Wednesday May 15, 2013

Learning from our customers: Mortenson Construction

Today, Thursday May 16th at 1pm Eastern, 10am Pacific, we will be broadcasting a new webcast featuring a WebCenter customer, Mortenson Construction.  I hope you can take the time to join us, either live or later on by viewing it on-demand.  Many of know the benefits of enterprise content management (ECM) but they have taken it to another level by making sure that every person involved in a construction project has immediate access to the info they need.

OK, so some of you may be saying, isn't that what ECM is all about?  Immediate access to the right content in order to make the right business decisions.  Well, yes, ideally but I suspect we all know scenarios where that is not necessarily the case.  For businesses that do not take the time to incorporate a centralized approach to content management and dissemination, ECM can become a great place to hide information, not use it effectively.

Mortenson Construction has done a great job of making sure that project owners, managers, designers, architects, trade partners and finance teams all have secure access into the project information they need.  And best of all, they can do it from anywhere, on mobile devices, even on the job site itself.  Most of us are not in the construction industry but we have seen projects underway.  

You've probably seen the trailers that are placed on the job site so that managers, foreman and various craft workers can meet and discuss the latest design specifications and resolve problems as they arise. But what about the work team on the 16th floor of the high-rise being built?  Do they have to take an extended break every time there is an issue to resolve and make their way back to the trailer to discuss it? Not if they work at Mortenson!  They have a portable "Field Box" that is effectively a small office in a steel container. It can be moved anywhere by crane and be immediately online with access to every bit of project information.

Mortenson calls this "Project Connect" and it is a great example of how a company can take the power of content that must be securely managed within an ECM system to meet information governance and compliance requirements and get it to every one that needs it... anywhere!

We hope you will join the webcast tomorrow and hear directly from the team at Mortenson Construction about the benefits that they are realizing by using WebCenter Content as their ECM system.  Maybe you can realize some of those benefits too!

Click this link to join us and register to watch this informative webcast. 

Thursday Nov 15, 2012

Webcast Q&A: Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

This week we had the fifth webcast in our WebCenter in Action webcast series, "Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter", where customers Giovani Dacumos and Minh Ong from the Los Angeles Department of Building & Safety (LADBS), and Sheetal Paranjpye and Rajiv Desai from Oracle Partner 3Di, shared how Oracle WebCenter is powering LADBS' externally facing website and providing a superior self-service experience for their customers.

We asked the speakers to provide some dialogue for Q&A.  

Giovani Dacumos