By Tanu Sood-Oracle on Nov 13, 2015
Thanks to everyone who joined us earlier this week on our live webcast “Three Ways to Power Digital Workplace Collaboration and Mobility”. For those who missed it or are interested in catching, the webcast replay, the on demand recording is now available. You will also find a copy of the presentation for download there.
We also thank you for your questions and interest. Due to limited time, we were able to drive real time responses to most, but not all, questions. So, for good measure, I have captured relevant questions and answers from the live webcast here. Please do keep the communication going. Feel free to post your comments and questions here, start your free trial at: cloud.oracle.com/documents and visit us at www.oracle.com/digitalcollaboration for more information on the solutions and potential next steps for you. We are committed to making your cloud journey easier and more meaningful.
Can Documents Cloud be used with Salesforce.com?
Yes. Oracle Documents Cloud comes with REST APIs that allow you to easily integrate with Salesforce.com or any other CRM, ERP, on premises or SaaS applications and other systems.
Do we need to buy Oracle Mobile Cloud Service to enable mobile use of Process Cloud? Same question for Documents Cloud?
Both Oracle Documents Cloud and Oracle Process Cloud come with their native mobile applications that can be easily installed from your mobile store. The great advantage of these Oracle Platform as a Service (PaaS) solutions are that they easily plug and play together. So, if for example, you are looking to build a custom mobile app for sales reps or to serve a specific function, you can easily build the mobile app with Oracle Mobile Cloud Service that will drive content with Documents Cloud and processes using Oracle Process Cloud.
How do you maintain data segregation for security and compliance?
Security is a key tenant for Oracle PaaS solutions. Oracle Documents Cloud support data and user seggregation. For example, you can have a public instance and a separate private instance to support your security and corporate policy compliance. You can even segregate on user types. Plus, you have granular privileges control for folder sharing, link sharing, link expiry and such to enforce data and information security.
What is the benefit of using Process Cloud over Oracle BPM?
Oracle Process Cloud offers you a subscription based business process management service in the Cloud. Designed for business users, it allows for rapid process design and automation by users off any device without IT reliance. One of the major benefits to using Oracle Process Cloud is that Oracle handles the installation and uptime. Other benefits include easy integration with other Oracle Cloud services (including Oracle Documents Cloud, Oracle Mobile Cloud, etc.), other Oracle and third party on-premises or Cloud systems.
Are Documents Cloud and Process Cloud integrated together?
Many of our customers, including Mythics, are indeed using these two solutions together to enhance their process automation and document collaboration activities. This means that processes can be kicked-off during content/document collaboration and in turn, you can attach a document to a process. In addition, both services have great REST APIs which allow users to drive their own integration with existing solutions and applications.
Is Documents Cloud public or private/on premise?
Oracle Documents Cloud is a service available in Oracle public cloud. You can see the related services on cloud.oracle.com. Given Oracle’s pedigree in on-premises content management with Oracle WebCenter Content, we are one of the leading providers to support hybrid, public and on-premises content management and sharing.
What branch of Oracle does the Documents Cloud Service fall under- for example, Customer Experience, Business Intelligence, or Enterprise Resource Planning?
Oracle Documents Cloud Service is part of Oracle Cloud Platform for content and process. Oracle has the distinct advantage of leveraging resources, learnings and R&D from our on-premises Oracle WebCenter and Oracle BPM solutions as foundational elements to provide you the most comprehensive, holistic and proven cloud solutions. For more information, please visit oracle.com/digitalcollaboration.
Mythics – are you doing document sharing as part of the process with external parties too (legal, for example)?
Currently, our process is internal only. However, we often communicate with external parties. Increasingly, we are recommending the Documents Cloud Service to do this. However, this is a shift in thinking. Many people are used to emailing files via email. It will take a while before this changes.
This is for Mythics – who is doing process modeling in the company? Are you involving IT or business analysts?
Mythics is an IT solutions company, so our business analyst functions overlap with IT. To compare with other industries, we are involving both sides of the company in process modeling.
Does Oracle Documents Cloud Services come with a document viewer?
Yes. Oracle Documents Cloud Service does have a document viewer that allows proper rendering of all document types on any device. In addition, Oracle Documents Presenter app allows you to present curated content directly off your tablet. Sales reps find the Presenter app particularly useful for impactful, visually appealing presentations right off their iPads, et al.
Does the document viewer/Documents Presenter support annotations capabilities for collaborations among users?
Yes. You can make and view annotations from Oracle Documents Cloud web application.
Will Sites Cloud be integrated with Documents and Process Cloud Services?
Quite like Oracle’s other PaaS services including Oracle Documents Cloud Service and Oracle Process Cloud Service, Oracle Sites Cloud will support integration with other Oracle PaaS services. In this webcast, for example, you saw an example of how community sites can benefit from pulling content, conversations and processes all in one place, all in context. You will continue to see more of this from Oracle in the coming weeks and months. Take a look at Mythics blog post on early impressions of oracle Sites Cloud Service, coming out of OOW: http://www.mythics.com/about/blog/oracles-sites-cloud-service-upcoming-new-and-exciting
Mythics – how do you see public institutions using Process and Documents cloud given the compliance requirements?
I recently attended Oracle OpenWorld. I noted several Public Sector organizations interest and adoption of Platform as a Service cloud tools. Process Cloud and Documents Cloud are industry agnostic tools and can be used different business areas. Specific to compliance requirements, not all public sector institutions have the same compliance requirements - some will require strict FedRAMP controls, where others have specific data security requirements. Oracle has done tremendous investments for data security across all solutions and these Cloud Platform services are no different. I also understand that Oracle is currently working to make all PaaS tools available in their government cloud data centers.
Can we try Oracle Documents Cloud Service today?
Yes. You can start your free trial of Oracle Documents Cloud Service today. Simply go to https://cloud.oracle.com/documents to register for the free trial.