Tuesday May 07, 2013

WebCenter Partners Week: FishBowl Solutions

As we continue our exploration of WebCenter Partners this week, today we will feature FishBowl Solutions, another fine example of a partner that is adding great value for WebCenter customers.

A disclaimer by necessity: a five day period is relatively short - so it is really impossible to feature all of our partners this week. If  you are a partner and feeling left out or a customer that doesn't see your favorite partner featured this week - don't give them grief about it - this is really only a subset of our larger partner community that responded to a quick ping for participation. If you are a partner reading this and have something interesting to add to the conversation for a future feature - please contact me @ michael.snow@oracle.com and we can add you to a future partner-focused week on WebCenter Social channels.

Access Oracle WebCenter Content on your iPhone or Android with FishbowlToGo

Fishbowl Solutions has been working with Oracle WebCenter customers since 2010 to extend WebCenter Content to mobile devices. We started working with mobile sales force enablement and have since extended our offerings to meet expanding customer needs. We are excited to announce the release of our newest mobile app, FishbowlToGo.

FishbowlToGo was developed in response to the growing number of customers looking for a way to easily access WebCenter Content and perform basic content management actions from a smart phone. A lot of the organizations we’ve talked to are fighting off ad-hoc adoption of Dropbox or other consumer document management solutions that provide a mobile delivery channel outside the enterprise infrastructure and without the security of WebCenter. FishbowlToGo provides much of the familiar functionality found on these consumer apps within the WebCenter platform.

FishbowlToGo is publically available for iPhone and Android. Any WebCenter Customer can download the app for free and install it on their phone. The free version lets you search for and view content from the Oracle WebCenter Content repository including documents, images, and multimedia. You can also view your workflow queue and set commonly-used items as favorites to quickly access them again. To get started, simply download the app using the links below or search “FishbowlToGo” from the app store – no component or administrator setup is required.

Fishbowl also offers a premium version of the app, which requires a server-side component and provides more robust content management capabilities. With FishbowlToGo Premium, users can review and approve workflow items as well as check in content from their phones. The premium component enables users to pick from configurable upload types such as notes, photos, invoices, etc., and check in those items without filling out lengthy check-in forms from their phones.

FishbowlToGo helps WebCenter customers increase the value of their Oracle WebCenter system by extending content management capabilities to convenient and familiar mobile channels while retaining benefits like consistent access to the up-to-date versions and a secure content repository.

Besides FishbowlToGo, Fishbowl also offers a tablet-based Mobile Library app. We recently did a webinar on this app; for a video recap check out “Inside the Fishbowl” below from our YouTube channel. The full webinar recording is also available. Fishbowl worked with Banner Engineering to deploy this app to iPads and Android tablets last year. Banner recently presented their solution at Collaborate13. The presentation and whitepaper can be found on the Fishbowl Solutions Collaborate13 page. For additional information on this and other mobile solutions for Oracle WebCenter Content visit the links below or email info@fishbowlsolutions.com.

Additional Information





Tuesday Dec 11, 2012

Using Oracle WebCenter Content for Solving Government Content-Centric Business Problems

Organizations are seeing unprecedented amounts of unstructured information such as documents, images, e-mails, and rich media files. Join us December 12th to learn about how Oracle WebCenter Content can help you provide better citizen services by managing the content lifecycle, from creation to disposition, with a single repository.  With Oracle WebCenter Content, organizations can address any content use case, such as accounts payable, HR on-boarding, document management, compliance, records management, digital asset management, or website management. 

If you have multiple content silos and need a strategy for consolidating your unstructured content to reduce costs and complexity, please join us to hear from Shahid Rashid, Oracle WebCenter Development, and Oracle Pillar Partner, Fishbowl Solutions, and learn how you can create the foundation for content-centric business solutions. 

•        Solve the problem of multiple content silos (content systems, file systems, workspaces)

•        Fully leverage your content across applications, processes and departments

•        Create a strategy for consolidating your unstructured content to reduce costs and infrastructure complexity

•        Comply with regulations and provide audit trails while remaining agile

•        Provide a complete and integrated solution for managing content directly from Oracle Applications (E-Business Suite, PeopleSoft, Siebel, JD Edwards)

Join us on December 12th at 2pm ET, 11am PT to learn more!

Friday Apr 20, 2012

Real World Mobility Usage

At this point in the week, we should highlight one of Oracle’s great customers that are pushing the limits of what can be done with a mobile app with content driven by Oracle WebCenter. Medtronic is a leader in pushing this technology to the edge in real world field usage and we’ve talked about them often because they have raised the bar for using an iPad as a primary means of conveying information to their clients in healthcare. Not only are they one of our favorite examples, but also featured as one of Apple’s favs with a featured customer profile on them here on the Apple site

For making sense of everything that is happening in our world with the growth of mobile and social – I would be remiss if I didn’t reference one of the best blogs around for insightful information and commentary (and INCREDIBLE Infographics!) There is a very relevant article entitled: “Meet Generation C: The Connected Customer” that is well worth the time spent and destined for bookmark fame.

Meet the Class of 2015! Great Video!

It is this group of up and coming consumers, employees, parents, partners, public officials and technologists that are driving the creation of new tools bringing together mobile and social, work and personal lives, and the means by which we do our daily routines at home and on the job or anywhere in-between. 

Monday Oct 24, 2011

Call Center Costs Cut 75% By Switching From Documentum To Oracle WebCenter

Find out more about Oracle's MoveOff Documentum program, and be sure to register for the webinar on Wednesday October 26th.

Our blog post today comes from George Sokol, who runs Business Development for Fishbowl Solutions, and has 20+ years in the content management industry...

Customers of Documentum will find much to admire and like with regards to Oracle WebCenter Content. Documentum, like many systems with roots in document management, has always been more about content creation rather than content distribution and sharing. In contrast, WebCenter Content was designed for both the distribution of content as well as the creation processes used to develop content.

This is an important difference, as the information locked in content can have value and implications for an organization for many years to come after it has been created. Whether it’s a record of a transaction such as an invoice, research data such as industry statistics, or product feature information by version; the need to access what has been captured and share that information has shown to be of critical importance. In fact, isn’t that part of the whole explosion of the world-wide-web over the last twenty years?

As one of the world’s first, if not the first, 100% web-based content management systems, stemming from its days as Stellent, the origins of today’s WebCenter Content have always been about the distribution and consumption of information. This tenet is part of its very architecture. Based upon a services oriented architecture, before it was even “SOA”, WebCenter Content has proven time and again to be easy to implement, easy to integrate, and even easier to use.

Documentum is an entirely different story. Steeped in its earliest days of managing the creation of complex business documents, customers have consistently complained about the difficulty of both deployment and adoption. This is a key reason why when one hears of an “enterprise” deployment of Documentum, all it typically means is an enterprise license with multiple deployments installed across multiple departments - with little to no interaction between the different sources of information.

With Oracle WebCenter Content, an accounting clerk who needs to check on an invoice from with their financial application, a quality manager looking to write and distribute a new quality procedure, a customer service representative trying to locate a product manual, or a customer searching for help on a company web site, can all be accessing information from the same repository architecture. However, they would be able to do it from within their preferred application, whether it’s from an ERP screen, WebCenter Content’s out-of-the-box browser interface, or even from within the public facing website.

As an example, a few years ago I worked on an opportunity to displace Documentum at a large telecommunications company. This customer had spent over a year in deployment and in excess of seven figures on a simple portal integration to provide alerts, product information, and other company news to their call center operators, and had nothing to show for it except a clunky prototype. Finally frustrated, they decided to look at a solution based upon Content Server, today the core of Oracle WebCenter Content. Within two weeks, we had a working prototype. Within 9 weeks after that, the production server was deployed and integrated with their portal, content was being served to over 13,000 call center operators in two languages, and here’s the best part – a 75% reduction in costs due to their ability to provide a timely first call response! While not every customer will see this type of rapid deployment, this story is not atypical.

Our experience has shown that choosing Oracle WebCenter over Documentum can result in lower costs, easier deployments, far less frustration, and far happier end users.

Fishbowl Solutions is an Oracle WebCenter Specialized partner and has over 10 years experience designing, implementing and supporting enterprise content management and portal systems to customers throughout North America and EMEA.  This includes delivering value-add software components for Oracle WebCenter Content and Portal that help organizations realize additional functionality so that they can maximize their overall investment.

Monday Oct 10, 2011

Oracle OpenWorld and WebCenter Momentum

Reflecting on Oracle OpenWorld last week, we are even more excited about the direction and momentum of Oracle WebCenter. It was a great chance to share more with customers about how Oracle WebCenter positioning and new functionality which has folks even more enthusiastic.

We also got the opportunity to see some of our customers at the CAB and hear about their successes and future plans with our products. At lunch I got to speak with the College of American Pathology, Eaton, Rolls Royce, Chick-Fil-A, J.M. Smucker Company, and Jacobs Engineering. CAP has done a great accounts payable integration, and is starting to expand their implementation to cover employee onboarding. Chick-Fil-A, with their partner Team Informatics, has been working to incorporate a highly complex security and authentication scheme across all sites and related content. This is to ensure both employees and related departments, as well as franchisees, are able to access and update content while limiting access and rights to restricted information. It’s a very creative security solution that is entirely role-based, simplifying the security model and eliminating the need to define and manage accounts.

Thank you to the customers who joined us in presentations and provided video testimonials. McAfee provided some great insights in our panel on implementing a social business. And Chick-Fil-A and University of Texas A&M provided very different perspectives on implementing content management. Medtronic, Chicago Public Schools, McAfee, Agilent, and BDO were all able to record some great videos – we’ll see those rolling out on the Oracle website in the next few weeks. You can see an on-the-fly video we did with Agilent here.

Everyone was very engaged with Oracle WebCenter and the User Engagement Platform. We also had a great announcement of The Oracle Social Network by Larry Ellison. Larry enjoys the product so much he did the demonstration himself, showing all the ways people can connect and collaborate using this new and innovative solution.

Four Oracle WebCenter customers won Innovation Awards

Agilent is delivering significant volume of new customers that can be leveraged for proactive customer engagement, by providing a clear and compelling value proposition that customers will exchange information for. With Oracle WebCenter, more functionality can be added to the site using portlet design, providing a shorter development lifecycle of 3-4 months vs. the traditional 8-10 month lifecycle. Their site has been performing well while receiving more than 2 million hits in the first 24 hours.

Medtronic, with their partner Fishbowl Solutions, is delivering product information to their field sales team via web and mobile devices. Their predominant platform for sharing this information with their customers in office visits has become the iPad. Not only is their content more up-to-date, but it is more compelling, incorporating video as well as high resolution graphics. Medtronic has become the largest corporate implementation of the iPad, with over 10,000 units in use.

The Medtronic iPad application, created by Fishbowl Solutions, provides content from Oracle WebCenter.

Openbaar Ministerie is the Public Prosecution Office for The Netherlands. With their partner Deloitte Consulting and WebCenter partner Onior they have streamlined the process in order to bring cases digitally to the Judiciary Courts. Oracle WebCenter is the core solution for the storage providing a 360˚overview of all case related files, and resulting in a better end-user experience, better performance, more stability and enhanced storage capabilities. Openbaar Ministerie has replaced all content related legacy systems and migrated all functionality successfully to the Oracle WebCenter. This year there will be a migration of the current infrastructure to Atos Origin, including using a dedicated Exadata machine for the storage of metadata of the filed Case content.

Schneider National Schneider National won Honorable Mention for this WebCenter project, which is part of a much larger program that transforms Schneider’s business processes and end to end technology platform, providing consistency and simplicity of architecture, reduction in long term costs, and improved usability of the solutions for both internal and external users. Schenider provides two separate WebCenter Portal solutions, one for Drivers and another shared by both Customers and Service providers. The drivers portal provides content updates and driver feedback through forms and polls. Business leaders are able to make changes and updates to the content on a daily basis without IT involvement.

We will provide more in-depth customer profiles on the Innovation Awards winners in the next few weeks. Overall, from the announcement to the customer conversations to the sessions, we enjoyed the incredible momentum we are feeling around Oracle WebCenter.

Wednesday Sep 28, 2011

Enterprise Content Management: SharePoint vs. WebCenter

You’ve heard of SharePoint, and you may have tried to use it to share content. But if you’re looking to deploy a comprehensive enterprise content management strategy for your entire company – especially if you have many organizations spread across the globe – is SharePoint really the right answer?

Today, we’re interviewing Jason Lamon, Senior Marketing Associate at Fishbowl Solutions. With over 11 years of experience in the content management industry, Jason has helped hundreds of customers develop their content management strategy, many of which have had to rationalize their use of SharePoint. Read on to hear his insight and enterprise content management strategies.

Q: What are the top five thing people should look for in an enterprise content management system?

A: Most enterprise content management systems include standard, out-of-the-box features such as check-in and check-out, versioning, and workflow. However, if you peel back the functionality layers a little further you will find that comprehensive enterprise content management capabilities are harder to come by. These capabilities include records management, digital asset management (conversions and renditions), and document imaging (document capture, forms recognition, etc.). The top 5 things organizations should consider when evaluating an enterprise content management system are:

  • Governance – manage and control access to business critical information from a central content repository
  • Scalability – easily scale (without much administration) to the growing content demands faced by organizations
  • Comprehensive – supports all content use cases (document capture and imaging, renditions and conversions, records management, etc.)
  • Integrated – provide in-context content management capabilities within other enterprise systems (enterprise resource planning and customer relationship management – for example)
  • Admin Champion – This may seem obvious, but this has been a major issue with SharePoint deployments – no oversight or accountability. Before deploying an ECM system, organizations need to identify the key person or persons that will be responsible for sustaining and expanding the system taking into consideration file naming conventions, metadata, and security.

Q: When working with customers on deploying enterprise content management solutions, do they have existing solutions or are they looking for a new enterprise content management system?

A: Every customer we work with is storing content somewhere – there’s content in applications, file systems, work groups, SharePoint, Documentum, WebCenter, etc. However, most of these solutions lead to silos of content within the enterprise. Oracle WebCenter is unique because it provides a single scalable enterprise repository that enables de-duplication and searching across all content. Unless you have a platform like WebCenter, content cannot be shared effectively across the organization while staying in synch. On the flip side, we see a lot of customers struggling with SharePoint. It’s something the organization has access to, and they store content in it. It develops into silos of content, is not integrated with enterprise applications out of the box, and the silos often go dormant, leaving incorrect information throughout the enterprise.

Q: So, what’s on the mind of the IT team at companies today that have deployed SharePoint?

A: Most organizations that are using SharePoint for document management did not make the strategic decision to do so. Instead, SharePoint was typically part of their licensing, and since they had it and paid for it, they started using it. So from an IT perspective, they didn’t have much control or planning around how it would be used and by which groups of people. This fact alone has led to SharePoint being used across organizations with sites popping up everywhere while governance is almost non-existent. So, IT teams are really struggling with balancing users’ needs for workgroup collaboration, with the IT problem of having silos of content everywhere. As a result, IT teams need to put in place a content management strategy that utilizes and maintains one repository for all enterprise content.

Q: How do you recommend companies move towards one repository for all enterprise content?

A: Well, for starters, you need to invest in an ECM system that gets rid of silos. Oracle WebCenter is a great example of this as it provides the ability to search not only all the content in WebCenter, it can enable searching of other systems as well.

Q: So if a customer already has SharePoint, how can people align their SharePoint implementations with a comprehensive ECM solution like Oracle WebCenter?

A: Industry statistics suggest that around 70% of organizations have more than one ECM system, and 50% have more than three. The objective should be to synchronize all content into one ECM system that can then integrate with all the places that people need content (including business processes and enterprise applications). This ensures the content is not duplicated and that it is available where it is needed. To simplify the integration of SharePoint content into Oracle WebCenter, Fishbowl Solutions offers a SharePoint Connector. It integrates Microsoft SharePoint with Oracle WebCenter so that any content that is added, edited or saved to a new or existing SharePoint site is automatically stored in Oracle WebCenter instead of disparate Microsoft SQL Servers. WebCenter has the scalability to handle the content, while providing strong governance from an easily discoverable repository. If the content needs to be integrated to backend applications, this is easily achieved with the many out-of-the-box connectors provided by Oracle WebCenter. Users continue to use SharePoint for work-in-progress collaboration, while increasing enterprise content control, governance, and scalability through Oracle WebCenter.

Q: How are people using the Fishbowl Solutions SharePoint Connector for Oracle WebCenter Content and what have the results been?

A: Fishbowl’s SharePoint Connector for Oracle WebCenter Content is highly configurable. Organizations can configure it per SharePoint document library and select documents to be stored in Oracle WebCenter Content by library, folder location, file size or extension. These configuration options make it easy for organizations to deploy the connector yet make it transparent to the end user. Thus far, deploying organizations have used the connector to bridge project management, digital assets for websites, and even engineering drawings from SharePoint to Oracle WebCenter Content.

By integrating SharePoint content into Oracle WebCenter, our customers now have a comprehensive and scalable enterprise wide content management system where governance can be enforced. Additionally, they’ve rationalized the content silos they previously had, and now have the added benefit of being able to easily integrate the content users are collaborating on back into their backend applications.

Q: It sounds like the Fishbowl Solutions’ SharePoint Connector for Oracle WebCenter Content is an efficient way for SharePoint users to integrate with Oracle WebCenter and start taking advantage of the many benefits this user engagement platform has to offer. How can people find out more about your connector?

A: Yes, our connector is a great way to integrate SharePoint content with WebCenter. In fact, Fishbowl Solutions’ SharePoint Connector for Oracle WebCenter Content has achieved Oracle Validated Integration. For more information please visit the Fishbowl Solutions Website. You can also visit us next week at Oracle OpenWorld in booth #1943 Moscone South.

Thanks Jason. For more information about Oracle WebCenter, visit http://www.oracle.com/moveoff/sharepoint

Friday Jul 08, 2011

Fishbowl Friday: Mobility for Customer Engagement and Employee Productivity

As we wrap up this week of focusing on mobility in the enterprise, we’ve been looking at ways that innovative mobile technologies produce increases in productivity, efficiency, and communication. Mobility is changing our day to day lives and our relationships to work, home and each other in significant ways. It is appropriate at this time that we yield the podium to one of our great partners, Fishbowl Solutions, for their perspectives on enabling mobile solutions with Oracle's Fusion Middleware.

UX & Mobility Jason Lamon & John Sim

The ECM Engagement Evolution: From Desktop and Laptop to the Mobile Device

Mobile devices have dramatically shifted how people contribute, consume, and share information. According to Inc. Magazine, 50 percent of all Internet access was done via handheld devices in 2010. Additionally, about 45 percent of mobile device owners are using their devices to download social networking apps. These statistics point to the popularity of mobile devices for personal use, but what about professional use cases?

The business reality for workers is that work is no longer confined within the walls of the office, and they need the appropriate tools to perform tasks regardless of time and space. This is especially true for on-the-go workers, such as sales reps, who rely on mobile devices to conduct the majority of their business. Advancements in mobile technology now allow sales reps to conduct web meetings, check email, or update customer information within a CRM system all from their mobile devices; however, when it comes to accessing crucial information needed for client interactions, information such as marketing collateral, product guides, or price lists, the capabilities are limited. This is all information that could be stored in an ECM system. Without this information, sales reps, and other workers on-the-go, either print the information and take it with them, download local copies to their laptops, or rely on email. Printing or downloading information immediately creates a separation from the trusted copy and prevents the sales rep from knowing if a change has been made. Sharing out-of-date or incorrect information with clients or prospects, could fracture relationships or terminate deals altogether. Distribution through email only perpetuates inaccurate information sharing.

We at Fishbowl Solutions are keenly focused on extending Oracle's Fusion Middleware product capabilities to mobile devices and are leveraging the latest technologies to enable content to be searched, accessed, shared, and updated from mobile devices, while ensuring that organizations can deliver a rich, intuitive, user experience to on-the-go workers. Here are some of the mobile offerings Fishbowl solutions provides:

iOS Mobility Suite API for Oracle Universal Content Management

This API provides organizations with a set of rules and specifications for the creation of custom applications on iPhone and iPad that utilize Apple's mobile operating system to interface with Oracle UCM.

The iOS API enables organizations to leverage and manage content remotely, and to store and synchronize documents locally and securely. Actions include searching the Oracle UCM repository, accessing saved searches and subscriptions, emailing content, approving and rejecting workflows, and checking in images directly from the mobile device's camera or picture library.
Read More on the API »

HTML5 JQuery Browser-Based UCM WebDav and Repository Search Access

JQuery Mobile gives users quick and intuitive touch access to the Oracle UCM folder repository and provides the ability to search on documents not held within folders. The JQuery Mobile framework offers a UI that currently supports more than 10 mobile platforms allowing users to access content on the go without being restricted by single-device support. We can then use the single HTML5 code base and port it across to specific native-based applications allowing us to leverage on the native features of mobile device platforms from Blackberry to Android to Win Mobile.

HTML5 Mobile Oracle WebCenter Spaces Port

Oracle provides an iOS iPhone application for access to WebCenter via the REST API. We have taken this concept and provided a simple, skinnable, mobile-based HTML5 website solution to give other mobile phone devices access to WebCenter Spaces using the Zepto.js framework. This can be converted to a native-based mobile application to enhance security or enable more options that can only be provided by the mobile device.

Touch Gestures in Browsers

JavaScript frameworks provide limited touch gesture access on browsers within mobile devices. We are currently working on writing our own set of gesture events for enabling multi-touch actions like rotation. Building on the Zepto JavaScript framework, our collection will contain upwards of 50 gestures. The latest mobile phones now support up to five simultaneous touches.

Morgan Stanley predicts that within the next five years mobile usage will outpace desktop usage. We are sure to witness this change in the workplace, as workers come to expect the ability to perform job tasks and access systems from their mobile devices. Medical device manufacturer Medtronic has already embraced Mobile ECM and deployed their solution to around 1,700 sales people who can now can quickly and easily access product marketing collateral when meeting with doctors. It appears the Mobile ECM evolution has begun, and Fishbowl Solutions is ready to assist your organization with its strategy. Feel free to contact us to discuss by emailing sales-AT-fishbowlsolutions.com.


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