Thursday Mar 22, 2012

Stuck with Documentum Still? Do MORE with Oracle WebCenter!

Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you.

Top 4 Content Imperatives
• Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption
• Raise Productivity - Automation and integration, communication, findability
• Foster Innovation - Enable collaboration, expertise location
• Improve Online Engagement – enable user-driven, dynamic marketing initiatives

With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful.

We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail. What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward.

And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments.

Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately –if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities:

• Increase sales and loyalty by optimizing online engagement
• Create, manage and moderate contextually relevant, targeted and interactive online experiences
• Optimize customer engagement across, web, mobile and social channels
• Manage large scale multichannel global online presence with integration to enterprise applications
• Enable business users to control their content and make their own updates
• Publish content from native files – enable navigation of project documents, procedures, policy information
• Enable content display and updates from existing web applications – one click to drag and drop content management functionality
• So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management.

So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter.

How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter.  Learn More Here!

To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible. Watch the Webcast OnDemand:  Do More with WebCenter: Extend Beyond Content Management


Friday Jan 13, 2012

Capitalizing on Content

Today's posting is Christian Finn of Oracle discussing Oracle's Moveoff Documentum program.

We’ve gotten a lot of attention and interest lately on for our Moveoff Documentum campaign. If you haven’t heard about it, it is a dramatic offer: up to $1 million trade in on Documentum licenses to switch to Oracle WebCenter, with partners lined up to provide the migration software and services necessary to be successful.

Is it good marketing to make a dramatic and compelling offer? Surely. But some have asked if that’s all it is: pure marketing.

And the answer is, not at all; there is much more to it. Our view is that the campaign highlights a difference in philosophy and perspective between Oracle and EMC. At Oracle, we want to enable customers to capitalize on their content, throughout the content lifecycle and deeply integrated with the use cases for content in today’s social, mobile, and cloud world. It isn’t just about swapping out one repository for another. We are focused on helping customers do more with their content and get more value from it. As such, we are not only investing in WebCenter Content, but also in our Portal product, by the acquisition of Fatwire (now WebCenter Sites) for class-leading web experience management capabilities, and with the forthcoming release of Oracle Social Network, an in-house developed product for social collaboration around the business processes that run the modern enterprise.

This is a very different perspective than EMC seems to take. Although even EMC admits that Documentum’s revenue is falling—down 5% compared with a year ago-- they remain the enterprise content management share leader for now. Unfortunately, they seem more interested in exploiting their share as a collection agency (perhaps to fix the revenue decline) than in innovating and creating more value. As Joe Golemba, our VP for WebCenter Content, remarked here the other day, EMC is busy auditing customers to drive revenue.

Let’s contrast the results of the Documentum acquisition by EMC and the Stellent acquisition by Oracle. Oracle spent the first year after the acquisition integrating Stellent (now WebCenter Content) into the Oracle middleware stack, and with the Oracle applications. The result is WebCenter Content has grown substantially (over 20% last year, the fastest growing ECM system) and now is integrated out-of-the-box with key enterprise applications like E-Business Suite, PeopleSoft, JD Edwards and Siebel. It is also part of the foundation of Fusion Apps (Oracle’s next generation of enterprise applications), as the strategic repository at Oracle. And WebCenter Content plays a critical role in WebCenter, which includes significant investments in Portal, Social, and Web Experience Management.

EMC’s track record for investment and innovation around Documentum has not been strong. Let’s examine at a few common and critical scenarios that relate to content management in the enterprise and see how EMC’s bets around Documentum have paid off.

First, let’s look at document collaboration by teams—not the heavyweight process and repository-driven ECM, just the simple document sharing and revision that knowledge workers do every day as a core part of their jobs. Documentum acquired eRoom for this back in 2003, even before EMC acquired Documentum. If you look at the growth of SharePoint and more recently of firms like Dropbox and Box, you’d have to agree that facilitating team collaboration on content is both a major use case and a good business. And eRoom in its day in the 90s was a decent offering.

Where does eRoom stand today? Well it does seem that EMC offers it, but their front page case study is about their own internal use and how they reduced their costs to operate it by using another of their acquisitions, VMWare. The only customer one that’s front and center dates from March, 2007. That can’t make a buyer very confident that EMC believes in team collaboration.

But wait-- there is CenterStage. EMC announced CenterStage with great fanfare back in 2009, as “the new standard for extended enterprise collaboration” a.k.a. a new collaboration client for Documentum and the “evolution of eRoom.” CenterStage promises a Web 2.0 feature set, such as blogs, wikis, and tagging for user-generated content, as well as collaborative workspaces and so on. Yet far from evolving eRoom, it turns out you actually have to migrate from eRoom to CenterStage, and it doesn’t appear that too many customers have. EMC has only one customer case study cited on the CenterStage page of their website, and the top links in Google not from EMC all date from…you guessed it…2009. Last but not least, EMC is well known in Enterprise 2.0 circles as an enthusiastic adopter not of CenterStage, but of Jive. We’ll see how VMWare’s foray into social collaboration plays out, but EMC today is much more of a repository vendor than a collaboration vendor.

That brings us to the web content management/web experience management frontier. This of course is an absolutely vital use case for any enterprise or public sector organization, as the web has become a (and often the) primary channel for engagement with customers, prospects, and constituents. And here EMC and Oracle agree: Fatwire, now Oracle WebCenter Sites, is the web experience management solution that “offers best-in-class technologies for web content management, content targeting and analytics, content integration, user-generated content, and more…” If you are a Documentum customer and you want to bring your content to the web, even EMC would recommend that you look elsewhere. Documentum simply doesn’t extend to the web experience use case. It’s stuck firmly in the 90s. At Oracle, when you combine Sites with ATG, Endeca and Siebel, organizations have the one stop solution they need to gather and capitalize on customer information and actions to provide the most compelling user experience possible.

And at heart this is why we believe there’s been so much customer interest in our campaign. Customers want to do more than just manage the content they have—they want to capitalize on it, generating and using it in new ways to drive business forward, not just operate a glorified filing system. With our vision and investments in making WebCenter a collaboration, content, and experience management system for the future, customers can be assured they won’t get stuck in the past.

View the Moveoff Documentum webcast on the Moveoff Documentum web page.

Wednesday Jan 11, 2012

Moveoff Documentum - An Interview with Joe Golemba

Today we have an interview with Joe Golemba, VP of Product Management at Oracle, on the Moveoff Documentum program. 

WebCenterBlog: Joe, how has the Moveoff Documentum program been running so far?

Joe: There’s been a great response, lots of customers have come forward and shown interest. The first week we kicked off the program a number of customers in EMEA stepped forward asking what paperwork they needed to trade in their Documentum. We were excited to see how quickly people jumped at the opportunity.

WebCenterBlog: What started the program?

Joe: For years we’ve had customers tell us they wanted to move off of Documentum, and asking why we couldn’t put a program together to enable them to move. With this price promotion, it removes one of the barriers to migrating from Documentum to Oracle WebCenter. The other barrier was the migration itself. With our relationship with Kapow Software, we have a partner that provides the software to automate the migration process. And with partners like TeamInformatics and USDM to provide the expertise in services, we’ve finally pulled together the pieces that customers need to move forward.

WebCenterBlog: What are the results so far?

Joe: In some cases we have net new opportunities based on the program. In other cases, it has validated that customers are on the right track choosing Oracle WebCenter. Some other customers have asked when we would offer similar programs for other competitors! As you can imagine these things don’t happen quickly, but we have a lot of customers that we are in deep discussion with. Overall we now have customers in all our key regions whom have taken advantage of this opportunity and more customers in our pipeline lining up to do so.

WebCenterBlog: What are some of the key issues?

Joe: These customers have a number of issues that are making them want to moveoff Documentum.

  • They are frustrated that they can’t address many of the emerging use cases. Web experience management, social collaboration, enterprise application integration – these are just a few of the things organizations are looking to do and finding they can’t with Documentum.
  • They are tired of paying increased maintenance charges for a product that hasn’t been updated in years. And they are starting to get the sense that EMC is really not interested in keeping the product current, but just in maximizing the revenue with a minimum investment.
  • And they are angry about being audited! EMC is coming into accounts and asking for an accounting of what products the customer owns and what they have paid. And in many cases EMC doesn’t even know themselves, so the onus is on the customer, in a sort of “guilty until proven innocent” approach.

WebCenterBlog: How does Oracle WebCenter address these issues?

Joe: Well, Oracle has a very aggressive development program on WebCenter. We continue to introduce new products (Oracle Social Network), enhance existing products (the most recent and upcoming patch sets are full of new features), and integrated new acquisitions (FatWire, ATG, and Endeca). As organizations evolve how they manage information, how they engage with their customers, and how they innovate, Oracle is leading the way with new solutions that provide a unified infrastructure to drive progress.

WebCenterBlog: What is next for the program?

Joe: Well, we continue to show more ways that Oracle WebCenter can be used to drive innovation and improve customer relationships. We also keep learning how customers are frustrated with Documentum and how we can address those issues. And we are working with more partners. Some Documentum partners are just as frustrated as the Documentum customers, so there are new opportunities for them to work with Oracle WebCenter.

Monday Jan 09, 2012

Moveoff Documentum Gains Momentum

The Oracle WebCenter “Moveoff Documentum” program continues to gain momentum, as customers are declaring their readiness to moveoff Documentum. There are lots of reasons – some customers are looking to flesh out their Oracle stack, some are looking to move off a platform that has stopped releasing new versions. Some customers are frustrated by rising maintenance costs. And some are finding they can’t move forward with the use cases their business units and employees are demanding. And with Oracle offering a 100% trade-in on Documentum licenses for Oracle WebCenter Content, it's a great time to make the switch.

This week we will delve a bit deeper into what customers are experiencing and where the market is going. In the meantime, for review, here are some of our previous posts that discuss the Moveoff Documentum program:

Stop Maintaining Documentum and Start Innovating With Oracle WebCenter

Moving Off Documentum to Oracle WebCenter Cuts Your Costs

Moving Off Documentum to Oracle WebCenter Drives User Engagement

Migration Is Not As Hard As You Think! Move To Oracle WebCenter With Kapow Katalyst

Call Center Costs Cut 75% By Switching From Documentum To Oracle WebCenter

Webinar Tomorrow - Stop Maintaining Documentum and Start Innovating With Oracle WebCenter

Moving From Documentum to WebCenter Content – More Benefits Than You Think

Stop Maintaining Documentum and Start Innovating With Oracle WebCenter - Webinar Recap

MoveOff Documentum Webinar - Q&A

Thursday Nov 10, 2011

Oracle WebCenter - Well Connected

An good post from Dan Elam on the state of the ECM industry ( . For those of you who don’t know Dan, he is one of the major forces in the content management industry. He founded eVisory and IMERGE Consulting, he is an AIIM Fellow and a former US Technical Expert to the International Standards Organization (ISO), and has been a driving force behind EmTag, AIIM’s Emerging Technologies Group. His post is interesting – it starts out talking about our Moveoff Documentum campaign, but then it becomes a much deeper insight into the ECM industry.

Dan points out that Oracle has been making quiet strides in the ECM industry. In fact, analysts share this view Oracle, pointing out Oracle is growing greater than 20% annually while many of the big vendors are shrinking. And as Dan points out, this cements Oracle as one of the big five in the ECM space – the same week that Autonomy was removed from the Gartner Magic Quadrant for ECM.

One of the key things points out is that Oracle WebCenter is well connected. WebCenter has out-of-the-box connections to key enterprise applications such as E-Business Suite, PeopleSoft, Siebel and JD Edwards. Those out-of-the-box integrations make it easy for organizations to drive content right into the places where it is needed, in the midst of business processes. At the same time, WebCenter provides composite interface capabilities to bring together two or more of these enterprise applications onto the same screen. Combine that with the capabilities of Oracle Social Network, you start to see how Oracle is providing a full platform for user engagement.

But beyond those connections, WebCenter can also connect to other content management systems. It can index and search those systems from a single point of search, bringing back results in a single combined hitlist. WebCenter can also extend records management capabilities into Documentum, SharePoint, and email archiving systems. From a single console, records managers can define a series, set a retention schedule, and place holds – without having to go to each system to make these updates.

Dan points out that there are some new competitive dynamics – to be sure. And it is interesting when a system can interact with another system, enforce dispositions and holds, and enable users to search and retrieve content. Oracle WebCenter is providing the infrastructure to build on, and the interfaces to drive user engagement. It’s an interesting time.

Tuesday Nov 01, 2011

Out-of-the-Box Integrations with Enterprise Applications - Only with Oracle WebCenter!

One of the most important things enterprise content management can bring to an organization is the ability to find information in the course of a business process. By integrating content management into business processes, especially processes that are integrated with enterprise applications, organizations can simultaneously cut costs and raise productivity. But even further - rather than implementing a point solution for each of these use cases, companies should be able to leverage their content management system to address other content requirements, creating a content infrastructure that can be reused over and over again, and providing a single repository for search and content reuse

In the process of paying an invoice, the accounts payable person may need to look up the original invoice to verify that the amount is correct, or that the tax amount is appropriate for the region where the transaction took place. It used to be that the accounts payable person would walk down the hall, open up a file cabinet, and find the invoice for lookup. This meant that all invoice processing had to take place at a central office where the paper files were kept, or the organization had to keep multiple copies. By imaging invoices, the invoice can be viewed from anywhere, enabling processing to take place from any location. When you integrate that imaging capability with your enterprise applications, you can view those images right in your enterprise application, with the click of a button, saving a tremendous amount of time not walking down the hall to find the paper file.

Oracle WebCenter is integrated out-of-the-box with the major ERP systems like E-Business Suite and PeopleSoft, as well as JD Edwards, and CRM systems like Siebel, making it easy to take advantage of these efficiencies to optimize your processes. Oracle WebCenter also provides character recognition, so the paper invoice contents can be recognized and automatically entered into the ERP system. In the past, organizations would have dozens of people who key the information from each invoice into the system – number of units, unit price, total cost, PO number, tax. With Oracle WebCenter, that content can be recognized by the software and automatically entered into the ERP system. We can also pull out info by line item and match it with the appropriate PO in the ERP system (since at times there will be 1 PO for a large amount and then many invoices that all reference the one PO. Or vice versa, one invoice that references multiple PO numbers. This saves most organizations between 75% and 85% of their invoice processing cost, in some cases as much as 90%. We’ve seen many customers that have gone from over $30 per invoice in processing costs down to below $3.

Documentum can’t bring that information to the glass without lots of custom work. There are no integrations out of the box that enable Documentum to present content right in the interface of E-Business Suite, PeopleSoft, JD Edwards or Siebel. And the WebCenter integration is proven to support upgrades of those systems – the WebCenter integration continues to work as customers upgrade their enterprise apps, so you are not confined to staying on the current version, you can upgrade easily and inexpensively.

A great example of this is Embry Riddle Aeronautical University. They moved to WebCenter because their existing AP point solution would not handle the upgrade. They were able to move from E-Business Suite 11 to EBS 12 without a hitch once they had WebCenter installed. But it didn’t stop there. Once they have WebCenter in place, they were able to look at other content management applications in their organization. They are now using WebCenter for other uses, including an integration to PeopleSoft e-Campus for student on-boarding. Beginning from a single point solution, they were able to recognize that WebCenter provides a content infrastructure, and take advantage of out-of-the-box integrations to expand their usage from a single investment.

Without those integrations, it would be difficult and time consuming to implement Documentum to address one of those use cases. But to take on a second use case would be reinventing the wheel all over again with Documentum, compared to the ability to implement out-of-the-box integrations with WebCenter.

The integration of content management with enterprise applications provides a tremendous opportunity to cut costs and raise productivity. These benefits are magnified when you choose a system like Oracle WebCenter, where the integrations have already been created for you. It makes it cheaper, easier to implement, and easier to maintain through upgrades. But beyond addressing one integration, it provides an infrastructure that customers can use to build out many content applications. From that point on, the savings multiply.

Friday Oct 28, 2011

MoveOff Documentum Webinar - Q&A

Capping off the week we wanted to run through some of the Q&A on the webinar this week. For those of you who were unable to view our webinar, you can access it on demand.

A few folks were confused about our offer to trade-in Documentum for WebCenter Content. Just to clarify, WebCenter Content is an industry leading enterprise content management system, as stated in the Gartner Enterprise Content Management Magic Quadrant. It is a key part of our Oracle WebCenter family.

So, let’s recap some of the Q&A from the webinar.

How long is the trade-in credit offer good?
This credit offer is good through May of 2012. Documentum customers can trade-in their Documentum Platform licenses for a 100% credit on Oracle WebCenter Content. 

Are you going to provide the slides afterwards as the numbers are very detailed?
The Oracle sales team has the webinar slide deck and the TCO spreadsheet. Feel free to reach out to them to work through the program and see if it makes sense for your organization.

What kind of benchmarking has been done and where can it be found?
You can access the Oracle benchmark study here:

What about migrating many millions of documents? Can Kapow do that?
Kapow has a strong track record of handling large migrations. Take them up on their free assessment offer to find out more about your migration.

I assume Webcenter provides versioning capabilities. Please confirm.
Yes, Oracle WebCenter Content is an industry leading enterprise content management system, it includes versioning, rendering, life-cycle management and more!

Where is WebCenter with DOD 5015 certification for records mgmt?
We were the first to be DOD 5015 Version 3 certified. Documentum is also only certified against the first two parts of DoD 5015, Oracle WebCenter is certified against all parts, including Freedom of Information & Privacy Act compliance (

How do I prove my Documentum licenses for trade-in?
If you have a PO, receipt, a signed license agreement, most of these will work as a way to document your Documentum spend for the trade-in

Does this trade-in work for any version of Documentum?
Yes, no matter which version you are currently running, you can trade that version of Documentum Platform in for Oracle WebCenter Content.

We are running WebLogic Portal. Will WebCenter Content work with that?
Yes, WebCenter Content is integrated with WebLogic Portal

How is WebCenter Content integrated with E-Business Suite?
WebCenter Content can store electronic documents or images and present them in e-Business Suite records. So from an invoice processing screen, you can click a button and see an image of the invoice presented. From a supply chain screen you can click a button and see a Word document on a process approval. We’ve had customers save a tremendous amount of money by consolidating to WebCenter Content from storing documents in E-Business Suite.

Thanks for attending and thanks for all your questions. Feel free to add more questions below in the comments.

For more information, go to

Thursday Oct 27, 2011

Stop Maintaining Documentum and Start Innovating With Oracle WebCenter - Webinar Recap

Thanks to those of you who joined our webinar yesterday. There were lots of great questions and there has been lots of good discussion since. So we wanted to take a few minutes to recap what we covered in the webinar. If you haven’t see it you, you can access it on demand here.

To recap, we focused on a few areas

  • Documentum has not had a strategic direction since the acquisition by EMC
  • Documentum is very costly to maintain. We looked at one customer example where they could reduce their maintenance labor by 93%. This profile has been used to create a Total Cost of Ownership comparison. You can contact your Oracle sales representative to have them sit down with you and work through the spreadsheet with your numbers.
  • Documentum can’t handle the use cases companies are demanding. Web Experience Management, Enterprise Search, Collaboration, and Enterprise Application Integration are non-existent or extremely impaired.

So this all leads to Oracle’s offer: Documentum customers can trade in their Documentum Platform licenses for a 100% trade-in on Oracle WebCenter Content (the credit is good for up to $1 million and cannot be more than 50% of the entire deal). With this offer, customers can evaluate their migration strategy and decide if it makes sense for them to make the move.

We’ve had a tremendous response to the program – folks are already lining up their paperwork to make the switch. Are you ready to Stop Maintaining Documentum and Start Innovating With Oracle WebCenter? Let us know!

Wednesday Oct 26, 2011

Moving From Documentum to WebCenter Content – More Benefits Than You Think

If you haven't already registered, make sure to sign up for our webinar today at 10 AM PDT: Stop Maintaining Documentum and Start Innovating With Oracle WebCenter. Today we have a guest post from our partners at Primitive Logic:

Known benefits of migrating to WebCenter Content include stronger ECM capabilities, superior integration, and a modern authoring experience, in addition to the financial incentives Oracle offers customers to move off Documentum. There are also benefits that might not be as apparent, which we’ll review below.  Many customers are immediately concerned about the cost and effort associated with such a migration.  We agree that migrations can certainly vary on a case by case basis, however, the effort can be managed and executed effectively through a combination of proper planning, assessment, and execution by leveraging automation through scripts and tools provided by companies such as Kapow Software

Primitive Logic has been working with WCM solutions as well as broader ECM technologies for nearly 15 years with a proven methodology and migration framework.  We have helped our customers with their migration efforts in an efficient, predictable, and high value fashion.  The details of how to properly plan and execute a migration from Documentum to WebCenter Content is for another post, but for the time being, let’s assume that the cost and effort for the migration is manageable – are there any other benefits? The answer is a resounding YES.  A migration effort like this presents a myriad of opportunities and possibilities to strengthen and fortify one’s WCM or overall ECM solution.  Following is a discussion of a few of those opportunities:

  • Cleanup.  When was the last time you did an audit to find out how many documents were still being actively accessed or updated?  Do you know which pages on your website are actually being visited or maintained?  Do you even need them?  Are the links from your pages all working or pointing to relevant and current information?  In many cases, enterprises simply don’t know, and there are soft and hard costs associated with redundant, stale or unused content assets.  A migration effort lends itself a perfect opportunity to do a content assessment and triage to “cull the herd”, and move over only the content assets that make sense.  You would be surprised by the amount of content in your existing repository that has not been used for a long period time.  It can also help reveal areas where content is stale that should not be, and help enterprises focus on keeping the right pieces of content fresh and current.  Finally, by taking a complete and thorough look at utilization, the results can provide valuable insight into the effectiveness of the overall Information and Content Architecture, showing the enterprise areas of opportunity to better align with the end-users consuming the information.
  • Process Improvements.  Are the current workflows and business processes governing content creation, management and disposition still effective?  Do they meet the current needs of the enterprise?  When it comes to workflow and document lifecycle based event processing, it’s typically not something that one “migrates”, but rather, you would re-implement them on WebCenter Content.  This begs the question…do you even know what those processes should be?  Do you know the rules around how to treat the different document types and which processes to apply by default? These are questions that a surprising number of enterprises have a difficult time answering, and a migration effort presents, yet again, another opportunity for the organization.  Looking at existing processes might reveal ways to reduce cycle times or enforce governance that did not exist before.  It may also pave the path to implement additional processes to conform with current or upcoming compliance regulations that did not exist when the system was first implemented.  Getting an understanding of the required business processes helps the enterprise make sure it is standardizing where possible and keeping them current based on today’s compliance and regulations.
  • Organizational alignment.  When your content management solution was first implemented, groups, roles, privileges and access control were probably built based on the existing organizational structure at the time.  Again, every situation can vary, but if you are like many enterprises, re-organizations happen and they can happen frequently, leading to new groups, roles, and privileges.  This is most often addressed at the time through mapping, which isn’t always perfect and quite often brittle.  A migration effort provides the opportunity to “get it right”, and Primitive Logic’s extensive experience in this space also enables the enterprise to expect and accommodate future changes so that the security related rules can be aligned with organizational changes.

Please contact us about our FREE half-day Documentum to WebCenter assessment, which typically costs $3200.  We will perform a high level assessment of your existing Documentum environment, and provide you with some initial ideas on how to get to WebCenter Content.  This is an important first step in your planning and decision making process.

Primitive Logic looks forward to working with you to leverage our experience, best practices, and our proven methodology to migrate you from your Documentum platform to WebCenter Content.  Our guidance will help you avoid the pitfalls that can cause project over-runs and missed expectations, and we believe we are the best “guides” in the marketplace to help you navigate through this migration journey.  Please contact Andy Lin, VP of Web Solutions, at or Mike McDermott, VP of Business Development,

Tuesday Oct 25, 2011

Webinar Tomorrow - Stop Maintaining Documentum and Start Innovating With Oracle WebCenter

Join us tomorrow for our webinar - Stop Maintaining Documentum and Start Innovating With Oracle WebCenter. We will cover a number of the reasons customers are looking to move off Documentum including:

Strategic Direction – most of the leaders that made Documentum great in its day have left and the product appears directionless – there have been no major releases for years and there are none in sight

Cost – we will review a number of the factors that make Documentum costly, from administration labor to integration and upgrades to per seat costs. We will examine an example customer and show the comparison of their Documentum costs to their costs using WebCenter

Limited Use Cases – we will review a number of use cases that companies would like to address but they can’t with Documentum – use cases like web publishing, search, application integration and collaboration.

We will also discuss how Oracle WebCenter addresses these issues, and how you can trade-in your licenses, migrate their content, and start cutting costs, raising productivity, and fostering innovation at your organization.

With Oracle WebCenter, you get a single content management infrastructure that is integrated with enterprise applications such as PeopleSoft, E-Business Suite, Siebel and JD Edwards. From this one strategic infrastructure, you can create content driven applications quickly and easily, driving content into your business processes and making them more efficient and collaborative. One cohesive content infrastructure breaks down content silos, and lowers costs by reducing the amount of administrative specialization required to run multiple content management systems. The end result is your organization will be more efficient, more engaged, and a more information driven organization.

Monday Oct 24, 2011

Call Center Costs Cut 75% By Switching From Documentum To Oracle WebCenter

Find out more about Oracle's MoveOff Documentum program, and be sure to register for the webinar on Wednesday October 26th.

Our blog post today comes from George Sokol, who runs Business Development for Fishbowl Solutions, and has 20+ years in the content management industry...

Customers of Documentum will find much to admire and like with regards to Oracle WebCenter Content. Documentum, like many systems with roots in document management, has always been more about content creation rather than content distribution and sharing. In contrast, WebCenter Content was designed for both the distribution of content as well as the creation processes used to develop content.

This is an important difference, as the information locked in content can have value and implications for an organization for many years to come after it has been created. Whether it’s a record of a transaction such as an invoice, research data such as industry statistics, or product feature information by version; the need to access what has been captured and share that information has shown to be of critical importance. In fact, isn’t that part of the whole explosion of the world-wide-web over the last twenty years?

As one of the world’s first, if not the first, 100% web-based content management systems, stemming from its days as Stellent, the origins of today’s WebCenter Content have always been about the distribution and consumption of information. This tenet is part of its very architecture. Based upon a services oriented architecture, before it was even “SOA”, WebCenter Content has proven time and again to be easy to implement, easy to integrate, and even easier to use.

Documentum is an entirely different story. Steeped in its earliest days of managing the creation of complex business documents, customers have consistently complained about the difficulty of both deployment and adoption. This is a key reason why when one hears of an “enterprise” deployment of Documentum, all it typically means is an enterprise license with multiple deployments installed across multiple departments - with little to no interaction between the different sources of information.

With Oracle WebCenter Content, an accounting clerk who needs to check on an invoice from with their financial application, a quality manager looking to write and distribute a new quality procedure, a customer service representative trying to locate a product manual, or a customer searching for help on a company web site, can all be accessing information from the same repository architecture. However, they would be able to do it from within their preferred application, whether it’s from an ERP screen, WebCenter Content’s out-of-the-box browser interface, or even from within the public facing website.

As an example, a few years ago I worked on an opportunity to displace Documentum at a large telecommunications company. This customer had spent over a year in deployment and in excess of seven figures on a simple portal integration to provide alerts, product information, and other company news to their call center operators, and had nothing to show for it except a clunky prototype. Finally frustrated, they decided to look at a solution based upon Content Server, today the core of Oracle WebCenter Content. Within two weeks, we had a working prototype. Within 9 weeks after that, the production server was deployed and integrated with their portal, content was being served to over 13,000 call center operators in two languages, and here’s the best part – a 75% reduction in costs due to their ability to provide a timely first call response! While not every customer will see this type of rapid deployment, this story is not atypical.

Our experience has shown that choosing Oracle WebCenter over Documentum can result in lower costs, easier deployments, far less frustration, and far happier end users.

Fishbowl Solutions is an Oracle WebCenter Specialized partner and has over 10 years experience designing, implementing and supporting enterprise content management and portal systems to customers throughout North America and EMEA.  This includes delivering value-add software components for Oracle WebCenter Content and Portal that help organizations realize additional functionality so that they can maximize their overall investment.

Thursday Oct 20, 2011

Migration Is Not As Hard As You Think! Move To Oracle WebCenter With Kapow Katalyst

Find out more about Oracle's MoveOff Documentum program, and be sure to register for the webinar on Wednesday October 26th. 

We have a guest post today from our partners at Kapow Software. They provide automated migration tools and have created a special offer for customers who are making the move from Documentum to Oracle WebCenter.

Here at Kapow, we are passionate about great technology.  Many of our customers share our passion, but are stymied by the real and artificial barriers to the adoption of the new and exciting apps available today. One of the biggest hurdles is migrating from an old, antiquated app to a modern alternative.  Migrations are perceived as expensive, time consuming and risky. Even when faced with a legacy app that is clearly inferior, difficult to manage and expensive to maintain, the perceived challenges of migration often leave people stuck. For years, we have been helping our customers overcome this challenge with our automated approach. Our automation solution began as collaboration between Kapow our strategic partner Oracle and culminated with our joint Documentum trade-in campaign. Finally, customers will have an easy, automated and risk free path to migrating to Oracle WebCenter’s best in breed technology.  As part of this campaign, Kapow will be offering prospective customers the following: 

  • Free inventory analysis of all existing content and metadata
  • 20% discount on Kapow Katalyst migration subscription 
  • Use of Kapow Katalyst for up to 3 months beyond the migration

Kapow Katalyst has been used by many customers to automate migration to new systems. Again and again our customers are astonished by how easy Kapow Katalyst makes the migration process, and when compared with the manual approach the contrast is stark. Some of the benefits to using Kapow Katalyst to migrate include:

Speed – Katalyst is fast. Our iterative approach allows for validation in real-time – a validation that is not possible with a manual approach

No Freeze – Manual migration processes require a highly disruptive content freeze period. With Kapow Katalyst content can continue to be updated during the migration eliminating any disruption to the business

Cost – Automating the migration process is more efficient and less costly than doing it by hand. Risks are identified upfront during the inventory process and new apps come online and start providing value quickly.

Kapow Katalyst enables you to build migration templates and flows quickly to automate migration

A recent customer was able to realize all of these benefits. They estimated that a manual migration would cost $9M in labor costs alone. With Kapow they were able to do it for about $500K and without any disruptive freeze. They were also able to use Kapow Katalyst to inventory and cleanse all of their content before the migration. The inventory process revealed that of the 2 million documents they intended to migrate, only about 500,000 were vital and worthy of migration. By understanding their existing content, they were able to further save money and time in their migration. We don’t know why anyone would do it any other way!

Please visit our website to find out more about this special offer. Migration really is affordable – it’s time to get off the systems that are holding you back and unleash the value of your content with Oracle WebCenter.

Jon Oelman

Wednesday Oct 19, 2011

Moving Off Documentum to Oracle WebCenter Drives User Engagement

As the Documentum technology gets older, and product release cycles slip, customers are finding it harder and harder to address their requirements. We’ll go through these in more detail in our webinar on October 26th, Stop Maintaining Documentum and Start Innovating With Oracle WebCenter. But for new here are some examples.

Enterprise Search – Documentum currently uses the Microsoft Fast search engine. But that agreement will expire in 2012, meaning the next release of Documentum will require customers to move to a new search engine. This will have an impact on the upgrade migration in terms of reindexing for sure, but also it will require user training. Each new search engine has different ways of searching, and provides different results. And users will need to adjust to the new system. With Oracle WebCenter, search is included. Furthermore, additional adapters can be purchased to enable Oracle WebCenter to search other systems. Oracle provides out-of-the-box adapters for systems such as Siebel, Exchange, and SharePoint. There is also an adapter to search Documentum, so while you are migrating content, or if you chose to only migrate some of your content, your users can search both Oracle WebCenter and Documentum simultaneously, and have hit results presented together.

Web Experience Management – Documentum formerly used FatWire to deliver content to the web. FatWire is now included in Oracle WebCenter, providing those customers a way to leverage their investment in training and templates they have created in FatWire. With Oracle WebCenter, this functionality will be used to deliver web experience management – the ability for websites to deliver targeted and optimized content and offers to website visitors. This will be a huge asset for marketing departments, enabling them to target customers and prospects with just the information they need. You can read more about Oracle WebCenter and web experience management in this blog post: Engaging Customers Online with WebCenter.

Social Business and Collaboration – As employees continue to be enthralled by new consumer technologies such as mobile devices and social networking, they are demanding the same capabilities to get their work done. Oracle WebCenter provides mobile and social collaboration capabilities to address these need. Users can search, view and approve content from their mobile devices. They can locate experts and initiate activity streams around projects. But WebCenter also enables capabilities externally so your organization can create a customer community. These capabilities are in more and more demand, and they just can’t be addressed by the Documentum platform.

What this means is that organizations are not able to maximize their productivity due to the fact that their information tools cannot address their user needs. Companies are limited in the ways they can maximize their content and deliver it where it is needed in business processes. This ability to maximize the use of content - for internal and external use, from improving productivity and innovation to engaging your customers - is the reason Oracle WebCenter is being recognized as the new front runner in the industry, driving user engagement. Join us on our webinar on October 26th where we will cover the reasons organizations need to make the switch, and how Oracle WebCenter drives user engagement.

See Oracle's special offer - Trade In Your Documentum for 100% Credit on Oracle WebCenter

Tuesday Oct 18, 2011

Moving Off Documetum to Oracle WebCenter Cuts Your Costs

As we explore our topic further this week – moving from Documentum to Oracle WebCenter – we can an immediate impact on costs. We have made our estimates based on working with customers and assessing their costs and savings. Be sure to join us on our webinar on October 26, Stop Maintaining Documentum and Start Innovating With Oracle WebCenter to see more details. As a follow-up to our webinar we will make these assumptions available in an ROI calculator spreadsheet so you can input your own costs and compare. Here are a couple of examples of our findings.

No per seat costs – Documentum charges $400 per seat for users. Companies pay this per seat cost and then pay maintenance on those licenses every year. This is in addition to the licenses they are paying for the Documentum platform, and the maintenance fees on those licenses as well. Oracle WebCenter offers per-seat licensing as an option, but most of our customers opt for CPU-based licensing. And our customers NEVER have to pay both.

More expensive to maintain – From a labor perspective, customers tell us that Documentum requires more people to maintain it and keep it running. In our webinar we will profile an organization with 800 users. And based upon the assumptions we have made we expect customers to save at least 50% on their administration costs. For a company that spends a million dollars a year to maintain their Documentum system, they can save over $1.5 million over three years in labor costs alone.

3rd party licensing – Many organizations that are using Documentum are also using third party tools to address key use cases. For search, most customers are using the Fast search engine from Microsoft. For collaboration, many customers are being told to look at Cisco Quad to address key use cases. This functionality is included in Oracle WebCenter. Eliminating those third party licenses and maintenance fees can be another source of savings. In our example use case we have a customer who is paying nearly $200K per year for third party licenses and maintenance.

Integrations Out of the Box – With Documentum, integrations to enterprise application need to be created. If you want to integrate Documentum with E-Business Suite for accounts payable, or with PeopleSoft for employee onboarding, you’re going to be paying consultants to create and then to maintain these integrations through upgrades. Oracle WebCenter provides certified, out-of-the-box integrations with E-Business Suite, Siebel, and PeopleSoft. And these integrations continue to work as you upgrade your applications.

We’ll show further examples and more detail in our webinar on October 26th – sign up now and join us to learn how you can cut costs by moving off Documentum!

Monday Oct 17, 2011

Stop Maintaining Documentum and Start Innovating With Oracle WebCenter

This morning we are announcing a special price promotion – Documentum customers can trade-in their Documentum Platform licenses for Oracle WebCenter Content licenses. This program will enable Documentum customers to stop waiting on the Documentum roadmap and start moving forward immediately with Oracle WebCenter, the user engagement platform for social business.

In its day, Documentum was a market leader in the document management space. But customers are increasingly disheartened by the lack of vision and product improvements since the acquisition by EMC. Meanwhile, many of the older products are reaching end-of-life and will no longer be supported. Organizations are finding that they need to make a decision about whether to make the costly commitment to stay with Documentum or move to another platform.

By moving to Oracle WebCenter, you will find that you are able to significantly cut your costs with a platform that is less expensive to maintain. But more than that, WebCenter is uniquely positioned to enable you to move forward, adding value by expanding the ways content can be used in your organization. Oracle WebCenter provides more than the most comprehensive ECM offering in the industry, with out-of-the-box integrations to the top enterprise applications. It also offers social collaboration capabilities, web experience management, and comprehensive enterprise search. You can lower your costs and create move value for your organization with Oracle WebCenter.

We will go into more detail this week in further blog posts, as well as having an Oracle partner, Kapow, provide a guest blog post to talk about how companies can automate much of the migration process to make it extremely affordable, and in the process eliminate content that is no longer needed, lowering storage costs and raising productivity.

For now, be sure to register for our webinar on October 26, Stop Maintaining Documentum and Start Innovating With Oracle WebCenter. I will be joined by Joe Golemba, Vice President of Product Management at Oracle to walk through the cost savings, use cases, and migration processes in great detail, so you can plan to move-off Documentum. For more details see


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