Wednesday Oct 24, 2012

Life Technologies: Making Life Easier to Manage

When we’re thinking about customer engagement, we’re acutely aware of all the forces at play competing for our customer’s attention. Solutions that make life easier for our customers draw attention to themselves. We tend to engage more when there is a distinct benefit and we can take a deep breath and accept that there is hope in the world and everything isn’t designed to frustrate us and make our lives miserable. (sigh…) When products are designed to automate processes that were consuming hours of our time with no relief in sight, they deserve to be recognized.

One of our recent Oracle Fusion Middleware Innovation Award Winners in the WebCenter category, Life Technologies, has recently posted a video promoting their “award winning” solution. The Oracle Innovation Awards are part of the overall Oracle Excellence awards given to customers for innovation with Oracle products. More info here.

Their award nomination included this description:

Life Technologies delivered the My Life Service Portal as part of a larger Digital Hub strategy. This Portal is the first of its kind in the biotechnology service providing industry. The Portal provides access to Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired. The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers. The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs. This portal not only provides benefits for Life Technologies internal sales and service teams but provides customers a central place to track all pertinent instrument information including:

      • instrument service history
      • instrument status and previous activities
      • instrument performance analytics
      • planned service visits
      • warranty/contract information
      • discussion forums
      • social networks for lab management and collaboration
      • alerts and notifications on all of the above
      • team scheduling for instrument usage
      • promote optional reagents required to keep instruments performing

From their website

The Life Technologies Instruments & Services Portal Helps You Save Time and Gain Peace of Mind

Introducing the new, award-winning, free online tool that enables easier management of your instrument use and care, faster response to requests for service or service quotes, and instant sharing of key instrument and service information with your colleagues.

Now – this unto itself is obviously beneficial for their customers who were previously burdened with having to do all of these tasks separately, manually and inconsistently by nature. Now – all in one place and free to their customers – a portal that ties it all together. They now have built the platform to give their customers yet another reason to do business with them – Their headline on their product page says it all: Life is now easier to manage - All your instrument use and care in one place – the no-cost, no-hassle Instruments and Services Portal.” Of course – it’s very convenient that the company name includes “Life” and now can also promote to their clients and prospects that doing business with them is easy and their sophisticated lab equipment is easy to manage. In an industry full of PhD’s – “Easy” isn’t usually the first word that comes to mind, but Life Technologies has now tied the word to their brand in a very eloquent way.

Between our work lives and family or personal lives, getting any mono-focused minutes of dedicated attention has become such a rare occurrence in our current era of multi-tasking that those moments of focus are highly prized. So – when something is done really well – so well that it becomes captivating and urges sharing impulses – I take notice and dig deeper and most of the time I discover other gems not so hidden below the surface. And then I share with those I know would enjoy and understand.

In the spirit of full disclosure, I must admit here that the first person I shared the videos below with was my daughter. She’s in her senior year of high school in the midst of her college search. She’s passionate about her academics and has already decided that she wants to study Neuroscience in college and like her mother will be in for the long haul to a PhD eventually. In a summer science program at Smith College 2 summers ago – she sent the family famous text to me – “I just dissected a sheep’s brain – wicked cool!” – This was followed by an equally memorable text this past summer in a research mentorship in Neuroscience at UConn – “Just sliced up some rat brain. Reminded me of a deli slicer at the supermarket… sorry I forgot to call last night…

So… needless to say – I knew I had an audience that would enjoy and understand these videos below and are now being shared among her science classmates and faculty. And evidently - so does Life Technologies! They’ve done a great job on these making them fun and something that will easily be shared among their customers social networks. They’ve created a neuro-archetypal character, “Ph.Diddy” and know that their world of clients in academics, research, and other institutions would understand and enjoy the “edutainment” value in this series of videos on their YouTube channel that pokes fun at the stereotypes while also promoting their products at the same time. They use their Facebook page for additional engagement with their clients and as another venue to promote these videos.

Enjoy this one as well! More to be found here: http://www.youtube.com/lifetechnologies

Stay tuned to this Oracle WebCenter blog channel. Tomorrow we'll be taking a look at another winner of the Innovation Awards, LADWP - helping to keep the citizens of Los Angeles engaged with their Water and Power provider.

Thursday Jul 12, 2012

Extending the Power of Oracle WebCenter Content Through CARA

Guest post provided by Oracle Partner, Generis.

The power of Oracle WebCenter Content – extended through CARA

Oracle WebCenter Content just got a great companion product – CARA from Generis, an Oracle Gold Partner. CARA is a web-based interface on top of WebCenter Content and it provides both a high-performance / high functionality end-user experience, as well as a full suite of configuration tools that allow you to build a business use case for Oracle WebCenter without coding. CMSwire recently reviewed CARA and called it “a pretty slick tool”.

Free Webinar from Generis and Oracle

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

About CARA

So what does CARA offer on top of the Oracle WebCenter? There are two main aspects.

1) A fast, efficient user interface. Slow UIs are one of the biggest reasons that Content Management projects fail. The second biggest reason is if the UI is “unfit for purpose” and the CARA UI has evolved over the last few years based on direct studies with user groups. The team from Generis spent time looking at how users work – how they create content, relate it, push it through the lifecycle – and finding ways of reducing clicks, showing more information on a single screen, and doing intelligent automation based on the system predicting what users are going to do next.

2) A full configuration layer. The largest cost involved in any Content Management project is tailoring the platform to meet the specific business requirements. Typically this meant months of coding / customization, with the associated testing and then upgrade headaches and cost. CARA provides a vast range of configuration items – basically covering everything from how the UI looks for each user through to the business rules e.g. properties screens, folder rules, automated security and so on. In fact, CARA has so much configuration, that Generis is offering a zero customization policy - if customers need a new feature, it will be added as a configurable feature available to everyone. The team from Generis has even created “pre-packaged” configuration start points for various use cases such as Quality Documents, Human Resources, Legal, and a range of Life Sciences cases including eTMF, submissions / eCTD, Correspondence and Commitment Tracking, and Change Control.

Part of the reason CARA is so flexible is that it is a JAVA application built using the Google Web Toolkit (which means it works in any browser). CARA is available also as a mobile solution and in multiple languages including English, French, German, Spanish, Japanese, Chinese, Arabic, Russian, Portuguese and Polish.

Desktop-in-a-browser

When you first see CARA open, it is pretty unusual for a web application – in fact, it looks like you are working on a Windows machine inside your browser. You can have multiple windows open on your screen (so you can efficiently multi-task) and you can do things like drag and drop between windows.

Apart from the usual lists of documents and menus / buttons, there are some other unique things about CARA, which you won’t find in other web UIs. For example, the Widgets Panel shows (not surprisingly) widgets of information about documents that you click on – you can choose from several out of the box widgets, or actually build your own through configuration – including pulling information from third party systems via web services (think JD Edwards, Siebel, databases…). This makes the Widgets incredibly flexible and powerful.

Also – to solve one of the biggest problems in content management (“how do I find my stuff”), CARA has a tool called Dimensions – it’s the ultimate replacement for either fixed-folder navigation or running explicit searches. Basically, choose up to 5 levels of attributes by which you want to browse the repository, and each user has their own virtual folder structure. You can pre-define dimensions for roles or scenarios to make it easier for users to find appropriate groups of documents or filter them by different combinations. This is probably the #1 favorite feature when we talk to users.

In the spirit of Oracle dashboards, CARA also has its own Dashboards where you can access reports as charts or tables, export to Excel, and so on:

All of this is underpinned with the configuration layer which allows you to configure both the user interface (layout, availability of functions per group and so on) as well as the business rules (for example security / folders / audits based on attribute value rules, properties screens, property inheritance / auto-generation). The entire configuration is done through the CARA UI, requiring zero coding – cutting cost and time of implementation dramatically:




 Don't forget to sign up and attend the Free Webinar from Generis and Oracle to learn more about CARA

John Klinke from Oracle and James Kelleher from Generis will be running a demo of CARA for Oracle WebCenter on 19th July 2012 at 11am Eastern Time (USA). This demo will feature the CARA user interface and configuration layer, focusing on the benefits to end users as well as the configuration layer and the associated ROI savings from configuring Oracle WebCenter to meet your requirements rather than coding.

Sign up here for the webinar.

Tuesday Jun 26, 2012

Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

Guest post today provided by Oracle partner, USDM 

Regulated Content in WebCenter
USDM and Oracle offer a new Part 11 compliant solution for Life Sciences
 (White Paper)



Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.

With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting.


Access Reporting
Audit Trail Report

E-Signature

E-Signature

Metadata history


Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.

Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.

USDM provides:

•    Expertise in Life Science ECM Business Processes
•    Prebuilt Life Science Configuration in WebCenter
•    Validation Accelerator Packs for WebCenter

USDM is very proud to support Oracle’s expanding commitment to Life Sciences….

For more information please contact:  khutchings@usdatamanagement.com


Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

DIA 2012



Friday Apr 20, 2012

Real World Mobility Usage

At this point in the week, we should highlight one of Oracle’s great customers that are pushing the limits of what can be done with a mobile app with content driven by Oracle WebCenter. Medtronic is a leader in pushing this technology to the edge in real world field usage and we’ve talked about them often because they have raised the bar for using an iPad as a primary means of conveying information to their clients in healthcare. Not only are they one of our favorite examples, but also featured as one of Apple’s favs with a featured customer profile on them here on the Apple site



For making sense of everything that is happening in our world with the growth of mobile and social – I would be remiss if I didn’t reference one of the best blogs around for insightful information and commentary (and INCREDIBLE Infographics!) There is a very relevant article entitled: “Meet Generation C: The Connected Customer” that is well worth the time spent and destined for bookmark fame.

Meet the Class of 2015! Great Video!

It is this group of up and coming consumers, employees, parents, partners, public officials and technologists that are driving the creation of new tools bringing together mobile and social, work and personal lives, and the means by which we do our daily routines at home and on the job or anywhere in-between. 



About

Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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