Wednesday Nov 07, 2012

What Do Your Customers Want in an Online Experience?

In a time where customers have an increasing number of choices and an increasing level of control over their relationships with brands, what matters most is engagement. In order to engage your customers online, you need to provide them with a relevant, interactive and multichannel experience.  Check out this video to see the kind of engaging online experience that Oracle WebCenter can power for your customers.

Want to learn more?  Visit our Connected Customer Experience Resource Center to:

  • See a demonstration of how easy it is for marketers and other non–technical business users to create and manage online experiences like the one above with Oracle WebCenter Sites
  • Hear Ancestry.com describe how they use Oracle WebCenter Sites to deliver an online experience that converts site visitors into customers and keeps them coming back to learn more about their family histories
  • Hear what analysts are saying about the exciting new and enhanced web experience management capabilities in Oracle WebCenter Sites 11g

Friday Jul 27, 2012

Customer Experience Online Forum: Join the Revolution



Customer Experience Online Forum:
Join the Revolution

July 31, 2012
8:00 AM to 1:00 PM PT

It’s a new era in customer relationships where customers are in charge. Customer experience is now the primary differentiator and driver of business value. In fact, according to the December 2011 Customer Experience Impact (CEI) Report, a full 89 percent of consumers will switch brands for a better customer experience.

Watch the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution.

You will learn:

  • Why customer experience matters more than ever
  • What is the business value of a great customer experience
  • How Oracle Customer Experience can help organizations create their own great customer experiences across all channels, touch points, and devices.

Event Agenda:

  • The Customer Experience Revolution
  • The ROI of Customer Experience
  • Customer Experience in Action: Featuring Nikon and Marriott International
  • Integrating Marketing and Loyalty to Deliver Great Customer Experiences
  • Commerce: Delivering Great Experiences Across All Customer Touchpoints
  • Customer Experience for Customer Service: Delivering on Your Brand Promise
  • Harnessing Social Interactions to Drive Customer Experiences
  • Where to Start Your Organization's Revolution

Register now for the half-day live event.


Friday Mar 30, 2012

Transform Your Portal Experience and Optimize Online Engagement

Drive Online Engagement with Intuitive Portals & Websites

Does your portal environment foster collaboration between your business and your customers? Are you effectively managing your customer, employee, and partner relationships and engagement? Can your users access information through Web, mobile, and social channels? Online engagement solutions give organizations the ability to listen and respond to their customers, provide targeted experiences, and encourage interaction among customers and employees.

Join us for a webcast on Thursday, April 12, 2012 at 10 a.m. PT / 1 p.m. ET, where Sachin Agarwal, Senior Director of Product Management and Kellsey Ruppel, Senior Product Marketing Manager for Oracle WebCenter, will tell you how to transform your portal experience and optimize online engagement. With Oracle WebCenter, you can:

  • Deliver an optimized online experience for your users
  • Create contextually relevant, targeted online experiences
  • Provide intuitive and secure access to back-office applications
  • Manage and moderate interactive, multichannel social interactions

Register today and learn how to make your portals more interactive and engaging across multiple channels.

About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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