Monday Oct 10, 2011

Oracle OpenWorld and WebCenter Momentum

Reflecting on Oracle OpenWorld last week, we are even more excited about the direction and momentum of Oracle WebCenter. It was a great chance to share more with customers about how Oracle WebCenter positioning and new functionality which has folks even more enthusiastic.

We also got the opportunity to see some of our customers at the CAB and hear about their successes and future plans with our products. At lunch I got to speak with the College of American Pathology, Eaton, Rolls Royce, Chick-Fil-A, J.M. Smucker Company, and Jacobs Engineering. CAP has done a great accounts payable integration, and is starting to expand their implementation to cover employee onboarding. Chick-Fil-A, with their partner Team Informatics, has been working to incorporate a highly complex security and authentication scheme across all sites and related content. This is to ensure both employees and related departments, as well as franchisees, are able to access and update content while limiting access and rights to restricted information. It’s a very creative security solution that is entirely role-based, simplifying the security model and eliminating the need to define and manage accounts.

Thank you to the customers who joined us in presentations and provided video testimonials. McAfee provided some great insights in our panel on implementing a social business. And Chick-Fil-A and University of Texas A&M provided very different perspectives on implementing content management. Medtronic, Chicago Public Schools, McAfee, Agilent, and BDO were all able to record some great videos – we’ll see those rolling out on the Oracle website in the next few weeks. You can see an on-the-fly video we did with Agilent here.

Everyone was very engaged with Oracle WebCenter and the User Engagement Platform. We also had a great announcement of The Oracle Social Network by Larry Ellison. Larry enjoys the product so much he did the demonstration himself, showing all the ways people can connect and collaborate using this new and innovative solution.


Four Oracle WebCenter customers won Innovation Awards

Agilent is delivering significant volume of new customers that can be leveraged for proactive customer engagement, by providing a clear and compelling value proposition that customers will exchange information for. With Oracle WebCenter, more functionality can be added to the site using portlet design, providing a shorter development lifecycle of 3-4 months vs. the traditional 8-10 month lifecycle. Their site has been performing well while receiving more than 2 million hits in the first 24 hours.

Medtronic, with their partner Fishbowl Solutions, is delivering product information to their field sales team via web and mobile devices. Their predominant platform for sharing this information with their customers in office visits has become the iPad. Not only is their content more up-to-date, but it is more compelling, incorporating video as well as high resolution graphics. Medtronic has become the largest corporate implementation of the iPad, with over 10,000 units in use.


The Medtronic iPad application, created by Fishbowl Solutions, provides content from Oracle WebCenter.

Openbaar Ministerie is the Public Prosecution Office for The Netherlands. With their partner Deloitte Consulting and WebCenter partner Onior they have streamlined the process in order to bring cases digitally to the Judiciary Courts. Oracle WebCenter is the core solution for the storage providing a 360˚overview of all case related files, and resulting in a better end-user experience, better performance, more stability and enhanced storage capabilities. Openbaar Ministerie has replaced all content related legacy systems and migrated all functionality successfully to the Oracle WebCenter. This year there will be a migration of the current infrastructure to Atos Origin, including using a dedicated Exadata machine for the storage of metadata of the filed Case content.

Schneider National Schneider National won Honorable Mention for this WebCenter project, which is part of a much larger program that transforms Schneider’s business processes and end to end technology platform, providing consistency and simplicity of architecture, reduction in long term costs, and improved usability of the solutions for both internal and external users. Schenider provides two separate WebCenter Portal solutions, one for Drivers and another shared by both Customers and Service providers. The drivers portal provides content updates and driver feedback through forms and polls. Business leaders are able to make changes and updates to the content on a daily basis without IT involvement.

We will provide more in-depth customer profiles on the Innovation Awards winners in the next few weeks. Overall, from the announcement to the customer conversations to the sessions, we enjoyed the incredible momentum we are feeling around Oracle WebCenter.

Monday Apr 11, 2011

Culture Change at St. John's River Water Management District

I happened to see Peggy White, CIO of the St. John's River Water Management District present on their ECM project here at the Collborate Conference in Orlando this week. Peggy and her team did some very smart things. First she engaged Oracle with an Insight. The Oracle Insight process helped her chart a roadmap that has served the team well. Coming out of the Insight her team started off with a phased approach. Phase one was to take the low hanging fruit - electronic routing of invoices, publishing handbooks and rules, and handling travel reimbursements. With these successes under her belt, the team was then able to take on other projects. They have now taken on Site Studio, and created a board members website, where they can share documents and lookup information. And with a digital signatures integration with Arx Cosign, they are able to offer digital signatures on documents.

Toward the end of her presentation, Peggy brought up a slide on Culture Change - How ECM brought about culture change at St. John's River Water Management District.

First, she had to get the buy-in of the team that moving to an electronic process would be worth the effort. About a third of the team was game to try it, so they got new dual monitors so they could view images in Oracle Content Managment, and records in their financial system, at the same time. As they became successful, and were able to process invoices faster and with fewer errors, the rest of the team became curious and wanted to give it a try. (And I should mention that they are using Fujitsu scanners to digitize their paper documents to get them into these electronic processes).

Introducing digital signatures also required a culture change. The view of the employees was "if it's not on paper, it's not real." It took time to affect a cultural shift that enabled people to accept digital signatures.Peggy's team has also enabled Mobile/iPad access to ECM, which was another round of culture change.

Peggy will join me and Robert Esquivel in our session at Collaborate 11, Transform Your Company Culture By Taking Your Processes Paperless. This session takes place in room 308C at 4 PM EDT on Wednesday April 13.

We have two tracks of ECM sessions and a ton of WebCenter sessions going on at Collaborate. If you are an Oracle applications user attending Collaborate as part of the OAUG or Quest, make sure to take a look at the schedule of sessions - especially Tuesday's events on application integration and transactional content. And be sure to stop by and say hi.

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Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.

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