Friday Nov 13, 2015

Questions Asked, Answered from Webcast: 3 Ways to Power Collaboration and Mobility

Thanks to everyone who joined us earlier this week on our live webcast “Three Ways to Power Digital Workplace Collaboration and Mobility”. For those who missed it or are interested in catching, the webcast replay, the on demand recording is now available. You will also find a copy of the presentation for download there.

We also thank you for your questions and interest. Due to limited time, we were able to drive real time responses to most, but not all, questions. So, for good measure, I have captured relevant questions and answers from the live webcast here. Please do keep the communication going. Feel free to post your comments and questions here, start your free trial at: and visit us at for more information on the solutions and potential next steps for you. We are committed to making your cloud journey easier and more meaningful.

Can Documents Cloud be used with

Yes. Oracle Documents Cloud comes with REST APIs that allow you to easily integrate with or any other CRM, ERP, on premises or SaaS applications and other systems.

Do we need to buy Oracle Mobile Cloud Service to enable mobile use of Process Cloud? Same question for Documents Cloud?

Both Oracle Documents Cloud and Oracle Process Cloud come with their native mobile applications that can be easily installed from your mobile store. The great advantage of these Oracle Platform as a Service (PaaS) solutions are that they easily plug and play together. So, if for example, you are looking to build a custom mobile app for sales reps or to serve a specific function, you can easily build the mobile app with Oracle Mobile Cloud Service that will drive content with Documents Cloud and processes using Oracle Process Cloud.

How do you maintain data segregation for security and compliance?

Security is a key tenant for Oracle PaaS solutions. Oracle Documents Cloud support data and user seggregation. For example, you can have a public instance and a separate private instance to support your security and corporate policy compliance. You can even segregate on user types. Plus, you have granular privileges control for folder sharing, link sharing, link expiry and such to enforce data and information security.

What is the benefit of using Process Cloud over Oracle BPM?

Oracle Process Cloud offers you a subscription based business process management service in the Cloud. Designed for business users, it allows for rapid process design and automation by users off any device without IT reliance. One of the major benefits to using Oracle Process Cloud is that Oracle handles the installation and uptime. Other benefits include easy integration with other Oracle Cloud services (including Oracle Documents Cloud, Oracle Mobile Cloud, etc.), other Oracle and third party on-premises or Cloud systems.

Are Documents Cloud and Process Cloud integrated together?

Many of our customers, including Mythics, are indeed using these two solutions together to enhance their process automation and document collaboration activities. This means that processes can be kicked-off during content/document collaboration and in turn, you can attach a document to a process. In addition, both services have great REST APIs which allow users to drive their own integration with existing solutions and applications.

Is Documents Cloud public or private/on premise?

Oracle Documents Cloud is a service available in Oracle public cloud. You can see the related services on Given Oracle’s pedigree in on-premises content management with Oracle WebCenter Content, we are one of the leading providers to support hybrid, public and on-premises content management and sharing.

What branch of Oracle does the Documents Cloud Service fall under- for example, Customer Experience, Business Intelligence, or Enterprise Resource Planning?

Oracle Documents Cloud Service is part of Oracle Cloud Platform for content and process. Oracle has the distinct advantage of leveraging resources, learnings and R&D from our on-premises Oracle WebCenter and Oracle BPM solutions as foundational elements to provide you the most comprehensive, holistic and proven cloud solutions. For more information, please visit

Mythics – are you doing document sharing as part of the process with external parties too (legal, for example)?

Currently, our process is internal only. However, we often communicate with external parties. Increasingly, we are recommending the Documents Cloud Service to do this. However, this is a shift in thinking. Many people are used to emailing files via email. It will take a while before this changes.

This is for Mythics – who is doing process modeling in the company? Are you involving IT or business analysts?

Mythics is an IT solutions company, so our business analyst functions overlap with IT. To compare with other industries, we are involving both sides of the company in process modeling.

Does Oracle Documents Cloud Services come with a document viewer?

Yes. Oracle Documents Cloud Service does have a document viewer that allows proper rendering of all document types on any device. In addition, Oracle Documents Presenter app allows you to present curated content directly off your tablet. Sales reps find the Presenter app particularly useful for impactful, visually appealing presentations right off their iPads, et al.

Does the document viewer/Documents Presenter support annotations capabilities for collaborations among users?

Yes. You can make and view annotations from Oracle Documents Cloud web application.

Will Sites Cloud be integrated with Documents and Process Cloud Services?

Quite like Oracle’s other PaaS services including Oracle Documents Cloud Service and Oracle Process Cloud Service, Oracle Sites Cloud will support integration with other Oracle PaaS services. In this webcast, for example, you saw an example of how community sites can benefit from pulling content, conversations and processes all in one place, all in context. You will continue to see more of this from Oracle in the coming weeks and months. Take a look at Mythics blog post on early impressions of oracle Sites Cloud Service, coming out of OOW:

Mythics – how do you see public institutions using Process and Documents cloud given the compliance requirements?

I recently attended Oracle OpenWorld. I noted several Public Sector organizations interest and adoption of Platform as a Service cloud tools. Process Cloud and Documents Cloud are industry agnostic tools and can be used different business areas. Specific to compliance requirements, not all public sector institutions have the same compliance requirements - some will require strict FedRAMP controls, where others have specific data security requirements. Oracle has done tremendous investments for data security across all solutions and these Cloud Platform services are no different. I also understand that Oracle is currently working to make all PaaS tools available in their government cloud data centers.

Can we try Oracle Documents Cloud Service today?

Yes. You can start your free trial of Oracle Documents Cloud Service today. Simply go to to register for the free trial.

Monday Oct 26, 2015

Reminder: WebCenter and BPM Exclusive Customer Reception is Today

If you are at Oracle OpenWorld, then don't miss:

  • Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
    11:00 am - 11:45 am | Moscone West—2024

  • Pick your printed activity guide at one of the following places:
    Moscone W 2024 at 11 a.m. (during the strategy session CON9207)
    WebCenter, BPM, Social Network, Content and Process Demogrounds booths
    Customer Reception, 6:30 p.m. – 8:30 p.m.

  • Exclusive Customer Reception (limited seating RSVP required)

Oracle WebCenter and Oracle BPM Customer Appreciation Reception

Oracle Corporation
You are invited to the Oracle WebCenter and Oracle BPM Customer Appreciation Reception!
Please Join Us!

Oracle WebCenter & Oracle Business Process Management (BPM) partners Bezzotech, Fishbowl Solutions, Redstone Content Solutions, Sofbang, Tata Consultancy Services, TekStream & VassIT invite you to a private cocktail reception at one of the Bay Area's premier primary destinations for live music & entertainment. Please join us and other Oracle WebCenter & Oracle BPM customers for heavy hors d'oeuvres and cocktails at this exclusive reception.

Don't miss the opportunity to talk with fellow customers and executives from Oracle WebCenter & Oracle BPM Product Management, Product Marketing, and Oracle's premier Oracle WebCenter & Oracle BPM partners. We look forward to seeing you at this event.

Please RSVP.

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Calendar October 26, 2015
6:30 PM - 8:30 PM


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Sponsored by:
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Sofbang Tata Consultancy Services TekStream Solutions VassIT
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Wednesday Oct 21, 2015

Activity Guide for OOW15 - Keep it Handy!

Heading to OOW15? Hope you have started to fill in My Schedule. We would also recommend downloading the mobile app for OOW15 available. Attendees with Apple iOS or Android devices can access Oracle conference information via the Oracle OpenWorld mobile app (available mid-October). Download the app from the Apple iTunes store or Google Play, and get news and updates, access your schedule and the Oracle OpenWorld Content Catalog, explore interactive maps, find exhibitors and sponsors, and discover social channels.

Second recommendation, bookmark the following Focus On Documents but also add the sessions you are interested in directly in your My Schedule. This allows you to pre-register for those sessions, comes in handy especially if those are filled to capacity.

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

And, find us Monday morning at David Le Strat's executive session to get a printed activity guide for all things Oracle WebCenter, Oracle BPM and Cloud Services, well only if you are into that sort of a thing... Regardless, you should check out our executive session:

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Happy navigating #OOW15. We look forward to a very successful event with you.

Monday Oct 19, 2015

Plan Your Monday at Oracle OpenWorld - Must-Attend Sessions

Yes, it is true! The Oracle OpenWorld 2015 keynotes lineup has been announced. Be sure to check it out and add it to your My Schedule that is live now.

And as you plan your days ahead, here are the must-attend sessions, in addition to the keynotes, for you to add to your My Schedule for:

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 a.m. | Moscone West—2024

Kick-off Monday by getting a complete overview of Oracle strategy and vision for digital experience and digital collaboration spanning our complete portfolio of Oracle WebCenter, Oracle Business Process Management (BPM) and Oracle Cloud Collaboration Services. This would be a perfect session to give you context and primer for the following sessions in this area, so don’t miss it!

Oracle Documents Cloud Service—Vision, Strategy, and Roadmap [CON9183]
12:15 pm | Moscone West—2024

Get a 360-degree perspective on what makes Oracle Documents Cloud Service (OracleDOCS) much more than just a simple enterprise file sync and share (EFSS) solution. Understand the product strategy, get a sneak peak of the solution and hear first-hand from customers to see how OracleDOCS has become a quintessential solution for today’s digital enterprises.

Oracle Process Cloud Service and the Oracle BPM Suite—Vision, Strategy, and Roadmap [CON9181]
1:30 pm | Moscone West—2024

Want to learn how your business can rapidly automate processes in a fully managed cloud environment that saves you time and money? Then you can’t afford to miss this strategy session where our product experts would outline the vision and product roadmaps for both Oracle Process Cloud Service and Oracle Business Process Management Suite. Walk away with knowledge on successful implementation best practices.

Oracle WebCenter Sites Strategy and Vision [CON9191]
2:45 pm | Moscone West—2024

You would want to be there for the strategy, roadmap and demo discussion of Oracle WebCenter Sites. Oracle WebCenter Sites is a strategic platform for enabling companies to reinvent their business online and deliver the next-generation digital experience. Get first hand information on how you can empower your business users with intuitive, business friendly solution to deploy marketing sites and community engagement sites with minimal IT reliance.

Oracle Cloud Platform and Oracle Fusion Middleware: Accelerating Digital Transformation [GEN10761]

4:00 p.m. | Marriott Marquis—Salon 7/8/9 (Yerba Buena Ballroom)

Don’t miss this General Session with Oracle Executive Vice President, Oracle Fusion Middleware Development Inderjeet Singh where he presents details about new capabilities in Oracle Cloud Platform and Oracle Fusion Middleware for mobile and web experience management, the Internet of Things, application programming interface management, big data enrichment, cloud computing, and on-premises portability.


Don’t forget to register for the following Hands-On-Labs taking place on Monday. Space is limited so you may want to add these to your schedule now.

Oracle Sites Cloud Service for Marketing Sites and Communities [HOL10788]
2:00 p.m. | Hotel Nikko—Mendocino I/II (2nd Floor)

Digital Experience: Exploring Oracle WebCenter Sites 12.2.1 A/B Testing [HOL10474]
3:30 p.m. | Hotel Nikko—Nikko Ballroom III (3rd Floor)

Networking Event

WebCenter and BPM Customer Appreciation Reception
6:30 PM - 8:30 PM | Register at:

An exclusive networking event put together at one of Bay Area’s premier entertainment destinations. RSVP is required though OOW registration is not required.

And don’t miss our product showcases at Oracle Demogrounds in Moscone South every day through the conference.

For a full listing of sessions, happenings, events, etc please bookmark the following:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

See you at #OOW15 next week!

Wednesday Oct 07, 2015

Oracle OpenWorld, Customer Reception, Latest News, and More

The OpenWorld edition of Oracle WebCenter and Oracle Business Process Management (BPM) newsletter is now out. Take a look to get more information on the exclusive Customer Reception we are hosting in San Francisco on Monday, October 25th; the must-attend sessions for you to hear from Oracle executives, subject matter experts, customers and partners to know the latest strategy, vision and roadmaps for both our on-premises and cloud solutions; the latest news features, product collateral, industry insights, and learn more about upcoming events and activities.

If you are in the area and have not registered for Oracle OpenWorld, you can still attend our Customer Reception so do RSVP today. And don't forget to add your favorite Oracle WebCenter, Oracle BPM and Oracle Cloud Content and Collaboration solutions to your My Schedule that is now live on Oracle OpenWorld website.

Not attending Oracle OpenWorld this year? No worries, this newsletter still has plenty of information for you to know the very latest happening in Oracle WebCenter, BPM and Cloud Collaboration world. Happy reading!

Thursday Oct 01, 2015

My Journey from Content Administrator to a Solution Consultant and the Lessons Learned

Guest post by Scott Smith, Redstone Content Solutions

I had the opportunity, about eight years ago, to transition into a role where I was administering Oracle WebCenter Content installations. I learned a lot over the next several years about Oracle, and their partner community.

When I first became our company’s Oracle WebCenter Content Administrator, we had four production servers (clustered into two – two server domains) running WebCenter Content 10g. As of one year ago – there are ten servers (clustered into five – two server domains) running WebCenter Content 11g.

We expanded the number of content items from just over 320,000 to more than 7,000,000 and Oracle WebCenter allowed us to scale easily. Oracle and an Oracle partner helped us through the growth transition.

This growth resulted in some challenges to ensure that the system was always running at its peak capability. As the system expanded to accommodate new functionality and metadata requirements, the need to rebuild the Oracle WebCenter Content index became a daunting task. With regular index rebuilds, the search speeds were acceptable, but not always optimal. We never considered an alternate platform since we knew that we were running the most robust and easily configurable system on the market. We had to learn to manage the expectations for how often we could rebuild the index and what could be expected in terms of search speed from complex searches.

As my career has transitioned and progressed, today I find myself “on the other side” of the fence. I have indeed joined the world of consulting with the very Oracle partner I had come to rely on in my "previous" life.

I now find myself in the position of being envious of those system administrators we serve today. The current release of Distributed Index (DI), from Redstone Content Solutions, has eliminated the need to manage expectations related to index rebuild and search times. Distributed Index integrates with Oracle WebCenter Content (it has been designated by Oracle as an Oracle Validated Integration). DI is an integration that allows an Oracle WebCenter Content Administrator to define and build multiple indexes against their content repository. These indexes can be distributed across hardware that is independent from the current Oracle WebCenter Content architecture. This further reduces search times and index rebuild times.

Some of the features and benefits include:

  • Faceted search
  • Ability to set-up multiple/individual indices based on profiles (See Image)
  • Horizontal and vertical scalability
  • Multi-threaded rebuild
  • Add and search content during a rebuild
  • Create and build an index without restarting the content server
  • Robust administrative page for maintenance of indices
    • Provides real-time feedback on status of an index and ETA on rebuild completion (See Image)
As my career continues to progress, I am excited about the possibilities that exist. I can help companies progress beyond what they thought was possible. They can continue to expand their use of Oracle WebCenter, and the tremendous functionality that it offers. The ability to provide support and solutions that bolster the return on investment for Oracle WebCenter customers is just one of the many reasons why I see a bright future in our partnership with Oracle.

Do not forget to utilize those partners who have experience and can help guide you with proven services and solutions that can smooth out those little bumps on the road to success.

To learn more about Redstone Content Solutions and Distributed Index, please follow the links below, or join us at Oracle OpenWorld 15 where we will be co-hosting this year’s Oracle WebCenter Appreciation Event.

For more details on the event and how to register, please see here.

You can also leverage the following resources to dig deeper into the combined solution:

Emerson Live Webcast Recording

Distributed Index in Action Demo

About the author:

Scott Smith is a WebCenter Consultant with Redstone Content Solutions. Scott has held a number of positions over his 30+ year career. Most recently, before joining Redstone, he spent 10 years with School Specialty Inc., where he was a Project Manager, Business Analyst, ETL Specialist, and Content Engineer.

Tuesday Sep 29, 2015

Focus on Digital Experience, Cloud Collaboration, Content and Business Process Management

Each year at OOW, we drive the best and most innovative sessions for our attendees. This year is no different. With over 30 speaking sessions reflecting strategy and perspectives from our executives, technology experts, customers, partners, user groups and industry thought leaders; 10 live product demos; and 7 hands-on-labs devoted to Oracle WebCenter, Oracle Business Process Management (BPM) and our Cloud Content and Collaboration solutions, we are excited to showcase our product innovations, customer successes and vision at OOW 2015.

This Year’s Highlights:

  • Over 30 sessions featuring customers and partners like Lincoln Financial Group, the Sherwin Williams Company, Nextel, South California Gas Company, TekStream Solutions, Capgemini, Booz Allen Hamilton, Mythics and many more
  • A Meet the Experts session on Tuesday, October 27 from 7:00 p.m. – 8:00 p.m. on “Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services”
  • 7 live product demo stations; 6 hands-on labs sessions, including Cloud labs focusing on Documents Cloud, Process Cloud and offering sneak previews of upcoming cloud services.
  • Innovation Awards ceremony with winners and representation from Digital Experience, BPM, Documents Cloud Service and Process Cloud Service

Must Attend Sessions:

Don’t miss the Strategy and Vision sessions for the overall portfolio and each of the respective solution and cloud technologies. We invite all customers to attend these not-to-be-missed sessions that can help organizations plan their roadmaps. Attendees will also get an opportunity to hear from customer organizations on implementation successes.

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Oracle Documents Cloud Service—Vision, Strategy, and Roadmap [CON9183]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle Process Cloud Service and the Oracle BPM Suite—Vision, Strategy, and Roadmap [CON9181]
1:30 pm - 2:15 pm | Moscone West—2024

Oracle WebCenter Sites Strategy and Vision [CON9191]
2:45 pm - 3:30 pm | Moscone West—2024

Tuesday, October 27, 2015

Oracle WebCenter Portal Strategy and Vision [CON9187]
11:00 am - 11:45 am | Moscone West—2024

Oracle Sites Cloud Service: Rapid Building of Mobile-First Digital Experiences [CON9199]
4:00 pm - 4:45 pm | Moscone West—2024

Oracle WebCenter Content and Other Oracle WebCenter Solutions: Vision and Strategy [CON9182]
12:15 pm - 1:00 pm | Moscone West—2024

Oracle’s Digital Experience Strategy: Oracle WebCenter, Oracle BPM, and Oracle Cloud Services [MTE10051]
7:15 pm - 8:00 pm | Moscone South—301

There are many more sessions highlighting customer successes, partner discussions, persona and/or industry based discussions, Cloud/PaaS lessons, live product demonstrations and Hands-On-Labs (HOL) sessions so do bookmark the following links for a complete listing:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Note that My Schedule is live for Oracle OpenWorld now. Customer and partner attendees can use My Schedule to plan and optimize time during the conferences by building personalized conference schedule beforehand. We recommend adding the sessions mentioned above and the others of interest from the Focus On documents.

WebCenter & BPM Auxiliary Events at OOW:

In addition to regularly scheduled programs of sessions, hands-on labs and demos, we have planned additional events for our customers and partners to actively engage with the Oracle and partner teams, and network with their peers. These auxiliary events include:

· Customer Appreciation Reception – Monday 10/26 – 6:30pm - 8:30pm (Invite and RSVP | OOW Registration NOT Required)

· Innovation Awards Ceremony (CON10374) – Tuesday 10/27– 4:00pm - 5:30pm, YBCA Theater (OOW Registration Required)

· Oracle Appreciation Event at OOW 15 with Elton John, featuring Beck – Wednesday 10/28 – 6:30 pm – 12:00 am (Event Information)

Your Conference on Mobile:

Attendees with Apple iOS or Android devices can access Oracle conference information via the Oracle OpenWorld mobile app (available mid-October). Download the app from the Apple iTunes store or Google Play, and get news and updates, access your schedule and the Oracle OpenWorld Content Catalog, explore interactive maps, find exhibitors and sponsors, and discover social channels.

Social Media Communications:

We will be highlighting our key session on Oracle WebCenter blog periodically. In addition, please use the following hashtags to discuss OOW on your channels and follow along on @OracleWebCenter and @OracleBPM

#OOW15 | #OracleDOCS | #OraclePCS | #OracleSCS | #WebCenter | #OracleBPM | #OraclePaaS

Don’t forget to RSVP for the Customer Appreciation Event and bookmark:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Looking forward to a great #OOW15 together!

Monday Sep 14, 2015

Agilent Discusses the Path to Digital Experience Success

Path to Digital Experience Success Webcast

Oracle Corporation
WEBCAST: The Path to Digital Experience Success
Innovative Strategies for Maximizing Customer Engagement & Marketing Performance

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and brand loyalty. And the stakes are high — 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast to learn how Agilent Technologies has transformed audience engagement by connecting digital experiences with business outcomes. Learn how to:
  • Develop an end-to-end customer engagement strategy from an “outside-in” point of view
  • Deliver omni-channel experiences that are seamless, tailored and consistent across all channels, audiences and devices
  • Extend reach and orchestrate engagement across the customer journey
  • Enabling the partnership between IT and the business to quickly align objectives
Register now for this webcast.
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Live Webcast

Calendar September 16, 2015
10 AM PT / 1 PM ET
Michael Conant
Michael Conant,
Senior Product and
Program Manager,
Agilent Technologies
Chris Preston
Chris Preston,
Sr. Director,
Digital Experience Strategy,
Integrated Cloud Applications and Platform Services
Copyright © 2015, Oracle Corporation and/or its affiliates.
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Thursday Sep 03, 2015

Collaboration Goes Beyond File Sharing

Yes, Oracle Documents Cloud Service is an enterprise file sync and share (EFSS) solution. Yes, it is in the cloud as you would expect from a modern day EFSS solution. And yes, it is easy and intuitive to use with out-of-the-box mobile accessibility with the added security that you would expect from an Oracle solution. But why do we keep insisting it is more than just an EFSS or file sharing solution? Because beyond just providing cloud storage and 24/7 access and share and sync capabilities and mobile access, Documents Cloud mobilizes your enterprise content. Unlike first-generation EFSS solutions, it doesn't create new information silo's and instead allows you to drive the content connected to your applications, to your business processes or to your source of record (like an enterprise content management system that is on premise) and make it available anywhere, for sharing and for collaboration.

Here's a quick look at how it may make your work life that much easier, more productive, much more efficient and perhaps even, fun?

For more information, visit us at

Tuesday Sep 01, 2015

Oracle CIO's Take on Why Cloud Matters to IT

The benefits of an effective and comprehensive cloud file sharing and collaboration solution are quite obvious - you have access to documents you need to be productive anytime, anywhere and on any device; remote employees and employees on the go are empowered; team collaboration and doing projects either among the employees or with outside contractors and suppliers is vastly simplified; when delivered securely and in context, the solution drive work efficiency, employee satisfaction and even improves time to market, and so on.

But what does it mean for IT? Less governance and information silo's to deal with; more efficient provisioning; automatic updates and almost zero maintenance; more self service and less administrative overhead; streamlined infrastructure and better governance. Here's what Oracle CIO and SVP, Mark Sunday has to say about driving IT transformation with Oracle Documents Cloud Service.

And why Oracle Documents Cloud Service needs to be an ubiquitous solution for any organization.

For more information, visit

Thursday Jul 23, 2015

Mobilizing Siebel CRM Documents with Documents Cloud Service

As you know, Oracle Documents Cloud Service is not just an Enterprise File Sync and Share (EFSS) solution in the Cloud but more than that, it offers a cloud platform for documents management, storage and collaboration to drive business processes hooked to business applications.

Today we are going to look at how Siebel CRM users can extend their documents, embed attachments and drive collaboration in the Cloud using Oracle Documents Cloud Service.

Integration between Documents Cloud and Siebel CRM allows Siebel users to store file attachments in the cloud dynamically allowing you to share this content with your team, both internally and externally by defining granular permission privileges. Storing it in the Cloud also means the content is available to you anytime, anywhere and on any device - on the web, desktop or even your mobile devices giving mobility to your content like never before. With inherent granular security controls, leveraging Oracle Documents Cloud for document storage, access and sharing also means security assurance with your information protected at rest, in motion and at access points. Your documents are available to you 24 X 7, in context and are always up to date. Once you have setup Documents Cloud Service with Siebel, you can simply access your relevant files seamlessly from within your application like so:

What's more, Documents Cloud gives you the ability to share these documents amongst other Oracle Cloud solutions such as Sales Cloud and in the future Service Cloud and Oracle Social Network, etc. so that you have a seamless work experience through the business process and that contextual documents are available for your use anytime from within your application of choice. Version control ensures there are not multiple versions floating around leading to erroneous decision making.

A simple drag and drop interface make document collaboration easy to use and intuitive. You can store attachments for any Siebel entity using Documents Cloud. With the scalable, trusted Oracle Cloud architecture, you significantly reduce your CapEx as well as maintenance and upgrade costs down the line. The service is available as soon as you "switch it on" giving your documents the mobility you need and even offline access.

Implementing the solution into a Siebel CRM deployment is easy with step by step instructions listed in this whitepaper. Leveraging Oracle Documents Cloud with Oracle Siebel means lower TCO, proven integration model, same foundational architecture and one solution partner.

Here's a brief video explaining it all. Take a look and make your Siebel documents mobile with Documents Cloud Service today.

Have some questions? Our colleagues, John Bedford on the Siebel side along with the Documents Cloud product management team, have compiled this FAQ for you. For additional questions and follow up, please do leave us a comment here or contact your Oracle account manager.

Monday Jul 20, 2015

Get to Know the Latest Feature Updates in Documents Cloud Service

While it is seamless for our Oracle Documents Cloud Service users as the updates are automatically pushed out without the users or customer organizations having to do anything at their ends, we thought you may want to learn about what additional features and capabilities we have pushed out with the latest release of Oracle Documents Cloud Service and why Oracle's cloud collaboration solution is fast becoming an industry benchmark. Our product expert and member of the product management team, Ellen Gravina discusses.

by: Ellen Gravina, Principal Product Manager, Oracle Documents Cloud Service

Oracle Documents Cloud Service was upgraded to include the latest features for our web, mobile, and desktop clients. Features include:

Oracle Documents Presenter

Wow your customers and prospects with beautiful presentations that deliver maximum impact and results!
• Present PPTs, review PDF documents, play videos, and use many more presentation formats.
• All your presentations are stored on your tablet–no need to find a WiFi hot spot.
• Author presentations by organizing material in folders on your desktop. Customize the look to your brand by using folder background and icon images.

Multiple Account Support
• Synchronize content from multiple accounts to your desktop.

• Access content from multiple accounts on your mobile device. 

Enhancements to Public Link Policy

• Administrators can set a maximum role allowed for public links.

• Folder owners can disable public links on a per-folder basis.

Customize Oracle Documents with Your Own Branding

• Change the logo in the header.
• Control where users look for help, share feedback, and get information about client downloads.

iOS Touch ID Support
• Make use of your fingerprint to protect access to your content.
• Available in the native mobile app and Oracle Documents Presenter app.

Access Version History from Your Mobile Device
• View old versions of a document.
• Delete old versions.
• Make an old version the current version.

Enterprise Installation Support for Desktop Client
• Roll out the Desktop Sync Client software to multiple client machines with the help of the EXE and MSI installer packages.
• Deploy the MSI installer through Active Directory’s group policy.
• See the Administrator’s Guide for details.

Learn More
Check out the Oracle Documents Cloud Service Getting Started page to learn more. And visit  for additional solution and market information.

Please contact Oracle Support for any support questions.  Feedback is always welcome in our Documents Cloud Service discussion forum.

Tuesday Sep 02, 2014

John Lewis Partnership Transforms Personnel Services for 85,000 Employees by Using a Self-Service Portal

Oracle Customer: John Lewis Partnership
  • Location: London, United Kingdom
  • Industry: Retail
  • Employees: 85,000
  • Annual Revenue: Over $5 Billion

John Lewis Partnership, one of the United Kingdom’s leading retailers, owns and operates 30 John Lewis department stores, 10 John Lewis at-home stores and 302 Waitrose supermarkets. The organization also runs a substantial online business through and, in addition to business-to-business contracts in the UK and abroad.

John Lewis Partnership is the UK’s largest example of worker co-ownership where all 85,000 employees are partners in the business. Partners are dedicated to delivering excellent customer service and share in the benefits and profits of the business. John Lewis was named “Retailer of the Year 2013” at the Oracle Retail Week Awards 2013.


 A word from John Lewis Partnership

"With Oracle WebCenter Portal, our partners have secure, straightforward, and instant access to a wide range of human resources services from any location. We also laid a strong foundation for future developments and growth within the organization.”

– Stephen Oliphant, Technical Application Architect, Oracle Business Service Center, John Lewis Partnership

  • Centralize personnel services by forming a new shared-service center to streamline services, improve efficiency, and offer all employees self-service functionality from the office, home, or geographically dispersed retail stores
  • Save time and costs by replacing manual, time-intensive human resources processes with an easy-to-use, self-service platform that enables employees to be more self-sufficient in managing their human-resources queries
  • Enable the John Lewis Partnership to better manage growth in the quickly changing, customer-centric retail industry by building a strong and flexible infrastructure to improve management of core back-office processes, including personnel management


  • Centralized and transformed personnel services by implementing user-friendly Oracle WebCenter Portal and offering 85,000 employees self-service access to human resources information, such as payroll, holiday and maternity entitlements, and performance review details
  • Eliminated inefficient manual processes to request holidays, administer leave requests, and check payroll details by encouraging employees to use self-service for 60% of all transactions—reducing the time and costs associated with requesting information by telephone, e-mail, or in person
  • Enabled employees to access the portal, 24/7, while at work in the head office or branch offices, via terminals in all retail stores, or at home using secure identity management, providing the most convenient way to review personnel information, ask questions, and make requests
  • Improved efficiency of leave-request reviews and approvals by providing employees and line managers with all relevant information up-front, such as who else is on holiday at a particular time, by integrating the online portal with Oracle Business Intelligence Enterprise Edition
  • Delivered graphical representation of managers’ hierarchy through the portal to help managers navigate the system in a user-friendly way
  • Built manager pages within Oracle Business Intelligence Enterprise Edition to highlight upcoming activities, helping managers plan their schedules in relation to personnel administration duties
  • Established an Oracle WebCenter platform to deliver the flexibility required for additional functionality; further integrations with multiple applications, including Oracle Learning Management; and to deliver additional services throughout John Lewis Partnership in the future

Why Oracle

“Oracle is our strategic partner of choice, and by working with a single vendor, we benefit from consistency across technology, service, and support,” said Stephen Oliphant, technical application architect, Oracle business service center, John Lewis Partnership.

“The scalability of the Oracle solution is very important. One of the key drivers for this transformation project was to support the rate of change and growth within John Lewis Partnership. By partnering with Oracle, we can deploy the right technology to provide a good service to the business and to scale as our organization grows,” said Oliphant.


Hitachi ConsultingOracle Partner
Hitachi Consulting

John Lewis Partnership chose Oracle Diamond Partner Hitachi Consulting as the  lead systems integrator to provide expertise and resources for its organization-wide HR transformation program. Hitachi led a team of partners and worked with John Lewis Partnership from the requirements-gathering phase, through initial design workshops and conference-room pilot sessions, to the final build and testing. Hitachi deployed a large, onsite team and was responsible for functional, technical, and project management, testing, as well as governance.

As part of this extensive program, Hitachi upgraded John Lewis Partnership’s Oracle E-Business Suite implementation to Release 12 before designing and implementing the Oracle WebCenter solution. It was important that the look and feel of Oracle E-Business Suite was familiar to users, so Hitachi designed the Oracle WebCenter interface to resemble the John Lewis Partnership intranet.

“Hitachi provided excellent resources throughout this project. The team was more than willing to spend time with us transferring knowledge, helping to ensure that we get the best value from our Oracle implementations into the future,” said Stephen Oliphant, technical application architect, Oracle Business Service Center, John Lewis Partnership.


John Lewis Partnership Helps 6,500 Suppliers Cut Trading Costs with Free, Self-Service Portal for Managing Accounts and Tracking Invoices and Payments

More Reference Assets About Retail

More WebCenter

Thursday Jul 24, 2014

Oracle BPM & Adaptive Case Management

Oracle's Prasen Palvankar speaks on Adaptive Case Management

Oracle BPM Suite offers in-built adaptive case management capabilities to manage unstructured processes and empower the knowledge workers to improve customer experience

Avio Discusses Oracle's Business Driven Process Management

Dan Atwood of Avio discusses how Oracle BPM Suite empowers businesses users to design and improve processes and achieve higher visibility and efficiency.


Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


« November 2015