Friday Nov 13, 2015

Questions Asked, Answered from Webcast: 3 Ways to Power Collaboration and Mobility

Thanks to everyone who joined us earlier this week on our live webcast “Three Ways to Power Digital Workplace Collaboration and Mobility”. For those who missed it or are interested in catching, the webcast replay, the on demand recording is now available. You will also find a copy of the presentation for download there.

We also thank you for your questions and interest. Due to limited time, we were able to drive real time responses to most, but not all, questions. So, for good measure, I have captured relevant questions and answers from the live webcast here. Please do keep the communication going. Feel free to post your comments and questions here, start your free trial at: and visit us at for more information on the solutions and potential next steps for you. We are committed to making your cloud journey easier and more meaningful.

Can Documents Cloud be used with

Yes. Oracle Documents Cloud comes with REST APIs that allow you to easily integrate with or any other CRM, ERP, on premises or SaaS applications and other systems.

Do we need to buy Oracle Mobile Cloud Service to enable mobile use of Process Cloud? Same question for Documents Cloud?

Both Oracle Documents Cloud and Oracle Process Cloud come with their native mobile applications that can be easily installed from your mobile store. The great advantage of these Oracle Platform as a Service (PaaS) solutions are that they easily plug and play together. So, if for example, you are looking to build a custom mobile app for sales reps or to serve a specific function, you can easily build the mobile app with Oracle Mobile Cloud Service that will drive content with Documents Cloud and processes using Oracle Process Cloud.

How do you maintain data segregation for security and compliance?

Security is a key tenant for Oracle PaaS solutions. Oracle Documents Cloud support data and user seggregation. For example, you can have a public instance and a separate private instance to support your security and corporate policy compliance. You can even segregate on user types. Plus, you have granular privileges control for folder sharing, link sharing, link expiry and such to enforce data and information security.

What is the benefit of using Process Cloud over Oracle BPM?

Oracle Process Cloud offers you a subscription based business process management service in the Cloud. Designed for business users, it allows for rapid process design and automation by users off any device without IT reliance. One of the major benefits to using Oracle Process Cloud is that Oracle handles the installation and uptime. Other benefits include easy integration with other Oracle Cloud services (including Oracle Documents Cloud, Oracle Mobile Cloud, etc.), other Oracle and third party on-premises or Cloud systems.

Are Documents Cloud and Process Cloud integrated together?

Many of our customers, including Mythics, are indeed using these two solutions together to enhance their process automation and document collaboration activities. This means that processes can be kicked-off during content/document collaboration and in turn, you can attach a document to a process. In addition, both services have great REST APIs which allow users to drive their own integration with existing solutions and applications.

Is Documents Cloud public or private/on premise?

Oracle Documents Cloud is a service available in Oracle public cloud. You can see the related services on Given Oracle’s pedigree in on-premises content management with Oracle WebCenter Content, we are one of the leading providers to support hybrid, public and on-premises content management and sharing.

What branch of Oracle does the Documents Cloud Service fall under- for example, Customer Experience, Business Intelligence, or Enterprise Resource Planning?

Oracle Documents Cloud Service is part of Oracle Cloud Platform for content and process. Oracle has the distinct advantage of leveraging resources, learnings and R&D from our on-premises Oracle WebCenter and Oracle BPM solutions as foundational elements to provide you the most comprehensive, holistic and proven cloud solutions. For more information, please visit

Mythics – are you doing document sharing as part of the process with external parties too (legal, for example)?

Currently, our process is internal only. However, we often communicate with external parties. Increasingly, we are recommending the Documents Cloud Service to do this. However, this is a shift in thinking. Many people are used to emailing files via email. It will take a while before this changes.

This is for Mythics – who is doing process modeling in the company? Are you involving IT or business analysts?

Mythics is an IT solutions company, so our business analyst functions overlap with IT. To compare with other industries, we are involving both sides of the company in process modeling.

Does Oracle Documents Cloud Services come with a document viewer?

Yes. Oracle Documents Cloud Service does have a document viewer that allows proper rendering of all document types on any device. In addition, Oracle Documents Presenter app allows you to present curated content directly off your tablet. Sales reps find the Presenter app particularly useful for impactful, visually appealing presentations right off their iPads, et al.

Does the document viewer/Documents Presenter support annotations capabilities for collaborations among users?

Yes. You can make and view annotations from Oracle Documents Cloud web application.

Will Sites Cloud be integrated with Documents and Process Cloud Services?

Quite like Oracle’s other PaaS services including Oracle Documents Cloud Service and Oracle Process Cloud Service, Oracle Sites Cloud will support integration with other Oracle PaaS services. In this webcast, for example, you saw an example of how community sites can benefit from pulling content, conversations and processes all in one place, all in context. You will continue to see more of this from Oracle in the coming weeks and months. Take a look at Mythics blog post on early impressions of oracle Sites Cloud Service, coming out of OOW:

Mythics – how do you see public institutions using Process and Documents cloud given the compliance requirements?

I recently attended Oracle OpenWorld. I noted several Public Sector organizations interest and adoption of Platform as a Service cloud tools. Process Cloud and Documents Cloud are industry agnostic tools and can be used different business areas. Specific to compliance requirements, not all public sector institutions have the same compliance requirements - some will require strict FedRAMP controls, where others have specific data security requirements. Oracle has done tremendous investments for data security across all solutions and these Cloud Platform services are no different. I also understand that Oracle is currently working to make all PaaS tools available in their government cloud data centers.

Can we try Oracle Documents Cloud Service today?

Yes. You can start your free trial of Oracle Documents Cloud Service today. Simply go to to register for the free trial.

Friday Oct 23, 2015

Last Minute Tips for #OOW15

If you are not already there or on your way, you will likely be heading out to #OOW15 shortly. So, I thought I will do a quick snapshot of some information that may come in handy for you.

Monday at #OOW15

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Pick your printed activity guide at one of the following places:
Moscone W 2024 at 11 a.m. (during the strategy session CON9207)
WebCenter, BPM, Social Network, Content and Process Demogrounds booths
Customer Reception, 6:30 p.m. – 8:30 p.m.

Exclusive Customer Reception (limited seating RSVP required)

Plan Your Week

Must-attend key PaaS General Sessions, Innovation Awards Ceremony

Focus on Cloud Content and Process

Focus on Digital Experience, BPM, Cloud Services

Information on keynotes is now available

Things to Know

Conference available on mobile – just download from your app store

PaaS Focus on Documents available

My Schedule is live for Oracle OpenWorld

Tweet Out Loud

Engage with us on twitter and other social media channels.

Use Hashtags: #OOW15 | #OracleDOCS | #OraclePCS | #OracleSCS | #WebCenter | #OracleBPM | #OraclePaaS

Converse with us at @oraclewebcenter @oraclepaas @oraclebpm

Because it is connected workplace redefined #OOW15

Wednesday Oct 21, 2015

Activity Guide for OOW15 - Keep it Handy!

Heading to OOW15? Hope you have started to fill in My Schedule. We would also recommend downloading the mobile app for OOW15 available. Attendees with Apple iOS or Android devices can access Oracle conference information via the Oracle OpenWorld mobile app (available mid-October). Download the app from the Apple iTunes store or Google Play, and get news and updates, access your schedule and the Oracle OpenWorld Content Catalog, explore interactive maps, find exhibitors and sponsors, and discover social channels.

Second recommendation, bookmark the following Focus On Documents but also add the sessions you are interested in directly in your My Schedule. This allows you to pre-register for those sessions, comes in handy especially if those are filled to capacity.

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

And, find us Monday morning at David Le Strat's executive session to get a printed activity guide for all things Oracle WebCenter, Oracle BPM and Cloud Services, well only if you are into that sort of a thing... Regardless, you should check out our executive session:

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 am - 11:45 am | Moscone West—2024

Happy navigating #OOW15. We look forward to a very successful event with you.

Monday Oct 19, 2015

Plan Your Monday at Oracle OpenWorld - Must-Attend Sessions

Yes, it is true! The Oracle OpenWorld 2015 keynotes lineup has been announced. Be sure to check it out and add it to your My Schedule that is live now.

And as you plan your days ahead, here are the must-attend sessions, in addition to the keynotes, for you to add to your My Schedule for:

Monday, October 26, 2015

Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services [CON9207]
11:00 a.m. | Moscone West—2024

Kick-off Monday by getting a complete overview of Oracle strategy and vision for digital experience and digital collaboration spanning our complete portfolio of Oracle WebCenter, Oracle Business Process Management (BPM) and Oracle Cloud Collaboration Services. This would be a perfect session to give you context and primer for the following sessions in this area, so don’t miss it!

Oracle Documents Cloud Service—Vision, Strategy, and Roadmap [CON9183]
12:15 pm | Moscone West—2024

Get a 360-degree perspective on what makes Oracle Documents Cloud Service (OracleDOCS) much more than just a simple enterprise file sync and share (EFSS) solution. Understand the product strategy, get a sneak peak of the solution and hear first-hand from customers to see how OracleDOCS has become a quintessential solution for today’s digital enterprises.

Oracle Process Cloud Service and the Oracle BPM Suite—Vision, Strategy, and Roadmap [CON9181]
1:30 pm | Moscone West—2024

Want to learn how your business can rapidly automate processes in a fully managed cloud environment that saves you time and money? Then you can’t afford to miss this strategy session where our product experts would outline the vision and product roadmaps for both Oracle Process Cloud Service and Oracle Business Process Management Suite. Walk away with knowledge on successful implementation best practices.

Oracle WebCenter Sites Strategy and Vision [CON9191]
2:45 pm | Moscone West—2024

You would want to be there for the strategy, roadmap and demo discussion of Oracle WebCenter Sites. Oracle WebCenter Sites is a strategic platform for enabling companies to reinvent their business online and deliver the next-generation digital experience. Get first hand information on how you can empower your business users with intuitive, business friendly solution to deploy marketing sites and community engagement sites with minimal IT reliance.

Oracle Cloud Platform and Oracle Fusion Middleware: Accelerating Digital Transformation [GEN10761]

4:00 p.m. | Marriott Marquis—Salon 7/8/9 (Yerba Buena Ballroom)

Don’t miss this General Session with Oracle Executive Vice President, Oracle Fusion Middleware Development Inderjeet Singh where he presents details about new capabilities in Oracle Cloud Platform and Oracle Fusion Middleware for mobile and web experience management, the Internet of Things, application programming interface management, big data enrichment, cloud computing, and on-premises portability.


Don’t forget to register for the following Hands-On-Labs taking place on Monday. Space is limited so you may want to add these to your schedule now.

Oracle Sites Cloud Service for Marketing Sites and Communities [HOL10788]
2:00 p.m. | Hotel Nikko—Mendocino I/II (2nd Floor)

Digital Experience: Exploring Oracle WebCenter Sites 12.2.1 A/B Testing [HOL10474]
3:30 p.m. | Hotel Nikko—Nikko Ballroom III (3rd Floor)

Networking Event

WebCenter and BPM Customer Appreciation Reception
6:30 PM - 8:30 PM | Register at:

An exclusive networking event put together at one of Bay Area’s premier entertainment destinations. RSVP is required though OOW registration is not required.

And don’t miss our product showcases at Oracle Demogrounds in Moscone South every day through the conference.

For a full listing of sessions, happenings, events, etc please bookmark the following:

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

See you at #OOW15 next week!

Tuesday Oct 13, 2015

Inside the OOW Session: Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services

Digital has transformed everything, and more than anything, it has changed our expectations. Our expectations as a consumer are that information is available at our fingertips, information about product and services we are looking for, their competition, peer reviews, service levels, and much more. We expect faster sales cycles, quicker turn around, 24 X 7 information availability and exchange and up to date integrated social, mobile and web engagements.

And we take these experiences as a consumer to our workplace. As employees we expect similar experience at our workplace, from our work tools. That our work is no longer a place but an activity – we take it anytime, anywhere on any device; that information is connected and contextual and securely available and that we are able to engage with our ecosystem round the clock, using any channel that we have at our disposal - mobile, web and social. We expect our work to be automated and to be social-, mobile- and cloud-enabled.

So, how is this new digital world reflected in our products and in our roadmaps? Join our executive, David le Strat who heads product management and strategy for Oracle WebCenter, Oracle BPM and Cloud Collaboration solutions, as he discusses Oracle’s roadmap for Digital Experience and Cloud Collaboration.

Get insights into what’s coming in innovations in our products and cloud services solutions and hear first-hand about the latest developments in our Cloud Platform services that include Documents Cloud Service, Process Cloud Service and our newest offering, Sites Cloud Service. Drive your company’s roadmap as we share ours for digital collaboration, and for WebCenter and Business Process Management product offerings designed for digital experience and digital operations excellence.

Join us. Be sure to add this session to My Schedule.

CON9207: Digital Experience and Collaboration Roadmap—Oracle WebCenter, BPM, and Cloud Services
Monday, October 26
11:00 am - 11:45 am | Moscone West—2024

We will see you there!

Learn about this and other Oracle Webcenter, Oracle BPM and Cloud Content and Collaboration sessions at OpenWorld in the following guides.

Focus on: Digital Experience, Content and Business Process Management

Focus on: Content and Collaboration in the Cloud

Monday Sep 14, 2015

Agilent Discusses the Path to Digital Experience Success

Path to Digital Experience Success Webcast

Oracle Corporation
WEBCAST: The Path to Digital Experience Success
Innovative Strategies for Maximizing Customer Engagement & Marketing Performance

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and brand loyalty. And the stakes are high — 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast to learn how Agilent Technologies has transformed audience engagement by connecting digital experiences with business outcomes. Learn how to:
  • Develop an end-to-end customer engagement strategy from an “outside-in” point of view
  • Deliver omni-channel experiences that are seamless, tailored and consistent across all channels, audiences and devices
  • Extend reach and orchestrate engagement across the customer journey
  • Enabling the partnership between IT and the business to quickly align objectives
Register now for this webcast.
Red Button Top
Register Now
Red Button Bottom
Live Webcast

Calendar September 16, 2015
10 AM PT / 1 PM ET
Michael Conant
Michael Conant,
Senior Product and
Program Manager,
Agilent Technologies
Chris Preston
Chris Preston,
Sr. Director,
Digital Experience Strategy,
Integrated Cloud Applications and Platform Services
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Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

Tuesday Aug 18, 2015

If You Were the CIO...

If you were a Chief Information Officer (CIO) of a large company, say like Oracle, what would you want from a collaboration solution? What would be your 3 biggest priorities? Would security trump convenience? How about heterogeneity? And plugability – the ability for the solution to connect with existing systems and infrastructure? What about control? Would you trust the public Cloud?

Find out what Mark Sunday, Senior Vice President and Chief Information Officer has to say about cloud based Enterprise File Sync and Share solution.

Tuesday Jan 20, 2015

Driving Next-Gen ECM Solution For Your Digital Business

Author: John Klinke, Product Management, Oracle WebCenter

Are you delivering the best experience for your customers and partners? Are you empowering your employees with anytime, anywhere access to the information they need to excel?  The WebCenter team here at Oracle is focused on solutions that drive your digital business. One of these is a next-generation content management solution that provides frictionless information sharing in the cloud. Check out this video to learn more.

For more information, visit

Tuesday Aug 13, 2013

Four Drivers of Digital Customer Engagement

The web is a primary channel for conducting our businesses and even managing our own lives. More information is available to people online than ever before, and in an increasing variety of digital formats. The web has also evolved to include important new channels like mobile and social, and interactive and on-the-go online experiences are now part of our everyday lives.

These factors have come together to create customers who have more choices than ever before, more influence than ever before, and greater control over their relationships with brands than ever before. And while this so called customer experience revolution has been great for consumers, this new environment poses many challenges for businesses when it comes to engaging and connecting with their customers. To be successful in this dynamic market, it’s essential for businesses to focus on delivering engaging customer experiences that drive sales and long term loyalty.

So, what are the characteristics of a truly engaging digital customer experience?

An engaging digital experience is one that is contextually relevant. Delivering a one-size-fits-all digital customer experience is no longer acceptable or particularly effective. Instead, your customers expect you to know who they are and to understand their preferences, behavior and past relationship with your brand. And they expect you to demonstrate this by delivering an online experience that is relevant and personalized to their needs.

Social networks like Facebook and LinkedIn have also changed customers’ expectations in favor of more interactive online experiences. Visitors to your site expect to participate and contribute on your web presence and to also share aspects of that experience with their social networks. Whether through user-generated content like comments, reviews or ratings, the engaging digital customer experience now requires plenty of opportunities for social interaction.

The ubiquity of mobile devices means that an engaging digital customer experience is also an increasingly mobile experience. This requires mobile enablement of the web presence, ideally reusing existing web content and sites, reformatted and optimized for delivery to thousands of different mobile phones and tablets for anytime, anywhere engagement.  

And finally, the engaging digital customer experience is a connected and consistent experience.  Over the course of their relationship with your brand, your customers may go online to browse, search, make purchases, or service their accounts and a number of different technologies may be involved in supporting these different types of interaction. Your goal should be to create a connected, seamless and consistent customer journey, by integrating the different technologies involved in delivering the customer experience.

Monday Feb 11, 2013

Oracle Forums: Learn How to Transform Your Online Customer Experience

Your customers expect a brand experience that is engaging, consistent, and connected across Web, mobile, and social channels. To deliver on these expectations, you must transform your online customer experience into one that is personalized and relevant, social and interactive, and optimized for multichannel delivery.

Attend one of Oracle's Forums to learn how Oracle’s Web experience management solution can help you develop a connected and engaging online customer experience that drives sales and loyalty. You’ll learn:

  • Why the online channel is an ideal place to begin connecting customer touch points
  • How personalization and targeting improve the effectiveness of online customer experience initiatives
  • How to get social by creating an interactive online customer experience that builds community engagement
  • How to optimize the online customer experience for anytime, anywhere engagement

Upcoming Forums

Oracle Forum Philadelphia - Sponsored by Deloitte and Avio Consulting

Wednesday, February 20, 2013
9:00 a.m. – 2:00 p.m.
Sullivan's Steakhouse, 700 West Dekalb Pike, King of Prussia, PA 19406, USA
Click Here to Register

Oracle Forum Bangkok

Wednesday, February 27, 2013
8:00 a.m. – 12:00 p.m.
Crowne Plaza Hotel, 952 Rama IV Rd., Bangkok, Thailand
Click Here to Register

Oracle Forum New York City - Sponsored by Deloitte

Tuesday, March 5th, 2013
10:00 AM – 2:00 PM
The Muse Hotel, 130 West 46th Street, New York, NY, 10036, USA
Click Here to Register

Oracle Forum Stockholm - Sponsored by LBi

Thursday, March 14th, 2013
8:30 AM – 11:00 AM
Friends Arena, Råsta Strandväg 1, Stockholm, Solna, Sweden
Click Here to Register

Tuesday Apr 10, 2012

Attention NYC Area Marketers: Don't Miss This Executive Breakfast on Brand Building in the Digital Era

Presenting and Managing Digital Content – A New Approach
Reach Your Audiences Where They Are with
Multi-Channel Marketing

Attention marketers in the greater New York City area! Oracle Platinum Partner, Bluenog, invites you to an executive breakfast seminar on brand building in the digital era.

In an age where consumers are spending increasing amounts of their time online, interacting, communicating and being influenced by other brands, you too must go online with a coordinated plan. And, given the hundreds, if not thousands, of places that might be relevant, having the right content and the right tools are critical.

This two-part presentation will focus on the growing need for content and connection in building and maintaining your brand, as well as the role of technology in helping you maintain brand consistency, reach and interaction while simplifying delivery to web, tablet, mobile, and social audiences.

Register Today


Oracle Offices
520 Madison Ave, 30th Floor
New York, NY  10022


Thursday, May 3, 2012
9:30 AM to 11:30 AM

About the Speakers

Michelle Pujadas, is an award-winning marketer and communicator, who has worked with more than 125 companies to help them package, launch and expand their brand presence, online and off. Michelle is the Founder and co-CEO of Zer0 to 5ive, a strategic marketing and communications firm that focuses on B2B and B2C technology companies, with offices in NY, Philadelphia and Chicago.

Peter Conrad, the E 2.0 Practice Director for Bluenog, focuses on translating exciting visions for user experiences into well executed technical implementations leveraging advanced WebCenter technology from Oracle. Bluenog provides the systems and professional services today's forward-looking marketing organizations need to convert content, business capabilities, and communications into productive interactions with customers and prospects.

09:30am Arrival, Registration & Breakfast

10:00am Brand Building through Content and Connection, presented by Michelle Pujadas, Founder and co-CEO of Zer0 to 5ive

10:30am Leveraging Technology for Brand Reach, Consistency and Interaction, presented by Peter Conrad, E2.0 Practice Director at Bluenog

11:15am Q&A

11:30am Adjourn

Register Today

Monday Apr 11, 2011

Culture Change at St. John's River Water Management District

I happened to see Peggy White, CIO of the St. John's River Water Management District present on their ECM project here at the Collborate Conference in Orlando this week. Peggy and her team did some very smart things. First she engaged Oracle with an Insight. The Oracle Insight process helped her chart a roadmap that has served the team well. Coming out of the Insight her team started off with a phased approach. Phase one was to take the low hanging fruit - electronic routing of invoices, publishing handbooks and rules, and handling travel reimbursements. With these successes under her belt, the team was then able to take on other projects. They have now taken on Site Studio, and created a board members website, where they can share documents and lookup information. And with a digital signatures integration with Arx Cosign, they are able to offer digital signatures on documents.

Toward the end of her presentation, Peggy brought up a slide on Culture Change - How ECM brought about culture change at St. John's River Water Management District.

First, she had to get the buy-in of the team that moving to an electronic process would be worth the effort. About a third of the team was game to try it, so they got new dual monitors so they could view images in Oracle Content Managment, and records in their financial system, at the same time. As they became successful, and were able to process invoices faster and with fewer errors, the rest of the team became curious and wanted to give it a try. (And I should mention that they are using Fujitsu scanners to digitize their paper documents to get them into these electronic processes).

Introducing digital signatures also required a culture change. The view of the employees was "if it's not on paper, it's not real." It took time to affect a cultural shift that enabled people to accept digital signatures.Peggy's team has also enabled Mobile/iPad access to ECM, which was another round of culture change.

Peggy will join me and Robert Esquivel in our session at Collaborate 11, Transform Your Company Culture By Taking Your Processes Paperless. This session takes place in room 308C at 4 PM EDT on Wednesday April 13.

We have two tracks of ECM sessions and a ton of WebCenter sessions going on at Collaborate. If you are an Oracle applications user attending Collaborate as part of the OAUG or Quest, make sure to take a look at the schedule of sessions - especially Tuesday's events on application integration and transactional content. And be sure to stop by and say hi.


Oracle WebCenter is the center of engagement for business—powering exceptional experiences for customers, partners, and employees. It connects people, process, and information with the most complete portfolio of portal, Web experience management, content, imaging and collaboration technologies.


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