's cloud collaboration solution is fast becoming an industry benchmark. Our product expert and member of the product management team, Ellen Gravina discusses.

by: Ellen Gravina, Principal Product Manager, Oracle Documents Cloud Service

Oracle Documents Cloud Service was upgraded to include the latest features for our web, mobile, and desktop clients. Features include:

Oracle Documents Presenter

Wow your customers and prospects with beautiful presentations that deliver maximum impact and results!
• Present PPTs, review PDF documents, play videos, and use many more presentation formats.
• All your presentations are stored on your tablet–no need to find a WiFi hot spot.
• Author presentations by organizing material in folders on your desktop. Customize the look to your brand by using folder background and icon images.

Multiple Account Support
• Synchronize content from multiple accounts to your desktop.


• Access content from multiple accounts on your mobile device. 



Enhancements to Public Link Policy

• Administrators can set a maximum role allowed for public links.


• Folder owners can disable public links on a per-folder basis.



Customize Oracle Documents with Your Own Branding

• Change the logo in the header.
• Control where users look for help, share feedback, and get information about client downloads.




iOS Touch ID Support
• Make use of your fingerprint to protect access to your content.
• Available in the native mobile app and Oracle Documents Presenter app.


Access Version History from Your Mobile Device
• View old versions of a document.
• Delete old versions.
• Make an old version the current version.


Enterprise Installation Support for Desktop Client
• Roll out the Desktop Sync Client software to multiple client machines with the help of the EXE and MSI installer packages.
• Deploy the MSI installer through Active Directory’s group policy.
• See the Administrator’s Guide for details.

Learn More
Check out the Oracle Documents Cloud Service Getting Started page to learn more. And visit cloud.oracle.com/documents  for additional solution and market information.

Questions?
Please contact Oracle Support for any support questions.  Feedback is always welcome in our Documents Cloud Service discussion forum.


Tuesday Sep 02, 2014

John Lewis Partnership Transforms Personnel Services for 85,000 Employees by Using a Self-Service Portal

Oracle Customer: John Lewis Partnership
  • Location: London, United Kingdom
  • Industry: Retail
  • Employees: 85,000
  • Annual Revenue: Over $5 Billion

John Lewis Partnership, one of the United Kingdom’s leading retailers, owns and operates 30 John Lewis department stores, 10 John Lewis at-home stores and 302 Waitrose supermarkets. The organization also runs a substantial online business through www.johnlewis.com and www.waitrose.com, in addition to business-to-business contracts in the UK and abroad.

John Lewis Partnership is the UK’s largest example of worker co-ownership where all 85,000 employees are partners in the business. Partners are dedicated to delivering excellent customer service and share in the benefits and profits of the business. John Lewis was named “Retailer of the Year 2013” at the Oracle Retail Week Awards 2013.

Challenges 

 A word from John Lewis Partnership

"With Oracle WebCenter Portal, our partners have secure, straightforward, and instant access to a wide range of human resources services from any location. We also laid a strong foundation for future developments and growth within the organization.”

– Stephen Oliphant, Technical Application Architect, Oracle Business Service Center, John Lewis Partnership

  • Centralize personnel services by forming a new shared-service center to streamline services, improve efficiency, and offer all employees self-service functionality from the office, home, or geographically dispersed retail stores
  • Save time and costs by replacing manual, time-intensive human resources processes with an easy-to-use, self-service platform that enables employees to be more self-sufficient in managing their human-resources queries
  • Enable the John Lewis Partnership to better manage growth in the quickly changing, customer-centric retail industry by building a strong and flexible infrastructure to improve management of core back-office processes, including personnel management

Solutions

  • Centralized and transformed personnel services by implementing user-friendly Oracle WebCenter Portal and offering 85,000 employees self-service access to human resources information, such as payroll, holiday and maternity entitlements, and performance review details
  • Eliminated inefficient manual processes to request holidays, administer leave requests, and check payroll details by encouraging employees to use self-service for 60% of all transactions—reducing the time and costs associated with requesting information by telephone, e-mail, or in person
  • Enabled employees to access the portal, 24/7, while at work in the head office or branch offices, via terminals in all retail stores, or at home using secure identity management, providing the most convenient way to review personnel information, ask questions, and make requests
  • Improved efficiency of leave-request reviews and approvals by providing employees and line managers with all relevant information up-front, such as who else is on holiday at a particular time, by integrating the online portal with Oracle Business Intelligence Enterprise Edition
  • Delivered graphical representation of managers’ hierarchy through the portal to help managers navigate the system in a user-friendly way
  • Built manager pages within Oracle Business Intelligence Enterprise Edition to highlight upcoming activities, helping managers plan their schedules in relation to personnel administration duties
  • Established an Oracle WebCenter platform to deliver the flexibility required for additional functionality; further integrations with multiple applications, including Oracle Learning Management; and to deliver additional services throughout John Lewis Partnership in the future

Why Oracle

“Oracle is our strategic partner of choice, and by working with a single vendor, we benefit from consistency across technology, service, and support,” said Stephen Oliphant, technical application architect, Oracle business service center, John Lewis Partnership.

“The scalability of the Oracle solution is very important. One of the key drivers for this transformation project was to support the rate of change and growth within John Lewis Partnership. By partnering with Oracle, we can deploy the right technology to provide a good service to the business and to scale as our organization grows,” said Oliphant.

Partner

Hitachi ConsultingOracle Partner
Hitachi Consulting

John Lewis Partnership chose Oracle Diamond Partner Hitachi Consulting as the  lead systems integrator to provide expertise and resources for its organization-wide HR transformation program. Hitachi led a team of partners and worked with John Lewis Partnership from the requirements-gathering phase, through initial design workshops and conference-room pilot sessions, to the final build and testing. Hitachi deployed a large, onsite team and was responsible for functional, technical, and project management, testing, as well as governance.

As part of this extensive program, Hitachi upgraded John Lewis Partnership’s Oracle E-Business Suite implementation to Release 12 before designing and implementing the Oracle WebCenter solution. It was important that the look and feel of Oracle E-Business Suite was familiar to users, so Hitachi designed the Oracle WebCenter interface to resemble the John Lewis Partnership intranet.

“Hitachi provided excellent resources throughout this project. The team was more than willing to spend time with us transferring knowledge, helping to ensure that we get the best value from our Oracle implementations into the future,” said Stephen Oliphant, technical application architect, Oracle Business Service Center, John Lewis Partnership.

Resources

John Lewis Partnership Helps 6,500 Suppliers Cut Trading Costs with Free, Self-Service Portal for Managing Accounts and Tracking Invoices and Payments

More Reference Assets About Retail

More WebCenter


Thursday Jul 24, 2014

Oracle BPM & Adaptive Case Management

Oracle's Prasen Palvankar speaks on Adaptive Case Management

Oracle BPM Suite offers in-built adaptive case management capabilities to manage unstructured processes and empower the knowledge workers to improve customer experience



Avio Discusses Oracle's Business Driven Process Management

Dan Atwood of Avio discusses how Oracle BPM Suite empowers businesses users to design and improve processes and achieve higher visibility and efficiency.

Wednesday Nov 27, 2013

Internet of Things (IoT) Thanksgiving Special: Turkey Tweeter (Part 3)

In the spirit of Thanksgiving this week being celebrated on Thursday in the USA

This post is shared from our Oracle Java Community. 
Hinkmond Wong's Weblog

By hinkmond on Nov 21, 2013

OK, sports fans. You've got your Vernier Go!Temp USB probe connected. It looks good with lsusb and you can see the /dev/ldusb0 device in your Raspberry Pi Linux shell.

So, how do you write a Java SE Embedded app to read in the turkey temp values. Well, as with most things, you search the Web and you can find how it was done previously in other non-Java inferior programming languages. <img src=" title=";-)" style="border: none;" /> Here's a great example in Python on the finninday.net site.

See: finniday.net Go!Teamp example in Python

It shows the reverse engineered byte format of the data coming over USB from the Vernier Go!Temp probe. Booyah! That's what we need to write a Java SE Embedded app. And, here it is...

/**
 *
 * @author hinkmond
 * Copyright © 2013 Oracle and/or its affiliates. All rights reserved.
 */
public class TurkeyTweeter {

    /**
     * @param args the command line arguments
     */
    public static void main(String args[]) {
        Date date;
        FileInputStream fis = null;
        DataInputStream dis = null;
        byte   b[];
        
        double tempavg, c, f;
        int    samplecount=0, sequence=0, temp1=0, temp2=0, temp3=0;
        
        final double VERNIER_SCALING_FACTOR=126.74;
        final double VERNIER_CALIBRATION_OFFSET=5.4;

        b = new byte[8];

        // Loop to keep reading temperature
        while (true) {
            int available;

            try {
                fis = new FileInputStream("/dev/ldusb0");
                dis = new DataInputStream(fis);
            } catch (FileNotFoundException fnfe) {
                System.out.println("Cannot find temp sensor");
                fnfe.printStackTrace();
                System.exit(-1);
            }

            // Read 8 bytes from Vernier Go!Temp USB probe
            //   Format:
            //     Byte 0:   Sample Count
            //     Byte 1:   Sequence Index
            //     Byte 2-3: First temp sample
            //     Byte 4-5: Second temp sample
            //     Byte 6-7: Third temp sample
            try {
                if (dis != null) {
                    available = dis.read(b, 0, 8);
                    samplecount = b[0];
                    sequence = b[1];
                    temp1 = b[2] + b[3] * 256;
                    temp2 = b[4] + b[5] * 256;
                    temp3 = b[6] + b[7] * 256;
                }
            } catch (IOException ioe1) {
                System.out.println("Unable to get data from temp sensor");
                ioe1.printStackTrace();
            }
            
            tempavg = (temp1 + temp2 + temp3) / 3.0;
            c = tempavg / VERNIER_SCALING_FACTOR - VERNIER_CALIBRATION_OFFSET;
            
            // Convert from Fahrenheit to Celcius
            f = ((9.0/5.0) * c) + 32.0;
            
            double temperature = roundDouble(f);
            
            date = Calendar.getInstance().getTime();

            Format formatter = new SimpleDateFormat("E MMM d kk:mm:ss");
            String timedateString = formatter.format(date);

            System.out.println(timedateString+"  "+temperature);

            try {
                if (dis != null)
                    dis.close();
                if (fis != null)
                    fis.close();
            } catch (IOException e) {
                e.printStackTrace();
            }
            try {
                Thread.sleep(1000);
            } catch (InterruptedException ie) {
                ie.printStackTrace();
            }
        }
    }

   public static double roundDouble(double value) {
        double result = value * 100;
        result = Math.round(result);
        result = result / 100;
        return(result);
   }
}

Compile using javac, lather, rinse, repeat. And, here's the output running on the RPi (NOTE: Remember, you must run as root to access the /dev/ldusb0 device):

pi@raspberrypi ~ $ sudo java -jar TurkeyTweeter.jar
Thu Nov 21 16:42:59  71.59
Thu Nov 21 16:43:00  72.39
Thu Nov 21 16:43:01  72.39
Thu Nov 21 16:43:02  72.39
Thu Nov 21 16:43:03  72.39
Thu Nov 21 16:43:04  72.39
Thu Nov 21 16:43:05  72.39
Thu Nov 21 16:43:06  72.39
Thu Nov 21 16:43:07  72.39
Thu Nov 21 16:43:08  72.39
Thu Nov 21 16:43:09  72.39
...
As you can see, it's 72 degrees Fahrenheit in my office. The turkey won't be that temperature roasting in the oven on Thanksgiving, but we have now confirmed this part of the Turkey Tweeter works. Exciting, isn't it? <img src=" title=":-)" style="border: none;" /> Next up, we will write the Java code to tweet out the values of our poor turkey as it cooks... (Yeah, poor turkey until it's inside my tummy. Then, it's yummy turkey!)

See the full series on the steps to this cool demo:
Internet of Things (IoT) Thanksgiving Special: Turkey Tweeter (Part 1)
Internet of Things (IoT) Thanksgiving Special: Turkey Tweeter (Part 2)

Tuesday Nov 26, 2013

Internet of Things (IoT) Thanksgiving Special: Turkey Tweeter (Part 2)

In the spirit of Thanksgiving this week being celebrated on Thursday in the USA

This post is shared from our Oracle Java Community. 
Hinkmond Wong's Weblog

By now you should have received your Vernier Go!Temp USB Temperature Probe and it is getting really close now to Turkey Day, so you want kick your Internet of Things (IoT) Turkey Tweeter project into high gear now.

First, we need to test the temperature probe before sticking it into unknown places, namely our delicious IoT bird on Thanksgiving. So, take your Go!Temp USB temperature probe and plug it into your Raspberry Pi device, just like in this photo.

See:

Connect Go!Temp Probe

If all went well on your Raspberry Pi, you should be able to bring up a terminal shell connected to your RPi and type "lsusb" to verify that the Go!Temp probe is now connected.

pi@raspberrypi ~ $ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 0424:9512 Standard Microsystems Corp.
Bus 001 Device 003: ID 0424:ec00 Standard Microsystems Corp.
Bus 001 Device 005: ID 08f7:0002 Vernier EasyTemp/Go!Temp

If your output looks like above, especially the last line where it says the Vernier Go!Temp was recognized and is connected as Device 005, you are golden.

One last check before we start to program using a Java SE Embedded app to grab the temperature readings is to make sure the /dev/ldusb0 device is present. So, type this command and make sure your output matches:

pi@raspberrypi ~ $ ls -l /dev/ldusb0
crw------T 1 root root 180, 176 Nov 18 17:25 /dev/ldusb0

If all that looks good, you're ready for the next step which is to write a Java SE Embedded app to read the temperature values, and eventually write code with IoT intelligence to tweet out the status of your turkey while it's cooking so that it becomes an Internet of Things connected bird on Twitter. Look for that in the next part of this series... Mmmmm... I can almost smell that turkey roasting... <img src=" title=":-)" style="border: none;" />

See the full series on the steps to this cool demo:
Internet of Things (IoT) Thanksgiving Special: Turkey Tweeter (Part 1)


Monday Nov 25, 2013

Internet of Things (IoT) Thanksgiving Special: Turkey Tweeter (Part 1)

In the spirit of Thanksgiving this week being celebrated on Thursday in the USA

This post is shared from our Oracle Java Community. 
Hinkmond Wong's Weblog

By hinkmond on Nov 06, 2013

It's time for the Internet of Things (ioT) Thanksgiving Special. This time we are going to work on a special Do-It-Yourself project to create an Internet of Things temperature probe to connect your Turkey Day turkey to the Internet by writing a Thanksgiving Day Java Embedded app for your Raspberry Pi which will send out tweets as it cooks in your oven.

If you're vegetarian, don't worry, you can follow along and just run the simulation of the Turkey Tweeter, or better yet, try a tofu version of the Turkey Tweeter.

Here is the parts list:

 1 Vernier Go!Temp USB Temperature Probe
 1 Uncooked Turkey
 1 Raspberry Pi (not Pumpkin Pie)
 1 Roll thermal reflective tape
You can buy the Vernier Go!Temp USB Temperature Probe for $39 from here:http://www.vernier.com/products/sensors/temperature-sensors/go-temp/. And, you can get the thermal reflective tape from any auto parts store. (Don't tell them what you need it for. Say it's for rebuilding your V-8 engine in your Dodge Hemi. Avoids the need for a long explanation and sounds cooler...) <img src=" title=";-)" style="border: none;" />

The uncooked turkey can be found in your neighborhood grocery store. But, if you're making a vegetarian Tofurkey, you're on your own... The Java Embedded app will be the same, though (Java is vegan). <img src=" title=":-)" style="border: none;" />

So, grab all your parts and come back here for the next part of this project...


Monday Sep 09, 2013

Coming to Oracle OpenWorld? Don't Miss This Session!

You Are Invited: Oracle Excellence Awards for Fusion Middleware Innovation 

If you are planning on attending Oracle OpenWorld in just a few short weeks, don't miss this session to meet the winners of the Oracle Excellence Awards for Fusion Middleware Innovation.

Join us at the Yerba Buena Center for the Arts - Lam Research TheaterThese awards honor customers for their most innovative and cutting-edge solutions using Oracle Fusion Middleware including Oracle WebCenter of course! This was a highly competitive year with record numbers of nominations. This is their opportunity to be recognized for this great achievement and be honored by their industry peers. You are invited to attend and join in the celebration at the beautiful Yerba Buena Center for the Arts Lam Research Theater. 

If you live in the area or are an Oracle Partner with only an Expo pass - Register via our RSVP below and we will provide a complementary code for a Discovery Pass that will allow you to attend the Award Ceremony. Oracle OpenWorld Badges are required for admittance.


Tuesday Aug 27, 2013

Oracle WebCenter and Mobility

Oracle WebCenter and Mobility

August 2013

Guest post provided by: Christina (Gibb) Kolotouros | Director, Product Management, Oracle WebCenter

Smartphones and tablets are proliferating throughout the consumer market. Sales of smartphones are finally overtaking feature phone sales (according to IDC) this year. In addition, tablet shipments continue to grow, increasing 142% year over year as of Q1 2013 (according to IDC). This enables a mobile, always-connected workforce for many companies with B.Y.O.D. (bring-your-own-device) policies. Many of our customers are looking for ways to provide mobile solutions to enable employees to check email, progress issues, respond to alerts, make and communicate decisions, and download and work on documents - all while on the go without having to get to their laptop and log in to the corporate network. Let's take a look at how Oracle WebCenter provides solutions for a mobile workforce.

Oracle WebCenter Sites 11.1.1.8 enables marketers to engage, guide, and convert customers with media rich online experiences for web and mobile. As mobile usage has grown, a rich and engaging mobile experience has become a necessary component of an organization’s digital strategy. The challenge, however, is in creating and managing mobile experiences that are optimized for delivery to the thousands of different devices that exist today and for those to come in the future.

Organizations may choose to enable a uniform browser experience across PC’s, tablets and mobile phones by utilizing the same Web content, templates, site plans, and navigation for traditional and mobile sites. Or, organizations can opt to create experiences that are tailored for specific device types by designing customized templates and site plans for mobile specific pages. WebCenter Sites also supports HTML-5 and responsive design for organizations that choose to design responsive templates that render an automatically optimized experience across device types. Users can quickly create and edit mobile pages using visual drag-and-drop and rich text editing tools in the WebCenter Sites authoring interface. Then, in that same interface, they can preview and interact with that content directly in the context of different mobile devices, even preview different devices side-by-side.

WebCenter Sites’ mobile option enables organizations to easily extend their traditional Web presence to the mobile channel and to deliver highly personalized and relevant multichannel marketing initiatives, while also saving significant time and effort in managing mobile sites. See this datasheet for more information on WebCenter Sites' Mobility Option (new on the price list).

Oracle WebCenter Portal is a web platform for creating and managing role-based intranets, extranets, composite applications, and self-service portals for desktops, tablets, and mobile devices. Like WebCenter Sites, WebCenter Portal 11.1.1.8 introduced new tooling for the application specialists to create and manage mobile experiences. Users can leverage existing portals with mobile device compliant markup for mobile devices, or they can opt to create portals that are tailored for specific device types by creating page variants for specific devices like 10 inch tablets or iPhones. WebCenter Portal provides responsive design components out-of-the-box to be used for both web and mobile. These components will adjust their layout depending on the real estate given by the device. Like WebCenter Sites, WebCenter Portal creators can preview page rendering and interact with their portals directly in the context of different mobile devices within the main interface, including changing landscape or portrait orientation.

Both WebCenter Portal and WebCenter Sites simplify development of mobile applications with support for seeded devices and device groups, creation of new devices and device groups, and creation of device variants.



Portal developers gain HTML5 support with this latest release, as well as support for mobile devices and touch gestures in both iOS and Android. Portal developers can also create custom mobile applications leveraging the ADF Mobile Framework, WebCenter Portal Services exposed via the REST API, and can use developer documentation and samples provided. In addition, any optimized web pages can be embedded into this mobile application and shown in the embedded browser for a consistent user experience.

In addition to mobile-enabling portals, or building custom mobile applications to interact with the portal server, WebCenter Portal also has an iPhone/iPad application for end users to access and interact with their portals.



Oracle WebCenter Content users can share information efficiently on their choice of device and in process-centric business applications. Like WebCenter Portal, WebCenter Content provides end users with mobile applications to access and interact with their content. The application is optimized for both smartphones and tablets, and supports iOS and Android. Users can search, browse, view, favorite, email, and download content, allowing them to take important documents offline.



Oracle WebCenter enables companies with a mobile, always-connected workforce to provide their employees with the ability to access business documents, access and interact with their portals, and to provide their customers with rich mobile experiences.



Friday Aug 02, 2013

Delivering the Integrated Portal Experience!

Guest post by Richard Maldonado, Principal Product Manager, Oracle WebCenter Portal

Organizations are still struggling to standardize on a user interaction platform which can meet the needs of all their target audiences.  This has not only resulted in inefficient and inconsistent experiences for their users, but it also creates inefficiencies (productivity and costs) for the departments that manage the applications and information systems.  Portals have historically been the unifying platform that provide IT with a common interface which can securely surface the most relevant interactions for a given user and/or group of users.  However, organizations have found that the technologies available have either not provided the flexibility necessary to address all of their use cases, or they rely too much on IT resources to manage, maintain, and evolve. 

Empowering  the Business Groups

LOB guy gets some powerThe core issue that IT departments face with delivering portal experiences is having enough resources to respond and address the influx of requirements which come in from the business.  Commonly, when a business group wants a new portal site established for their group, they will submit a request to the IT dept, the IT dept then assigns a resource to an administrator and/or developer to build.  Unfortunately, this approach is not scalable, it can be a time consuming activity which requires significant interaction between the business owner and the IT resource.  A modern user interaction platforms should empower the business groups by providing them tools which they can use to build and manage the portal experiences without the need for IT's involvement.  And because business groups rarely have technical resources (developers) on staff, the tools must be easy enough that virtually any business user could use.  In addition, the tool must be powerful enough to allow them to build the experience that they need, things such as creating a whole new portal, add/manage page and page hierarchy, manage user/group access, add/modify components within the page, etc.  This balance between ease-of-use and flexibility is key to the successful adoption of tools which will ultimately reduce the burden on IT, respond to the needs of the business, and deliver high-value experiences for the users. 

Ready or Not, Here They Come: Smartphones and Tablets

Gal with a Tablet

Recently, several studies have highlighted that smartphone and tablet-style devices have overtaken PC's in both sales and usage.  This shift is further driving organizations to revaluate how they're delivering data, information, and applications to their users.  Users are expecting to get the same level of access and interaction, but in a ways which are optimized for the capabilities of the device that they are using. 

Expect More

With the ever growing number of new IT projects and flat/shrinking budgets, organizations are looking for comprehensive solutions which can deliver integrated web experiences that are tailored for the users and optimized for mobile devices.  Piecing together a number of point solutions is no longer an option.  A modern portal technology should not only address the traditional needs of integrating and surfacing back-end applications/information, but it should enable the business through easy-to-use tools and accelerate the delivery of mobile optimized experiences.  


WebCenter in Action Series:
Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter

QUALCOMM

Keste

Featuring Qualcomm & Keste

Watch an On-Demand Webcast to Learn More!



Monday Jul 29, 2013

What’s Going On in Digital Experience? The Latest in Key Trends

Guest Post by Stephen Schleifer, Senior Principal Product Manager, Strategy, Oracle WebCenter Sites

What’s Going On in Digital Experience? The Latest in Key Trends

As with many consumer-facing markets, digital experience tends to move pretty fast.  Just as organizations begin to get a handle on how, where and when to best engage with their target audiences in the digital world, things begin to shift again as consumers change their online habits.  However, there have been a number of trends that have been more or less constant over the past few years; some have grown steadily over time, others have been slow out of the gate, and then quickly reached a critical mass, but they have always been cornerstones of web experience management.  While the following is far from representative of everything that’s going on in this dynamic market, let’s take a quick look and see what’s going on in a few key areas:

Mobile Gets Practical

webcenter_sites_mobile.jpgMobile is an example of a digital experience trend that went from ‘might do’ to ‘must do’ in the space of a year (hello, iPhone), and has continued to grow in importance ever since.  However, whereas a couple of years ago organizations were still wondering how to best tackle the mobile experience (mobile web, mobile apps, mobile first etc.), we’re now at a place where organizations have a better understanding of each approach, and how to apply them to drive specific business outcomes, whether that be engagement, self-service or commerce.

When it comes to mobile site management, most customers we speak with are now viewing this as an integrated part of managing their overall online experience, while acknowledging that it comes with a distinct set of requirements that may need to be met separately, depending upon specific objectives.  They want to maximize efficiencies by reusing content and integrating site authoring and publishing processes across web and mobile, and by leveraging responsive design to cut down on site development and speed time to market.  However, they also want the flexibility of a web experience management solution that can provide as much support as possible for mobile-specific requirements when needed, from ease of mobile template customization, to device management.

Multi-channel Gets Back the Brand Site

Managing content and experiences across multiple channels has continued to be a tricky problem to solve.  Basically, as more online channels have emerged – from brand sites, to micro and multi-lingual sites, to email campaigns, through to mobile and social– the more complex content management has become for online marketers.  Meanwhile, against this backdrop of channel proliferation, the value and function of the brand site itself began to get called into question (remember the trend of companies dropping their .coms and moving to Facebook?). 

Easy creation and management of multi-channel brand sitesWhat we’re seeing now is the reassertion of the importance of the brand site; the idea of the corporate .com as a center point of digital experience.  The content that drives activity on other online touch points (email offers, social promotions, microsite landing pages) ultimately points back to the brand site, where all of these channels converge, thereby centralizing marketing processes such as lead capture or facilitating deeper brand engagement.

As a part of this effort, web marketers are looking to be able to access the content that is originating from other channels (regardless of where it is stored), from within the web experience management system authoring environment, and incorporate it within brand sites to produce a more unified, cross-channel experience.

Personalization Comes of Age

Personalization comes of AgeThe drive to personalize digital experiences has been an interesting trend to watch; it’s perhaps the one that has experienced the most hype over time, but it has also been the slowest to take hold, as it has taken a number of years for solutions to get up to where the market needs them to be.  Of course, personalization is a broad term, and it can encompass everything from targeting experiences to different customer segments, to making online search more relevant and intuitive through guided navigation, to providing tools that enable site visitors to tailor their own online experience.

One thing that is certain is that has finally reached the tipping point, where every organization we engage with has some sort of personalization initiative on their short list of digital experience priorities.  That said, not all organizations want to jump in with both feet, especially when it comes to areas like content targeting.  Some organizations are still choosing to start with smaller-scale experimentation, using specific pages or promotional sites as targeting test grounds.  Others are taking a more committed approach and are implementing content targeting throughout the web and mobile sites.  Meanwhile, a small, but  growing amount are investing in fully automated, predictive solutions.

This latter area is where we expect to see the most interest and growth in the coming year.  Web marketers are beginning to see the power of connecting the native targeting engines in web experience management systems to predictive solutions that can offset the labor associated with managing segmenting and targeting data through automation, while delivering higher success rates for metrics like click-throughs and conversions.


Thursday Jun 06, 2013

An Oracle Technology Solution for Transportation Agencies

Transportation Agencies face key challenges and market forces that drive the
need for Oracle WebCenter, including:

  • Management of unstructured content

  • Increasing need to collaborate

  • Lack of comprehensive records management

  • Increasing need for accountability






Persistent price wars. Evolving safety, security, and financial regulations. Demand for 24/7 systems availability. To meet all of your business challenges, Oracle's Technology Solutions for Travel and Transportation deliver a powerful combination of technology and business processes. Only Oracle powers the information-driven enterprise by offering a unified data model to integrate information over a wide geographical area and across multiple business units.

What’s Driving the Need for Oracle Technology Solutions at Transportation Agencies?
Transportation agencies face the following key challenges and market forces that are driving the need for Oracle technology solutions:

  • Management of Unstructured Content. Transportation agencies are flooded with content used in the daily processes of running an organization. Content— such as real estate transactions related to right of way, project proposals, design specifications, scope of work documents, and contracts and RFIs from ongoing  projects—is created and, for the most part, stored is disparate systems that are not always interconnected to one another. Multimedia assets such as images and videos require a scalable architecture that will maintain performance as the repository grows.
"Transport for London Optimizes Management of US$59 Billion Project Portfolio While Cutting Overhead
"Consolidating project management data with Oracle’s Primavera Portfolio Management keeps our Investment Programme on track, while delivering maximum value to travelers and tax payers."
– David Hartley, Investment Programme Management Office, Transport for London
  • Collaboration Between Internal Staff and Contractors. To manage and access content across the project lifecycle, agencies require collaboration for archival, redlining, and retrieval of content—such as e-mail, digital video, engineering drawings, proposals, and survey records.
  • Lack of Comprehensive Records Management. To support regulatory compliance (for example, safety or finance) and eDiscovery (electronic discovery under Federal Rules of Civil Procedure), agencies need to be able to efficiently access and compile all historical documents, design plans, and images needed to support litigation.
  • Accountability, Transparency, and Effective Stewardship of Tax Dollars. Agencies can improve their accountability, transparency, and stewardship by providing simplified Web interfaces that offer access to the agency’s public content, activity, and performance measures. For example, an agency can provide access to maps and content demonstrating its sound environmental practices, or how it’s allocating funds in accordance with the American Recovery and Reinvestment Act.
  • 360-degree View of Projects. Agencies benefit from a single solution that can manage projects of any size, adapt to various levels of complexities within a project, and intelligently scale to meet the needs of various roles, functions, or skill levels in an organization and on a project team.
  • Complete Business Intelligence. Oracle’s technology solutions provide relevant insight to everyone in an organization through interactive dashboards, ad hoc queries, notifications and alerts, enterprise and financial reporting, scorecard and strategy management. This results in improved decision-making, better-informed actions, and more efficient business processes.
“Thanks to Oracle technologies and our virtual desk project, we will be able to offer all agents a personalized workspace tailored to their job. In the back office, this architecture will allow us to standardize our suite of applications and cut our maintenance costs by 50%.”
– Jean Pierre Desbenoit, Deputy Head of IT Systems and Modernization, Direction Generale de l’Aviation Civile


Technology Solution Breakdown

  • Oracle Database – Back-end repository, spatial
  • Oracle WebCenter – Unstructured content, records management, social and collaboration, Web experience management, next-generation user experience, and portal
  • Oracle Business Intelligence – Includes reporting, dashboards, and drill-downs
  • Oracle’s Primavera P6 Enterprise Project Portfolio Management
  • Oracle Autovue – View, redline, and collaborate on various document types, including CAD
Why Our Technology Solution Works
  • Industry standards-based technology allowing for ease of integration with existing technology investments
  • Complete and integrated stack of technologies for collaboration, Web content management, document management, records management, wikis,
  • and blogs
  • Data management platform able to view structured and unstructured data types, including CAD
  • Map integration, interactive map-based content search, and content search results displayed on an interactive map
  • Ability to centrally manage records in disparate locations: file system, SharePoint, content server, physical records


Only Oracle delivers a complete platform of database, middleware, applications, servers, and storage—all based on open standards—to transform transportation agencies.

Oracle Transportation Management:



Watch an On-Demand Webcast to Learn More!



Thursday Mar 21, 2013

Today's WebCast - Oracle Social Business Thought Leaders

Join us today (03/21/2013 10am PST / 1pm EST) for an interesting presentation by Jeanne Bliss on

"The Five Critical Decisions Made by Beloved and Prosperous Companies"

Oracle Social Business Thought Leaders Webcast Series


About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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